William Wells Tire & Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shane Havard
a week ago
My daughter had a flat and I was four hours away. I found William wells tire and auto online. I called and Elliot sent someone to help my baby girl. I just want to say it is great to find a business that will understand a parent is worried and go out of their way to help. Thank you thank you thank you. Take my 5 stars.

  James Rambus
a month ago
Well my srt8 lifters was a mess behind a mess and I can say Mr Charles did his thing. Il take my car back to William Wells as long as Mr Charles is there. When he told me to relax he got me knowing my attitude I felt relieved and would recommend Mr Charles and three star to anyone. Thanks James

  April LeBlanc
2 years ago
This place preys on the local college students to fatten their pockets by towing student vehicles at $236 a pop!!! They literally wait in the resident housing lots & pounce as soon as the driver is out of site. I am all for rules. I didn't even let my son explain because I told him if he was towed, he was at fault. But then I decided to ride by the scene myself. The signs are deliberately deceiving & awkwardly placed KNOWING it will confuse everyone. Yes there are signs saying park between YELLOW lines. Again, knowing it will be DARK & hard to see the faded lines and that 90% of males are color blind, they know IT IS A SET UP. So my son READ the sign on the fence & followed the ARROW. I guarantee myself and EVERY other adult would have done the same & thought any spot to the left would be acceptable. (See pic #3, which is where my son was parked)

  Becky
a month ago
Got my oil changed. They did a great job! Everybody there was really nice and helpful! Will definitely be back!

  Just Kim
a month ago
Went above and beyond to help us fix our old Honda...fast, friendly and super reliable and reasonable highly recommend!

  Caitlyn Zangri
6 months ago
Charged a towing fee and a big diagnosis fee to tell me my car needed a whole new engine when it broke down.Towed it to the second shop after paying those fees and was told by the next person that it was just a fuse and got it running after changing the fuse.

  Ms. Gee
3 months ago
They are liers charge you for work they don't even check and say they did they take your money please don't go there I have videos because it's camera all in my vehicle and they lied about working on my vehicle and haven't touched it please go to Columbus for auto work this is the 4th shop here that scammed me because they didn't no I had cameras all around n inside

  Gwendolyn Sanders
7 months ago
This company is awesome. I cannot say enough good things about them. They took care of my college kids and their vehicle, giving me pace of mind!!!!

  Nikhil Potdar
a year ago
I changed oil on recently bought car and found that I had leak from the engine. My friend referred to this place and I took my car here. I had no issues with car performance and running, only thing was oil was leaking when stalled for long time. They examined and estimated around $380 for which I said ok and said would take 2 days. I said ok and asked to go ahead. After 4 days the car was not ready and they kept on saying fuel pump is blown, need to replace, engine valve gasket is blown, need to replace. Every day a new part was to be replaced. Finally after a week when I went and sat there. They charged me $1380 and when took the car back, found that I had check engine light coming on. When asked they argued that it was on when I bought the car. They asked to do couple of other checks. Car started to rattle and stalled midway. Spark plug and coils had to be replaced, pcv valve and air filter for which they charged additional $386. On phone they confirmed estimate of $147. After doing all this the staff are rude and harsh and got down on arguments and yelling at me. After couple of weeks and often car lying their garage still the check engine light issue was not resolved. Finally when I asked to do smoke test, they called in saying bad news we need to replace the engine. The original oil leaking has started again and now the oil is leaking at transmission side as well and they couldn t get rid of check engine light as well. They $6500 + taxes to change the engine. I picked my car as it is. He said car won t run for 15 days as well. I have check engine light on, oil leaking and it s been 6months, the car is still on road for like 1000 miles each month for last 6 months. I changed oil myself after 4000 miles again. Never go to this place. They just want cheat and get money. 0 professional, my friend regrets for having referred me here..Service: Engine repair

  Uber Eron
10 months ago
I have always had a GREAT experience at William Wells!!!They are a Reliable Full service auto repair including tires Best alignment shop in Starkville!!!Above all They treat Veterans with the upmost respect!!!Services: Transmission, Tires, Auto battery replacement, Auto water leak repair, Auto brake repair, Auto glass replacement

