Mr. Transmission

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  edward donaldson
a month ago
I can't recommend this transmission shop enough. Cliff and Bob are amazing.They were upfront and honest from the beginning to the end. The warranty given is honored with no problems. They went above and beyond to see that my car was properly repaired. I left there knowing that there are decent, caring, and honest people in this world and two of them work at Mr Transmission! (I'm talking about Cliff and Bob of course )So, if you need transmission work, go to Mr Transmission!!!

  Kara Cooper
2 months ago
Great experience. Replacing a transmission is not cheap so I wanted to go somewhere with a warranty because I know parts fail sometimes and a good warranty worth is weight in gold, just like Bob, the manager. He was very knowledgeable and helpful throughout the whole experience and even got me financed!

  Temkie Gholar
6 months ago
Very dissatisfied, they re definitely not qualified to work on higher output transmissions which is something they don t disclose dropped my vehicle off for trans rebuild which was $4000 because it wouldn't pull.they supposedly rebuild my trans but the car still didn t operate properly so after a years time of their lies and excuses of why they couldn t fix the car I had to retrieve my vehicle the car is in worse shape now than before dropping it off to Mr Transmission along with the car wouldn t pull it has a shortage which is preventing it from cranking as it should and also Is over heating but wouldn t reimburse any of monies

  Lauren Pierce
a year ago
These guys went above & beyond to help us. Our transmission went completely out on us halfway on our vacation. We called multiple places close to us for help and no one would answer the phone on a Saturday. We searched the next biggest city & found Mr. Transmission- he was more than willing to assist us. No one near us would tow our vehicle that far- we called him back and he immediately sent out a tow truck to pick it up. Transmission was completely replaced- nothing but helpful & great service with these guys. We are thankful for all their help!Services: Transmission, Transmission repair

  cliff assaf
8 months ago
I have a really bad experience with this place. They took advantage of me being from a different state did not give me my all the transmission over, build me left parts, detached end real poor service, poor job, and overall three hour service overchargeService: Transmission repairService: Transmission repair

  Carl Sharitt
3 years ago
(Quick back ground I have been a mechanic for over 30 years and am very confident in my abilities and trouble shoot skills) I was traveling though the area when my truck started giving me issues. Jay/Bobby at Mr. Transmission were able to trouble shoot the issue with my transmission. They fixed it that day. When I returned home I had an additional issue arise and had my truck repaired at one of their sister/warranty shop in my area. They covered it completely under the warranty with no issues. As most people I have always questioned transmission shops and just how honest they were. I feel completely confident they treated me right and did not try to take advantage of me any way. I also feel that after I have worked with both shops in 2 different locations that they are honest and trustworthy. I will use the Mr. Transmission in my local area for my transmission work from here on out. Highly recommend them as a company.Services: Transmission, Electrical

  Sandy Mcintyre
3 years ago
They wanted to charge the customer extra money for service you didn't ask for. I contact them to change my transmission fluid in my newer model car and they refuse because they wanted to do a diagnostic first. There wasn't nothing wrong with my car. No leaks or anything. I just wanted to follow the service plan. I decided to take my car somewhere else. I didn't have a chance to rate their service. Be careful of extra charges not necessary.

  Mississippi Small Business Consultant
5 years ago
Top quality service!! When we checked around with local shops for prices to decide where I my car needed to go to be repaired, Mr Transmission was the only one that gave me a detailed breakdown of the costs it was going to cost me each step of the way, and then had payment options available to help me get my car repaired as quickly as possible. Mr. Bob is awesome to work with, and I have to say that he's truly an asset to Mr Transmission! His patience with my persistence as well as my many many questions I asked wanting to be certain I clearly understood everything throughout the entire process, his remarkable patience didn't go unnoticed whatsoever. Thank you Mr Bob and thank you Mr Transmission for having my car repaired so quickly and for such an affordable price!

  Northeast Appliance
4 years ago
Outstanding service!! My family and I were traveling through town and broke down. We chose this company based on reviews. To say they went above and beyond for us is an understatement! Their parking lot was completely packed with cars yet they took the time to look at our vehicle. They had us set up with a tow company too. Can't say enough about the amazing customer service! THANK YOU Mr. Transmission and outstanding staff!

