Abra Auto Midwest - St. Cloud

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brad Shafton
a year ago
From appointment scheduling to receiving our vehicle back, our experience was fantastic. The ladies at the front desk were extremely friendly and welcoming, and Lonnie was great to work with. There was a wait for an appointment as well as a few delays with parts through no fault of ABRA(that s just the nature of today with supply chain delays), but all of that was clearly explained and communicated. We received our car back cleaner than we brought it in. We will definitely consider using ABRA for future body work should we need it.Service: Installation

  Laura Glass
a year ago
Abra's work on my car was great I had minor things that were annoying to deal with however. First of all, my insurance is under my mother's name so I was called my mother the entire time even after correcting the staff twice. When setting up my initial appointment to have my drivable car fixed (non-emergency), the front staff member warned me that it would take a while to get scheduled since it's not an emergency, she said she would call to make my appointment a month later. After a couple weeks of waiting to be called, I called and asked if I could make an appointment to get it fixed, come to find out I was already scheduled without being told so? Okay? Good thing I called.. Lastly, when I went to drop off my car it was early in the morning, I had to get to work and my insurance didn't cover a rental. I was told I needed to do a walk-around with the technician before leaving. 2 minutes after I walk in, there's a company morning meeting that I was expected to wait for. I did not have time for this and asked if someone could grab the technician. Luckily, the front desk lady said she would walk around with me and let Lonnie know everything to be discussed. Again, minor details that I'm being ridiculous about but it's these small details that make up the experience. The work on my car was great, I was not happy with the communication of the staff.

  Mark Ritzer
a year ago
Extremely satisfied with my service I received at Abra. My vehicle was damaged in an accident, the passenger side doors were dented to the point where they could barely open and close. Abra got my car looking and working like new again, you would have never known that my car was damaged. The paint job is flawless, the color matches the rest of my vehicle perfectly. I highly recommend using Abra for vehicle repairs!

  Andrea Jongeling
a year ago
They were much faster than the original estimated time showed and the car looks great. Repairs are all well done, and my car is super clean. Overall very happy with the job. And very friendly service!

  Mel Flynn
a year ago
Had some front end damage repaired. Second time I ve used them. Entire team including Matt, Tammy, and Paula is great. Efficient having my vehicle done both times in just a few days and the highest quality work. Love the bonus interior clean they provide too. The place to go for auto body repair in St. Cloud!

  Seth Leyk
a year ago
Said they were going to put some touch up paint on some scratches to driver side door. Never did it. Took my truck to Tenvoorde Ford to have diagnosed which cost me $200. Was never given any information that I would have to pay that. If I knew that, I would have gone somewhere else that charges a lot less. Brought my truck in and it sat for several days for parts. Had it there two week because you didn t order the parts before I dropped it off. Not happy with the entire experience. Whenever I would call in nobody knew what was going on. Often dismissed what I was telling them.

  Mimi Nguyen
2 years ago
Had to get the body of my SUV repaired. Lonny and the staff were super on top of everything, from communicating with the third party insurance company, quoting the repair, working with the rental car place, to sending us text updates us as the repair was being done. Repair took a week and I was able to take my vehicle home a day early. The ladies at the front desk were super sweet, too. Overall, great experience. It's unfortunate to have to deal with anything related to vehicle damage, but we are very pleased with the service and work put in by all.

  Kara Chrystal
a year ago
The staff at Abra are the best! I had to file a claim initially for body repair an they took care of everything for me. A few weeks later an luckily before any work had started I had hit a deer needing to file another claim. When I was unable to drive my vehicle they set me up with a rental. Thank you guys for making my experience less stressful and painful.

  Russell Johnstone
a year ago
No one wants to find themselves in the precarious situation of being in an accident - I was T-Boned in the side of my Jeep - but if ANYONE ever finds themselves in need of repairs from an accident nobody wanted I would highly recommend the specialist at Abra Auto St. Cloud. Great communication, friendly & helpful staff, & and Lonnie, my incredible lead person. They all worked with my insurance diligently, quickly did my repairs, &, a the very end, detailed my Jeep! Could not have asked for better service!

  Monica Hince
a year ago
Just picked up my car from Abra the days before it was supposed to be done! The hail damage was extensive, but it looks like a brand new car. Everyone there was friendly and helpful. I was kept updated on progress through the entire process. So glad my insurance suggested them.

  Shaun Meling
a year ago
Abra was able to fix my vehicle quickly after my auto accident and returned it to me at an impressive quality. Great craftsmanship and zero hassle. They coordinated everything for my repair!

