A To Z Towing

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lincoln Kilgore
3 weeks ago
These people are liars and thieves and, if I possibly could, I would give them 0 Stars. Absolutely outrageous.My girlfriend and I were down with a dead battery at Vicksburg National Battlefield when we used Drive to look for roadside assistance. We were put into contact with a person named Mark who called to ask for our location in the park because, due to the gates in the park, they re equipment may not be able to fit through to come assist us.I told him our location (near the Kentucky State Monument) and he let us know that his tow truck would more than likely not fit through to get to our location. At that same time a man in a Red Dodge Pickup came, stopped, and asked if we needed help. While I was speaking with the man in the Red Dodge, Mark hung up on me. The passerby was able to give us a quick jump and then we were on our way.Immediately after getting the jump I called Mark back to let him know we were all good and that we did not need his services. He indicated that he had not left because he was waiting to see if I would call back and he was happy for us. He told us that everything was cancelled on their end and for us to have a good rest of our day. I thought this would end it.Later I saw I was given a $199 Charge from Drive (when you request a service they put a temporary charge to hold it until service is given) and I sent them an email to try to correct this. I sent another one and both to no reply.Eventually when I did get a reply I was told that someone had gone out there and completed the service. This is an absolute bold face lie. I was denied a refund and charged $199 for a car battery jump service that NEVER happened. It was absolutely unbelievable. I even had to ask the Customer Service Representative who were the ones who did this because I had no idea! I never once spoke to anyone besides a Mark and never got any service from them, however they most definitely made it a point to charge me.These people are liars and they are thieves. I am absolutely appalled with this. It is not just the $199 lost for a service that was never rendered, it s the principle of the act with which they did this. I do all I can to never write or leave a bad review because I don t want to be rude, but this was absolutely horrible.My best advice, walk instead of using these people. At least your own two legs won t rob you.

  Damon Watt
2 months ago
Had a wreck this morning. Guy came to pick my car up was polite and easy to talk to. Later in the day called the office to ask about releasing the vehicle to my insurance company and who ever I talked to was rude as hell.

  Bridgette Cooper
2 months ago
Would give no stars if I could. Gave this company a SECOND chance after the first tow was unsuccessful and even after having my insurance company personally call and confirm ETA and everything else, I still had to cancel and get assigned a different company after waiting 43 mins (per a to z) just to call and have James tell me it would be another 30-40 mins before they arrived! I will never again.

  Stacie Armstrong Mullins
8 months ago
If I could give half a star I would, I star is too much. I called them to pick up my daughter's car in Sam's Wholesale parking lot. During this time I am in another state calling to see where the wrecker is. After a dozen excuses of why they weren't there yet, and they should be there in 45min. Then the driver being across the street and drove right past her. After almost 4 hours and close to 3am, I call another service. They are 15min away, at this point why not. I hang up and the driver from A to Z shows up. Yelling and cussing to someone on the phone. Tells my daughter she should have called another tow service. She asked him if she wanted him to follow her. He declined and said he would probably drive faster than her. she signs a waiver that any damages they are not responsible for, he takes pictures of it on the rack, then leaves. My daughter TRIES to follow him the best she could. He ran 3 red lights and doing top speeds of 89mph!!!! Once they get to the dealership, he takes a pic with his phone of the car again, AND a pic of my daughter holding the money (cash) to pay him. Which she didn't feel comfortable with AT ALL!!!! NO Receipt!!!! I WILL NEVER CALL THIS COMPANY AGAIN. NEITHER SHOULD YOU!!!

  Jordan Hartley
7 months ago
Thanks for the quick response time. I wrecked my car and they arrived in no time even when they were super busy with other calls. Definitely recommend! The staff was very helpful and friendly!

  Angel Sasso
11 months ago
I was on my way home from visiting family the other night when my car started missing. I googled a towing company and A to Z towing was the first one to pop up. I called them and the driver was there in less than 30 minutes. The price was very reasonable and the driver was very respectful and courteous!!Service: Car towingService: Car towing

  Kristi Johnson
9 months ago
Our truck (which was hauling our bumper hitch camper) broke down on a Saturday on I20 near Vicksburg, Mississippi on our way to Portland, Oregon. Michael from A to Z towed us & our dog as well as our truck & camper to the nearest open place and made sure we were safe. 12 hours later, when Firestone couldn't fix it, he towed us to EZ Auto Repair to have it done Monday. He even went the extra mile by getting us set up with power to our camper in their front parking lot.

  Larry Easymoney
7 months ago
I purchased an older vehicle that needed to be towed, With a quick google search I found A TO Z Towing. Gave them a call within 30 minutes the driver shows up loaded my vehicle and hauled it to my house. Very professional thanks A TO Z!!Services: Car towing, Local haulingServices: Car towing, Local hauling

  Foe Kam
7 months ago
Awesome place. My car broke down the wrecker got to me super fast and towed my car to Jackson. The driver was as super sweet and made sure I was ok and my people was with me before he left me.

  Michael Hammond
a year ago
I left my car on and drained my battery, I Contacted my insurance and set up the tow - then got scared as I read the comments - NOT IN OL MISS The guy was awesome, super nice, very friendly. Great and fast service in the early AM. Great Help!!

  Tammy Palmer
2 days ago
Amazing Service!! 3am ..John Brown came to our rescue!!

