House Ford Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Steve Zastrow
2 months ago
I had oil change, rotate, adhesive removed from some decals, and rear end bolts tighten, Rick the mechanic was superior to work with he even took me for a couple of rides before and after this repairs! It was great!

  James Feldt
8 months ago
Can't seem to get my car in for service. I had an appointment, was told if I brought it in early they could get started on it early, I did that they did not work on it at all and I was told to reschedule. This was for an oil change and safety recall. Now I am being told they are several weeks out for service appointments. I will take it elsewhere, I guess I am not worth their time or they are not willing to work on recall work.

  Danielle Larson
3 years ago
Absolutely dissatisfied with my experience. I brought my 2017 Dodge journey in for a horrific shake in it while driving. I've had my car at two other mechanic shops but due to both of them not being a certified Dodge dealer, they couldn't fix my car. So I brought it to Red Wing. They came back with, they balanced my tires.... umm, no thats not what I wanted. I new something was wrong with the driveshaft. I was told this in the beginning. I went to a third non Dodge dealer in red wing and they told me it definitely not the tires. So i made the trip to Eau Claire WI to their Dodge dealer and they told me its definitely not the tires. Come to find out. They replaced parts on the driveshaft AND my rear differential was leaking, so that was also fixed. Im not pleased what so ever with Red Wings job. I need a reliable vehicle for my children to ride in and I now know NOT to ever bring my vehicle back to Red Wing again. Poor quility of looking over a vehicle and getting the right diagnosis when its been to two other mechanics and they both said the same thing about the driveshaft.

  Luann Brainard
4 years ago
I was involved in an accident with direct collision to driver's rear wheel. I had it towed to House Ford to have the drive train looked at before it went to body shop. The vehicle returned to Ford after the body repair for inspection before it was released to me. I drove it 150 miles when warning lights started for rear wheel brakes. I returned to Ford, where they informed me THE AXLE WAS BROKEN AND THE ONLY THING HOLDING THE WHEEL ON WAS THE BRAKES!!!!! When I asked if they had looked at that after the accident, I got a shoulder shrug. They fixed the axle, and when I picked it up, the wheel still had all the brake dust on it that it had when I brought it in. I had to go back in and ask for a rag so I could clean it myself. There is more to the whole story but this in unconscionable!

  Diane Anderson
a year ago
Both service and parts departments are very customer oriented and kind. I appreciate all that they do for me.

  Michael Marschinke
3 years ago
Friendly service and they will take care of you

  Hope Hernandez
3 years ago
Very satisfied with service . They took care of the problem in an hour.