Tire Trax Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bailee Sample
2 years ago
I ran over a tire on the highway halfway through a 3000 mile road trip that caused a flat tire and some other damages. I went with Tire Trax because they are a AAA partner and I'm unfamiliar with the area, but I was truly impressed! They had me patched up within a couple hours, were friendly, clear, and honest, and they had an excellent waiting area with good coffee. I was also impressed that they had a fully stocked and clean diaper changing area in the restroom, which I've never seen at any auto shop. Wonderful service and I highly recommend them!

  Jon Lapeyri
3 months ago
So I took my truck in for a radiator flush and tire sensor. And shocks well I told them it was a 2inch lift Oops. I was was wrong. Any they put them on any way. The boot collar was shoved up in sid the frame bracket. Metal to Metal. Then they we're extended all the way out. Mechanics new better. And never tested drove it.iam retired sold my shop have back problems so I relide on this company. The manager has no quality control. Then told me he can fix for 546bucks never told me how the radiator was. I would strongly stay away from this company. For safety reasons.

  Stacy Stephens
3 months ago
Mike and his team are the absolute best! They are knowledgeable, friendly and offer excellent customer service. If you need a place to call your go to for auto needs, this is it.

  Andrew McAuley
a year ago
I stopped in one time just browsing and checking out new tires. I was new to the area and looking for a mechanic that was good and to find a nice tire shop for future references. Mr. Mike greeted me upon entry and came and looked at my tires. He informed me my tires at the time were great and could pull at least another 20k miles. I have had vehicles that Tommy has looked at and told me they were manufacturer recalls and told me they should fix it and I m glad he did, it got a brand new engine free of charge! I ve also had numerous times the dealership gives me some crazy price then I take it to them and they seem to always give me a realistic price with the peace of mind knowing that it was done right Recently it came time for new tires (about 20k miles later). I purchased some tires that I normally wouldn t have and they are the smoothest, best looking tires I have ever had! My truck drives smoother, is quiet like never before, and the traction on my new tires are incredible. If you are looking for a new tire/mechanic shop you can trust, give them a chance!

  Andrew Bass
11 months ago
I received a quote from one person then got charged more after the work was done because the guy who quoted me quit( obviously he quit for a good reason). They also tried to balance my tires twice telling me it was fine even though the whole truck shook while driving at highway speed, gave me a front end alignment that didn t help, eventually took my truck to another shop where they rebalanced my tires removing most of the weights from tire Trax, aligned my front end and found that tire trax had left my tie rods loose, but now my truck drives so much smoother after having everything done properly at a different shop.

  Beverly Maung
11 months ago
We have been coming here for 5 years and were always treated professionally. Last month we brought our family vehicle in for regular maintenance oil change & tire rotation! Well we also had a slow leaking front tire, which we asked them to check, because we had been adding air every few days. After we left we noticed the tire pressure light was STILL ON they never checked the tire. After we got home we used our tire pressure gauge to see which tire was low it was the SAME TIRE, IN THE SAME LOCATION!!! They never rotated the tires and when I called them to address the issue they told me we didn t have the tire rotation request in the system I m sorry you have an automated system that tells you a vehicle s history and you can t see that it s time?! Regardless if a customer requests it or not, as a business you should notify the customer that it s time for their tires to be rotated!#1) It s good customer service and will seem like you care for them as your customer!!!#2) Customers don t always know when it s time so they rely on a their mechanic shop, or a business they frequent, to help remind them for example: oil change sticker!Now that I ve addressed the main issue the other issue was the oily handprint on my driver s side door that was left by a technician who wasn t even working on my vehicle!

  Tommie Prince
10 months ago
Brought my Truck up there for shaking and pulling. They recommended an alignment and tires balanced. Completely fixed the problem! They were so friendly and accommodating. Will definitely go back!

  Melissa Montoya
a year ago
Love the way the treat their customers! I took my car there and the fixed every single thing it need it. I am amazed on how the took care of our truck last year! And when I took my car took it back home and noticed that something was still off! I called them and they made some time for me to take my car the following day!! High recommend!

  Kiara Lockhart
3 years ago
I discovered this shop through the owner. When i finally decided to have my car looked at, I went down to Tire Trax where Mr. Mike and Tommy both were. They were extremely nice and helpful.Tommy provides great service consistently every time I come. As a woman and student in the Hattiesburg area, i felt as if i wouldn t find anyone to trust with my car, but from the start Mr. Tommy has been the most informative and helping. I feel as if he has done a great job whenever I have been down that road to see them at Tire Trax and I appreciate their work and his service so much! Will be going back.

