Craigen's Garage LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ashley Throgmorton
5 months ago
They have had my vehicle for a solid month now and it still is not fixed. They gave it back to me after having it for 15 days, and it immediately overheated again as soon as I drove it. They towed it back to their shop, and have had it ever since. Today is day 27. It was supposed to be done yesterday, and they keep coming up with excuses why it isn't done. Today they said they are charging it back up and can't give it to me because they need to test drive it. Something is majorly off, and they won't admit that they have done something to my vehicle. I have gone a month without transportation now and have no idea when I'll be getting my car back. Worst experience EVER with an automotive shop and I will never, ever use them again.

  Tracy Kirkley, Real Estate Professional
5 months ago
I needed to have my vehicle towed to the dealership. Jonathan with Craigen's was the driver. He was friendly, professional, and definitely knew what he was doing. He was also very careful as he hauled my vehicle to the dealership (slow over bumps, and avoided pot holes and dips . . . Which is hard to do in Memphis! ). Thanks Jonathan and Craigen's!11/17/23 - we also picked up a U Haul trailer from them today. They were very friendly and the pick up was a breeze.

  Hannah Tharnish
7 months ago
I would not take any car to these people Greg will lie to ya when they break or mess up something they don't say nothing the mechanics that worked on my truck suck .I don't mind paying when the work is done ..I will never never go there and anybody I know/ my church already knows we have prayed about this and the way Greg talked to people. I have filed a complaint against them in court that should be coming up....

  Tiffany Rayborn
9 months ago
This was the orchestration and work of my Heavenly Father!Initially, Craigen's was only supposed to move my vehicle from shop #1 to shop #2 because the 1st AAA driver took it to the wrong place. I called shop #2 to let them know my vehicle was on the way due to a AAA error. I was THEN told they didn't do the work I needed. At that time, Savanah from Craigen's called to confirm the move. I was in a full face of tears because i was thoroughly confused. I explained what just happened and asked if she know of anyone who could fix my truck. She had such a peaceful demeanor and that was very calming. She placed me on hold and Joshua picked up the phone and gently asked me to explain the issue. I did and he was confident that they could take care of me. The entire experience was so overwhelming for me but the staff at Craigen's gave me so much peace. Johnathan was the tow truck driver who called me to let me know that he had picked up my truck and then called me back to let me know that it had been safely delivered to their shop. That was great news!! I talked back to Joshua after a confirmed diagnosis and we got the ball rolling. He was so patient with me and that was very important. They got my motor replaced, it cost me an arm and a leg (not their fault...lol) and provided A1 AWESOME CUSTOMER SERVICE. Thank you Joshua, Savanah and Johnathan!!!

  Carla Crawford
a year ago
Highly recommend these hard-working, honest professionals! We've had both of our vehicles towed by them in a timely manner during the past year. One of which, they had to replace the fuel pump on Ford Ranger. The skilled mechanic did a great job in a reasonable amount of time for a fair price. If I could give them "6" stars instead of "5", I would gladly do so as they deserve it! We will be doing business with them again.Services: General repairs & maintenance, Auto engine diagnostic, Car towing

  Linda Brooks
a year ago
They did an outstandingjob. I was suppose to have coverage through Carshield is a total rip off.They would not pay for remove of the intake manifold gasket.Craigen Garage did contact them and it was no not covered. The entire staff is professional and they really work hard to keep their customers happy.It's also nice to support local own businesses in our communityService: General repairs & maintenance

  S T
7 months ago
They came out so quickly and took care of my flat tire. Very friendly and great service.Service: TiresService: Tires

  Stephen Rowe
10 months ago
Waited 2 hours for them to show up to tow my car and never got a call back or anything. I waited 2 hours when I could have been sleeping since I work night shifts.Update: After a year I gave Craigen another chance when I used them through AAA service and the service I received this time was amazing.Service: Car towing

  The Florida Punisher
a year ago
Always friendly and fair prices. Fixed my cars ac for a fair price and were willing to let me get GM OEM parts to use because I was able to get them cheaper from Amazon than they could get aftermarket parts from their distributor.

  Backshots Bowfishin
9 months ago
Fast service super nice staff I'll take my stuff back there for sure. Josh at the desk had me takein care of before I ever even got out of my car.

