Hallmark Hyundai North

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Petrick Young
a week ago
I recently purchased a 2024 Hyundai Tucson about 5 weeks ago and I'm having problems with the safety systems in it already. This vehicle has been have mysterious warning lights coming on and off on the dashboard every since I've gotten it for the safety system. The Blind-spot Safety system and the Rear Cross-Traffic Safety system has both stopped working. Both systems has been periodically working but now both has stopped working all together. I took my vehicle back to the dealership for the issues to be looked at on 4/2/24 and I was told that the issues were not serious and they were just for convenience features that has stopped working. My issue with that is that they are features that I'm currently paying for. I expressed my issue to the sales manager (Matt) and I told him that I did not want the vehicle back because it's a new vehicle that I should not be having issues with at this point and time. The Sales Manager told me that he would do everything he could to get me out of the vehicle and into something else because he agreed that I should not be having issues with it. Now, I have received a phone call saying that they fixed the issue. The issue was an electrical issue for a bad connection on a wire harness and I can come and get it from the dealership along with a message from the sales manager saying that he could not do anything to get me out of the vehicle. The message was relayed to me by someone in the service department and not the sales manager himself who should have called me himself. I'm very dissatisfied with the vehicle and I will be doing everything that I can do to get out of it along with filing an official complaint with the corporate office today. This is the first time that I have ever felt like I have gotten a bad deal or service from this dealer and I will not be doing business with them going forward. No one pays $40,000 for something that they don't want and I don't want this vehicle with the issues that it has had in the 5 short weeks that I've owned it.I would encourage anyone not to do business with this dealership if they have any other options available. The mom and pop dealers would be better; at least you'll already know they are selling lemons.

  Nan Blackmon
2 weeks ago
I ve been very pleased with the staff at Hallmark Hyundai North. I purchased my 2022 Santa Fe the end of January, and Tyrell Brown was so professional and helpful in getting me just the right deal, walking me through details of my purchase! He then showed me all the information of the bells and whistles in the car and driving my new(to me) car off the lot! If I had any questions I felt free to call him or stop by to speak to him or any of the knowledgeable staff. I had one tire that kept losing air, and I brought it in, and Allie was so helpful and friendly; she even saw to it that it was without an additional charge for a new tire! I highly recommend Hallmark Hyundai North for your next vehicle!!!

  Mallary Hillman
3 days ago
DO NOT EVER PURCHASE A VEHICLE FROM HERE!!! My parents purchased a vehicle from here years ago and after a year of driving the vehicle, went to renew the tag and the title had never even been switched over from the previous owner so they had been paying payments on a vehicle they technically didn t even own due to the dealerships mistake.I recently purchased a vehicle from the same dealership. Originally I did not want to but it was a good deal on a pretty much new vehicle. Since having the vehicle, I have been back to this dealership with problems 3 times in one month. They did not fill my tank when I purchased the vehicle. They also sold me a car that had no windshield wiper blade on the drivers side. The wipers worked but would not actually clean the windshield because there was no blade working to do so. I came to get it replaced and now two weeks later as we re experiencing heavy rains and tornadoes, the wiper has completely flown off the car while driving and I am here again. What was supposed to be a quick fix has now turned into an entire day of waiting on them to fix a problem that they supposedly fixed two weeks ago!

