Valvoline Instant Oil Change

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  cheryl hawkins
4 months ago
Jake and Jeff completely saved my daughter's car from being totalled. She got an oil cange at a different location and they neglected to install the oil filter corrrectly resulting in an oil spill in the garage and leaving a trail when driving.Not only did they do a completely new oil change for free, but they also cleaned the spilled oil from the engine. They even came full circle saying they would reach out to the other location to address this with that manager and offered to send someone to clean up the spillage from her drivewayThey were extremely professional, courteous, and thorough!

  Nicole Wallace
2 weeks ago
I would give them negative stars if I could. They put the wrong cabin filter in my car. I heard a strange noise in my car when I turned on heat/air and so I brought it to my auto body shop. Not a mechanic myself, I had no idea what could have been the cause. Apparently since it was the wrong filter, leaves got in and the noise was them rattling around. My shop fixed it and told me what had happened when I picked up the car. I brought the wrong filter with the $112 bill back to shop and asked to be reimbursed. They only have me the $54 for the filter. Apparently I am to eat the additional cost of their expensive since I didn't bring it to them with the concern first!?!

  Mike Carpenter
2 months ago
Not sure what happened to this place, but the quality of service is terrible. The last two times I've brought my truck in for an oil change, the guys working there seemed more interested in checking their Snapchat than actually doing their jobs. Valvoline's multi-point inspection was completely skipped. Tire pressures weren't checked, the air filter housing was never opened, so no idea if a new air filter was needed, and no additional services were offered (like changing the transfer case fluid, replacing windshield wipers, or any other scheduled maintenance services that Valvoline has always recommended). There doesn't seem to be a manager, and the employees appeared uninterested in performing even the most basic tasks. They couldn't even wipe off the oily finger prints on the hood after closing it. Very disappointed in the service and staff at this location. Needless to say, I won't be bringing any of my vehicles to Roger's Valvoline and I wouldn't recommend anyone else to either.

  Adam Hunt
a month ago
Went at 10am on a Saturday. 3 cars for 3 bays. Told it would be 15 minutes. Well they got us with that line over 6 times. 2 hours later we finally pulled away. Were told they couldn t provide a refund and I needed to call corporate. If they would have told us it was going to be 2 hours we would have left. Save your time and go somewhere else. Absolute joke in my opinion.

  Jaden Gnibus
3 months ago
Absolutely insane. Waiting over 2 hours for a single oil change. Got moved around the line just to sit longer. Told 15 to 20 mins cars getting there after us got in first. Don't waste your time here. Go to a shop atleast they can give you better wait times.

  Kelsey Kratoska
6 months ago
Terrible experience. They broke stuff from my car multiple times. They also need to train their employees on how to correctly put in an air filter. They ve costed us over $1,000 in damages due to an air filter being put in incorrectly!!! They wouldn t do anything about it when the dealership had a video proving their wrong doing!!!! Horrible customer service and horrible management!!!!!! Never will I step foot into this place again!

  Jenny Hansen
a year ago
Very friendly crew! They were thorough with my car and explained why I should check my cabin filter. They also encouraged me to check my oil more often since I have high mileage and discussed why I may be burning more oil. When I left there were many crew members saying thank you and goodbye greetings. Very quick pleasant experience!

  Nicole Lynn
5 months ago
Don't come here unless you wanna wait thirty minutes for an oil change when it's not even that busy. I waited long enough and left elk river us much better but was in the area.

  Sara Rocksted
8 months ago
I had a unique situation when I went to valvoline. My skid plate refused to come off for my oil change. The crew did everything they could but it wouldn t budge. They were honest and polite about what was going on and apologized quite a bit for not being able to get it loose/off. They offered suggestions as to where to go next and what to do. I appreciate their honesty and their clear communication. This was my first round at valvoline, and even though they couldn t do the oil change due to unforeseen circumstances I would still recommend going there. Thank you crew for doing all that you could!!

  Kristin Johnson
8 months ago
I've been to the Rogers location twice, each was an extremely long wait. The second time I waited for over an hour. No one approached me until I pulled in. They proceeded to tell me they were out of the oil my vehicle took (synthetic 5W-20) and could not complete an oil change. Will not go to this location again.

