Desoto Collision Center - Oxford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Numion Sizemore
2 weeks ago
The repair to my vehicle took a lot longer than told it would take. The quality of the work was not very good. The purpose of a body repair is restoring the vehicle to before collision condition. My car is read and had faded some. It is very easy to see the difference in what they did and the rest of the vehicle. If they would have buffed the vehicle the paint would have matched. My windshield washer still does not squirt and they will do nothing about it even though they missed it on their estimate. Everytime I wanted to know about the status of my vehicle I had to call them. They were horrible at keeping me and Enterprise informed. I received several phone calls from Enterprise because they would only give them a 2 day extension on when my vehicle would be completed. This happened for 3 weeks!!!! My vehicle was damaged while in their possession and they did repair the damages after I pointed it out. The fix for the damage they caused was refinishing and painting the rear bumper. They kept my car for a week and the only reason I got it back on a Friday was due to me getting a ride to the shop and sitting in the waiting room for a few hours. I asked for a rental when I dropped my vehicle off to have them repair the damage they caused and I was told they would see what they could do. I was told upon drop off that they would not provide me a car because I would have it back be Wednesday morning at the latest. I am completely disappointed in their conduct. I have reached out through their website detailing the issues experienced. I was hoping they would be professional and contact me. Almost 2 weeks later I have still not heard from them. This is the reason for the review and BBB complaint.

  Olivia Strasser
10 months ago
Mr. Stewart and the whole team are the best. I promptly received my vehicle and they did the best job for a decent price and genuinely want to help their customers. Please go here for all your body shop needs! I am so grateful to them. Thank y all again for amazing service!!

  John Kyle
9 months ago
Tana Ward is the estimate writer at Desota Collision Center. She is very professional, courteous, and keeps you informed throughout the process. I could not have asked for better service from the entire staff. In addition, the repair work on my vehicle was excellent! Don t waste your time anywhere else. These people are great!Services: Painting, Electrical, Body & TrimServices: Painting, Electrical, Body & Trim

  Kelley Higdon
5 months ago
Hit a deer in a Ford fusion goin about 65mph...serious damage..car came back from Desoto Collision absolutely showroom new. 10/10 highly recommend.

  Chris Brill
11 months ago
I hit a deer at night, damaging the front drivers side of my car. Needed a new hood/headlight/ fender/bumper cover and half of the 2 piece grill.My insurance estimated $6,900 to repair and gave me the ok to get it fixed at the shop of my choice.I went to desoto collision center in oxford and was given a booking for March 15th (5 weeks wait). I drove my 2014 mkz there on March 15th and handed over the key. Estimated repair time 10 days,went from DCC to enterprise, and picked up a rental car.Communication from DCC was sporadic and usually initiated by me emailing for updates.They had my car for just over 7 WEEKS , upped the repair cost with "supplementary" claims to almost $10,000 and when I finally collected the car on my way to work I had to pay them my $250 deductible before they released the car to me. I drove straight to work in Memphis, and it was dark when I got off work, so I instantly noticed that my headlights were way off the correct aim. New headlight high old headlight low.The next morning , in daylight, I decided to see if a simple adjustment would correct the aim of my headlights.When I opened the hood, the first thing I noticed was a yellow chalked ID number from a junk yard on the "new" headlight! Then I noticed the "new" hood was also USED and repainted! It is also missing its insulator pad and front weather strip, rubber bump stops and ALL the clips, etc, that should have held the pad and weather strip in place. Also noticed that a dust cap was missing from an A/C service valve, positive terminal insulator was slid down the battery cable and the whole engine bay looks like the car was parked outside with no hood while a mower blew a dust storm over it. By now, I was pretty mad that a "reputable" body shop would release a vehicle in such a state!.I closed the hood and took my first hard look at the repair job.The "new" hood is aligned so badly that it is rubbing the paint off the passenger fender front corner. The panel gaps are terrible all around the hood/bumper cover and fenders. Most of the plastic rivets that hold the drivers wheel well splash guard in place are missing completely! All 4 wheels lost the valve caps, and the tire pressures read from 28psi down to 10psi (they were all at the correct 36psi the morning I delivered the car to DCC)There is also a new chip on the top of the passenger front fender that was not there before (guessing the "new" hood or a tool was dropped on it).So in short, they took over 7 weeks for a 10 day repair, used junk yard parts and charged almost $10k only to deliver a VERY poorly repaired car and had the nerve to require me to pay the $250 deductible before giving it back to me (on top of the almost $300 I had to pay for excess car rental due to the length of time DCC had my car).Personally speaking, I would STRONGLY advise anyone against using this shop.myself My family will NEVER use them again!

