Gateway Tire & Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  josh thies
2 months ago
We have been bringing our vehicles here for about 3 years. Usually good service till today. Brought in my truck for an alignment no problem. Give me a call within a few hrs from opening. Awesome go to pick it up and (already paid for) get in and drive off. Get 3 miles down the rd and notice the truck still pulls to the side. Call them up and the mechanic says yup he did the work and drove it said it was fine when he had it. Literally I'm 3 miles down the road from the shop. Guy tells me "well I don't know what to tell ya. Could be tires (brand new less then 100 miles) or it could be the road. I did not fall off the turnip truck yesterday I know when someone just has shi..y skills. Maybe I got a bad day maybe I didn't but we will not be bringing our vehicles back if we can not have a trusting relationship and ppl who stand behind there work. I would caution anyone who needs more then an oil change.

  Charity Bennett
3 months ago
Took our daughters Taurus in as it was over heating. Had it fixed and back on the road and under $500! So impressed! Definitely recommend! Have taken cars there in the past for oil changes, will definitely be back!Just had my F150 oil changed and was in out in 20 minutes! So impressed with the efficiency and great customer service! Always recommend Gateway anytime someone asks.

  Steve Kemp
a year ago
Thanks for inspecting our car on a trip to Duluth after it started acting strangely. Helped us out to know everything was tight, just not aligned right. Got us on our way!Service: Vehicle InspectionService: Vehicle Inspection

  Ali Anderson
10 months ago
Gateway has been our go-to for oil changes, tires, and vehicle repairs for years. They are fantastic to work with, honest, and fairly priced. They never try to upsell and always explain what they think needs to be done, giving multiple options. We won t go elsewhere!Services: General repairs & maintenance, Tire rotationsServices: General repairs & maintenance, Tire rotations

  thomas sagerhorn
2 years ago
Was referred to Gateway by a former colleague when I first moved to town. I d had some lackluster service, and simply wanted a small, locally-owned business I could trust. That was 10 years ago. The only time I don t go here for servicing, is when we are out if town. They timely, caring and professional service. And, let s be honest - on a super-convenient location. On the rare occasion they are busy, they communicate up front. I highly recommend.Services: Air & cabin filter replacement, Tire rotations, Brake service & repair, Oil change

  Rod Rodley
2 years ago
I went one time so far was highly impressed. I had my oil changed and tires rotated in less time and less cost than I was getting at the drive thru oil change place down the street. I also felt like these guys were actual mechanics not just an endless cycle of new workers like i witnessed down the street also. I'm recommending to friends and family and I guess if you're reading this you.

  Red Dawn
4 weeks ago
Great place, open from mon-fri

  Kendra Miller
3 years ago
Staff is so friendly here! I had to reschedule my appointment to get my tires put on several times and they never once sounded irritated with me. They are always helpful, friendly, and greet you with a smile! Good prices too!

  Angela Schuelke
11 months ago
I needed a tire repaired and they got my truck in right away. It was done within 10 minutes and they even put my spare back. Highly recommend!

  Jessica Tadych
a year ago
Highly recommend this place! They are so fast, knowledgeable and kind. Great service every time at an affordable price. By far the best oil change in the st.cloud area.

  KC Roberts
2 years ago
These guys are great. I'm new to the area and have already taken my old jeep here twice and each time they were fast, affordable, and so courteous. I will definitely be coming to them for all of my automotive needs!

  Jim Schlangen
9 years ago
Awesome service. I have had my vehicles serviced at Gateway Tire and Auto for several years. Kevin and the gang do a superior job of maintaining and repairing all of my cars, properly diagnosing issues that require attention and giving me a fair assessment of the repair and costs of the issue. The prices are fair and the service is great. They guys in the shop are knowledgeable, competent, and have great attitudes. They treat each vehicle as their own. I had an issue with some tires that wore out too soon. They took care of it. No problem. I do recommend to people to have their vehicles serviced at Gateway Tire and Auto.

  Isaac Nykos
5 years ago
Efficient and thorough crew that are also good at customer service, hours kinda suck for me personally but i know they are good for most others (those who work non bank hours) and the employees. I got new tires here and while not the cheapest out there, they do free tire rotations when you buy a set of 4. They are also right next to my gym so they are the best fit for me.