  Carla
3 years ago
Mixed review! The people here are so nice and polite. They will call you and provide you with estimates and updates in a timely manner. I've needed towing services twice and was completely satisfied. with the speed and quality of services. However their repair services need help. First time I had an oil change here they charged me for an air filter, took the old one out, and never put a new one back in! They issued a refund and an apology. Gave them another chance because they are a nice, local family owned business and had all of my brake pads/calipers/rotors replaced 3 years ago by them to the tune of $1900 (for refurbished parts, according to invoice!). Brakes started grinding last month, took the vehicle in and I was told brakes were out of warranty but the pads were okay until my next oil change. Less than 150 miles later, brakes went completely out on me going down the highway. Thank goodness it did not cause an accident. Now only 3 years and 12,000 miles later, I have to replace my rear brakes again for another $1400 - not including the bill for towing. Bottom line - nice people, good towing services, but if you want quality repair service you may need to go elsewhere.Services: Brakes, Oil change

  Rodney Ivy
a year ago
They aim to please, professional,courteous. Everyone was turning down my Mieta Mazda, William Wells said sure bring it on over here. I am so pleased with their work, bought new tires there after they noticed they were cracking and unsafe. They will take care of you.

  Victaisa
a year ago
Most unfriendly peoples I have met that runs a business. They turn their nose up at youllike you are nothing. I would never want them to tow anything for me again. Customer service is horrible. No thanks are anything. Only tell you you can go outback toget your vehicle. Very o er priced as well. 20 dollars for gas to move vehicle less than a mile.

  Lauren Geiger
a year ago
I have been going to William Wells for my car since I arrived in Starkville in 2019. They are the only people I would recommend to anyone in town. They have been amazing as my car started to go and talked me through all of my options on keeping it going as long as I could. They give me rides to my work and have even picked me up. I sincerely can't say enough good things about them. If you need someone reliable, then this is your place.

  Zach James
a year ago
I got 3 new tires and when I get home there was a huge dent in the driver side bumper. I got the biggest part out but now there are small dents and big scratch marks. They did not even tell me. I DO NOT RECOMMEND!!!!!Service: Auto tire replacementService: Auto tire replacement

  Lia Davis
a year ago
They were very thorough and paid close attention to the smallest details. They were not out to gouge me for money but to actually find the issue. I also priced at several other places in town and they were by far the least expensive.

  Art Cooper
6 months ago
Not good I made an appointment for a transmission filter and fluid change now my transmission is overheating they didn t even ever order a kit to do the transmission I talked to a man named Corey, and he told me so if I make an appointment for something that needs to be done in the parts need to be put on cost me $350 and all they did was drain and fill the pan all they re trying to do is make money instead of taking care of peopleService: Transmission

  Michelle DZ
a year ago
Everyone in the front lobby was helpful and easy to work with. I had to get 4 new tires and they did a great job replacing my old ones. Decent prices and very informative. I purchased the warranty on the tires and have gone by a couple times afterwards to get the air pressure checked before any long road trips. They have checked and topped off when needed. They are very accommodating, helpful and friendly.

  Sam Strickland
a year ago
Had an alternator replaced on my daughter's car about a year ago. Alternator went out while she was out of town. Took the car to a local automotive shop where they confirmed it would need to be replaced. Called William Tell and checked to see if it had a warranty. They checked and confirmed there was still a warranty. They took the time to call the local shop and give them the necessary information so that the local shop could attain the warranty replacement. Don't think I've ever had that level of service from an automotive shop. 10 stars for William Wells!Service: Auto maintenance

  Sierra Case
2 months ago
The most expensive towing company I ve ever dealt with.

  quinnquinnds
2 years ago
Sent in to get check on price already knew what was wrong with it. Extremely overpriced and they also charge $100 without telling you just for an estimate. They also called me at 9 am and when I picked it up at 3 the headlights were left on the whole time draining my battery.

  Josselyn Meneses
a year ago
Took my car here a couple years ago to get an oil change and repair when I went to MSU. They do prey on college students and one of the workers that worked there said they kept my car there to kill time acting like they were working on it but really weren t. At least he was honest... They just acted like they were working on it to kill time. Take your business somewhere else. I should ve done this review a while back.

  Brad Vo
3 months ago
Friendly people! Sadly busy when I had an issue, but nothing against them.

  Zachary Watkins
9 years ago
My daughter is a student at Mississippi State, her car has broken down twice in the last year. William wells has taken great care of her both times and at a reasonable price. I feel like they are honest and trustworthy. Everyone there is also super nice.

  Samantha Frese
2 years ago
Way over priced. They are definitely smart and know what they are doing to diagnose problems and small car things like tires, oil change, and wiper blades BUT when your parts run me 3 time the actual cost of the part I won't be using their services for major repairs. Also their labor was quoted to me DOUBLE what other major tire and alignment shop in starkville cost me.

