Crash Champions Collision Repair Ridgeland

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Zachary McCroy
3 weeks ago
I do not recommend your vehicle to be repaired or have any work done to it at Crash Champions on US-51 Ridgeland, MS. I had the worst experience ever at that location and they communicate is very horrible. I was given false hope by message update s regarding to my vehicle that it would be complete two days prior of the completion date I was given and the day before the completion date. The day prior to my car completion date, I was told that someone scratched the paint on the front bumper of my car. My front bumper had to get repainted and replaced back on which no one informed me about until I came in person to get an update status on my car. That placed a delay on my vehicle being completed and given back to me. On the day it was supposed to be completed, I wasn t given any update messages and I also called and a lady continuously, not just on the day of my car completion date, but every time I ve called she will say she will call me back on a update status and never call back. I took matters in my own hand and decided to go up there and a lady spoke with the manager name Carl, which he told her to tell me that my car would not be completed on the completion date, and that I will be able to get my car back the next day, which was a Saturday, but there repair shop is closed on weekends and the technicians are off, so that was a lie. She told me that the manager Carl would contact me himself to get give me a status on my car after detailing it. My experience was very horrible. Also when I received my vehicle, my vehicle AC wasn t working, my stripes that was placed on my car had tears and bubbles in it, and a few others things I noticed about my car that was not corrected. To place a cherry on top of it all, I had to go pay for my own car detail after I received my car because they did not clean and wash my car before giving it back to me. Crash Championship headquarters might want to look into this location. My insurance company told me that this wasn t the first issue and complaint they received from that location in the previous weeks and months prior to the repairs to my vehicle. I WOULD NOT RECOMMEND THIS LOCATION TO NO ONE. I WOULDN T TAKE A BICYCLE TO GET REPAIRED THERE, SERIOUSLY.

  Its DannieDoe
11 months ago
Went in thinking my car would take a month or so. Got a quote for 18 days but it was finished in 16. Front desk was very easy going and explained the process throughly. I was updated throughout the week via text how many days the repair had left. Deff recommend.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Shannon Dyess-Magee
a month ago
My experience was phenomenal. Crash Champions in Ridgeland was awesome. From getting an estimate all the way to the completion of the repairs. 10 out of 10

  Mike Froebel
4 years ago
I was very unsatisfied with this process. Brian told me it would be ready on Friday. Monday came around and it was still not ready. Finally went to pick up my truck on tuesday at 3pm and still wasn't satisfied. My truck had over spray and they replaced emblems that didn't even need replacing then waited till I got there to inform me.

  Kim Downey
a week ago
Very communicable, professional, car ready when promised and repairs not even noticeable. I would use them again.

  Erica Brumfield
9 months ago
I told them the only thing I wanted fixed was a dent, just to get my car back and they clearly wanted to fix every crack on the car because they drew all over it. Which meant that they clearly wanted to make this a bigger issue than it was and caused a lot of confusion until in the end I wanted my car back. Next time do what you are told and only try to fix what is needed. Very shady and untrustworthy business.They also BROKE my gas top on my car! Do NOT come here!

  Lisa Kersen
a year ago
My driver side front was hit by a red-light runner and crumpled two days before Xmas. Between the holidays and supply chain delays my repair took a little longer than usual but the end result was worth it! Service King kept me abreast of the progress in a knowledgeable, friendly and prompt manner. (Thanks Alecia and Amy!) My (and her) insurance covered the costs but they seemed reasonable to me. I would definitely use Service King again!Services: Painting, Electrical, Body & Trim, Welding

  Laurie Tolbert
8 months ago
The repair of my car was exceptional! I was given updates throughout the repair process which kept me from wondering what was being done. I was taken care of with such professional & friendly service. Thank you!!Service: Body & TrimService: Body & Trim