  Heather B
a year ago
I stopped here on a Friday afternoon for an oil change. I was shocked at how quickly it went! I think I was in and out in under 15 minuets - no joke!I was worried about getting up-sold as a female who knows little to nothing about cars or vehicle maintenance, but I didn t experience that at all! The opposite actually occurred when the tech was talking to me about my air filters, and I realized I ve been being talked into changing them too frequently at my regular place.Bryce and Jackson were so nice, professional, and very friendly and made the whole experience very enjoyable. Keep up the great work, guys! Thank you & I ll definitely be back!Service: Oil change

  Michael
7 months ago
This is a long story but I feel that I have to express it.Please be very careful when taking your vehicle to this facility.Late July, I took my vehicle into Valvoline to get an oil change. The employee mistook some parts on my vehicle, thinking it was the oil filter. My oil filter is on top of my engine, not underneath. Certain parts of my vehicle were damaged and were unable to be immediately repaired. I had to leave my vehicle in the Valvoline shop, and get a ride back home.Valvoline took my vehicle to a local repair shop, where it took approximately 10 days to fully repair, costing approximately $4,500 in parts and labor. Valvoline was happy to pay for the repairs, which is not the overall problem.During the 10 days without a vehicle, Valvoline has a policy where they provide a rental vehicle to customers when they break their engines. However, the contract is through Hertz, which was the only rental place to receive a car. The only Hertz that had an available car for me was down in Bloomington. I had to find a ride to drive an hour down to Bloomington to get a rental vehicle because Valvoline destroyed mine.I then had to use "my" credit card to pay for the rental vehicle "per Valvoline policy" in which they would back pay me afterwards.Fast forward 10 days to when my car is finally repaired. I get my car back from the shop, I hand in the rental car back at Hertz in Bloomington. I received the overall bill ($948.13 for 10 days), which I gave the invoice to Valvoline back in Rogers.Approximately a week later, I received a check in the mail from Valvoline for ($652.45) for the rental car. However, I paid almost $950 for the rental car. I called Valvoline headquarters in Kentucky and they said they couldn't do anything about it, because the area manager (Scott) denied $300 of the invoice due to be taking out extra insurance on the rental car. I requested another review of the incident, because I was not told anything about insurance, and I assumed I needed insurance to drive the vehicle. The Valvoline Policy does not specify anything about insurance on the rental vehicle.After the second review of attempting to have Valvoline pay the remaining $300, I spoke with another "acting area manager - Patrick", along with the store manager (Charles) regarding getting the insurance on the rental car paid for. I was denied a second time in getting reimbursed the $300, which I now have to pay for. Rental car companies require an actual "credit card" when renting a vehicle. The $948.13 for the rental vehicle was placed on a credit card. Credit cards have interest, which has been accumulating since this incident started over a month ago.I am having a hard enough time paying for my bills on time. I took my vehicle in for a simple oil change. Valvoline wrecked my vehicle, and yet I still have to pay $300 from the entire incident. Valvoline does not care about me, my family, or my vehicle. I would assume they don't care about you or your vehicle as well.As a disabled combat veteran who served in Afghanistan, I thought a loyal American owned company would be there for me. I assumed wrong. I really do have a loss for words when it comes to an organization not fully reimbursing their customer for wrecking their car. I struggle every day with simple tasks in life. I didn't need this issue added on.Please take this incident into consideration when going to get your oil change. If it happened to me, then it could happen to you as well. I am shocked and hurt that I had to actually pay $300 for Valvoline wrecking my car. It was supposed to be an oil change, but it turned into this mess.Thank you Valvoline. Thank you for putting your customers first....

  Melissa Umerski
a year ago
Have been coming here for years and today had the best service ever. The guys made sure to get people in as quick as possible,Checked an air filter which had never been checked in past service, used the proper machine to take the oil out (more superior), honored a discount that I had not gotten in the mail due to a move and were kind and professional. I was told there is new management , seems to be doing a great job. Lots of workers too, which is goodduring current timesService: Oil change

  Everything Apax
3 years ago
My van has a rooftop ac unit that makes me about 9' 10" tall. I was able to fit in through the bay door. The techs watched my ac to be sure it cleared. Quick service and attentive techs.

  Dan Kreps
2 years ago
Terrell and the group of guys and gals were awesome! I was in and out and they did a Transmission and Engine fluid replacement.

  Clark Messenbrink
6 months ago
Friendly and efficient working crew. Completed the oil change quickly and checked fluid levels to make sure everything is filled to proper levels.

  Renee B
a year ago
There was no wait at lunch hour. I loved seeing two women working along with the two men. The service was finished in a timely manner. I wasn't harassed or intimidated into buying other services or auto parts. I used an online coupon for half price oil change. I will return in the future.

  Justin Peters
7 months ago
Rogers Valvoline is the Best vavoline oil change location I have been to and I have been to about 15 different locations fast friendly service that will get the job done right and get you on with your day keep it up I will be back next oil change.