  Jackie Beltz
5 years ago
I have brought my vehicles here for years, sometimes they are really awesome others not so much. This last time was the final straw, I brought my car in that was having some issues, possible fuel injector, or hose problem. They run diagnostics nothing shows up they say they ran it for awhile and it didn't sputter or anything. This is on a Tuesday, Saturday my engine blew. I talked to them about it and all they have to say is "well if it doesn't show us a problem then its not our problem." Also during this discussion (and yes I was upset but not raising my voice just tone) the guy I was talking to was rude and condescending and said as I was walking out "and now she is all upset." He said this to another customer in the waiting room. Also I was upset if they did there job my engine would not have blown and the $$$ wouldn't have been as much. It wasn't Gary who I was talking to either, Gary has always been nice but the job completion has always been hit or miss. There are plenty of other places to go that will do better work and have nicer employees

  Erika
2 weeks ago
Speedy and professional service.Thank you!

  CNHunt
a year ago
This place was great by the time I fully settled in the seat they were done with my oil change!! Mad at myself that I haven't been coming here. I will from now own and will definitely recommend to others.

  Dale Beutel
8 years ago
Dear Area Customers; I love to read reviews before determining where I spend my hard-earned dollars just like everyone else, especially at car fix-it shops. They have had bad raps for years. Well this is not the reason I am writing this review. I am writing this review to say nothing but thank you so much for the honest, thorough and high level of integrity and fairness by which the Gateway crew and ownership have done business with me and my family at Gateway Tire and Auto in Waite Park, MN. Kevin, Gary, Jason, James and the crew. They have done nothing but quality work on my vehicles and not only that they are some of the most friendly and honest mechanics and car professionals I have ever worked with. I have taken my vehicles to Kevin's shop for the last 12 years and will not go anywhere else because I trust him and his staff to give me an honest evaluation, estimate and then complete the necessary work in a timely and confident manner. Not only that they go out of their way to help you out. WE, and my family of drivers are thankful, grateful and humbled by the service and work and how Kevin and Gary have worked to help us out when faced with small and large vehicle repairs. We love these guys and we love their work and we are their customers for LIFE> Have a great day, Dale and Family.

  Tom Sagerhorn
7 years ago
Expert Work - Tremendous Customer ServiceOur family has complete trust and confidence in the work done by the team at Gateway Tire and Auto. For anyone looking for a trustworthy oil-change, general repair location, I enthusiastically recommend you visit Gateway Tire & Auto.When we were new to the area, we did not know where to go for a trustworthy auto repair needs. We initially depended on reduced promotional coupons sold by area promotional agencies. In some of those cases, our experiences were adequate, in others we found ourselves fending off a manager insisting our vehicles needed expensive maintenance work.We initially went to Gateway on the recommendation of a colleague. My wife and I have been customers ever since. Oil changes are quick, reasonably priced, and convenient. We always go with the quality change, which includes a filter, topping off of fluids, car wash and general inspection. We have never left an oil change feeling pressured to assume a costly repair. When we have sought out their team for repairs, the work has been great and the customer service exceptional. In particular, as it relates to the timing of work needing to be done (they understand and respect one's need to plan vehicle maintenance around work and family responsibilities). On one repair that required a longer wait, I was conveniently provided a loaner for the work day.More than anything, however, I am most impressed with the respect and welcoming environment they provide to their customers. They are highly respectful to customers. They do not make those of us with limited knowledge of vehicles feel intimidated. They understand that the cost of unplanned vehicle maintenance is significant. During a recent repair, caused by a crack in our front headlight - we were quoted an offer for a new headlight assembly. Yet, we were also offered helpful ideas on more cost effective options for how we could fix this on our own.If you are looking for a trustworthy, family owned area business, we encourage you to visit Gateway Tire & Auto.

  Cristian Rodriguez
a year ago
Very rude , bad customer service at front desk didn t let me explain what I was there for!

  Chris Anderson
6 years ago
Great service and very friendly staff . Bought 4 new tires at very reasonable price also thought something was wrong with my brakes. They looked at them and couldn't find anything wrong and told me the brakes looked good with plenty of pad plus most importantly NOTHING NEEDS TO BE DONE, And no charge for it. The first time I have ever heard that from a car repair place.

