AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matthew Moulder
4 months ago
I had a great experience with the free battery replacement, they were super nice and helpful. The manager was very knowledgeable and let me know what was causing my issues and pointed out how best to fix it!

  Clarence Yeager
a week ago
Had the part needed. Sales personnel were courteous and resolved problem quickly and accurately.

  Jollean Smith
4 months ago
We went here to get materials for an oil change and walked out of this store to go to next door. The person at the counter was too busy on their phone to go get a filter. Instead they handed us a piece of paper and said go find this serial number. Never has a store made us search for a serial numbered product. Service still matters folks. Very disappointing.

  Albert Costley
2 days ago
They treated me with respect and compassion for what I needed.

  Randy mosca
7 months ago
I've been here many times. All good people doing their best, even when there are 25 people in line. Always took the time to research the parts I needed. Couldn't go wrong going here. Straight shooters.

  Amro Higash
7 months ago
I like this place. You can find anything you want and the people who are working are very helpful.BetterRecommended

  James Alexander
11 months ago
Great service. I needed a thermostat gasket and sealant for a 2004 Nissan Frontier. The sales associate promptly addressed me when I arrived and got me out quickly. No complaints here.

  Elizabeth Richardson
5 months ago
For every I have received has been very helpful...

  Gary Clark
a year ago
Best store I have ever visited. The new store manager Rebecca treated me like I was important. That's rare! Nydra spoked and welcome me to AutoZone. I have 8 cars and one truck. I'm buying all my part from AutoZone in Brookhaven, Mississippi for sure!

  Mr. Baker
4 months ago
They had the items specific to my needs.

  Kris Mohon
a year ago
Associate that "helped" me wasn't very helpful and ended up leaving the exact way i arrived! Driving in the rain with NO WINDSHIELD WIPERS and a 3 year old toddler in a carseat in the back of my vehicle!

  Kandra
a year ago
During this visit the store was busy. I didn t get the attention needed in order to be satisfied during visit. No one asked if I needed assistance, I had to ask . Also, the store s temp was extremely uncomfortable to be able to enjoy .

  Austin Clark
2 years ago
If you call for parts availability, they will answer on speaker phone, let you ask your question, then place you on hold. Never to return. Eventually you get tired of waiting and just hang up. I think this is standard practice. I have called multiple times, and this has happened, every. single. time...Kind of funny, i was in the store making a purchase the other day and witnessed it from the other end too. The lady checking me out answered the phone on speaker. She totally ignored the caller's question (she was ringing up my purchase), then said "hold please", and finished ringing me up. She never once looked for what the lady asked about. After I paid, she started ringing the next customer leaving the poor caller on the "eternal hold". I felt her pain.

  Standout Everyday
2 years ago
Majority of the staff have lack luster dispositions. You could be standing waiting for assistance and not get acknowledged. Customer service, across the board, is diminishing everywhere you go...but prices keep escalating. Go figure...

  Robert Cross
3 years ago
The young man in charge was black and so was the young female associate. She was new and really didnt know alot. I took my daughter to order and purchased atorque converter. Which was no small price. Instead of helping his trainee ,he told her to wait as she was trying to help us. After being on his personal cell ,he helped another customer who came on long after we did. Customer was black. He felt he had a problem with the only two white customers. I want be back and the lose mine and my family's business. I know this, credit cards or the prince but Cash is King and no business can survive without it.

  James Weeks
a year ago
Oil 50% higher than Wal Mart, and refused the price match. Sell K&N air filters, but not the recharge kits to maintain them. Very long wait just to find this out.Edit: I was very satisfied with my latest visit to AutoZone. Store opened promptly seven minutes after the time posted on the door. They had a great selection of spark plugs for my truck, so I finally settled on a brand three dollars more expensive than the ones I needed, which they generously offered to discount.Just as I was about to make my purchase, I noticed that they thoughtfully added a Ridiculously marked up pack of dielectric grease to my bill without My needing to remind them. My full size bottle of dielectric grease at home is so hard to use, so I appreciate the little two dollar packs.Needless to say, I was very displeased with my experience, and went next door to OReilys where the employees are competent and treat customers well.AutoZone in Brookhaven is a joke.