  marilyn cobb
a year ago
My daughter was involved in an accident on Wednesday, December 21, while on her way home from Florida to Mississippi for Christmas. The accident occurred in Alabama when a wheel broke off of a logging truck, struck her car and totaled it; the truck driver took off. We quickly needed to get her a car so she could return to Florida for work. After going through the war zone of dealing with other dealerships, the absolute rudeness and snide remarks, telling us they had the car she wanted and then oops the car was sold but trying to get us to get a more expensive vehicle, we found online what she wanted at Hallmark Hyundai North. She talked to Yuan Nichols that night and told him what we had been through. He immediately jumped into action and called her right back to tell her the car she wanted was on the lot and he'd have it ready for her the next day. The financing paperwork was done over the phone; Yuan took the time discussing all the details with her, and we traveled the almost 2 hours to get there the next day.Yuan was so great to work with. His level of professionalism, friendliness, knowledge, and concern was something we hadn't dealt with before. We hadn't planned on getting a new car for Christmas, but he made us feel at ease, answering our questions, and patiently getting us through the paperwork and making us feel confident in buying the 2023 Tucson. In fact, everybody we came in contact with was friendly making us feel like we were part of the Hallmark Hyundai North family. I had to go to the service department about the warranty, and the women in there were friendly, helpful, and efficient making me feel even more confident with dealing with this dealership. Customers who were in there were telling me about the great service, so that made me feel even better about Hallmark Hyundai North. Kash with a "K" was great to work with completing the financing and warranty paperwork. He spent the time clearly explaining everything to us. Not that we were planning on the expense of a new car at this time, but at least he made the time spent fun. Might as well laugh when you're signing all the paperwork for a new car.I'm still amazed at the fact that Yuan spent all the time that he did sitting in the car with my daughter setting everything up for her, linking her phone, and patiently explaining how everything worked. I can't thank him enough.All in all, I can't even put into words after what we had been through how great the whole staff at Hallmark has been. The world can be ugly sometimes, so it was nice to have people treating us with the respect and quick assistance the way they did.

  Doug Doster
3 months ago
Our salesman Chris was great! At no point did we feel pressured and he wanted to point out a ton of features on the Palisade. Gave us some great advice, and did not take offense or become pushy if we questioned anything. Whole experience including test drive lasted less than 1.5 hours. Will definitely recommend to friends!

  Destin Gray
4 weeks ago
Yesterday I experienced one of the worst customer service experiences I ever have. It should be noted that this was my last free service before I hit 36,000 miles, and I scheduled an appointment for 12:00pm. So I went to the dealership a few minutes early to have my oil changed and tires rotated. After checking in, I told the Mandy Sartin up front that I would just wait on my car. Normally, I drop it off and go back to pick it up. However, this time I decided since I was off work I would wait on it. I never signed anything stating that I was checked in. Instead, I received a text message from my advisor, Mandy Sartin, stating that I could text or call the number for any questions. I waited for about two hours and decided to text "what is the status of my vehicle?". I received no response. So after about 30 more minutes I sent the text again. No response. Finally, I decided to look at my summary sheet where there was a signature of my name that I didn't sign. Now I'm not as worried about that because it was a free service, but I should've been provided the opportunity to sign. (For those who check these reviews, my name is under records as Destin Berry as I got married and changed my name after I bought the car.) Finally, after three hours of waiting I went up front to ask about my vehicle. I could literally see my car in the bay outside the window. The service guy came in and said he "forgot one thing". I asked about the "one thing", and Mandy explained to me there was a recall that I didn't even know about. Assuring me that it would only take a few more minutes she refused to hand me my key and gave it back to the service man. I asked her if I could just wait up front until he came back. Then she informed me that it would actually be 30 more minutes. Three and a half hours in, I went back to the same chair in the waiting room to watch the 7th episode of Deal or No Deal for the day. After four solid hours of waiting I finally got my car back. The only explanation I repeatedly got was that the system was slower than expected. If I was offered 10 more free oil changes I wouldn't take them. I will never use Hallmark Hyundai North for service EVER again, and I'm only writing this to let other customers know not to expect any amount of service or courtesy over the course of a lunch break.

  Scott Ward
a month ago
Run from this dealer they don't check there used cars as they say and sale them with open recalls just to start this nightmare I'm dealing with.I told the sales guy and the finance guy i only wanted gap nothing else. As I perchanced my used jeep with 11k miles on a weekend. They needed to send everything in and they'd send me the paperwork. 6 months later I go to get my paperwork from them to find out I don't have gap and I have 2 ext. warrantys added. I ask the manager about this and he tells me they know the financial guy was doing this but there's nothing he can do and I'm not the only one. But he'll leave a note for the gm to call me. I can call and they will cancel those warrantys and ill get all the money back. I call I end up losing 2k out of the 9k because they never sent the paperwork in time. I'm sure on purpose. I've yet to hear from the gm in 2 months I'm sure I won't.

