East Central Towing

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dan Matkaiti
3 months ago
My vehicle needed to be towed after an accident. The dispatcher was very kind on the phone and the driver was very courteous and professional while loading my vehicle and towing it and very fast to get onto the scene. I'd definitely call them again.

  Thomas Paulsen
3 months ago
Donnie and the crew of ECT are amazing and very professional would have 0 hesitation going to them for anything. KEEP IT UP DONNIE AND THE WHOLE TEAM OVER AT EAST CENTRAL TOWING!!

  Mark Erickson
9 months ago
A request was made to East Central Towing to have a car towed recently. ECT charged my credit card immediately $483+ and dispatched a truck. Their policy is to have an electronic waiver form completed, before allowing their driver to hook. The form was texted with a link that is broken - 404 error (and trying to find the form manually on their website is futile), so the waiver form never was completed, but the truck and driver apparently were on site and waiting for the form. A phone call was made by ECT, but could not be answered because of work commitments, so a voicemail was left and so wasn't replied to. Shortly after that time, the driver and truck left, never towing the vehicle, but keeping the full payment.Bottom line for East Central: 1. Do NOT dispatch a truck and charge a card until a waiver form is completed (as per your policy stated on your website). 2. Fix your link and website. Terrible process...

  Amy Wasson
a year ago
Super nice guy, made it really easy to navigate through a less than ideal situation. Chris recommended the the closest auto repair facility to save us money. He even completed the paperwork, so we didn't have to go out of our way even more. We highly recommend this company.

  Kelly Andersen
7 months ago
My son got into a minor accident. We needed a tow. They did an excellent job. Good price, Kind people!

  Shon Olson
2 years ago
Had my transmission go out in my Suburban on the way home from vacation over the weekend, East Central Towing was able to dispatch a truck to me right away, kept the vehicle for me until Monday and dropped it off to a local shop for repairs. Great service, very responsive and I didn't have to make the 3 hour (one way) drive back to Rush City to take care of the bill, let me do everything right over the phone.Extremely helpful for my situation.Services: Car towing, Local hauling

  Bex Williams
2 years ago
I have no idea what happened the other night of March 4, but i ve never been more perturbed in the lack of professionalism by a business. The other night my friends and I got trapped in some snow in Forest Lake around midnight, we called east central towing and they said they d have someone out in 30 minutes (after not asking any additional info about our vehicle). We wait until forty minutes has passed before calling again to get an ETA, where we re promptly sent to voicemail. We figure the line must be busy so we waited a few more minutes before calling again, we get sent to voicemail even faster. Two more times sent to voicemail we realize whoever was working had no intention of answering our call, so we waited another thirty minutes before calling another towing company. They asked for information not only about our whereabouts but what kind of car we were driving, where our car was positioned, etc. The other truck got there within forty minutes, and finally got us out around 2am. If you weren t able to do the tow, you should ve said something before leaving us to wait in freezing rain for over an hour. Absolutely abysmal service.

  Avery Kozel
2 years ago
Dan went above and beyond to help me get towed last night. Not only was he reassuring but he went out of his way to text us pictures of my car in the lot, and my keys in the drop box. Great experience with excellent customer service!Service: Car towingService: Car towing

  James Zeiler
5 years ago
Truly a professional organization. Everything about them is first class. The driver, Bruce, who is also the towing supervisor, was there within 1 hour. Exactly wait the dispatcher told me to expect.Bruce studied my situation in the ditch for a few minutes and then told me how he was going to winch the car out without additional damage.On a steep incline, in knee high snow, against several large trees that is exactly what he did. It was a work of art to watch him.I highly recommend East Central Towing. If needed I will most certainly call them again.

  Eda Bette Miles
6 years ago
East Central saved me when my jack failed after a tire blow out. They were great! Very nice and helpful. Great service! If you need help, give them a call.

  Tony
4 years ago
A gentle by the name of Dan went above and beyond retrieved a spare set of keys from me. Drove to my house went above and beyond to make a tow and also gave a very affordable cost... If you want good people go with these guys

  Brittany Hawley
2 years ago
Very professional & helpful. Jon even stopped by my house to pick up my keys even though the vehicle was at another location. Would definitely recommend & use in the future!

  North Suburban Garage Door Minnesota
5 years ago
I called East Central and requested a wrecker to come pull a small tractor from a ditch. They requested I sent pictures via txt. I sent pictures and patiently waited. Rush city to me is 28 miles. At 1 hour and 30 minuets I still don t have a truck.They then won t answer a call from me. Claim that they haven t seen the pictures after I sent them multiple times.The man on the phone originally said they would have a dry run fee of $50 if they weren t able to get it out, which I was more than ok with. Yet.... still no tow truck.

  Brian Trail
4 years ago
The driver was very kind to my daughter, he explained everything and he listened as to where to go. Response time was acceptable ( from the time of dispatch to arrival ).

  MrC
2 years ago
Bought 2 vehicles from them, had a problem with the first one but they took care of it and the second one was great,.! I'd like to get another one if needed and would recommend them to anyone looking to purchase a great vehicle.AAA+++Service: Vehicle purchasingService: Vehicle purchasing

  K S
6 years ago
If you need to be saved from the side of the freeway this is the place to call! The staff arrives quickly, works safely and gets you back to safety! Thank you East Central Towing!

  Ben
a year ago
They just pulled out of a ditch I got sucked into. They got to me in a timely manner and now im home free. Thanks guys!Service: Car towingService: Car towing

  Wes Schoer
2 years ago
Excellent service even in winter storms and extreme cold . Friendly and professional service you can count on for safety . Thank you for your diligence

  Horses 2Ride
6 years ago
Excellent staff. Prompt, courteous service. No one enjoys having to get a tow but if a tow is needed, thank God it's East Central Towing.

  Peggi Young-Nelson
4 years ago
We had a flat on the way home, along the freeway. Fast to get there wonderful service.5 stars all the way!!!Thank-you so much!!!

  Austin
2 years ago
Best place to go that I know of, I ve known the owner for years and he s a great guy, would highly recommend to go there, or call if you ever need a tow!!

  Alexis Wildhirt
6 years ago
They were early which was nice. 150 for a 10 minute wench and they broke the body of my bumper. Will look elsewhere next time.

  Rebekah Hawkinson
7 years ago
Great guys that helped both my husband and myself to get into cars when no one else would even try to help

  Alan Hereau
3 years ago
Very awesome place to work with. They are very professional and great equipmentServices: Vehicle purchasing, Car towing, Tire changeServices: Vehicle purchasing, Car towing, Tire change

  Jonathan Lee
4 years ago
Awsome employees friendly people great rates. Very helpful

  Dan SnipeHT2
4 years ago
Very friendly and kind. Gave me a ride, to pick up my truck.

  Ben
8 years ago
Friendly and professional. When I need a tow I will be calling these guys again!

  Rachel Stanley
4 years ago
Great,friendly and prompt service everytime.

  R H
4 years ago
They did a great job!

  Logan Schmitt
4 years ago
Timely and polite. The price was fair.