Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kaye Bridgeman
a month ago
Good customer service, very friendly staff

  Heather Browning
a year ago
Horrible service. They acted as if they were too busy to even acknowledge you. We asked if they could help us to find out which hitch receiver they had would fit our truck. They said "oh that's something you'll have to look up yourself". Once we made the best decision we could, we were left waiting to be checked out for 10 minutes even though we were the only customers in the store.Update: within 10 minutes of this review I received the response from Advanced Auto Parts. I appreciate the response and appreciate the communication that this will be addressed. Thank you Advanced Auto Parts.

  Michael Storey
11 months ago
I had a dead battery up the street from them about 20 minutes before closing and they came and jumped me off sold me a battery installed it no fussing I didn't have to beg them I didn't have any cables I had no one around me to help they were awesome they were not frustrated at all

  Paige Cockrell
3 months ago
Loved the store initially, even drove 15 min further to use them,

  Kay Nichols
2 years ago
They guy was very helpful and found just what I needed. The store was getting ready to close, but he was still willing to wait on me. He was very knowledgeable about the product that I bought and enlightened me that if I lose my receipt, they can look my product up by my phone number!

  Rob Trammell
2 years ago
I just spent over 5 minutes standing at the counter while 3 different employees were walking around and talking to each other. No one said that they would be with me as soon as possible, nothing. So after waiting waiting over 5 minutes, I walked back to my car and drove to O Reilly where I spent my almost $300 for parts there instead.

  madison wallace
a year ago
I was met with fast and friendly service and professionalism when I needed my battery replaced during lunch. It meant a lot to get such great service on what had been a very stressful day! I highly recommend this location!

  Jarrod G.
5 years ago
Great and professional staff. Very knowledgeable in the auto parts industry. If they dont have it, they can order it and have it the next day for you. They even deliver. Well stocked store and kept very clean. All good things can be said about this Advance location, except one particular employee that works the morning shift. She knows who she is. Bad attitude and very rude and inconsiderate to customers. If she's having a bad day, then it transfers over to the customer. Other than that I love this store and stay loyal as a customer. Great job!

  Steve Hunt
2 years ago
My hats off to Brent. I stopped by to purchase a battery and was met with a level of courtesy and professionalism that was so outstanding, it will eventually be banned so as not to offend a great many in the retail industry. Brent, great job taking care of your customers, taking pride in your work, and representing your company as a true professional.

  Fadee Adams
a year ago
Friendly staff and service. They provided prompt assistance and were helpful. Would shop there again if needed.

  Eric Lennep
5 years ago
Terrible customer service from first walking in the door till leaving mad and frustrated. The tall lanky white boy with the silver stud in his left ear needs to find a new occupation, flipping burgers - although that might be a challenge. The good news is I left and went down the street to AutoZone where I was provided great service and a better price on a better part.

  GSGMS Communications Team
5 years ago
Ron and Mark are the kind of employees you want working for you: helpful, pleasant, and professional. They have earned a repeat customer with their 5 star service today! Thanks!

  Melissa Blaumuller
5 years ago
I was greeted as soon as I walked in, and had my battery tested as soon as an employee was available. Jimmy replaced my battery , and even made sure that I didnt lose power and have to reset everything.I mentioned that I had a head light out and was told by the dealership service department the whole head light would need to be replaced, not just the bulb. Jimmy took a quick look for me, turns out all I needed was a new bulb and to actually have it installed correctly. I left with a reliable battery, two functioning head lights, and likely saved a couple hundred. I really felt that Jimmy went above and beyond to make sure I had exactly what I needed. I will definitely be a repeat costumer, and highly recommend this store.

  Austin Pierce
2 years ago
Charles and other folks at this location were beyond helpful, putting forward all the effort and attention to help us that the Advance Auto Parts on Adkins/Ridgewood Rd refused to.

  TJ Jeffrey
2 years ago
A huge thank you for Martavius. His great attitude, his willingness to assist, and his honoring this veteran's service really made it a great day when I suffered a dead battery on my Harley, on the way to a Patriot Guard mission. Y'all need to pay Martavius more!

  Shows 5
7 years ago
This store is terrible. Geoff was the rep that "helped" me 05/02/2016 and literally took him 5 min to look up from his computer to notice me standing in front of him. After he said "may I help you" he proceeds to answer the phone and instead of putting them on hold he helps them instead of helping me. He gets off the phone and I tell him I need a break light for my 2013 altima and even asked if he needed the VIN. He said no and answered the phone again and did the same thing; helped them instead of finishing with me. Gets off phone and he walks over to the light bulbs and grabs the one he thinks is correct. I pay and leave. My friend proceeds to try to change break light and its the wrong one. So today, 05/03/2016 I go back to exchange for the correct one and Neesie helped me. Luckily I brought in the one from my car so we wouldn't have the same issue I had with Geoff. She grabbed the correct one and then told me I owed them $2.35..... I was like okay..... and paid. Get back to my office and one of my friends fixed the light bulb. I checked mu account to see if check went thru and apparently they charged me twice yesterday! I called and whoever answered didn't speak their name loud enough was rude and said just bring your receipt back and we'll fix it, happens all the time. Customer service here SUCKS. I WILL NEVER GO BACK. I work at Venable Glass right next to them and will NEVER EVER recommend another customer to go to their store. I recommend that store at least 10 times a day. NOT ANYMORE!!!!!! RUDE AF.

  K Nichols
a year ago
The guys are so helpful. Needed a bulb for my truck's headlight and they have me the one I needed and even offered insurance on the bulb. Thanks guys!!

  Lashaundra Webb
2 years ago
Called about a part and Brent was awesome. I will definitely be bringing my business to this location from now on! Thank you so much I appreciate great customer service!

  Jon Crosby
6 years ago
Friendly, I think they do their best. Usually a quick stop, as long as you know exactly what you want. Probably want to do your own technical research, or hope that one of the few knowledgeable staff are there.

  Mike Quayle
6 years ago
Excellent service from both young men. Even asked if I wanted to use my military discount. I never ask for it, but the young man saw my Army hat. Thanks.

  Doris Sanders
a year ago
Real knowledge employee they are very professional and friendly

  A S
8 years ago
It does not even deserve one star! The service is terrible! They are dishonest morons! The people who are giving good reviews are probably the employees or their family/friend or hired shills.

  C N
6 years ago
A nice store. Have a good selection. Only 1 or 2 of the guys "know auto fixes" and are able to make recommendations on anything more than wiper blades.

  Clifton Wright
4 months ago
Had what I was looking for. Thanks

  Daniel B
5 years ago
Very friendly staff. Knowledgeable in the business. Great job, this coming from an old team member.

  Constance Hart
2 years ago
These guys are awesome very helpful. Thank you so much for changing my battery

  William M Johnson
6 years ago
The staff and manager in there always do everything they can to get me what I need great bunch of folks

  Ant Walker
5 years ago
I'd say it was a decent experience maybe could've been more friendly though overall it was ok

  Barbara Bridges
9 months ago
Great clean place . Great workers

  W. Frank Dungan
3 years ago
This store is organized and the staff is knowledgeable and that makes it a great place to get your parts and supplies!