  Rose Dominguez
7 months ago
Super helpful sales representative Jimmy Mims! Helped me obtain the exact SUV I was looking for.!! Also financial folks made the purchase easy. Beautiful facility.and easy location as well.

  Anthony Brooks
11 months ago
My poor rating is based on the lack of communication from the service department. My vehicle was due to a related repair that seems like it s gone take forever to complete. I understand delays due to short staffing, waiting on parts/supplies, and a backlog of vehicles needing service. But not once did someone from the dealership call me to let me know the status of my vehicle. A simple "we haven't forgotten about you" phone call would have been appreciated. When calling the service department, often the line just rings and rings and rings. Did I expect a quick turnaround when they have dozens of vehicles needing repair? No. Did I expect a call to let me know where I was in the process? Yes. Mandy Sartin haven t reach back out to me yet she the one that told me if i have any questions to call she want answer the phone or return calls. This is so unprofessional

  paul wernich
3 months ago
I called and spoke with Chris in sales about a used 2023 Sante Fe SEL for $23,994. He said it was in stock and available. I told him I live 3 hours away and provided him my driver's license, insurance info, and trade in details. He gave me a trade in value I agreed to and asked him to send me the purchase order to confirm the numbers and I would be on my way in. 2 hours passed and I again asked for the purchase agreement again and he said it mysteriously sold all of a sudden. It was immediately taken off the website so I suspect the vehicle never existed at that price. I also emailed Bobby and Jack (managers) and neither of them responded. Clearly this dealership is a scam operation. Don't waste your time or money, shop elsewhere. Now I'm sure they will respond with a bogus excuse, too little, too late.

  J S
a year ago
Donnie at Hyuandai North in sales was great to work with. He understood my needs and wants to get me into the perfect car: 2023 Hyuandai Elantra SEL Convenience Package.I m not the kind of person who can normally afford a new car or even looks to buy one, but Hyuandai North has the right prices and people willing to help make it happen when you need a new car.About the car for the price, you get advanced high-tech entertainment and safety features, a sleek unique body-style, and outstanding 10-yr warranty. I don t even miss my VW right now.I did have a tire issue (ran over a nail so not their fault) on my first day. But the service department was just as amazing as sales. Allie and Salim both helped make sure my car felt as new as it did the first day and didn t let that issue get in the way of enjoying my brand new car!Thank you Hyuandai North!

  Dean Patton
6 months ago
Earlier in the day I stopped by this dealership to charge my GV60. The gentlemen outside told me exactly where to go to charge my car! Later on that evening, my tire light came on. Went back to Hallmark and they services me very quickly. Mandy and Jeff were absolutely amazing!! Even though my car is a Genesis, Mandy and Jeff went the extra mile .excellent customer service!!!

  Matthew Sullivan
2 years ago
Went in last week to purchase something new for myself and my wife. It had been over a decade since we've been near a car dealership. This was the first time either of us has purchased a new car so we had that whole nervous and excited roller coaster going on. Myles was really down to earth and easy to work with. As a matter of fact the whole team was. 10/10 experience and will recommend them to anyone looking to buy a vehicle.

  Seiara Deere
5 months ago
I had issues with my sunroof ( given I have an extended service contract) instead of telling me to go to a FORD place they set an appointment and let me drive 2 hours from home just to give me the run around when I got there. Allie(in service) tried to help but kept brushing it off as if it wasn t a big deal. Beau( in sales) just kind of left us standing there with no questions answered and never returned. The worst customer service I ever endured and then we decided to just leave and she says good luck !!! Like really?

  Mississippi Beauty
a year ago
Overall, I had a positive experience. All week long, I searched for a Hyundai Elantra. Nissan of Jackson had a car, but when we got there, it had already been sold. So I continued driving and eventually ended up at Hallmark Hyundai dealership, in Jackson Ms where I met Dyrell. He was incredibly friendly and chatty, lol. I told him what I was looking for, and he went on the hunt with his manager Leo. Leo eventually found it on the coast. I thought we were going to take it home today, but it turned out that it was too late. I started to get upset, but Dyrell managed to keep me from losing my cool, Leon assured me my vehicle was supposed to be there ready on Saturday morning, but I was in an angry bird mood!Salim Pirbhai, the manager of Big Dogs, was the next person I met. He was a real character so kind, talkative, and confident that he knew his way around the carlot. However, I'm glad that this was the best experience I've had when buying a new vehicle. Thanks to Dyrell, who was the best. Leo was nice, too, and for Salim, he was kool. Thanks to all that played a key role my daughter was happy happy and again thanks Dyrell for showing my daughter the Features in her vehicle thanks again

