Herrin Gear INFINITI

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Yolanda Clay-Moore
a week ago
The process was smooth. They worked with me to ensure I had the car I desired down to the interior. Did I mention the timely Mocha Lattes?? Everyone was professional and personable and they patiently explained all of the details of the transaction and all of the functions of my vehicle. I appreciate each person I touched during the process including Tim, Antonio and Lathario.

  Ebony Bolton
5 months ago
James Archie, he made the car shopping experience easy! He immediately look for cars that would get my attention! He is very professional, and he will find you a gem! Shop shop , and go see him! Also thanks to Eddie Kelly! They are a unit. Both great!

  Dr. Kathy Johnson- Lenard
2 weeks ago
My experience with Herrin-Gear INFINITI service department (Randy) met and exceeded my expectations. They also washed it and had ot looking "showroom ready". I absolutely love the staff, they have become like family now. Visit them if you are in the market for a new vehicle, to feel the wonderful atmosphere that I feel each time I visit. Many thanks to Herrin-Gear for making my 2 hour drive to Jackson, MS well worth the trip. Proper servicing of my QX-80 is of the utmost importance to me, which is why this is THE dealership for me.

  Ervin Rineheart
2 months ago
I purchased a new Infiniti G37 in 2011, I ve had very good service out of it and traded it for a new QX60 Autograph and I m very pleased with the service and sales team, they re all top notch people to work with. Very understanding,helpful and always very courteous ..

  Kenya Bracey
3 months ago
Jerry Jones and service manager Mr.James everyone to be honest Mr. Randy greet you with a smile and show great customer service and that's what I love most. Mr. Jerry always explains everything about my vehicle to me and if I have more questions he get the tech that's working on my vehicle to speak to me. Peter is wonderful also the whole service team department gets 10 stars.

  Lisa Fletcher
a month ago
I think Terrance was fine. I was given an amount for the payoff to buy out my lease. I check was sent to the dealership. I had an appointment at 9:30. I had to wait an hour for them to find the check for the payoff, even though I had talked to the general sales manager to let them know it was coming. When I finished the paperwork, I was then told that the amount I was told to make the check out for was over what I actually owed. I was then given a letter saying that I overpaid and the amount that would go back to my loan company or me. That was 2 weeks ago. I have tried several times to email and call the general manager with no return email or call.

  Belinda Smith
2 weeks ago
Lathario was my sales person when I decided to get a new vehicle at Herrin Gear. I thought I knew what I wanted coming over to the dealership but with his assistance I ended up purchasing a much nicer and accommodating vehicle. He was helpful and pleasant in his tone while selecting vehicles for me to test drive. I m please with his serve and is loving my new QX60. Go see him you won t be disappointed.

  Larry Goodwin
a month ago
Mr. Barnes and Mr. Williams, are an excellent team. Both were professional, knowledgeable and ensured all the details were covered. Great job from the entire Herrin-Gear staff.Thank you

  Sharon Hunter
2 weeks ago
Horrible!! Never again!! Go somewhere else!! They will tell you it's free but will charge you. Told me it will take 3hrs to diagnose the problem but kept my car over night. Charge me $234.26 just to tell me the something I told them. I will never take my car to this place go somewhere else if you can, please!! They hustling off people!!

  Paige
3 months ago
I had a horrible shopping experience and the term used car salesman comes to mind and not in a good way. These people just want your money. They don t care if you re happy about your experience. My new car is already experiencing service problems and the service people are just as bad.

  Shon Right
a month ago
If you're looking to buy a nice vehicle. I highly recommend you to go by and see Mr. Robert at Herrin Gear Infiniti. He's very patient, helpful, funny, honest, trustworthy, knowledgeable, and overall A GREAT GUY. It only took one phone call. ONE CALL THATS ALL I told him my price range. He and Mr. Eddie made it happen. I Thank you both for my 2021 BLACK INFINITI QX50 LUXE!! Again, Thanks Mr. Robert and Mr. Eddie

  Mary Lyles
a week ago
Tyrann was very professional and polite and very informative. I was very pleased with my service from Herrin Gear. Thanks againMary

  gary Williams
3 months ago
Herrin Gear Infiniti always take care of my vehicle needs. Tricia is a great service advisor and has become a friend. She really makes you feel at home. I will only take my vehicle here.

  Laura Coleman
4 months ago
Levelle was so sweet and fun to work with! Very patient even as I looked at what felt like every car on the lot!! Everyone was so helpful and I LOVE my new car!

  Carl Thornton
5 months ago
They lost my key to my car back in August and told me they would cut me a new one. It's now November and they still haven't cut me a key and they still have my car. They give me the runaround every time I call about it. I very much so would like to talk to General Manager about this to see if we can get it straightened out.

  Julie Mattingly
2 months ago
It's been a long time since I've bought a car from a dealership. I can't say enough good things about Michael at Herrin-Gear Infiniti. The process was so smooth and took less time than I had anticipated. I would definitely recommend Michael with Herrin-Gear Infiniti.

  Rach L
8 months ago
Didn't have any issues with the place and absolutely loved the guy who helped us. Randy Ivy, and everybody I talked to there were extremely sweet and caring.

  Marilyn Terrell
2 months ago
Had a great experience with all involved in this purchase. They went the extra mile to ensure the purchase was made.Only had to buy a battery for my remote.

  cyndy berg
a month ago
I would strongly recommend Herrin-Gear INFINITI for all your service needs. Comfortable waiting area, friendly staff, and timely updates regarding your vehicle.

  Bobby Saxton
5 months ago
Great to deal deal with on the car lot. There are a lot of hidden and unnecessary fees they don t tell you about. After the purchase their phones quit working for some reason. Glad I m not waiting on my salesman to call me back. Had an issue with the title and still haven t heard from him.

  Robert Steen
2 days ago
They did a very good job-I would recommend them to all of my friends.

  Abisola A. Olaleye
a week ago
Patrick is my service advisor and he is one of the best you will work with there.

  Steve Dezell
3 weeks ago
I enjoyed the atmosphere and the environment and my sales lady made sure that I had everything I needed and to rest assured that she was going to help me to get a ride and she did that and I thank her and the rest of the Herrin Gear family

  roy dixon
4 months ago
The best car purchasing experience I have ever had. Staff was professional and knowledgeable and worked hard to make sure I got what I wanted and needed.

  Darnell Williams
2 months ago
Herrin Gear Infiniti customer service is great. The car buying process was so quick and easy. If you have everything right THANK YOU HERRIN GEAR

  Chris M
4 months ago
Mr. James Ayers and staff are doing tremendous work here at Herrin Gear Infiniti. Very welcoming and caring about the individual and their vehicle.

  DEMETRA BROWN
2 weeks ago
Tricia Glaze does everything in her power to satisfy me as an Infiniti customer. I wish I could give her 10 stars

  WILLIAM BARRON
3 months ago
Tim Gray was the consummate professional. Knowledgeable of his product, anxious to please, but not overly pushy. Perfect combination in my book.

  Organic Goddess
4 weeks ago
Lathario was an amazing salesman, I must admit he exceeded my expectations and I m proud he did!

  Donna Muzzi
8 months ago
The service I received was excellent. I was given a loaner car for several days. Everyone was friendly and exceeded my expectations. The service manager Peter kept in touch with me and answered my calls promptly. And Tricia Montgomery my advisor was awesome !!