NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sergey Moskvin
5 months ago
I would have given it negative 5 if it was possible. Here is the what happened. My wife got a new car and I inherited her old one. Old car needed overhaul really bad as it has nearby 270,000 miles. Anyway, it overheated, and thermostat stuck half way open. I decided to change drive serpentine belt, idling pulleys, and spring loaded automatic tensioner. I thought well maybe I will replace the water pum too since I am taking cooling system apart. However, upon taking belt and the pulleys off, I have discovered that water pump cannot be replaced unless engine is half way out and the water pump has 18 bolts!!! Moreover, belt tensioner cannot be replaced either since its bracket is under the AC compressor. I figured I won't be able to do it, and, besides car has a lot of miles, and it's not worth to put sanity sweat, blood, and money in it. Anywho, I wanted to return parts. Unfortunately, my grandson ripped the tensioner and pulleys boxes as I was checking the parts out. The guy said, I am not accepting parts without box. I said look, how come in the past I have returned parts without boxes and sometimes without reciept, and there were no problems? He said: "I don't care if it was the other guy who accepted returns. I am not!" I got really infuriated really fast. So I said: "Okay, how about you can deduct some like 10-20% for getting new box and restocking fee, or for whatever that caused inconveniences." We are talking about parts order worth $450. He could have gotten $50 for restocking fees, but no, he has gotten even more cocky. And, no wander he didn't want to accept parts back. I think he might collect sales commissions or some sort of financial incentives. I told him to get the manager, and he said he was a manager and his name I believe Chris. I told him everything I think about the unpleasant situation, and that I am going to get hold of some superiors. I asked him if they have some method to file a complaint, and he said he doesn't know anything. I have spent at that store and other napas I don't know how many hundreds of dollars prior to this horrific experience. I leave in Mound, and this particular store is shy of mile away, very convenient. There is also ORiley's store about mile down the road fro napa, and I go there too if napa doesn't have things I need. Guys and gails at O'Reilly's always accepted returns without receipts or box if it just a white paper box. I still can't believe this Chris guy at napa would be a jerk over cheap white box. I found exactly same box and am going to take the label off the ripped box and attach it to new box. And, if that, won't satisfy return, then I will for sure and make sure individuals like that guy manager at napa will get in touch with customer service relations department or whatever. I am not going to give them $450 just over silly box. Will see. I will shoot an update on how things are going with this miserable return experience. I see many people here expressed their similar concerns. From now on , my foot will never step inside napa stores, period. Good luck to anyone struggling with same issues.

  Brian Dressel
10 months ago
we had purchased a starter at the spring park location and told that it would fit the 68 VW Bug we were working on. Unfortunately it didn t fit. We returned the part but were told it was scuffed up and missing a bushing so it wouldn t be accepted as a return. If we had the bushing it would be accepted The employee then told us that to get it to fit we could cut part of the shaft off and file it to fit. We found the bushing and attempted to return it today. The employee then asked where s the box well they had the old starter and placed it in the box for the new starter and kept it. He would not accept the return without the box which they said got sent off with the old starter and core. How is NAPA keeping the box our responsibility? Fortunately, we brought the starter over to the Eden Prairie location. They couldn t have been more apologetic and gave us the phone number for the area sales representative but Eden prairie could not return starter because Spring Park had our old starter core. We talked to the sales representative for the area and long lake store accepted our return and gave us our money back and credit for the core we had turned in at Spring Park.

  Matthew Willette
5 months ago
They had what I needed and it was all at a fair price

  Adam Parker
a year ago
Great staff, good deals on specialty tools. Plus they don't mind if you occasionally wax nostalgic on car stories now and then. Did notice the word curb spelled 'kerb' re 'kerbside service'.

  Adam Parker
a year ago
Came in and clerk offered me a deal which the computer said expired on Anti-Freeze special. Great tool selection as well.

  Doug Seabolt
3 years ago
Received flyer on Friday 10/9/20 that everything in the store is 25% off on Sat 10/10/20. Their price on Seafoam was $7.99 all week. When I went in to buy a case on Sat at 25% off, they told me $7.99 was with 25% off. NO wonder the store didn't have any customers in it on this huge one day sale!Went home ordered Seafoam from Amazon $6.99 free delivery!

  Reptar
a year ago
Helpful and friendly staff. They figured out the part I was looking for and helped me find it. Always have great service here!

  Ed Rockwell
6 years ago
Very friendly and helpful when I had a bad coil. I'd choose Napa over the other local companies. They sold me a bucket for $4 but you get 20% off your purchase! what a deal.Only recommendation is to use a newer ODB reader when helping customers and clearing the dash idiot lights. They accidentally cleared my VSC data because the ODB reader tried to use the wrong protocol during it's protocol negotiation. I had to do a zero point calibration to fix it. Kind of a pain to figure out. Update your tools to the new ones :)

  Preston Haley
8 months ago
Keegan is the go-to guy there. Really knows his stuff.

  J. Granger
4 years ago
Anymore this particular Napa is always my first call. Dan is the man. I've lived in the area for just shy of a decade and these guys have proven to have consistent quality service.

  Kendra S
5 years ago
Super friendly and helpful staff, they have a pretty good selection of stock but if they don't have it they can get some ordered pretty quick.

  Emily Anttila
3 years ago
The staff are always super friendly and helpful. They have even helped me put on my wiper blades if it's slow and they are able to.

  Alex Reis
2 years ago
The service has always been great. The employees have always helped me get the right products.

  Charles Schupp
5 years ago
Dan went out of his way to help me figure out what was going on with my truck and had me back on the road to make my meeting. Can t say enough about how much I appreciated this help. Customer for life.

  Charlie Miller
3 years ago
I purchased a power steering pump and was impressed with the staff as I was accompanied with professional quality interactions

  Douglas Gawtry
6 years ago
Usually have what I want and is the only decent supplier for some of the marine parts that I have to buy regularly.

  Jack Miller
6 years ago
Counter personwas very helpful and knowledgeble. Went theextra effort to get me the part I needed quickly.

  Chris Clipper
4 years ago
Very knowledgeable staff. They always have the part I'm looking for

  Lyndsey Clausen
3 years ago
Guy was very helpful. Didn't have our parts though

  bob anderson
7 years ago
These guys are the most helpful, have the best parts selection & great prices!

  Zave Lazer
5 years ago
Very helpful friendly staff really know there stuff

  Tom Z
5 years ago
Excellent staff here. Always knowledgeable and helpful!

  Nicole Sidwell
3 years ago
Even though there was three guys with Napa shirts on only one of them was actually working .......

  Allen Speer
5 years ago
Ordered hub bearing bolts for me. The only place that stocks them.

  Jacob Lenss
2 years ago
Knowledgeable staff and very helpful and friendly

  kevin greve
4 years ago
Always high quality Parts at a decent price

  Rob Doboszenski
4 years ago
Dan can always get what you need, and he always gets it right.

  Nick Sheridan
6 years ago
Great employees, parts at a fair price

  GoldieLots36 Umsted
4 years ago
Dan was super helpful and thorough

  Parker Bazoff
3 years ago
Trash ever since the manager left.