  Erica Stone
2 years ago
I hit a deer.. these guys took great care of my car! In a timely manner! The office staff was wonderful great ladies up front! They kept me updated and handled everything very professionally! Don't waste your money anywhere else these guys are the best! Customer for life now! If you need anything done definitely use them!Service: Body & TrimService: Body & Trim

  Stephanie Jones
2 years ago
My daughter had an issue with her window not rolling up on 11-18 when it was raining of course. We called around and took a chance on a collision repair place, because everyone else was booked. She called me after and said the employees were very polite and put a special covering over her window (all she had on it was a an old poncho). They also ordered the part for her and will hopefully have it fixed before the holiday break. Thank you for treating my 19 yr. old daughter with respect and not like someone who doesn't know anything about cars.Service: Body & Trim

  Caitlin Stamper
5 years ago
I had a repair done here and did not have the best initial experience. Communication wasn t great and the car had pink marker left on it when I picked it up. But the work done was perfect! I filled out a survey afterwards and was honest about the experience. The next day the owner from the shop called me and wanted to apologize and use this experience as a training opportunity for his employees. He picked my car up while I was at work and cleaned it inside and out! He even filled up my gas tank!!! He said we all make mistakes and it s how we fix them that is important. These are good people! I highly recommend them!

  Susan Ginger
a year ago
They did a fabulous job w/ fixing the bumper and front fender on our 2016 Cruze. Great job. They even cleaned the interior of our car!

  Kailyn Cotten
9 months ago
Owner didn t look at me once. Was on her phone the entire time. Horrible service

  David Cooper
4 years ago
If I could rate it 0 stars I would. They gave my car back to me with a blown gasketI dropped my 2018 Nissan Maxima off on the 26-27 of March and was told i would have it back bye April 26, I received a phone call every day until then saying it was on schedule until the day before saying it was going to take a day or two longer. After a day or two, I received multiple phone calls pushing the date further back. I didn't get my car until two weeks after the original date. Which i understand things get delayed.When i received my car however, I was assured by the GM of that store that it was in perfect running condition. The second i got in the car I immediately notice the engine wasn't cranking properly, which is why im assuming they gave it to me already running. It was turning wasnt as smooth as before, it made a weird sound, and the running lights wouldn't turn off. I tried taking it back but didnt receive much attentions.So I took it to my local Nissan dealership the next day. The technicians ran a diagnostics, they found I had two busted sinceres, which explains the headlights. However then they told me that I also had a blown gasket, and that's the only reason im writing this review. I find it horrifying that your employees would Release a car in such condition.I called the GM of the Oxford branch, which i had to call multiply times to get on the phone. He assured me that wasn't possible and that he drove it himself. Which i told i find that hard to believe. He then got angry with me told me "i'm not going back and forth with you on this" and that was the end of the call.Im not trying to be rude but this is hands down the worst customer experience I've every received. I hope that others dont have to go throw the ordeal that i had to.

  Amanda Josten
4 years ago
Had work done on my car last year after I hit a deer with damage to the front passenger side. Went to sell my car and they reported there was damage to both front driver and passenger side as well as REAR passenger side. Really hurt the trade in value of my car not to mention the unnecessary increase in insurance premium. Guess I should of double checked everything, honest people are hard to find these days. Go across the street to Southland.

  David Dickinson
6 years ago
I can be proud of my vehicle again. They took great care of me and my vehicle that had been damaged. The repair and paint looks flawless and they stand behind their work as well.

  Claire Whitaker
3 years ago
Friendly staff that gave me updates on my car just about everyday. After I picked my car up it looked better than before. The best repair shop in Oxford 100%

  Miranda Kiddy
2 years ago
Amazing work! Awesome staff... especially Tonya. She gave me daily reports on my cars process. Felt at home during the entire process

  Chris Chillin
3 years ago
They took care of my wife's 2011 expedition.. I didn't deal with them personally my wife did But being a paint and body man myself when I seen how they painted and blended the colors and the fit and finish was flawless and I'm a very picky guy ...I will have all my body and paint done by them .. my hats off to the paint and body guys you can tell they take a lot of pride in their work.Service: Painting

  Bruce Renfrow
3 years ago
Had no problem with them they did a good job in a timely manner and even washed and vacuumed my truck I will use them again if needed

  Joyce Smith
6 months ago
Nice friendly, knowledgeable people work here.

  phillip burnworth
6 years ago
Turns out my car isn t perfect. Ive had to take it back twice for the same problem and now my trunk is filling with rain water..

  Sheila Cook
2 years ago
Thank you for your prompt service on my Jeep today. Everything seems to be back to normal.

  LaShanta Thomas
5 years ago
Nice and friendly staff... Expertise in automobile insurance claims detail and repairs...

  R Wally
4 years ago
Had fender bender. Easy to deal with.

  Anthony Ellis
4 years ago
Trust the pro.... these ppl work magic body work and all

  Deante Smith
3 years ago
Very nice nd well center ppl

  John Ginger
a year ago
Great repair work.

  Tracy Ragsdale : cosmetologist
2 years ago
Awesome

  Mary Thaxton
5 years ago
Professional, courteous, experienced.

  Zachary Schopp
7 years ago
Does great work

  Bob Penland
a year ago
Great service