  J Smith
a year ago
We have been using Craigens Garage for several years, on all three of our vehicles. Honest, reliable, prompt, professional, knowledgeable, hardworking. Glad to support this family business!Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Tire rotations, Wheel alignment, Auto battery maintenance, Air conditioning, Vehicle safety inspection, Wiper blade installation, Auto maintenance, Auto brake replacement, Battery, Oil changeServices: Air & cabin filter replacement, Tires, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Tire rotations, Wheel alignment, Auto battery maintenance, Air conditioning, Vehicle safety inspection, Wiper blade installation, Auto maintenance, Auto brake replacement, Battery, Oil change

  Amelia Lovorn
2 years ago
Wonderful experience- Called AAA for a tow for my car. I have a very steep driveway and the car was parked at an awkward angle. At any rate, the driver showed up and realized it would be difficult to get my car loaded up. Asked what was wrong with it and then proceeded to get the car going himself. Then he followed me to the repair shop to make certain I arrived there ok so they could double check to make certain I was good. What a nice guy!Service: Car towing

  Michael Latino
4 years ago
Basically broke down very close to this shop. I was traveling. I appreciate them getting me back on the road.. but fuel pump they replaced was not put back into its proper location.. started leaking miles away. I had to get under the vehicle and rig it till I was able to get to a parts store.. I asked them to drop the truck off near a parts store if they couldn t fit me in.. I should have done that looking back. Anyways I call and sent picture to and email and I have gotten no reply. But the sweep under the rug is what I expected. So happy they fit me in but unhappy that the part they replace was unprofessional.. it was rubbing my brake line on top of it all.. smh

  Tony Roach
9 years ago
I give them 3 stars because the actual mechanic work was very well done. But I did not like being told my bill was one price on the phone when I was told the job was complete and then the next day when I arrived to pick up my vehicle the bill was a little over $200 dollars more.Also please be aware that this sho charges $78.99 a hour labor fee and has a fairly high mark up on parts and materials on a job from what my bill shows. I feel I was very over charged for my repair job.

  Molly Littermen
9 years ago
I have been going to Craigen's Garage for about three years and they have always done an excellent job for me. I have brought a few of my cars there as well as an F150 truck and each car they have handled very well. I have had them do everything from oil changes to brake repairs. I love bringing my vehicles there because the staff are terrific, everyone is very friendly and personable, plus they know what they are doing. I love Craigne's.

  Sam
2 years ago
They have had my newphews vehicle now for weeks "repairing" the engine. When he calls for an update and asks when it will be ready ( time is of the essence) they give him the run around and will not tell him when his car will be finished. Again weeks now!! GET IF FINISHED ALREADY!! Just because he's young doesn't mean you can be unprofessional with him! My God at least let him know when it's expected to be ready. We NEED him to have his vehicle like yesterday!

  Eric Messenger
3 years ago
This was by far the worst experience I ve ever had dealing with a mechanic shop. My SUV was riding a little bumpy but no warning lights on so I went to two mechanic shops and had a diagnostic test run. Both advised I needed new struts. Both shops were backed up and I really needed my vehicle fixed. So I went to Craigens (which I said I would never do again because of the previous experience I had with them) but I was pressed for time. They agreed they could put my struts on. Well they called me the next day saying my vehicle was ready. Well when I got it my suspension light was on. I m thinking they just forgot to reset it so I reset it but every time I started it up it came back on. I informed them of it immediately and they agreed for me to bring it back so they could look at it which was right at the time this COVID-19 had started so we agreed to wait until things got back to normal. So I reached out to them a few days ago and they told me they would look at it but it would be a $85.00 diagnostic fee. I questioned that because it was their own work they were checking behind. I was really frustrated and ready to get this over so I told them to go ahead. Then they told me the struts were on correct and that it was something electrical dealing with the struts and they would have to charge another diagnostic fee to find out the problem ( but keep in mind the light was never on before they worked on it). But after running my bill up some more their final answer was oh one of the brand new struts is bad . So now it s another fee to take the brand new strut off and replace it with another new strut. And after all of that the suspension light is still on. Now their answer is oh well it s because the parts are not compatible . So to make a long story short they have stacked all these fees on me and my vehicle still isn t fixed. Not good business practices and I will not be doing business here again.

  Felonious Walker
6 years ago
I bought a used Dodge 4x4 with a bad engine due to being run with little to no oil pressure--shame on me! After trying several repair shops...who all recommended Craigen's...I headed on over. I was greeted by great folks and the reassurance that my truck may live! It's been almost a year since the NAPA crate engine was professionally installed and it "Purrs like a mountain lion!" They're dependable, and back up their work! Recently had them install new shocks....super price, quality work ... I couldn't be more pleased! Thanks again Don and crew!

  Samantha Ingram
5 years ago
Horrible! Car got towed and when it was time to pick my car back up it was damaged on the back side by the right tire. So I told the owner which he quickly denies it with saying it was already damage and that I was out for there money. To make a long story short, it was just a pop out screw that had popped out instead of him sending one of his mechanics to come check it out he got in defense mode and tried to argue with me.... Sad unprofessional owner or manager! I had to give one star in order to review they deserve no stars!!!!!!