  Deloris Williams
6 months ago
There is a worker named Mandy that makes excuses for anything she doesn't want to do. While there 2 people called in about getting a wrecker and ride that where stuck on the side of the road. She made zero effort to assist them. I ordered a part and was told that she would order it. I am yet to get information about the part I need from them by her. She needs to have a meeting with management because her service is terrible.BTW:I had every intention of notifying management about her lack of concern for the people that needed help on the side of the road once I left but didn't get a chance to. I hope they see this review and investigate.Edit... This is typical. I was waiting at the time for an oil change and was not notified that my vehicle was ready. I dont usually complain but I feel that service is continually slipping and must say something.When i took my car in i let them know all that needed to be done. I need an oil change, tire rotation and a replacement door handle. I thought everything was fine. I walked around to check ever so often and noticed Mandy face-timing and walking around laughing.This behavior went on for a while but I continued to wait to be notified or updated about my vehicle. After several hours I checked again but my car had been finished for a while.I then asked about the quoted for the door and she had not done it. She came up with an excuse just like she did when I was standing there listening to the call she was dodging. Dude broken down trying g to get information about getting a tow and she was just not interested in what his issue was. What a shame.Same thing a month before when my vehicle needed to be fixed. No update or phone calls until weeks later after I got a replacement vehicle. Then and only then did my vehicle move to the shop.

  Nathaniel Williams
a year ago
I was in the market and could not find a reasonable price on a 2022 Kona N. Jennifer Metcalf called me and promised to get me in one the very next day with a great price! She knocked it out the park!Super fast sales service, great understanding staff and finance team, and wonderful hospitality as we waited for the delivery. Hallmark North will treat you right and should be your choice when shopping for a new car!

  Nasif F Manssur Villacis (Pancho)
a year ago
Amazing service by the folks in Hallmark Hyundai North, a few days after the Santa Cruz was in transit on the website I reached out and Mr. Chris helped me with the sale, he put me in contact with accounting immediately, I paid my deposit and I was sure that when the truck got to the dealership I knew it was mine, couple weeks later Mr. Chris called me and said she is here! I couldn't get off work before 5 and I had to drive a couple hours to get there and they all waited for us to make it there after hours, took it for a test drive while they prepared the documents, everything was done as we spoke over the phone and drove off the lot with the truck I picked just that easy, I would recommend reaching out to Chris if you are looking for a vehicle, he was awesome to deal with as well as everybody else in the dealership.

  Traci Lee
7 months ago
I m going to be honest, when I bought my Tucson the dealership was under different management. When it changed hands the service went down. I hated taking it in for service. But today, the sweetest, most attentive service advisor changed my mind. I just needed air in my tire. Mandy made me feel like I was the only person there and the most important. I wasn t. Proof of how one person in your organization can change how someone feels about you. Give this girl a raise. She s a great ambassador for your business.

  Ashley Dunn
6 months ago
Allie was able to get me out very quickly.Parts was absolutely helpful and able to explain anything I was questioning.The part arrived within the hour, and service was done super fast.I left super happy and fully serviced :)

  Tony Sheppard
4 months ago
Ridiculously overpriced oil change. Last time I was there, 3 months ago, paid $90 for an oil change, which is too much. Today, 11/21/2023, I was charged $132.99 for an oil change. $54 for labor, $63 for parts . Plus tax ..Totally ripped off I will not be back for any kind of service and certainly will not go back to but a car. Screwing your customers is not good customer service. A $10 discount for the next oil change. Pathetic.

