Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tree Strings Guitar Repair
5 months ago
I needed two snow tires on my daughters car, which already had two good snow tires on it. I ordered the tires online from Walmart. When they arrived at the store, I scheduled an appointment via telephone, which is what the person working the counter had told me to do; rather than book online.We dropped off the car just before 10am, which is when our appointment was scheduled. The work did not even start until nearly 1pm. When I stopped in to check on the progress, I was told that the tires I ordered were not snow tires, but all-season tires, and so could not be installed because you can't mix snow tires and all season tires. I was disappointed that I had made an ordering mistake.I went ahead and purchased 4 brand new all season tires that they had in stock and made an appointment to have them installed a few days later (earliest available time that worked for everyone).When I got home, I went and looked at my receipt for the tires I had originally ordered to see where I had made the mistake. WELL, it turns out that I did NOT order the wrong tire! I had indeed ordered the correct snow tire! So, either they sent the wrong model tire to the store, or the mechanics did not know what they had. I am going to give the mechanics the benefit of the doubt and go with the idea that Walmart sent the wrong tires. Walmart's mistake cost us nearly half of a rare, valuable Sunday with our family.Today we are having the 4 new all season tires installed...which I had already paid for...and they tried to bill us for them again! It turns out someone had filed the paperwork incorrectly. Thankfully they found the receipt in their system and corrected the mistake; which required them to redo ALL the original paperwork (more time wasted).Finally, all the people we dealt with were very nice to us, however, they complained about the scheduling system and were fighting and yelling with each other. Quite unprofessional. While waiting for the work to be done, I overheard other people with issues as well...double booked time slots; incorrect tire orders and double charges on tires.We will not be using Walmart Red Wing for tire services again.

  Matt S
7 months ago
0 out of 5 stars. Had just changed the tires the night before on our work truck. Brought the truck in to have the tires balanced, waited three hours, and was told, "we couldn't get the lug nuts off so we did nothing... here ya go." Not to mention the service tech had attitude about it. As mentioned, I had all 32 lugs off the night before with a cordless impact wrench. Days earlier, I personally watched a 50 year old man remove 8 of the lugs with nothing more than a tire iron to change a blown tire and put on a spare. I know everyone is hurting for good workers these days... but c'mon... "can't get the lugs off?" After calming the blind rage I experienced, I had a pretty good laugh about the whole thing. Imagine going to get a coffee at Starbucks and the worker telling you, "Sorry I don't know how to make coffee."

  Victoria Greer
8 months ago
No one answered the phone after calling a few times. I was trying to order the correct tires or see if tires were in stock. It then rang to the customer service desk and they told me they were short handed. I get it. Everyone in retail is short handed. I just wish someone could have helped me. I ended up saying forget it and ordered directly from the manufacturer and having a local tire shop take care of me. I actually called both Wal-marts in Rochester. I was pretty disappointed.

  Master Steve95
9 months ago
This Walmart Auto Center is short staff as of 6/28/23. I have been to 3 other Walmart's in my local area and they are all doing appointment for everything, because they are also short staff. I came in on 6/27/23 finding out it would be a 4+ hr to get an oil chance. I asked if I could make and appointment so I didn't have to wait around that long. The associate that was serving me told me that they are a first come first service location. I'm done going to this location for Auto service and will start making appointment at the Hastings Walmart Auto Center instead. At least they allow their customers to make appointments when they are short staff, so that customers don't have to wait around for 2+hrs to get an oil chance.

  Catherine Watson
6 months ago
Service was excellent. I did not catch the names but the young lady working the desk was great.

  Evy Wedde
7 months ago
Service technicians were able to get my vehicle in right away for a battery replacement. They were curtious and professional.

  Dan Christensen
a year ago
While I understand I declined the road hazard option, a brand new valve stem shouldn t leak 10 miles from the shop. Causing the tire to go flat and destroy the sidewall. First and last time using this shop.Service: Auto tire replacementService: Auto tire replacement

  kalul jonah
a year ago
You don't need an appointment, approachable customer assistance, installed my new battery in as little as 15min. Batteries are cheaper compared to other auto centers, plus you get a discount for returning the old battery.

  Angela Fraga
2 years ago
I had just bought a truck and it needed a new tire. I was heading to a tire place but the tire on the truck had got so low it needed to be changed. I got a tow to Walmart and they had one tire left so my husband took it off in the parking lot and they change it out for us. It was very fast and the manager helped us out in definitely a time of need. Every place was closed because it was Christmas eve. We are also from out of state so they were a life saver. I believe Candy was the manager's name.

  Deanna Quade
2 years ago
Fast, good service on my set of 4 new tires. Reasonable pricing on tires. No issues & happy with result. FYI: Appointments only. Short staffed.

