Lowe's Home Improvement

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Emily Holley
2 weeks ago
Lowe's in Petal, MS. We went in to get mostly paint supplies. Sarah in the paint department was very welcoming, professional, and super friendly. She was extremely knowledgeable & answered all of our questions. Eventhough we took up alot of her time, she was patient & extremely helpful & made our experience a very pleasant one. Great customer service!

  Kylie Nobles
2 months ago
Just left and we had an amazing experience! Drove from Hattiesburg due to Lowe s being out of stock of the product we needed. The employees at the petal location are much nicer and a lot more helpful. When shopping with Lowe s we will for sure use this location instead of Hattiesburg!

  Janet Villar
a month ago
1st time we had a salesman actually "want" to help us. Gave us some good advice, too! I'm sorry I didn't get his name. He told us to go to the Lowes website& look for more options! We will bc I Love Lowes!!

  colton gipson
4 months ago
The store manager (Jim walker) at the Petal, ms branch was extremely rude and disrespectful. I've never had a terrible in-store experience like this I can't believe they hire people who treat customers like he did me. I've ran a company of my own for 5 years and would never treat a customer like he did. After aggressively demanding that I move my truck I complied but before I could do so he walks up to my truck threatening me. I calmly moved my truck to the back of the line of the loading dock(which immediately filled with other trucks) taking a deep breath and still needing lumber I walked back inside and asked if someone could help load my truck with the lumber, I also asked to speak with the manager (Jim walker) who was rude.thinking maybe he had calmed down. I told him I have been coming to this store for 5 years spending large amounts of money and I didn't appreciate being talk to that way. He was completely unapologetic and unprofessional. This is beyond disappointing.

  Fredriq frsaSmith
a month ago
I love Lowes. Only problem is one register open in the whole store. The Lowes in Petal Ms. Is Clean, well stocked and has very helpful workers.

  Maryla Skelton
4 months ago
One of the best Lowes I have ever been to. Friendly helpful employees. If they don't have in stock something I want I will drive to Gulfport ( one of the best Lowes and helpful employees) and I live in Hattiesburg ( one of the worst stores and rude employees)

  Teresa Henderson
5 months ago
Went to Lowe s in Petal for a new refrigerator. The employees were dressed the worst I have ever seen in a place of business. My salesman had on a pair of shorts that was too short & there was a female working in the same area wearing pajama pants. Ridiculous! Lowe s do better with your dress code. Managers dropped the ball yesterday. Will be hard to spend money on a big ticket item there. I know I wasn t going to a fashion show but there should have been some rules for employee attire.

  Heather Moore
a month ago
Every time I shop here the staff are very helpful should I need anything

  Suzette Carpenter
6 months ago
Needed more help in outside garden cntr. And man watering plants needs to learn what's were. Won't kill him. Lady who loaded 3 bags into car was great. Great personality don't remember her name but had native American tattoos.

  Connor Singletary
3 months ago
I love my local Lowes. Everyone's always nice, friendly and helpful.

  Leland Hester
4 months ago
Great customer service. Don't use self check out though. Get rid of it.

  garlinda walls
10 months ago
It's a rare day at Lowes when I cannot find what I am looking for what I need. Good quality merchandise. And my favorite, employees are visible! And even if it isn't their department, they help!! And! Delivery is always when they tell you they will be there! Hot dog!

  Rod McKenzie
6 months ago
The store at Petal is the best one in the area. Everything is well placed and the employees always try their best to help you in any way. Very friendly store!

  Carolyn Newell
9 months ago
I called to reach the head of the department that sell window air conditioners because I purchased and had delivered a unit that I had installed less than 48 hours later and it is not cooling. I wanted to find out if there was a certain amount of time I should give the unit to start cooling. Customer service (what a joke) you would have thought I asked for nuclear launch codes. They didn t know who the head of the department was so obviously that meant he was not there. They had three people working so I asked if they could all be head of that department and she said maybe so. What are the qualifications requirements to work there I wonder. My experience today tells me I will be at Home Depot next time I still have not discovered how long it should take the unit to start cooling properly but I did find out it is now the manufacturers and my problem. Way too go Lowe s you have endeared me to you forever. HaHa

  Barry K
a year ago
I'm at this store practically on a daily basis, and while the number of staff seems to have noticeable been trimmed, I still get a "Can I help you find what you're looking for?" at least two times a visit. Maybe I have a resting "I'm lost" face? At any rate, this store has saved me a trip further south to Hattiesburg 95% of the time I need something for property maintenance.