  48 States
3 years ago
While in Texas I had four michelin tires put on my truck. It's a longer wheelbase and I needed someone who could handle a longer truck to give it a Front End Alignment. I went to a dealership in West Point where I spoke to a young man named Dylan , and though he tried to fit me into his already tight schedule it wasn't going to happen so I asked him where else I could get it done.He told me that he knew of a man who was fair honest and professional, and he knew this because he used to work there and enjoyed his time there.So, off I went to see William Wells tire and auto and found Dylan's words to be 100% accurate. I was beyond impressed with how much effort they gave my truck on a Saturday and on the following Monday. Not only was the work professional but I was kept aware of every move they wanted to make on my truck so that I could make a decision. When you come into a town and are looking for a reputable business, whether it be a restaurant or an auto repair facility, you value that other people are willing to put their name on the advice they give you. I am very glad Dylan spoke up about this establishment.I will join him and suggest to you, that if you want honest, professional, personal-touch business you'll find it here at William Wells auto in Starkville!Thank you to everyone who helped me with my pro master. I appreciate you all very much!BobService: Wheel alignment

  Caleb Messer
4 years ago
My girlfriend has an old 2005 GMC Envoy that has its share of problems, and on Memorial day she was supposed to leave to North Carolina for work, but her car wouldn't start. After doing everything I could do because mechanics were closed, we realized her starter wasn't working properly. And I didn't have all the tools to be able to change it myself. We had it towed to WW and then waited for Tuesday. They quoted her $935 for an oil change and a new starter. This seemed high to me, so i looked up average costs and found that this repair should be between $307 and $938, with the latter high estimate only applying in cases where the starter itself is over $400 in cost. I initially had a phone conversation with Tim in which he seemed dismissive, but after going in to pick up the car, he was more than willing to explain and answer any questions we had. The people who work here are nice people who will try to help as much as they can. The only thing is the $109 an hour they charge for labor is really high comparatively to other shops in the area, and I'm not sure why. The shop does offer reduced rates for common repairs, (exhaust, brakes, oil) that are in a really good price range but their base labor charge is still very high. Also something we didn't know going in, if you find a cheaper part and bring it in prior to them starting repairs, they will put that part in for you instead of their NAPA products they use. Nice people who do good work, just high prices.

  B E
5 years ago
The best thing for a parent that has a child away at college is to be able to trust a local mechanic to take care of their car when something happens. The car is a 2006 with quite a few miles on it, so it isn t unexpected that something expensive might go wrong with it. We had it towed to this shop due to steering problems. Great experience with that. They came quickly and called me to let me know it was at the shop. Next day, I get a call that the power steering belt was the issue, but there s a bigger unrelated problem. There is engine coolant in the transmission fluid. I m told that this could ruin the transmission if not fixed right away. I tell them to go ahead and fix the issue. I get another call in the next day or so that something else is cracked and has to be replaced. So, now I m all in at about $2,200. I m kind of sick about that, but life goes on. Several days go by as we are waiting on parts so I call for an update. They have put it all back together and test driven it. They are now sorry to inform me that the transmission is slipping now and needs to be replaced. That will only be an additional $3,400 to $3,800. I of course decline and send my daughter to go pick up a worthless car. It s tough being out of town and trying to trust someone. I have no doubt that all these things were wrong with my car, but it would have been nice to have them check out the transmission early on, before I owed them a good amount of money. For what it s worth, everyone there was extremely nice as they took my money on something I now will give away.

  Dr. William Kallfelz
5 years ago
I've been a loyal customer for years--William Wells has always consistently delivered top-quality auto maintenance for repairs great and small, at very reasonable prices (sometimes waiving certain costs altogether). They've been instrumental in keeping my 1998 Corolla in excellent condition, with nearly 300,000 miles on the odometer. No small feat! I also appreciate the follow-up calls I get from the Service Department, it's good to deal with a local business which has top quality mechanics and such a community-oriented, relationship-based approach. William Wells keeps both of my cars (and their driver) happy!

  Christina Strahan
2 years ago
Williams Wells does a wonderful job. My daughter lives in Starkville and I wait until I visit to get any work done, servicing, etc. They have always done excellent work for a good price. I will continue to use them.Services: General repairs & maintenance, Engine repair, Battery, Oil changeServices: General repairs & maintenance, Engine repair, Battery, Oil change