  Lisa Kolbe
2 years ago
I had a wonderful and worry free experience working with this team of people. Lonny kept me updated on everything that was happening with my car repair. They communicated with my insurance company so I had no worries. I definitely will use them again and recommend them to all my friends. Thanks again for making this process painless.Services: Auto side view mirror repair, InstallationServices: Auto side view mirror repair, Installation

  Kelsey Thaves
2 years ago
I brought my car to Abra after I was rear ended a few months ago and needed to repair my lift gate. Although it took a little longer than I expected due to parts shortages, I was very happy and satisfied with the service I received. They were always very informative about what was going on with my car and when there were delay s happening and why. I would recommend Abra Auto in St. Cloud to anyone in the area needing repairs.

  Marie Lego
2 years ago
I was recommended to Abra not only by a friend but by an employee and my insurance representative. They were always nice, welcoming, prepared and mindful of my needs. I needed a rental while they worked on my vehicle so they made sure to work with Enterprise on securing a same size suv for me to use. They texted updates as they were working on my vehicle. They even had it washed from top to bottom before I came to pick it up. :) definitely recommend to friends and family. Thank you to everyone at Abra

  Donald Pittman
2 years ago
Had to get my rear door fixed on my Audi, through another party s insurance. Some of it was rather frustrating, but Lonny kept his cool and was very understanding and compassionate! 100% professional, and the quality is A++! 1000% recommend!

  Riley Mayer
2 years ago
Brought my car in to have a front fender replaced. Alicia was extremely helpful and kept me updated throughout the entire process of the repair. Very understanding of my needs. Highly recommend this place for all body repairs. Especially Alicia, as she is very helpful.

  Stacey Rivers
2 years ago
Hit a deer with my Jeep and Abra got everything fixed and replaced good as new. They have automated text updates to let you know where they re at with everything which was super nice. Everyone was super helpful and professional. 10 outta 10 would recommend!

  Brian Johnson
2 years ago
2018 Tucson was damaged due to deer collision got my vehicle back in very timely manner. They were very good at keeping me up to date on repairs. The vehicle looks brand new. This is my second deer damaged vehicle they have fixed and have been very pleased with their work both times.

  Greg Anderson
2 years ago
I recently brought my car in to repair some damage caused by an accident. This is the second time I've used ABRA's services for this purpose and as in the first experience, this incident too was handled with professionalism, excellent communication and quality work.

  Christopher Buzzard
a year ago
I came in had some damage done to front bumper and rear bumper. I had some scratches on side of truck asked to have those fixed as well. The guy said yes we will do that complementary for you using us. Needless to say picked the truck up and they did not follow through what he said they where going to do. I wanted those scratches fixed regardless if I had to pay for them. He said I will make sure those are done. Guess what they where not.

  Chris Woods
2 years ago
Abra made it easy for us to repair the damage done to my car. They had exceptional customer service amd everything was done in a timely matter. I would recommend their services to anyone!

  Tanya Peterson
2 years ago
I was rear ended and besides the bumper taking some time to get there, I d definitely go back. All staff were friendly and courteous. Lonnie took me out when dropping my car off just to update me on what was going to be done and then also when I picked it up. *BONUS* was that they washed and cleaned the inside while they had it!!!

  Jim Larson
2 years ago
Great customer service, took care of every question I had. Very clear on the repairs that were needed. Gave me information by email as the work was being done and completed.Truck looks amazing inside and out.Definitely a repair shop to use!

  Aaron Carpenter
a year ago
This is the second time I've used Abra Auto Midwest -St Cloud and both times I received excellent customer service, repair work and communication about the process and timeline of the repairs. I HIGHLY recommend!!!!

  Alyssa Blomquist (Allie)
2 years ago
Brought my car in for hail damage. They made it look brand new and beautiful again and even washed it and cleaned out the inside. They went above and beyond my expectations. They are amazing.

  Peg Seviola
2 years ago
Very happy with everything . ALICIA made it easy to process my claim and to get the rental car set up. She kept me informed on parts delivery and install.

  Angela Huffer
2 years ago
We hit a deer while visiting family in the area and Abra did the repairs, they were great about keeping in touch with us during the repairs and keeping in the estimated costs and our Terrain looks great after the front end repairs were complete, thanks for the great service!

  Sean Degerstrom
2 years ago
They repaired my truck s front grill and bumper following a deer strike. They were professional, worked with my insurance and were able to deliver an on time repair. I would highly recommend.

  Vaughn Eversole
2 years ago
Had to repair damage to my vehicle. Abra was very communicative on what was happening with my vehicle and what I was to expect. Was nothing short of happy with their results of service performed.

  Thomas Haley
a year ago
The Abra team did a great job on our expedition. Color matching and parts replacement were spot on.