  Robert Holbrook
3 years ago
Had lift kit installed on my truck. Brought truck back in @ 500 miles as recommended to have everything retourqed and alignment checked . They never even put it on alignment rack as they stated. When I left I heard noise in front end so I had to pull over at another shop only 2 miles down the road several bolts was loose and alignment was off. I spent $1500 on installation I assumed for the money they could have atleast tightened the bolts.

  Dean Pierce
4 years ago
I have been here twice. FIRST VISIT: just needed a Tire Balance done. My first impression, very clean and up to date business. Staff was great and told myself id come back if needed.SECOND VISIT: I ordered a set of tires and they estimated the arrival that day around 1:30pm. The truck Ran late and arrived at 430pm. My phone rang and the guy said , I m sorry your tires were late but if you are available , we are willing to stay late to get your new tires put on your truck . STFU! Who does that these days?! SERIOUSLY!!?? I won t be using anyone else .

  Keione Mellon
4 years ago
I will not bring another vehicle here. My wife's car broke down and Triple-A recommended we have it towed to Tire Trax. We were told by Tommy that they never make changes to a vehicle without the customer's approval. We got a phone call 3 days later saying it was ready and that it would cost $825 to get the car. Ridiculous! We didn't give any approval for changes to the car, and the battery is still under warranty, so why would we pay for a brand new one? My wife and I go to the front desk and express our dissatisfaction and the only response we get is "Well we can just take the parts out and put the old parts back in", no apology. We tell them we'd like the parts back in the car and we'll have it towed off their property and we leave. On the way home, we get a phone call saying we'd have to pay $95 for a diagnostics fee before we could get our car... Understandable, but why is this the first time someone is telling us? Another 3 days later, we're told the car can be picked up because they put the parts back in the car. So today, we go to pick the car up, and the parts (starter and everything to get to the starter) are thrown in the back seat of the car along with a huge plastic piece I believe was the fender well(honda crv). Absolutely horrible experience. Never have I had an auto shop put parts in my car without asking and then just throws the parts in the backseat instead of putting them back in the car.

  Roy L
3 years ago
I brought them my lowered 89 240sx. I have issues with every other alignment rack it Hattiesburg but miraculously theirs was low enough! Quick, friendly service. I also have adjustable arms and they were able to use them to make my alignment right. If you drive a lowered car with custom parts that allow for more adjustment I highly recommend visiting these folks. 10/10

  Jason Classen
5 years ago
Dustin took good care of me. He offered to take me anywhere I needed to go, but he serviced my truck while I waited and was done very quickly. They will get my repeat business.

  Joseph Carlisle
4 years ago
Just an unbelievably honest experience Everytime. Twice it's been less than what I was quoted when I came to pick up my vehicle. Not saying that will happen to you but that screams honesty that is so rare in auto shops these days. Can't recommend enough

  Lois McNorton
4 years ago
Drove from mobile to have a gooseneck hitch and new rims installed. They did a great job in a timely manner. Modern facilities, professional service, could not ask for more, definitely will be back!

  PAUL E. Fields
3 years ago
I was very happy with the A-1 customer service Mr Tommy and Mr Carlisle were very friendly and knowledgeble about all of my brakes or tire needs i plan to have them work on my car soon and i highly recommended them for all of the publics tires and brake needs.

  Terrie Lausin
2 years ago
I was on vacation, 1000 miles from home, when dreaded car issues came up! AAA took my car to Tire Trax and they not only figured out what was wrong they stayed open an hour longer to help me out.Thank you!!!!

  Roscoe Quince
2 years ago
My experience was a nightmare miss diagnosis that cost hundreds that shouldn't have been then the untruths that was told to me was very disappointeing 7AAA recommended them as a part of their network said with additional discounts hmm I couldn't tell I deffintly WILL NOT RECAMEND TO ANYONE

  Kirby Rogers
3 years ago
Excellent tire/alignment/mechanical business (AAA certified). Professional, knowledgeable and courteous. Extremely pleased with service and competitive pricing. Definitely

  Kenneth Young
4 years ago
Great place will definitely be coming back. Technicians are very knowledgeable and friendly. Customer service is A1.

  Thomas McGuire
4 years ago
Was quoted a price over the phone only to be told actual price was actually almost double the quoted. When I asked why I was misquoted, they said they were just guessing over phone.

  G.Thomas Fertitta
5 years ago
Michael Carlisle is trustworthy and he has excellent customer service.

  Scott R
5 years ago
Great work for a good price. The only place I take my truck.

  nancy Mason
a year ago
Always a nice clean space and people are wonderful!!

  Greg Flick
4 years ago
Great shop if you need anything fixed in the Hattiesburg area.

  Justin Robbins (JRobb)
2 years ago
Fixed my starter after being towed.took an1 hour.

  Greg F
2 years ago
Great place to get all fixed up.

  0lguy louis
4 years ago
Stay away

  David Pacheco
4 years ago
Love it