Nilson's Hdwe & Rent It Ct, RV

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ryan Payson
a week ago
Great company to work with. My wife and I ordered our latest custom Ice Castle with Eric and Rob. If you're looking for honesty and fair pricing look no further. Great group of guys that are very accommodating. Eric is one of the best around.. straight forward and easy to get along with.

  Eli Quenemoen
4 months ago
Great professionalism, kindness and characterThese guys got a call from me one day and the next I was towing my new 8x17 hydro home. Not due to there sales techniques but because of there honesty and can do attitude. Appreciate rob and everyone at the shop hope to be seeing you guys in a few years for another one

  Randy Meyer (Big Eskimo)
4 months ago
Awesome people to work with. I couldn't be happier. They made the whole process of ordering an ice castle easy and meet all expectations. Definitely worth my and your business. Nilsons is the way to go!

  Mighty Maid LLC
3 weeks ago
Great hardware store, always a friendly greeting and help available to find anything you may be looking for. They also have a coffee and smoothie bar and have a good selection of decor for the yard or inside too! I would definitely recommend checking it out if you re in the small town of Swanville!

  Noy Baumann
a month ago
Drove 6 hours to get our Ice Castle from Nilson's. Working with Rob was seamless and easy. Would purchase from Nilson's again. Would recommend Nilson's to anyone looking to purchase an Ice Castle or accessories.

  Kyle Rourk
2 years ago
Absolute horrible customer service, attempted to purchase a set of winch cables off of their eBay site about a month ago, had asked an additional question or two to make sure I was getting what I needed with the listing. After not hearing anything back for the last month, I figured I d go ahead and buy them today since it s something I need and I was apparently placed on their banned list for being unreasonable and causing trouble. I called directly and talked with a person who I assume was the owner and was told he won t sell anything to me because he knows the type of person I am and he had a gut feeling about me. I asked him if he could tell me what I had done wrong and he couldn t because he claimed eBay only lets him see messages within the last 90 days. Our messages were way less than 90 days ago. He then proceeded to hang up on me mid conversation. I attached the screenshots of the messages between us. I have been a member of eBay for 12 years and have a 100% positive feedback rating with over 700 transactions. If you have the option, don t buy through this business due to complete absence of customer service and respect.UPDATE: See sellers reply to this review, I have never purchased anything from this seller before, was never given the opportunity and after seeing how customers are treated I m glad I wasn t. I have no desire to purchase from this seller ever. I will gladly spend my hard earned money elsewhere. I did not cause any problems or create any issues. And EBay does in fact allow sellers to leave feedback to buyers after transactions are made, this guy has no idea what he is talking about. See attached photo of message received from him after I posted this review.

  Linda Haugen
a year ago
Enjoyed my stop today there was a preschool tour going on in the store. One of the best places to ship packages. Also found some great hand cream. O'Keeffe Working Hands.

  Rhonda Vanderbeek
5 years ago
Awesome customer service. Very easy to work with, sale and delivery of Ice Castle was top notch. Sales person went over every feature to ensure it worked and we knew how to operate. Small town nice right down to the price.

  Adam Kriegl
4 years ago
Service and customer loyalty went right down the toilet. I have done business with this place for many years. I purchased and traded in 3 Ice Castles from them and was looking at buying my 4th there. Well after speaking with Rob I was basically told he stopped dealing with trade ins and didn't have any interest in dealing with my trade in towards the purchase of my 4th house through them. He was actually kind of rude about it which was a new experience and shock to me. I guess they prefer to try and survive off people's first purchase and piss on loyal return customers. After the severe disappointment in their new business model I am absolutely comfortable spending my next 100k with a different dealer.

  Derek Kragenbring
4 years ago
Jesse and the team at Nilson have been AMAZING. I just placed my order for a pretty complicated custom build and Jesse went absolutely above and beyond to help make sure everything was right. This is my 3rd house but first through Nilson's and I can confidently say that when it comes to service, attitude, and price Nilson can't be beat! Now the long wait until i take delivery.UPDATE: Have had the house for almost a year now and couldn't be happier. had one issue with the house and Jesse took care of it immediately! Wouldn't go anywhere else.