  TJ
a year ago
I was highly disappointed at the improper evaluation of the process for my vehicle completion timeline. My vehicle was there for 2 months and every week something new became an issue. The process was poorly executed despite minor part delays and the job being a replacement of a quarter panel with prior damage that needed to be corrected in which didn t align with having the vehicle for 2 months! The timing was based on improper processes, staffing and lack of clear communication. Although Tim was knowledgeable and in communication it was not a thoroughly planned process because myself along with insurance adjuster was expecting this to be completed within two - three weeks based off the initial communication. The work was good however waiting on the unknown became stressful and upsetting.

  latasha ulrich
3 years ago
This was the best experience I have ever had dealing with auto repair shops. No hassling, no extra charges or surprises. The customer service I received was above standards. I received updates on the status of my vehicle daily via text. When I picked up my car it had been cleaned inside and out. They even put air in my tires. They truly went above and beyond. I was only expecting the damage to be repaired. I got more than I expected. I want to thank all the staff at Service King Collision for giving me 100% satisfaction!Service: Body & Trim

  Rod Dortch
2 years ago
They did an outstanding job on my car. Staff is very friendly and kept me informed with everything that was going on with my car. They have done the best work that I've seen in my part of town. Would definitely be using them again if I need to.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Emma McRaney
2 years ago
I recently had a faulty part replaced on my vehicle. Katrina helped me throughout the process. She has excellent communication and customer service skills. I knew when to bring in my vehicle for inspection, how long it would take for the part to be delivered, and how long the replacement process would take. Everyone I interacted with at Service King was friendly and professional. I will continue to go here if I have issues with my vehicle. Highly recommend the service here!Service: Body & Trim

  James McHann
3 years ago
My experience with Service King was a good experience. The work was done in a timely manner and ahead of the estimated time given. They repaired my car after an accident and it looks great. The paint matches perfectly and they throughly cleaned my vehicle.Services: Painting, Body & TrimServices: Painting, Body & Trim

  W Miller
a year ago
I took time to go get an estimate at the appointed time. I called and was given time that someone would call back with estimate, still no estimate after 2 weeks. Notified USSA insurance company that, they may want to reconsider the preferred shop status. No service for military veteran.

  Dorothy Reihle
3 years ago
My experience with Service King was excellent. They kept me abreast of every step with a detailed time-line. My vehicle was actually ready 7 days ahead of the estimated completion date. The work was excellent and my car looked brand new. Thank you Service King.Service: Body & TrimService: Body & Trim

  Elizabeth Hooker
a year ago
They kept me informed on everything that was being done to my vehicle. They were very professional and nice and my car came back looking awesome like it was never damaged. I would definitely recommend this company!!Service: Body & TrimService: Body & Trim

  Anna May
2 years ago
Service king did a wonderful job repairing my 2019 Jeep. From the time I dropped it off until I got it back I was informed of what part of the process they were on with my vehicle and they kept me updated on if it was on schedule for completion. So glad to have my vehicle back and it looks good as new.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Allyn Evans
4 years ago
I just picked up my car and I am VERY pleased. I had extensive hail damage after a trip to Oklahoma. Service King did a great job. The person handling my case was great! I was updated about status via text on a regular basis. Also, a huge plus ... I dropped off my rental car at Enterprise and just walked a few yards to Service King. I will definitely use them again (hope, I don't have to), and will also recommend Service King to others.

  Peggy Woodford
8 months ago
Our truck looked great and Alecia was super helpful about keeping us informed on the work etc.

  Kelvin Brown
2 months ago
I am totally impressed by the work that they did.

  Steven Miller
a year ago
Went in for a estimate and Alecia was so helpful and nice. Made my minor fender bender no big deal. I will definitely bring My car here because of her.