  Mrs Lou
a year ago
A+ service all the way! So I called yesterday morning about a recall on my cars trunk latch, Ali answered the phone. She told me she didn t have an appointment but could work me in. So we drove 2 hours from Greenville to get my car fixed. As soon as we pulled up we were greeted by I believe 2 salesmen who showed us the way to service. Ali was there and was ready for me! I added an oil change and check over to my repair order and waited. 2 hours later my car was all done and they even washed my car for free!!! Ali was amazing in keeping me updated and helping me with all my questions. She even walked me to my car and removed the number tag from my mirror! I got in my car and the oil change light had been reset, there was an oil change sticker & they even set my tire pressure!! Coming from working in a service department for 10+ years I am SUPER impressed with this dealership! Not only will I now be driving 2 hours every time I need an oil change, I will most likely buy my next Hyundai here! If you need service or buying COME HERE!! Thanks Ali & the amazing team at Hallmark

  Sharletha G
9 months ago
I hitched a 6hr ride from Atlanta to Mississippi to pick up my car. They did an engine repair that was covered by extended warranty. I still somehow ended up owing an additional $600-700 because another part needed to be repaired for my car to be able to drive it off the lot. A part that was working before the engine failed. They offered me financing options that did not cover the additional charges. Then I was given an extensive list of all of the other items that my car needed. I understood that I could have some of those added to the amount to be financed. Albeit, that was not the case, the service dept was not clear in explaining that those charges would be due up front (and not added) and did not give me the actual total due to get my car prior to the time I picked up the car. I came there under the impression that all I owed was the down payment for the amount financed. I expressed confusion about the charges and was STILL not given a clear total due until I arrived. Now I am stuck in Mississippi and might miss my first appointment with my oncologist back in Atlanta this week!!Edit: I have since picked up my vehicle. I upgraded this from 1 star to 2 stars bc the staff was so nice. But, nice does not equate competency. My issue was NOT with the repairs themselves. My issue was with the front staff not EFFECTIVELY explaining the costs and the breakdown of the financing option. My service person was almost as confused as I was about the whole finance process THE WHOLE TIME prior to my coming and was unable to explain it to me in a way that made sense. (I'm not mentioning her name bc like I said she was so nice ) This would have led to better planning on my part instead of having to borrow money to get me back home. Basically, there needs to be a little more training on the outside financing and their system in order to explain it to your customers, second hand.But if I was to just "complain" about something, it would be the oil on my caramel colored cloth front seat

  Autumn Smith
2 years ago
Absolutely in love with my new 2021 Hyundai Elantra! The staff were so helpful and kind, especially Donnie Morefield. 10/10 recommend these wonderful people for your next vehicle. They make the process so simple and easy!

  David Nieminen
6 years ago
A truly exceptional and painless purchase experience. John, Marvel, and the entire team at Wilson Premier Hyundai in Ridgeland made this as simple as could be. Buying a new or pre-owned car doesn't have to be a giant annoyance-- just go see these guys. Nothing high pressure here-- no means no at Wilson. Really a top quality team. Thanks for a great experience!

  Denita White
3 months ago
Will was very polite and accommodating. Sale was easy. Love the car!

  John Fisher
6 months ago
There is only a few words that explain this place. "Why do I even go there!" This place is ridiculous. The service department doesn't want to fix anything and try to get your car out as quickly as possible without looking at the cause of the issue. Staff there is pretty incompetent. Definitely drive to another one and save the headache.

  Brian Waltman
6 months ago
Service is super slow. Made an appointment for oil change at 8am and didn t get finished till after 10am. Also before signing paper work make sure you read how much you are financing. I bought $30000 car and they was wanting me to finance it for 39000.

  Matt Dew
a year ago
Salesman Ken Johnson went above and beyond to find what we were looking for and acquired it in a timely manner. He messaged me frequently updating me on his progress and did not leave me guessing as to how things were going with the search. He was a pleasure to work with and very respectful. He took his time with us after hours to thoroughly explain all the options and how to utilize everything our car had to offer and was not in a rush to leave. I would recommend him to take care of you and your family. I do business with those that are good to me so I will return here for any future purchases

  Rod Jackson
5 years ago
Bianca and Rachael were very helpful and professional in my car purchasing process! The overall staff were friendly and down to earth, It made the whole experience very nice!!!