  Laureli Latimer
9 months ago
So glad this business is with good sam. Truck needed a new oil pump and was able to tow both to a shop that could fix it on a Saturday. Very professional. Knows the area. Very helpful. Good job Michael thank you

  Sassy Savage
a year ago
My insurance company assigned this company to tow my car yesterday and let's just say they never showed up nor called to say they'd be late. I waited over an hour for them and I was already stranded with my 7 year old for 2 hours before that at night. I called the driver's phone and they blocked my number because I actually had another number call them and it rang straight through just fine. I called the office and the man's professionalism was no better than the driver. He didn't offer one solution and only made excuses for the the driver. All I needed was communication but didn't get a text nor a call. I reported them to my insurance company because no one deserves to be stranded at night alone with a child for 3 hours.Service: Car towing

  Resheka Smith
a year ago
My mother was stranded when her truck stopped on her. Her insurance company dispatched a to z to tow her car. Needless to say, they never came. After about an hour, we called them and was told the driver left Jackson 25 minutes ago and should have been there. They then blocked the number. We contacted her insurance company again and was told the company said the driver was on the way. Fast forward 2 hours later no tow truck. We called the insurance company again and was told the tow company said they already picked up the vehicle. We explained to them we were sitting with the truck and no one had been there. They sent another company and we had a tow truck in a little over 30 minutes. NEVER USE A to Z!!!!!Service: Car towing

  Edna Adams
a year ago
Me and my mom car broke down on Hwy 465 on the way home at night. It was storming and everything. We call them to see if they was able to tow us and they was. They was there less than 20 mins. The guy was very helpful and respectful to us. Great people to deal withThank you guysService: Car towingService: Car towing

  seneca powell
a year ago
I had a great experience with the gentleman who came and picked my cousin and myself up off the side of I-20. Very personable and was just all around great. Said he would be there in an hour, and I m pretty sure it was only like 30 minutes. I did get the man s name, but I d highly recommend them any timeService: Car towingService: Car towing

  Cory Seale
a year ago
Seriously the worst. Do NOT expect anything remotely close to a reasonable time. I'm 10 miles away from the shop and been waiting 1.5 hours, still waiting as I type this, to get a tow to the dealership using my insurance. They have the market cornered for insurance tows and know it.BEWAREUpdate:After 2 hours I had my insurance cancel. Never use this company, if your insurance says they are the provider immediately decline and request a new one.Service: Car towing

  Kathy Shirey
11 months ago
My car broke down and I called them to come tow me in and it was very fast service, the drivers were very polite and courteous. No stress on me. Need a car towed call A to Z Towing hwy 61 North, Vicksburg, Ms.Service: Car towingService: Car towing

  Darlene Muirhead
6 months ago
Thank you for taking such good care of this old lady. I can't change a tire anymore and yall came to me fast and took great care of me.

  Chris M
a year ago
WORST towing company ever! My mother and my children were stranded for little over three hours in Jackson when was told on numerous times the guy was coming out of Vicksburg then Bolton then Clinton at 12:16 in the afternoon. It's now 3:15 and no one has shown up! The numbers that we spoke with someone are now sending our calls to voicemail!! Definitely will be going further legally with this matter because this is beyond ridiculous!!! My mother was suppose to take her medication to where if the tow came in 20 to 25 mins she could've been able to take her medicationService: Special vehicle towing

  Beverly Eaton
2 years ago
So we were stuck on highway 20, in our motorhome with a blown tire. My insurance company found this "mobile" tire change company..... arrangements were made, times were set. They would arrive in 45"......2 hours passed and no show! After the 2 hours we received a call from them, saying they didn't have a jack big enough to change our tire. Sooooo, they could let us know right away....we waited for them for 2 hours, no call. Then why did they tell my insurance company they would be out in 45" if they didn't have the right equipment for the tire change. We could have been trying to call someone else......very poor communication, unprofessional and very misleading.

  Evin Long
a year ago
This place is both a rip off and a scam. Took money, promised to be there than called us liars when we have phone conversations with them proving otherwise. Needless to say they will be hearing from an in state attorney regarding their llc and ability to operate. No one who scams anyone should be able to stay in business. Do not use, and if you have contact a representative or BBB.Service: Car towing

  AllofthePandas
a year ago
I was on my way back home from visiting family for Thanksgiving and my car just started sputtering and died. I pulled over and googled the nearest auto repair shop and got A-Z. They sent out the tow truck and took me & my car to their shop. They replaced the alternator and had me back on the road. The prices were exactly as they quoted me and they were all very professional & friendlyService: Car towing

  Jermicheal Howard
2 years ago
They messed my bumper up and didn t want to get to get it fixed then the manager was very rude and hung up in my face twice and I have the video when the tower messed it upService: Car towingService: Car towing

  Deborah Cummins
7 months ago
They towed my car from Walmart when I was hit and car was totaled. Very polite and efficient and was there in a timely manner.

  K kdancer Herr
2 years ago
We had hit a tire in the middle of the road and it damaged the "pan" under the engine. We noticed a leak and since we have no auto mechanic knowledge, we felt it best to contact AAA Roadside services. They sent A to Z Towing to check on us. They came and checked under the car for us and deemed we were ok to proceed on our trip. When we got to Jackson, we had it double checked and it was confirmed all ok. Thanks for the help. We give you 5 stars!

  David Pearce
5 months ago
Very rude people, driver wasNor good at his job. I will neverUse this place again.Service: Car towingService: Car towing

  Dustin Smith
a year ago
Hydroplaned my car and slid into a weird spot, I can't remember the drivers name but he was awesome in recovering the car without doing damage to it even being in a hard spot to recover. Will be using them for all my towing needs in the future.

  Linn Hatfield
2 years ago
Our car broke down while on a family road trip. A to Z picked up our car and family of 5. We had the alternator and new battery installed by the next day and were able to get on our way. They even shuttled us to/from our hotel.Service: Car towingService: Car towing

  Mark Presley
2 years ago
Got us out of a tight spot. Over 200 miles from home. Changed tire to the donut but went flat. Called and they came back and towed to walmart. Fixed and back on the road fairly quick.Services: Car towing, Tire changeServices: Car towing, Tire change