  Paul Coe
5 years ago
I am glad that I decided to check with this company for my transmission repair needs. They were incredibly professional throughout my entire experience with them. Bob was helpful in getting my car to their shop, and was upfront and detailed about their pricing. Not only was the transmission work cheaper here, I also felt that they were much better equipped to handle the job. I would highly recommend this shop to anyone looking for these types of service.

  SheShe 504
2 years ago
Greetings, I am writing this review because I paid well over $2000.00, close to $3000.00, for repair work on our truck transmission and the transmission wasn t even repaired right. I had to travel multiple times between three states. We kept returning the truck saying it is still not running right. The mechanic working there NOT professional and he knew it had a leak, we told him. A leak that could ve been repaired for a few hundred dollars. This place is a Rip Off! The truck has been sitting up since we had received it back. SMH! I seen the reviews on Mr. Transmission corporate site, and just about ALL OF THEM ARE REPORTING BAD SERVICE repairs AND A Rip off. I did not want to give them any stars!! Anyway. It doesn t matter what you repaired. The amount of money we paid for the CASE REPAIR as you say, that truck should be running, PERIOD. We told you it had a LEAK.Services: Transmission, Transmission repair

  Joshua Truex
6 years ago
We had a car that had to have a transmission rebuilt. The work was done quickly and the owner is very friendly and knowledgeable! He has been in this career for a long time and you can tell. The day after pick up, one of the hoses failed and we were stuck on the side of the road in Jackson. Not only did Jay call us a tow truck, he proceeded to drive to our location and take us to the shop while the car was towed to it. The issue was fixed quickly and we were back on the road. Great business with great business ethics.

  Magnolia Horticulture
5 years ago
I was not impressed by this shop to say the least. I took my truck to Mr. Transmission for MAINTENANCE on the transmission if needed. I only did this because I tow a large trailer every day and wanted to ensure the transmissions longevity. After taking 3 days to get back to me, they told me that the transmission needed to come out and they needed to install a new one for $3,500. Keep in mind; the truck shifted flawlessly and I was asking for maintenance. Shortly after, I took my truck (that only has 113,000 miles on it) to another shop. This highly trustworthy shop told me that my truck was in fantastic shape and the drivetrain easily has another 100,000 miles of life in it. The truck is driving and towing like a tank!

  Vincent Davis II
6 years ago
My wheels seized up half way to Atlanta and the friendly/knowledgeable staff here was a bright spot in the whole experience. They made sure I understood the issues with my car before they started any work and got me back on the road faster than I ever would have expected. 10/10 would break down near here again!

  Angela Smith
3 years ago
My name is Angela Carter. I just want to express my appreciation to Bob.He has really took the time to make sure that my car repair was right before releasing it to me . And this was done after a minor problem occured. But I am proud to say that I will recommend others to be serviced by Mr. Transmission because they really stand behind their service. Thank you so much.Service: Auto engine diagnostic

  Mike Follum
7 years ago
I did not have any work done by Mr. Transmission, but I was very pleased with their customer service and their professionalism. I called them about having the transmission fluid changed in my van, to which they said that it was unnecessary and then described in detail how they came to that conclusion. They could have taken my money and changed the fluid, and I wouldn't have known any better. I got the feeling these guys are honest and competent, and will get my business in the future if I have any transmission issues.

  James Davis
a year ago
I have not yet had any work done stated that they have a 3 weeks backlog nice and courteous free estimates

  Little Banks
5 years ago
Mr. Bob is an Angel, he kept me posted and was very patient with me. He did exactly what he said he would do. The other gentleman that answers the phone there is really nice as well!! You guys ROCK!! They got my car fixed in a timely manner! Thank you Mr. Transmission

  Wasp Red
5 years ago
Great service! I thought my car was dying! Mr. Rogers took care of my car for the couple days he had it. This is the first time I've ever taken my car to a shop and was given my keys back saying there was no problem with no charge! As Mr. Rogers instructed, I will be back if I have a problem.