  Devin Barnes
7 years ago
The lesson, dear reader, for people looking for a quick review is that this place has bad customer service that WILL NOT call you back and they will LIE about when they'll be done or even START you're vehicle. Expect to hear what you want to hear because that's what they will tell you. Do not go here if you think it's the cheapest, it's probably not. On to why,It starts with 4 calls in succession. It took me just that long to get a quote. Most of the time they said they would call me back. They never did. They just "forgot to call me back" every time. They also like to put you on hold. You have to hang up and call again to get their attention it seems. Lucky for them they were the most convenient place so, from the get go, I gave them more chances than they really deserved. Unfortunately it turned out to be more than that.I had finally got a quote from them (it was 100$ more than the lowest quote I found) and I had asked them if they could get it done before Monday because I needed my car for work and they said it would be done Saturday. I went back that evening after the morning I dropped it off and they hadn't either even started on it, but they reassured me it would be done by or on Monday. It wasn't even started on Saturday. I called Monday to ask what the end cost was but STILL they had not started on it. They told me it would be DONE and they had not even started it, nor had they thought maybe I would want to know that. They were gonna close in an hour as well. It was just enough time to go pick up my truck to take it somewhere else. They do not actually care about their customers, they just put on a nice face for them.I mostly gave them a chance to begin with because they had good reviews. It's apparent that people have been incredibly kind to them. They did not seem to care about when I needed it fixed. They just told me what I wanted to hear the whole time. I did not care that the price was not competitive. I did not even get the chance to see if they were good at just fixing it. I could not justify the wait any more. The customer service was bad and they did not seem to care about my needs as a customer. If they had been honest about time constraints I would have been fine. I know getting around to a clutch takes time, but they did not even respect me enough to be honest about the time frame, and I would have been fine if they were, but they would rather pull my chain and just make me deal with it. The owner did not care care and the service is painfully slow. If you care WHEN your car is fixed do not go here. They will tell you what you want to hear that is it.Maybe they do good work. I wish I knew. I didn't have time to find out. I now have to find a more honest shop to fix my car because I will not put up with being patronized and I hope you don't either. IF YOUR NOT GONNA BE THE CHEAPEST AT LEAST BE THE BEST? You would think but no, not here. You would get better customer service at a franchise. Don't let the stars fool you. You can buy good reviews but not honest ones. Alot of those 5-star reviews I'm seeing on here are a little too good to be true if you ask me. Consider looking in Memphis for an auto shop if you can, there's more competition. They care more about their customers and won't throw out bull crap they can't stand by. It was a total waste of my time and I will never bring my car here again.

  Lori Alvarado
6 years ago
The driver deserves a 5 star but can't say that for the manager/owner. My daughter was in an accident and totaled her truck. Craigen's charges me $289 for a 20 minute job. Literally towed the truck 4 miles for me. Then I called multiple times to speak with the owner. He never returned my call. Highway robbery!!

  Reyn Lehman
8 years ago
I have used Craigen's Garage for years - with my old suburban, my new truck, and my horse trailer. They always have professional and timely service, cheerful help, a quick diagnosis and affordable prices. My vehicles are all in good shape thanks to them!

  Lee Rowe
2 years ago
Went to go get my foglight bulb replaced so I called and asked the price. They told me "if it's just changing the bulb, it should be free or very cheap." But they called me 1.5hrs later and told me it cost $100+ because the time they took to put it in. Nothing was taking off.. besides the wheelwell and im the one that did that.. just the bulb was replaced. This is ridiculous

  Jason Massey
7 years ago
Took a hunting rig there to get it up to better operating standards, and while they did do just that. They ended up fixing less important things and leaving out a bunch of thumbs that really needed attention. Did the same thing twice on my Grandad. Depending on the circumstances I really wouldn't recommend. Prices can be negotiated at times though if u caught something they didn't recommend being repaired.. Kinda hard to find trustworthy garages.

  Take Care of U Tuesday
8 months ago
They had to tow my car from Desoto County into Memphis and the driver was knowledgeable and helpful.

  Gary Brady
7 years ago
I rarely ever review, but the people at Craigen's Garage know their stuff. They take awesome care of me and my vehicle and I feel very safe when I have to leave it there. They do quality work.

  Cody Beatus
a year ago
We stopped here on our way down from Nashville after we hit a nail. Craigen s went above and beyond to get us back on the road! Can t recommend them enough!Service: TiresService: Tires

  Toxic Tv
3 years ago
Called AAA for Roadside Assistance they Dispatched this company , ABSOLUTELY ABSURD. POOR CUSTOMER SERVICE REPRESENTATIVE WHO WAS VERY RUDE ON THE PHONE. They never showed, And once we attempted to call them they advised us that they cancelled the call due to being unable to find us which was Realistically impossible, Being that we are On Highway 55 and Gave them very descriptive detail on our location. DO NOT USE THIS COMPANY !!!!!!!!!! THEY NEED TO BE OUT OF BUSINESS ....

  Josh Seaver
4 years ago
Excellent service. Tori took great care to make sure everything got taken care of quickly. I was actually suprised at how quickly they got my vehicle fixed. I absolutely recommend them. Great service.

  Bridgette House
a year ago
Highly recommend Craigens. Josh is such a pleasure to work with! Excellent customer service.