  Clara Daniels
4 years ago
My experience with Service King is just not good. First of all it took all of a month to fix my car. When I would call about it my calls was never returned. Literally going into the fourth week I decided to visit the shop just to be turned away without any finishing date. I had to call my insurance company for answers. My Rental was running out so I was becoming stressed. Only after the insurance called they was given a finish date. So, I went to pick up my car and everything looked great as far as the work done but after I got home and was letting the hatch up I realized a part was missing so I immediately called them back. He checked with the shop but no part was found so he had to order it. Well I went to pick it up today and part of the part ordered is missing and is a separate order. So I m not finished yet. I paid a 500 dollar deductible for a accident I didn t even cause. So disappointed and is a very unhappy customer.

  Janet J
a year ago
DONOT USE SERVICE KING RIDGELAND!Please go anywhere else but to this location. The paint job on my car was a horrible job. As trained professionals they should have been able to detect the flaws before the customer was even called out to pick up the vehicle. It really seemed as if they thought I wouldn't notice the horrible paint job, as if I didn't know both sides of the car are suppose to match. Once a car is professionally painted I should not be able to tell the the area had to be repainted and should not see any excessively "orange peel" paint. Once I pointed out the flaws the didn't know how to correct the issues. The painters are clearly self taught and not trained for this profession. If you want a good paint job DONOT USE SERVICE KING RIDGELAND.Services: Steering & suspension repair, Painting, Body & Trim

  Jeremy Bingham
3 years ago
There were very professional. Updated me on the progress of the car as well updating me if things have changed. The work they did on my car was to replace the bumper and headlight I experienced in a hit and run. When I got the car back it was though the car was brand new . That s how how a job they did and I am very grateful.Service: Body & TrimService: Body & Trim

  IJustCant
a year ago
Great service, the office is always lively and welcoming. Honestly I'd recommend them even if you don't live all that close by. At least with them, you know you'll be getting a fair price and good service.Services: Tires, Steering & suspension repair, Auto engine diagnosticServices: Tires, Steering & suspension repair, Auto engine diagnostic

  georgia warren
3 years ago
Progressive insurance said this was their preferred body shop in the area, and there are not enough words to express how extremely unsatisfied I have been throughout this process. 1st off they repaired the car and failed to replace the fan plug in the car which caused it to malfunction so we took it back to them and they took it upon themselves to DRIVE it all the way to the BMW dealership while it was in limp mode. It should have been towed there it should not have been driven nor did I authorize them to drive the car. Then we find out it was something they did not do properly that caused this problem and thankfully BMW Place fixed it immediately. Then we get the car back and find a missing button on the dashboard and its no where to be found and is just now an empty hole where the button should be. And they are denying that being their responsibility. Also the failed to replace the cowl when they removed the hood. ( the piece that goes between windshield and hood to keep water and debris out) and as of yesterday 4-5-21 it has still not been ordered!!!!!! The car was taken into Service King on January 13!!!! It is now April 6 and they have still not taken care of this!!!! They do not return phone calls like they say they will and they do not care about customers satisfaction. They have been a nightmare to deal with and I regret the day I agreed to have them repair my car. DO NOT USE THEM IF YOU CARE ABOUT YOUR CAR!!!!! Now I have a big hole that is staring at me every time I get in it and they do not think this is their responsibility!!!! It s been almost 3 months and still have not gotten anything resolved Service: Body & Trim

  Meredith Austin
8 months ago
From customer service to the individuals that worked on my vehicle, my entire experience was pleasurable, stress free, and easy.Service: TiresService: Tires

  Justin Wezel
a year ago
Made an appointment over a month ago to have PDR done for hail damage. Got to my appointment to be told they wouldn t have an availability for repair for at least another month. I took off work and rented a car for this. This place doesn t value other s time. Going anywhere else for my repair.

  Sara Robertson
3 years ago
They were blue to have my car looking new in 3 days so I wasn t without my car for very long! They were professional and kept me updated the entire time. I will definitely be using them for any future needs.

  Jason Pirtle
3 years ago
Service King in Ridgeland was a delightful experience. They were professional and gave a great experience! I looked for an online survey but couldn t find it! I highly recommend this company for anyone with body repairs. Thanks for the great service!Services: Painting, Body & TrimServices: Painting, Body & Trim