NB NAPA LLC, NAPA Auto Parts North Branch

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Eric Bergum
4 months ago
I've been doing business here for years. The guys are great. Always very helpful.

  Mr. Flemm
3 months ago
When I didn t know what I was asking for, I was dealt with pretty rudely. I was pretty embarrassed. Don t know the names but some bald guy and his female assistant.

  Shawn Zak
3 years ago
Best parts and tool store around here! The owner is hands on, he, & the staff always go the extra mile to help their customer's. I've been using this NAPA since the mid 90's. If any of the general staff can't answer your question, just ask for the owner or Todd I'm sure theyll figure it out for you!

  Alexandra Graves
a year ago
The staff here is so awesome. I was a little shocked. I needed new wiper blades. With the weather so cold my last blade snapped off as I was getting ready to head to work. I showed up to NAPA when they opened and they greeted me got me a good pair of wipers and directly went and put them on for me. I was not expecting that. I expected to buy them and go home and watch a YouTube video on installation to get my old blades off and new blades on. Other auto parts stores I have visited haven t installed anything for me (especially on a cold day like today). Any future auto needs, NAPA has my business. Good people work there!

  Brian Tollberg
7 months ago
When it came to certain delicate parts they have them and also carry several semi parts or can get them in a day or 2. Prices comparable to OEM s

  Frickkenn Duck
a year ago
Had part in hand that I needed replacing. They gave me the part number. I ordered the part. Wrong part. Come back with 2 part numbers that will work. I remember dealing with you, I tried having you get this last time. I specifically got the part number from to order online so I could get it faster. Now I m having to wait 1 more week than had I done the slower option.

  Fran Tanner
3 years ago
Customer service and support is all the crew here knows. All of them are on top of their game and truly work as a team supporting each other and their customers. What I thought would be an awful journey into a parts store ended perfectly. Solid and sound advice and support. Very impressed!

  Dan Church
3 years ago
Love this place! Very helpful and friendly staff. I buy all my parts from them. Their COVID policy is perfect and constitutional unlike most businesses. If you have a medical condition preventing you from being able to wear a face covering, they will not discriminate, belittle or harass you because of it. This reason among others is why they have my business for life. Thank you North Branch Napa!! God bless America

  Rob Lutz
3 years ago
I have always had good service from this location. All the staff seems to be very knowledgeable unlike another place in town. this Napa is normally my go-to place for quick parts. My only gripe is I wish they would be open a little later but that comes with living further from the cities.

  Leslie Hansen
a year ago
Preston at Napa was so beyond helpful to us. Our thermostat went out on our way to Minneapolis. With our baby and exchange daughter in the truck, he provided us great service and tools to change out the t Stat ane get us on our way. He let us borrow tools and brought us a bucket of water. He went above and beyond to help get us back on the road. Thank you, Preston!!

  Angie Youngberg
3 years ago
I have never been so pleased to go to an auto store. I usually dread going. But the people that work their were so kind, and great spirits. The gentleman who was helping me, helped me get my old battery out and put a new one in, plus he did my wipers for me. This will be my go to store from now on. Thank you Napa crew for turning my dreaded worry into a pleasant experience.

  Dirk Nelson
3 years ago
There were 2 people working the counter and not a mask in sight! We have a mandatory mask mandate in MN yet these people are ignoring it. I have friends who have been very very sick with the virus and some have died. One of my friends spent 5 days in the hospital on oxygen and blood thinners because he went into an establishment where they weren't wearing masks. I won't put up with this. There is no excuse. I won't go back.

  Troy Mickelson (BigT)
2 years ago
I had purchased a Napa legend battery here and it had one month left on its warranty and I brought it in because it wouldn't hold the charge. With no questions asked they replaced the battery for me and we're very kind about doing it.

  Mac Me
2 years ago
The guys behind the counter are very helpful and knowledgeable. I went in for a gas cap for a 34 year old motorhome and the guy actually wanted to try it on before I purchased it to make sure it fit!

  Joleen Peters
5 years ago
Went here for an axle they were overpriced at $75 with competitors listing at $40. Asked if they would price match and the man rudely said no and walked away. Went to cambridge got the part for $40 at Autozone. This place is overpriced and not willing to match other brick and mortar prices. They've lost my business I'll just drive to cambridge for my parts.

  Trent O
6 years ago
These people are fast, friendly , and down-to-earth and they know your part number before they look it up. All the employees are eager to help and back each other up to make sure your shopping experience is the best!

  Mark Teske
3 years ago
Great bunch of people working there and are always willing to help along with making sure I get the correct stuff.

  andy ross
a year ago
Very helpful and knowledgeable staff. The parts are expensive but a good quality.

  Brian Voss
5 years ago
Found myself needing a battery for my truck (doesn't start so well with a dead battery). Went to Napa and they knew which one I needed right away. Can't beat good, local knowledge and service.

  Pip Boy
3 years ago
Always friendly. Only downfall is that we almost always have to wait for a part ti come in. Typically that can get next day though

  Steve Peterson
a year ago
Staff is very professional and does a great job the 1st time getting the right parts.

  Mia Bakker
4 years ago
I needed oil for my truck today. Very nice man at counter even added the oil for me! Great service and very kind.

  Amanda Latsch
7 years ago
I stopped here to have my battery tested. They checked my battery and alternator, but he wasnt positive which was bad. So rather try to sell me something I didn't need, he gave me some very helpful advice.

  Jimmy Eshelman
7 years ago
Great help, even though they did not have the part I needed they pointed me in the right direction. Definitely will return for future projects.

  Alan Rasmussen
6 years ago
Oh my I ordered the wrong parts but due to extraordinary effort they we abe to get mechanic the correct parts and the job got completed on time.

  Casey S
7 years ago
Knowledgeable employees, good value parts. Fast access to non-stock items. Helpful withh odd projects.

  Tom N
2 years ago
Very helpful people and I've always had a good experience

  Terrance Brownell
7 years ago
Zack and Josh really helped me out on Saturday afternoon! So glad they were open until 6 p.m. I'm now a lifetime Napa customer!

  cody anderson
3 years ago
Been going for years very knowledgeable people and always have what I need.

  Fred Day
a year ago
Staff is quick and knows best parts.