  Coni Thompson
3 years ago
Well, they did have arrangements to tow my vehicle in, and even had a bank to finance my repair 100%. But, i was told would be 3 days to get to van to diagnose a d that no, it wouldnt take 2 weeks to repair. Once its on lift to diagnose, they can get new one in same day. So I thought id have my van back in 4 or 5 days. But each time i called after 3rd day, i was told not yet, you dont have to call us...we can call you when its done. Well, i went 2 weeks without my van before i got it back. Not to mention that i was surprised to fing they dont get rebuilt one to put in, they just rebuild the one you have. Not sure which is better, but they say the delay was in getting the parts to rebuild mine. It runs, but just doesnt have the same quick response and power it had when bouhht the van before the transmission and torque converter went out.

  Brian B.B. B
4 years ago
Mr Bob is absolutely fantastic! From the first call he has been nothing but helpful. I work offshore and to ease the stress he sent a tow truck to get my truck and fix it while I was at work! I will forever be a customer because of him! You rock Mr. Bob!!!

  Michael Kemp
5 years ago
Absolutely 100% satisfied with my experience with Mr. Transmission. I noticed my transmission felt like it was slipping. I called Mr. Pond, shared with him what was going on, and he took it from there. They diagnosed the issue, fixed the problem and had me on the road again in just a couple days. Not only are Mr. Pond and his team extremely knowledgeable, they treated me with respect and kindness. If you are having transmission issues, do yourself a favor and call Mr. Transmission!!!

  David Flint
6 years ago
Recently I had to have my Transmission replaced in one of my vehicles. Mr pond and his team at Mr Transmission made what could have been a stressful situation very easy and uncomplicated. They handled the entire process from arranging for towing of my vehicle to explaining how and what they would need to do to have my vehicle back on the road in the shortest time possible. Mr Pond and the professional team at Mr Transmission provided me with an exceptional encounter and I have since referred them to many of my friends and neighbors. GREAT JOB.!!!!

  Tori H.
7 years ago
Rude and Nasty, but not at first. The guy told me it was free of charge for towing, even after I told him I had AAA. He insisted I let them tow my vehicle. They were so nice and respectful until I told them I wasnt going to get the $5000 repairs done to my vehicle. They charged me $75 for a tow that I didn't need, and when I told him he told me it was free his Nice went to NASTY Reallllyyy Quick. I felt bullied, played, and disrespected.

  LaCheryl Richards
3 years ago
I would recommend these people to anyone. They really do a good job and yes they do stand behind their work. I know I worried Jay by calling him but he always talk nice to me every time. Thank You All Mr. Transmission Service: TransmissionService: Transmission

  Will-n-Holly Sanderson
4 years ago
Passing through Jackson Mississippi on my way to Tulsa Oklahoma my transmission went out. These guys had me on my way in one day. Completely unbelievable and the price was way under everybody nation wide. My only complaint is they aren't in Tulsa. Again thank you guys so much.

  Troy Gentry
7 years ago
If I could give them more than 5 stars I would. I went there assuming I was gonna have to get a new transmission. However, Mr. Jay and his crew were able diagnos our problem and fix our transmission. They did so in a very timely manner. I am so glad went to see them. I will recommend them to anyone I hear is having transmission problems.

  Dee Cole
5 years ago
I was not pleased with the service I got I guess they pick a day to be truthful to their customers. I was told they would come tow my truck and they did for $103 that was on a Saturday and I didn t hear from them untl 3 days when I called them. I was told they didn t know what was wrong, but they could sell me one for $1,200 along with label.What kind of transmission business tell you they don t know what s wrong, they all have a diagnostic machine.That was a RED flag there, they could ve told me anything except IDK even me being a woman knows better than that. I drove my truck away from that pl, took it to another transmission pl and they put it on the diagnostic machine and the only thing was wrong is that the knob had been witched into overdrive.Thanks Mr Transmission for nothing don t ever tell a customer you don t know what s wrong why are you in Business?

  Dave Veldhorst
9 years ago
From out of town with a daughter at a local college. Thought we had transmission issues. They did a full check and said nothing found. Appreciate the honesty and the ability to troubleshoot and not take advantage. I can understand why this shop has the reputation it does. Why go anywhere else?

  Cait
4 years ago
They were very rude. They said that I would get a free tow and assessment, but when I chose to not fix my vehicle since the price was higher than my car s value, they charged a crazy price for having towed my car less than 2 miles!