  Tom & Cindy Z
8 years ago
I was very impressed with the service at Gateway Tire recently. I went in to get 4 new tires and an oil change and was ready to go and driving away in 20 to 25 minutes. The staff was very professional and courteous. I will definitely go back in the future

  D S
a year ago
I called my usual mechanic, had a bad break line he said 4-5 days before he could look at it made a few calls and gateway said that they could maybe look at it today or tomorrow morning... I dropped off the car @ 3:38... by 4:45 they said it.was.done buy 5:03 I was making supper in my house with my car in the garage ready for work the next day...they didn't even try to upcharge.. they just fixed what i wanted even though there's some slight issues with the carService: Brake service & repair

  Justin Reller
5 months ago
Good for tires, rounded out the oil plug when changing oil, found out at the next oil change.

  Jon Helm
3 years ago
I have been going to Gateway Tire & Auto for years and have always been treated very well and the repairs have always been top notch! They do a great job of explaining what is going on with your vehicle and present you with options depending on budget, life you are looking to get out of the vehicle, etc. We will always use Gateway for my family's vehicles!

  Cameron Graber
4 years ago
I've been going to Gateway for years with many different vehicles. They have always tried their hardest to fix and care for my vehicles, recommending the absolute necessary work and never have they tried to upsell me. Jason is very knowledgeable and has found the solution to my car's troubles when the dealer couldn't.

  Darla Schmidt
6 years ago
I brought my car to Gateway because of a front end vibration. I told them that I had brought it to my dealer twice less than 2000 miles ago while it was still under warranty and was told at that time it needed an alignment. That really did not seem to help the problem. So I decided Gateway has always been helpful and honest to me so I would have the guys here look at it. The did and they told me it was either my axial or could be something with the transmission. I was told to go back to the dealer with their finding so that they could fix what they missed being it could be an expensive fix. I did go back to the dealer and there was something wrong with something in the axial. It then was fixed for free at the dealership. Thank you Gateway for your great techs that finally found that problem! Plus you could of fixed it and made the money but you were looking out for your customers.

  Adam Scepaniak
6 years ago
I got 4 new tires put on my lil' Chevy Cruze because I drive a ton for work. They got me an early appointment like I requested, were able to get me a loaner car so I could get some errands done while they worked, and they re-tightened the lug nuts a couple days later for my own peace of mind after driving it. They did outstanding job, and Jim was great to work with throughout the entire process. Definitely worth checking them out!

  Jefferson Shlosser
7 years ago
Careful of fluff reviews on this business, satisfied customers rarely review anonymously. Went in to get a bunch of work done, and apparently if you dont look like you know about mechanics they are super rude. Gary at the front desk talked to me like i was a child, even though all i did was politely ask if they would use the tie rod i had purchased before i had relised I didnt have the tools to disconnect the tie rod. I understand if you cant but that is no reason to be rude to a customer.

  Joey/Gloria East
a year ago
This place has great services, and are extremely kind. I had air in my tiers. AND Taylor even was the inside of my front window. Great services.

  Emily Gruenke
10 years ago
We will never be back here again.My husband has been here many times for an oil change. He likes it because they are quick and seem to do a good job without needing an appointment. He brought our car in yesterday and also had them fix the front passenger side blinker. This morning, he was leaving for work (while it was still dark) and noticed that the headlight he fixed only a couple months ago wasn't working anymore. He looked at it closer and saw that the bulb wasn't just burnt out, it was completely broken. He brought it back in to Gateway Tire and Auto this afternoon after calling and telling them the situation. A mechanic called him back into the garage and accused my husband of breaking it himself (why would be break a bulb on his own car???) and then admitted he MIGHT have bumped a wire or something when he was fixing the blinker and that might have broken it. After finally agreeing to fix it, he started throwing things around the garage and acting like a child. My husband was appalled. He went back to the reception area to wait for it be done. When it was time to check out, my husband was going to express his concerns about the mechanic to the manager, but the manager treated him just as poorly as the mechanic had. They have lost our business for life. Now, we are just hoping that mechanic didn't break anything else in our car.