  Jean
3 years ago
POOR MANAGEMENT!!! I called their store because their shipping policy is free shipping for a medium flat rate box via USPS and I received notification that there would be an additional $8 charge for shipping to Puerto Rico. PR is a US territory and flat rate shipping to PR costs the exact same as flat rate shipping anywhere in the continental US.The manager was not available, so I responded to their email asking if they could clarify the additional freight charge and if they could try putting in an address for NY and then one for PR when creating the postage and if there is an additional charge for the shipping to please call and I would pay, but if there wasn't if they could honor their free shipping offer.The manager responded with canceling my order saying it's because I refuse to pay. I tried calling the store to explain that I wasn't refusing to pay, but that there is a misunderstanding for the additional charge because the USPS does not charge it. The guy picked up and hung up 3x without saying anything that I thought there was a phone issue. On the 4th try the guy angrily yelled at me that I am not to call the store any more and hung up.I am stunned by how poorly the situation was handled and thought maybe the guy was just having a bad day, but in looking at the poor reviews... there's definitely a habit of poor customer service and there's even someone else's review about the same situation, but for shipping to HI (which is also the same flat rate cost).

  Nicole Walz
3 years ago
Nilson s Hardware is a great small business to support and shop. They are always helpful and respectful. Their customer service goes above and beyond every time. If you can t find what your looking for in store, they are always willing to order it in for you!

  Mathew Walz
2 years ago
We love camping with our ice castle! Awesome staff @ Nilsons very friendly and knowledgeable, I also love my Pelican thermos and cooler from there, lots of great -high quality- products!

  Jessica Harstad
2 years ago
Very smooth process! Rob answered all questions directly with no pressure given-making it easy and fun showing grace and patience with our 3 kids as well! Thank you Again!

  Robert Stay
3 years ago
Rob and his team are top notch. Very knowledgeable about the products they sell. Anyone in the market for an Ice Castle RV/Fish house would be mistaken to not shop at Nilson's.

  Matt Stier
3 years ago
Great customer service! The crew at Nilson's is easy to work with and they have a great variety of products throughout the store. The team environment they have is excellent making it easy for the customer!

  Amber Stage
a year ago
Couldn t be happier with our shack. It was above and beyond what we were hoping for. They were very friendly people to work with. Highly recommend!

  anna luna
2 years ago
Guess what? Flat rate priority shipping costs the EXACT SAME TO SHIP TO HAWAII!!!!word travels fast here about PRICE GOUGING!Say goodbye to any business from tge islands, losers.Edit: your response is hilarious! Really? Little tiny hardware didn't fit in a flat rate box? Haha ok

  Trent Braun
5 years ago
Great experience. Rob was patient and knew what he was talking about. My new custom ordered fish house turned out PERFECT!!

  Bonnie Johnson
a month ago
Friendly, great rental service

  Rachel Walz
3 years ago
We always have a very kind and helpful staff! Great small town hardware store to find and discover everything you need! Support local!

  Elizabeth F Bacon
5 years ago
the lady who waited on me today was so very nice and very helpful, she even asked another customer for advice on tung oil versus Danish oil.

  Aaron Parmer
5 years ago
Great customer service. Jesse is very helpful and knowledgeable when we need to buy stuff for cabin projects.

  Melissa Harlan
a year ago
Very nice friendly staff members!! Great to work with

  Scott Larson
5 years ago
Went to the lumber yard. Had what I needed, helped me load, split a sheet of plywood for me... Perfect place to get lumber. Helpful and courteous.

  Kali Sponseller
3 years ago
Terrible service. Called a moron and a loser because I wanted a refund for a missing package that my post office had to send a third party to retrieve.

  Brandon Gaffke
5 years ago
These guys are amazing to work with, they re very patient and passionate about what they do and furthermore they stand behind their products!!

  Nick O
4 years ago
Called to get a quote on an 8x17 ice castle and was told that they would not quote a price on the phone. I live 2.5hrs away.

  Keith Kraska
4 years ago
Great owner, excellent and helpful employees. Inventory is always well-stocked.

  Jennifer Lundblad
6 years ago
So helpful wish I would have gone there first for an ice castle!!!!