Goodyear Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tonya Polk
a month ago
GoodYear on Old Canton Mart in Jackson, Ms.... Phillip was very knowledgeable and helpful. The guys were great and did an awesome job! I would definitely recommend. It's little to no wait time, which is a plus and on top of that a friendly environment.Go GoodYear!

  beatrice brown
4 days ago
I sent my husbsnd and son to get me a oil change and a ligament they didn t do nothing my ligament had a warranty so they didn t even complete that and they charge me for a oil change that they didn t even do that not only that my service engine light was not on till I took my car to them none of them was working they was sitting down talking this was the one on old canton mart

  Marquentus Shepherd
5 months ago
I JUST RECENTLY BOUGHT 4 BRAND NEW TIRES FOR A MERCEDES BENZ WHICH COST ME $584 AND NOT EVEN 2 WEEKS LATER THE TIRE BLEW OUT AND WHEN I FIRST BOUGHT THE TIRES THE GUY AT THE DESK TOLD ME I HAD A WARRANTY AND WHEN I GOT THERE I HAD TO BUY ANOTHER TIRE AND PAY FOR EVERYTHING ALL OVER AGAIN !! WILL NOT EVER GET MY SERVICE AGAIN !!!

  Blake Riley
10 months ago
Would highly recommend. Me and my family drove 9 hours to Jackson for a wedding when the ac compressor failed with 5 hours left of the trip. Woke up Saturday morning and drove to several shops who claimed they couldn't perform the service repair until Monday. I gave these guys a call and they got me in and out in a few hours. Now my A/C is blowing snow flurries!!!!! Great staff. Salute

  Bobby Johnson
a year ago
This is a good place. Philip answered phone and offered tow services which i didn't use but got charged for it. Manager out of town when job was completed so i expect this to be corrected when he returns. Got my car in the shop and ladies who answered phone were very professional. I would use them again for sure.!

  Angela Lee
7 months ago
The young man was very nice but they couldn't help me they didn't have my tire and was out of patches.

  Krystle Davis
3 years ago
Phillip and John are the epitome of awesome service. I ve came two days in a row to get what they suggested I needed and my car is now smooth sailing. They are fast and to the point. I will always be a customer. I hope they are granted a pay raise or bonus. Thanks!!!

  Daniel Lester
4 years ago
I had a good bit of work done to one of my vehicles done about a month ago. Due to circumstance I was not able to have everything done at once due to cost. The staff at Goodyear took the time to advise me what to do first in order of importance. in the end everything worked out for the best and all work has been completed. They did a great job and answered all my questions. Including calling me back when they said they would. I will be returning to this location to have another vehicle i own worked on.

  Dionns Mitchell
2 years ago
First let me say, I have been a loyal customer with Goodyear for the past 10 years or longer. I have seen management change several times during time. The new store Phillip is excellent but John, the service manager has the worst customer service I have ever experienced. My first encounter with John was on June 26th. I had scheduled a 9:00 a.m. appointment oil change . I arrived at 8:40 only to be told by John that my oil change would not be until 12:30 or 1:00. John told me that the walk-in customers where taken care of first. The appointment scheduling was only to get my information. I returned on the June 28th for the same service with no problems. Helped by someone else not John. Second encounter with John was today, July 16th. I was the only customer in the center to have my air conditioner checked. John told me it be 2:00 before the mechanic could look at it. I usually do not give review but bad customer service I do review.

  Laura F.
2 years ago
The people here are kind but I'm concerned that their kindness is just a cover up for not doing a thorough job on your vehicle.2 of the people waiting with me were back because of issues with their vehicles from their original visits.I was there for an oil change. I asked for full inspection of my vehicle and alignment service (as I'd puchased the 3-year alignment package the last time I was there).Though all of these things were listed on my receipt, I'm pretty sure they only changed my oil. Don't even think they looked at my fluid levels.I asked was everything good when they were returning my key and they said yes. I trusted them. But to get in my vehicle and see that my tire pressure was still low was really all I needed to know... I'm so disappointed. Not to mention they had their oily shoes all over my floor mats(apparently didn't put a cover down). It's very inconvenient to have to go back when you don't have alot of free time to sit at the shop + the job just could have been done properly in the first place.Safe to say that my alignment package will be wasted and I will not be returning to this place of business simply because they cannot be trusted. And that's sad. Idk if it's because they think women don't know about cars so they take advantage of that or what. But car maintenance is nothing to half-step on. Save yourself the disappointment and go somewhere else, too.

  Dasha Peipon
5 years ago
We like this place. The prices are good and the service is fast and high quality. My father had a problem with his tire. The mechanic looked at it and just quickly fixed the issue without even charging anything. My dad tipped him of course, but was pleasantly surprised by this act of kindness.

  Modern Philosophy
4 years ago
You miss out on good potential regulars when you do them bad their first visit. I called in and asked if I could get a quote via phone for some drum work done on my car, the guy said that he can't but if I can come over there and let them look at it then he can give me a quote printout so that the party responsible for the damage and repairs would pay it; how about when I got there he did a whole 360 on me and said that good year doesn't accept payments like that and I'd have to pay him the money out my packet and have the other party reimburse me for it. I'm very offended because that's not was I was told initially, and I drove all the way there on a risky vehicle.

  michelle lowe
2 years ago
The manager, Philip, is very professional, honest, and friendly. He identified future maintenance items for the vehicle, but he did not pressure me to get it done right then. I will be giving Goodyear my business in the future. I highly recommend Goodyear for oil changes, new tires, and vehicle maintenance.

  Ric Hunt
2 years ago
Was in a bind traveling through Jackson MS when we got a flat tire. The staff was very helpful and even went and got the correct tires for my vehicle. In and out in about two hours. Very appreciative and thankful for their service.

