Off Road Innovations - Olive Branch, MS

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Myron Campbell
a year ago
This place do amazing work an I do mean amazing work Tray is very knowledgeable, an knows how to get you the ideal look but there is , one guy that makes the whole place look bad , all while I was there he never gave no advice but judged my opinion without knowing , who I was nor how much money I have spent !!!! If it wasn t for Tray I would ve been took my business else where. GREAT PLACE overall!!!!

  Cathy Austin
6 months ago
Would not recommend. Only guarantee their work for the first 500 miles, which tells me they don t have faith in their own staff. The staff is rude and should not be dealing with the public. All my Jeep peeps, if your looking to get lifted, find somewhere else!

  Mike Scales
5 months ago
Installed shocks upside down even after holding vehicle for two days in order to provide additional inspection. Returned after 500 miles to retorque bolts and wasn t caught then either. Rude and unprofessional staff.

  Kellen J. Christian
5 years ago
I can mostly definitely say that I was very hesitant to get my Truck lifted. But after visiting ORi and talking to the staff, they gave me a very good education behind the method. And might I add they did an AMAZING JOB on my truck. I will most definitely recommend them to friends and colleagues alike. Future business is in order for this shop only from me. Thanks guys. I m getting a lot of compliments on the work.

  Sean Lakey
2 years ago
Worked here as a tech until about a year ago. I ll start by saying the guys in the shop do great work, but the owner ruins the shop s credibility. He doesn t know what he s doing but uses the shop to live out his personal dreams. He assigns repairs without a proper inspection, and sends them home without a test drive, I can say from personal experience getting work done here is endangering to your vehicle and yourself. And if you re a person of color, just know he ll be calling you slurs behind closed doors and treating your vehicle with that same respect.

  Chamroeun Phou
2 years ago
Been patient with them but can't anymore and I am very disappointed. I got my truck lifted there, brought it in Tuesday early morning as scheduled and they said it would take a day maybe 2, but didn't get it back until Friday. After driving it about 20 miles, it started to pull right and make noises. I did a visual and shake test and found nothing hand loose, but a skid plate was missing. I took it back and they put the skid plate on with unmatched screws they found laying around. Was told to do 500 miles so the truck will settle and bring it back in for torque correction. I did just that but I hadn't driven it much so it took me a couple of months to get to 500 miles. Brought it in to get my alignment corrected and by this time the truck was making a lot of clanking sounds. They told me I had to pay for a realignment since it's past a month, which I was never told, but they found some bolts that were loose and had to be tightened and the noise went away. They went on to try and align it and then they told me that the screws on the tie rods are seized and that it's a factory issue and can't be aligned. I told them that they were the last to touch it since it was lifted and it was aligned by them. If it was seized it was because they did it. He told me that if I get the parts they'll do the replacement and alignment for $100 which the alignment itself is $150. So fine I'll buy new ones. A couple weeks later I got the part in and called to make an appointment. They told me it would be $300 to put the part on and do the alignment. I explained what has happened, they remember but they can't do it for $100... So that's the last straw, I'm sure it'll cost the same to go somewhere else, but I can't work with these people anymore.

  Mitchell Nichols
2 years ago
Took my truck here for a lift installation and will never return back to this place. Had to call to get updated on everything being done to my truck without ever receiving a call from them updating me of what was going on. Took a whole day for them to align it after installation and got it back (after being test-drove ), with a broken clock spring, no horn, no steering wheel controls, and no functioning airbags in front seats. Along with them unable to program any of my tire sensors till brought back for them to fix. It was also brought to my attention by the owner, that none of these issues were their fault somehow. Yet, technical support from Readylift told me it indeed was.

  Karen Chambers
2 years ago
Warning Warning Warning!Trouble , terrible customer service! Will give you one price and then when time to pick up truck, it doubled. Did work without approval then hung up phone when asked to explain. Kept truck for weeks. Still not right. Beware!

  Jim Tewa
5 months ago
Staff is very friendly and helpful and very knowledgeable.

  Aaron Smith
2 years ago
This place is a one stop shop for all your off road needs

  Cheryn Joshua
6 years ago
Good customer service from the first call to job being completed, had side steps and bed cover installed those guys did a great job and didn't try to over charge me they blessed me that day!

  latoya keys
3 years ago
The worse experience I have ever had I would never recommend anyone use this company I lived right down the street and try to use a company with good reviews but the customer service is terrible and they had my car all day and I payed for the service the day before never again

  Tina Haney
4 years ago
Best place in the tri state area for auto body repair and upgrades

  Shawn McFarland
2 years ago
Great place to go to for all your off road needs

  Jim Register
5 years ago
Everything for off road vehicles, lifting trucks,cool rims

  Joe Holmes
4 years ago
Great service and very caring staff

  Cassandra Sharp
a year ago
Customer service sucks

  Nick Smith
4 years ago
Great at what they do!!!

  Korvas Williams
3 years ago
Great job!!!