  Jake Thornton
3 months ago
Friendly staff and clean store. Everything was placed well.

  Kathy Vanderslice
6 months ago
My husband and I are here every weekend and sometimes a couple of times during the week, the best place for any home improvement supplies. Very friendly down-home staff and store manager. We always find what we need and so much more.

  Billy Williamson
8 months ago
The employee's were very helpful, but had several products in wrong places with wrong prices. Didn't want to work with you because of their mistakes. Didn't like that.

  Latara Moore
a year ago
Today was an absolutely horrible experience. My husband and I had to bring some supplies back and try and get some more. He had a whole load of 2 x 4s that needed to be unloaded. He asked Zack who was on the forklift if we could possibly get some help. He said yes and that he would be right back. We waited, waited, and waited some more. My husband finally walked around to look for this guy or anyone for that matter, and no one would even look our way. This was an awful feeling. I have bought so many items from this store and even got a credit card through them. We had to eventually unload the stuff ourselves, take it in and load everything as well. I used to have so much respect for Lowes. I loved the Lowes we used to go to in the Chicago land area. I was under the impression in the south people were extremely nice and showed that "southern hospitality". I guess that is every where except Lowes of Petal. The one in Hattiesburg on 98 was pretty decent the last time I went. I spent a thousand dollars in this store today and was treated like my family wasn't important. I will not be coming back and I plan to take my business elsewhere. Thanks... But no thanks... I do NOT recommend this LOCATION, not store, to anyone.Location: 3Quality: 3Cleanliness: 2Customer Service: 0Prices: 3

  Paul graham
a year ago
Used to be the best Lowe's around. Everyone was so helpful. I don't know what happened but now you can't get help. And I hate having to check yourself out. I'm not a employee of Lowe's.

  Mary Polk
9 months ago
This is the store in Petal. Great location. Really nice and helpful employees at this location. Found what I needed fast

  Key
2 years ago
Although lumber prices are still incredibly high it's a great place to shop. Employees are all knowledgeable enough and help you with what you need. I do wish they carried a larger variety of wood types for hobbiest but I'm still a frequent customer.

  Daniel Spayde
a year ago
The ONLY Lowes that I have delivered to where they answer the phone in receiving .. all the employees are friendly . They answered my questions A N D. Brian. Helped me unload fold my tarps role my straps and un bungee everything!!!!! What???? That is awesome. These guys are awesome!

  ML Williams
2 years ago
This store has been sleep walking as management are responsible for the delay, unaware manner in staffing failure in knowledge in customer service. This has been going on for years now and it's getting worse. Online sales continue to close stores across the country, I do wonder if they are seeing the big picture. Nothing has changed in this store from the initial post. It's the larger of Hardware chains in the area and until someone comes along with a better (Class) of customer service it will continue to drag their feet towards improvement in customer service and support.

  Ann McWilliams
11 months ago
The inventory is comparable to the Hattiesburg store, the staff are friendly and helpful, and they take good care of their regular customers.

  Marcus Bullock
2 years ago
Lowes is a very Veteran friendly company. They have reserved parking and discounts for Veterans. They have a great selection and can be a one stop shop because Lowe's carries a wide variety. I highly recommend shopping here

  Laura Nichols
a year ago
This was the best experience I've ever had at Lowes.We had several items to get and a customer service man, Larry, was so polite and very helpful.He made sure we got everything we wanted and took us to the right persons, Tyler and Jerry, for the things out of his department.Thank you gentlemen for all your help.

  Dennis Peters
8 months ago
Not a fan of this location. The guy that works in plumbing would serve better cleaning the restrooms.

  marc bullock
3 years ago
Petal Lowes is always well stocked. The employees are very knowledgeable in the departments they work in and can answer most every question you may have. If they don't know the answer they will find it. The prices are actually pretty low. The staff are very helpful and they will help you get what you need.

  Jeff Davis
a year ago
Really good Lowe's always clean and well organized. Very helpful staff every time I have visited.