  Carina L
6 years ago
I moved here after living in Ocean Springs and going to the Goodyear in that area. The guys on the coast were extremely nice and knowledgeable. I can not say the same for this Goodyear. You will have to wait at least two hours for ANY service (that includes a simple oil change) and you will have that wait even if you make an appointment. They've also called me before to tell me they can not honor an appointment that was made online weeks prior. Also, They sometimes do not honor the coupons available on the Goodyear website. I recommend going to Valvoline in front of Kroger.

  Jon C
4 years ago
Made an appointment over a month and a half out so I could get four new tires on my truck. Arrived on time and they couldn't find my order. I provided the confirmation number and email confirmations that Goodyear sent me. Instead of fixing the problem [ie. Order the tires. Get the tires. Tell me when to come back. Provide a little customer service] they told me I have to call corporate and get them another confirmation number. I would suggest taking your business elsewhere, I know I did.

  Andrew Forbes
8 years ago
I've been going here for years and have always had good service at reasonable prices. Initially I went to them because I had a flat and they were the closest tire shop. After they fixed the puncture I was told not to worry about payment. Since I was having work done on the roof of my house at the time I wound up going back two more times in the next month having picked up nails in my tires. Each time I was told the repair was free! So, next time I needed to buy tires I went here to get them. I've been going back ever since.4 stars out of 5 because they can be a bit slow, and a recent wheel balancing simply didn't balance the wheel.

  Christopher Young
6 years ago
Took my car here for standard oil change on a weekend. The following Tuesday afternoon, my car won't start. I call AAA, they look at the battery, which is covered in battery acid. My battery had been leaking long before I took my car to Goodyear, apparently, and the acid had eaten through the metal battery terminal to the point that the battery couldn't even be replaced without the metal terminal crumbling to pieces. Somehow, this wasn't noticed when they poured the oil into my engine right next to the acid-covered battery the previous weekend; or they noticed it but didn't bother to say anything. I don't know which is worse. It makes me wonder if they even changed the oil.On a positive note, they completed my oil change and tire rotation quickly.

  Chuck Baggett ChuckBaggettWeb (ChuckBaggett web)
9 years ago
Years ago I took the car in for something. On turning the car on, the Service Engine Soon light came on. It had never come on from when I bought it years before till they worked on it. They gave a massive list of supposedly essential repairs. It came on while still in the parking lot leaving. It's been on off and on since, over ten years. Coincidence? I don't think so.Today I took my car in with a complaint of "Brake Warning Light" on. Paid $400 for rear rotors and pads. Drive away, brake warning light is still on. At this point they report that the warning light is on due to the ABS sensor needing replacement which would cost $1,600 to $1,900. Now I have a car with a warning light on all the time, meaning I get no safety info re low brake fluid, condition of pads. I was not given the information need to make a good decision prior to committing to the repair. I don't feel I have a safe car to drive. I am very unhappy with this result.The counter worker told me the ABS (Anti-Lock) light wasn't on when it was on and the mechanic said it was on and it was on at the time he said it wasn't.

  Laura Parker
a year ago
Out of towners dealing with a tire blow out. They were open late enough and willing to help. Super nice and helpful.

  michael BigMike shuttlesworth
10 years ago
Friendly staff, but service was not that good. I waited 10mins in lobby before anyone even waited on me. It took one hour to change my oil even though I had an appointment during their slow period. They were also suppose to rotate my tires, but told me they did not have a socket to fit my lugs, which turn out to be a normal 3/4 socket.Probably not going back.

  Kimberly Davis
a year ago
Phillip has great customer service, although the store may be understaffed, he was still able to multi task and get the job done! Hats off to him and the crew in the garage

  Anita Bales
8 years ago
Left work & noticed a repetitive sound- pulled over to service station that was shutting down their service dept. & begged gentleman to look at my tires- had a packing strip & metal tag in my tire- told me I would have to go get a new tire & not to drive very far- turned around & the closest tire place was Goodyear that closed at 6-pulled in at 3 minutes till & I'm sure they could see the panic on my face, they were closing down but Anthony & Audrey checked their stock, had my tire on site &!said they would take care of me & they did just that. They could have easily said 'we are closed, you will have to come back in the morning' but they didn't and I am so appreciative. The true CHRISTmas spirit lives in Audrey & Anthony. Thank you.

  Andrew Edwards
2 years ago
Had an appointment at 2:00 after buying tires online. It is now 3:43, and my car is still not in a bay. Same cars are in the same bays as when I arrived. Seeking another tire expert will be considered in my future. Slow and unattententive.

  Reshanna Coleman
3 years ago
My experience at Goodyear was great. Customer service was pleasant and professional. I got oil changed and was in there 1 hour. Will be back again!

  Cristian Sebastian Fernandez
4 years ago
Excellent service. I took my car with a nail on my tire, huge nail, it was 5:30 with no appointment, an urgency, and he did not let me walk out with that flat tire, he fixed my tire and charged me 0$, thanks Phillip you are awesome !

  Stacy
a year ago
Had an appointment previously scheduled. Arrived at service center and was told they couldn t work on my vehicle until the next day. Total incompetence and a complete lack of customer service.

  Vanessa Blount
4 years ago
I took my truck in to get a oil change before I could pull off the parking the lot my truck was making this knocking noise took it back they said let me check it out then they gave me a list of things that was wrong with my truck now. My truck was running fine and now it is not running now and they did not try to get back running againWill never go back again.

  Nadia Smith
3 years ago
I didnt get any work done. But the employee (jake) was very knowledgeable and made sure that if i went any where else not to allow them to over price me

  Mike Patel
3 years ago
Phillip the store manager is amazing. Had my car done within a hour and had the light indicators removed! Thanks Phillip.