  Funbox Entertainment
7 months ago
Never open anymore that makes my rotation plan i paid for useless

  C71
5 years ago
I ordered tires, and thought it would be pretty hard to mess up. Well, I was wrong. Somehow they lost a lug nut. We have chrome plated lug nuts and they replaced it with this yellow zinc monstrosity.The employees were slow and lazy. 2 of them were asked to change the tires. One just sat with an old lady to chat about yarn and the other said that he couldn't lift. What are you doing working in a tire shop then!?!?It should not take 2.5hours to change a set of tires.

  Kaia Conzemius
5 years ago
I called and Candy the manager picked up right away. She explained a few different options. My car was in an out in about 30 minutes. I had a great experience here and would highly recommend them for tires.

  Axel Kana Hischer
5 years ago
Mat not be fair for me to comment being an ex Assistant store manager BUT give credit where credit is due..The manager in charge of this department knows her business and expects nothing but the service and customer satisfaction around. Which seems to come easy with the incredible staff that she has under her...Only advice I could possibly give is...DONT CHANGE A THING.

  Brandon Atkinson
9 months ago
Terrible service waited 45 minutes just for someone over the counter tell me my oil change would take another hour and a half

  Michelle Meier
4 years ago
Had to go to this store because the hastings Walmart auto center is absolutely horrible. Couldn't find my tires that were delivered, poor customer service and apparently you now have to schedule a time online to have tires mounted. No such thing.The redwing store is the total opposite and worth the 20 minute drive. Don't change a thing. You guys rock.

  kevin kocina
9 years ago
Purchased tires from Walmart and they were improperly balanced. Went back to have them fix it and got " it will be 3 hours and we don't do appointments!" Lots of places in town have for better customer service and quality mechanics. I will be going to Johnson tire to fix this mess

  Macio SiX
10 months ago
The lack of staff really hurts this shop. the one person behind the corner had to ask for help for every transaction. The entire system needs to change..

  Jodi Lewis
5 years ago
Went in for an oil change and air filter. They finished while I shopped and I don't think I had to wait even 5 minutes. Reasonably priced, too. And my car is a full synthetic!

  whokenstad
a year ago
Still not sure why they had to pop the hood to try and change tires. Took forever to check in, got a call 30 min later that they wouldn't mount the tires because they weren't the exact ones that came on car.

  Sue Serkasevich
6 years ago
I shouldn't even give a star, but otherwise couldn't write thisSaturday afternoonI went to get a screw out of tire which they said they could patch, the girl asked if i wanted an oil change , i said ok, then they decided I needed new tires after calling me back to desk, I said no I would check with my husband..they did say the simple oil change was done on my 2011 Ford Edge with about 60, 000 miles on it. (I have had no problems with this vehicle).I drove off and 15 minutes down the road my car slowed down , wouldn't accelerate , my car all of a sudden flashed a low oil pressure and alarm and died on a traffic lane on a bridge. The car wouldn't turn over, I almost got hit several times by cars..i called 911 and police came..thank you police.. and had to have my car towed. Thank u Midway towing..I almost got hit on the bridge..my car is at Midway towing in Red Wing, waiting to be checked out on Monday morning..I called 3 times yesterday at Wal-Mart, finally got the assistant manager of the store, who said they would cover towing. Once I got home 2 hours later I called Wal-Mart again, and finally got a hold of auto dept and he said supervisor would call me this morning...i have never heard from him yet..I will never shop at Wal-Mart in Red Wing again for anything!!! I am pursuing this as soon as I find out what they did to my car!!! I just am SO thankful for the Police and Midway Towing..

  Evolving Erinb
10 months ago
Really great service. Employees very friendly and did a great job as well.

  Hope Hernandez
4 years ago
It turned out great after my issue was resolved quickly. Employees very nice and professional. I'm happy with results.

  Nick Anderson
4 years ago
Fast, friendly and affordable. Had the tires I wanted in stock, installed within an hour and no sales gimmicks!

  Bobbi Hanson
3 months ago
They were short staffed

  Carrie Smith
10 months ago
Staff are friendly. They always do a good job.

  Kimberly Schellinger
2 years ago
They're always very professional. Heck I'd rather have them fix my car then any of the local shops!

  Tobie Arfstrom
5 years ago
Good experience. I wasn't aware they were open that early. It was nice to get the oil changed first thing in morning.

  Judy Hinrichs
5 years ago
My car was serviced speedly, & i was informed of all choices & their meanings, & the price was great! I will definately be back!

  Gaming Life (GL)
4 years ago
Best service and does the job right. The staff are very friendly. The prices are a steal. Recommend this place for sure.