  Jonathan Saenz
3 years ago
Knowledgeable staff, helped me install my mass air flow meter in my truck, as I was passing through on my road trip. Had a great conversation about Alexandria, Louisiana, with a cute red headed employee, and after all that.. Alexandria, not even that nice. Jk thanks guys

  Bailey Watson
5 years ago
Went to autozone to get a battery. I broke down in town so had no other choice. The service was poor. They were not friendly at all. I felt like I was talking to a wall. When I went to buy the battery I bought it on my card. My card didn't have exact change on it and they canceled the purchase. They still took all my money off my card now 4 days later my money is still on hold. If I didn't have family to help me I would stare and not have anything I need. Thankfully my mother in law bought the battery for me with a 90 day warranty and one of the employees goes on to say you'll be back in 91 days. If they hadn't taken my money i could of gotten a better one. It was just a horrible experience if I could give no stars I would.

  Kat Hisaw
4 years ago
Words cannot describe how I appreciate the workers at this store. For context, I just moved here not a month ago from across the state knowing just a few people. Today, my car decided to refuse to start on me at Clint's pharmacy. Luckily, Autozone was just down the road. I went in to ask if they knew any mechanics that could put a part in without� requiring a towing fee. They referred to me to one of their workers, Tyler M. The boss let him take a 5 minute break to see if he could be able to install it. He was able to. I bought the part, and met up with him at my car once he got off work. He worked on it and found that main issue was the battery (He constantly apologized for not checking it first which was no big deal to me. I was more upset at the Walmart mechanics who put the battery� incorrectly a few weeks ago). Due to the part already been in use, store policy would not let me return it. He advised me to have the old part tested at their store. When I did, I found out that I was eventually going to have to replace the starter. Not only he charged me a very fair price to installed the starter (other places wanted to charge double just for labor and not including the tow fee), but he helped prevent a headache in the future. Every employee I have came in contact with today was very polite and have good manners. Let's just say that I am definitely going to be a returning customer at this location.

  Vanessa Quinn
a year ago
Excellent customer service from Ms. Victoria! Easily found what I needed for my car and made my transaction smooth.

  Amanda Foret (Amanda K Watts)
3 years ago
In and out. Great staff. Made sure I had everything I needed to fix my problem. Love their loyalty program, awesomediscounts on top brands

  Peter Aleman
5 years ago
Everytime I go in here there are always plenty of employees however they always ignore everyone and dont try and help. Then once you're ready to check out, good luck getting anyone of the employees to check put your items or even acknowledge you're ready to go. Calling the store is just as bad. If you call be prepared to be on hold for at minimum 15 to 20 minutes and that's before they find out what you're trying to get. Best advise is to just go to Advance or O'Reilly's.

  Rita Turner
6 years ago
Walked in and passed 2 employees. Had to find the book to look up what I wanted, which they apparently were out of. 4 employees in the store and not a soul acknowledged my exsistance. I walked back by them and back out the door. They were not waiting on anyone.

  Juanita Gayden
a year ago
I love the the young guy in there i don't know his name but he is so sweet and very respectful

  Jalexus Haynes
a year ago
Employees are rude and just lazy. Don t wanna help you find parts. Worst experience will not go back anytime soon

  Freddie dixon
a year ago
Even doe store manager was extremely busy she took time to help my confuse self and got me right out the way .. my favorite autozone

  grace blandon
5 years ago
Well I needed a battery for my car alarm. Clerk was very helpful. He put the battery in. & forgot to take the paper off first. No wonder it didn't work . I still like Auto Zone

  Jennifer Davis Cunningham
6 years ago
This is a very BUSY store, but everyone is helpful, & go above & beyond to assist all of their customer's. I don't mind waiting in line for the excellent service.

  Jill Childress Cellphone Backup
6 years ago
Helpful and allow you to borrow tools if fixing auto on store premises. I bought a radiator hose and changed it out in the parking lot. Very positive experience at this store. Superior to other AutoZones in the region.

  James Griffith
6 years ago
I love the AutoZone in Brookhaven, the people are very friendly and go the extra mile. I don't remember the managers name but he is very knowledgeable and is just a really good, service oriented guy. I can't recommend them enough.