  Nightwing 08
a year ago
Kudos to Charlie and the crew providing Exemplary service today. Charlie and the crew's people skills were on point; nothing but positive vibes even learned something new that I didn't know about. Lbvs Nor was it ever even checked EVER at any location in the Twin Cities. They were skilled, fast, knowledgeable in their work and efficient. He didn't try to pressure me into anything I didn't want to do but simply mentioning whats recommended. Went through the rest of the process quickly and efficiently. Let's be honest you don't always get the same kind of service from the same company. I've been to multiple locations based on convince and without a doubt my entire experience there was . Even if I wanted too I couldn't find one thing to complain about during my experience today. I'm not one to write reviews typically but I am so impressed with the service today I had to publicly let it be known that Charlie and the crew who worked on my vehicle today did an ideal job and the other locations should take notes. Lbvs

  Rick Omann
6 months ago
This location has went extremely down hill. I say this as I have been a patron for years. Our last three visits have sealed their fate with us. Two times they didn't have fuel filters for two of our cars. They took 40 minutes to go up O'Reilly's to buy a filter after the draining our oil.The next time, with a different car, they told use to go up to Napa to buy our own filter.This last time they forgot to add any oil before they asked use to start our car. Oils lights flashed and we heard a horrible sound from the engine. Seriously? They then told us that they were unable to assemble my engine back to the way it is supposed to be. Oh, at least the offered us 15% off our next visit. I guess that will go unused.

  Michelle P (Scoutmaster Mama)
2 years ago
Tony and Terrell were awesome! They noticed my cabin filter had not ever been checked/replaced and offered to just check it. It was very dirty and needed to be replaced, and even gave me a discount since it was an unexpected expense. Very polite and professional young men, I will definitely be back.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Ruff Design Studios
6 months ago
Mason & Joel were great. No pressure up sales when it came to the extra services (tires, lights, filters etc.)Service: Oil changeService: Oil change

  L
a year ago
2 things Got my oil changed and they didn't reset the oil light. :/ My car is always telling me change oil. Also, not sure they gave me the premium oil I paid for. My vehicle runs differently now. :/They've got too many people working on your vehicle I don't know if they rotate people during the process or what but they were three people that were working on my vehicle and I have a brand new car when was taking the money and two were doing the oil change perhaps one was checking the tire pressure it just was Goofy they were very busy as well.

  Chad Daddy
a year ago
Best service I've ever seen at a place like the. I wish everyone would just follow suit now. A nice guy named Gabriel helped me out, and he really went the extra mile.

  Sarah Roetman
5 months ago
I live in New Hope, but use this location because the staff here is so nice and honest.

  Joel Smith
4 years ago
Amazing service. The guys were super helpful and efficient even though they were a couple guys short.I didn t have a coupon and they still helped me out and gave me a great deal for my air filter. I will definitely be returning back for repeated business.Quick, easy and affordable! And best of all, I didn t have to get out of my vehicle.

  Sarah McGeough
2 years ago
Pretty disappointed. Pulled up, saw 2 people working on a car. I waited and waited( not a big deal as I thought they might be short staffed). Finally someone came to help me. They Asked what I needed done - I told them an oil change and a couple of my lights were out up front. They did the oil change and I heard the woman working tell the man not to forget my light so he changed it. I asked what about the other one and they said there wasn t another light out. I told them I m pretty sure my fog light was out so I heard her ask again, if my fog light was out- the man working said no and said he checked. I told her I must be crazy. There were literally 3 guys infront of my car at this point. I get home and look at the light, sure enough it s still out Service: Oil change

  Kimberly M Gustafson
3 years ago
I had my oil changed in mid July. They talked me into a new battery. This last weekend (Labor Day) I had car trouble 250 miles from home. The battery connectors were completely crumbled. So it's safe to say they knew this at the time of the battery install and said nothing. Be very careful if you do business here.***Never heard anything back from the business after they said they would review this issue.

  Caylie Salge (CallieCakes)
6 years ago
Super friendly staff. They were quick didn't try to pursue me into getting any additional services. Professional staff and the best part is you just drive in and they get started. They do a multi point inspector. Check your lights, turn signals, tire pressure, fluid levels And air filter. I had a bit of a wait because they were assisting someone else but once they got started it was complete within 30 minutes.

  Tessa Theisen
a year ago
With a highly knowledgeable staff Bryce was able to give me the royal treatment of everything with my dodge journey with Jackson underneath changing the oil with ease and precision this team is exactly what I look for in choosing an oil change shop keep up the great work!!!!Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change