Carlock Toyota Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rikki
a month ago
Normally I get really great service here. But for some odd reason today when I came to get my truck serviced at 11:00 AM, the young man at the service desk hesitates when I say I need to get my truck serviced then says he GUESS he can get to it because he s tired. I m sure they re many people that s tired when performing their jobs but it s what you get paid to do. If by chance you don t like your job or don t like working with the public find something else to do.

  Brian West
2 months ago
worse experience every time.. we've decided not to ever try them again. Appointments mean nothing, argues with customers on what they want or actually need, slow. Incompetent on looking up customer account information or says the person who does that isn't available on weekends.. Oh we believe it when you say you absolutely can't find it, but when calling the main Toyota number they find it. We tried to purchase a car there a couple times but wanted to order something specific. They said we don't do that here. But other dealerships out of Al and AR, had no problem and even delivered it and with a Bow on top. But Carlock just can't. I thought if you offered cash and were willing to wait maybe you could get what you wanted. But not with Carlock Toyota in Tupelo. We were wanting to purchase more but you're not interested in that. But you almost overreached this latest time with your smart mouth remarks. We'll let it go though.

  Reagan Shaw
5 months ago
My husband and I waited 5 hours to have a simple tire rotation done to his truck. There was NO communication or updates from the service advisor unless we went to the desk to ask. Once the service advisor finally said I ll bring your truck around, we continued to sit for over another hour waiting for it to be done. We then asked what was going on and he stated that the tire that had too very small holes was made into a bigger hole by the tech, and they were trying to fix the hole. Service here is so slow and there is little to no communication with our service advisor Trey. However I saw a couple other service advisors who were definitely doing a fantastic job. Will not be going back here for a long while, if ever!

  Karen Hill
a year ago
Everyone was very friendly and polite!They changed the oil and rotated the tires and alerted me to problems they see. Lyric P. has a great personality and very good at his job! Thanks everyone! Great teamwork!

  William Hannon
9 months ago
Better make sure all your parts are still on your car after a oil change. When I heard of my nieces 2022 camry missing certain parts from her vehicle I checked and I had same parts missing. From what I witnessed personally they have people changing oil and rotating tires that could careless and on their phones while working on customers vehicles. They won't change the oil or rotate anymore tires from me after I seen how some of their employees done. Some were working hard and focused and two could careless just there for a paycheck.

  Gloria Pulphus
3 years ago
They did a Good job on my car I give carlock Toyota 10 Tupelo miss

  Jimmy Phillips
3 years ago
Worst time I've had in a long time. Several ahead of me no problem wasn't in a hurry. My truck gets serviced and parked. Fifteen minutes later I'm going to find the guy that had my paperwork. Said he called my phone. Looked at ticket totally wrong number and address. Told him when I gave him my check it had correct number and address. Don't know how it got changed I've been coming here for 4yrs.

  Thomas Schmaus
3 years ago
They're nice but the service is terribly slow. Oil change takes anywhere from 1.5 to 2 hours. I even showed up before they opened to see if being up front in line would improve the time, nope still 1.5 hours.

  J M
a year ago
They tell you one hour but then takes three hours. Higher part prices than any other TOYOTA dealer. Two stars because manager is a gentleman.

  Tammy Wigginton
3 years ago
Need to wear mask. They also need hooks in the ladies restrooms.

  Clyde Chapman
5 months ago
Great staff, everyone is friendly

  Jessica Williams
3 years ago
Billy Wiggs was great and got me out of there much more quickly than expected! I'll definitely be asking for him the next time I need my vehicle maintenanced.

  GUY OTIS
a year ago
Excellent service very helpful exceptional staff and bought two cars from here and get all my service done here

  Floyd Staples
3 years ago
Guys carlock Toyota is the best. I bought a 2020 Camry there. The people there treats you like a person not just nobody its nothing to be treated like family that's just what it is there. There's no color you be treated like a person I love it.

  Musleh Alshawhati
2 years ago
Excellent fast careful service. Brilliant skills with all workers in shop and in office. 10/10 no slack.Service: General repairs & maintenanceService: General repairs & maintenance

  james sanders
a year ago
Had my oil changed they do a good job and fast to

  Meady Dertinger
3 years ago
Had repairs performed on engine, took a little longer than expected; however, work was superb.

  Jimmy Eaton
3 years ago
Well was there for 90 minutes for an oil change, so a little long. Had scheduled the appointment the day before.

  Melissa Clifton
3 years ago
We loved our experience there! The service was great and very friendly!!

  Jose Crucifox Melendez
11 months ago
Was rude to my sister and refuse to listen on what car we wanted.

  Janey Browning
3 years ago
I bought my camry at this place. I go there to get it service. They have really good customer service.

  Barry Loden
a year ago
Don t understand why it takes three hours for a oil change.Service: General repairs & maintenanceService: General repairs & maintenance

  Frances wright
a year ago
The first time I been it was good.

  Adelaide Matlock
3 years ago
Wonderful customer service!

  Hope Bryan
a year ago
Awesome Experience!! Will never buy a car or truck anywhere else!!!

  jason mcbrayer
3 years ago
They don't want to negotiate price on anything and was not very helpful

  SemperFi4ever
3 years ago
Tyler really tries to get the customer what they want. He listens to what I want in a car.

  Leigh Ann Melear
3 years ago
Go see Ashton Witt! He gets you what you want, price range you want, and will work to find you whatever you need.

  Scottie Miller
3 years ago
Great service, I mean really great service

  Donna Smith
3 years ago
Couldn't have been better