Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Sarah Hernandez
2 months ago
I used this tow company through my insurance, and it was a pleasure to work with Ken. He was on time and very friendly, despite it being negative below zero outside. He was also careful with my car. thank you Ken!
Bri H
3 months ago
Starter died at 1150pm on the 23rd. Called for assistance on the 24th at 910am. Was promptly laughed at for expecting someone to "roll in the mud" (in a paved parking lot) to help us. So apparently this company has better things to do than be commonly decent on Christmas Eve. Definitely have better things to do than give them any of my money.
Bella (Phantasmic Ether)
4 months ago
Just had to get service to unlock my car driver was wonderful; very prompt and friendly! Had it open within minutes. Awesome!Service: Car lockoutsService: Car lockouts
Darron Thompson
3 months ago
Called and asked how much it'd cost to get assistance, the dude laughed and said since I didn't personally have the tools, it'd be too difficult to replace a starter.
Jan McIntyre
2 years ago
Our service guy went above and beyond to get us back on the road after we had a blow out. He made sure to explain the situation to us and provided us an affordable option to repair the spare tire, that was basically useless due to the poor condition of it, after doing everything he could on site. Communicated through out the whole ordeal so we knew just what was going on and had a valid time frame on everything. Superb service that I wouldn't hesitate to use again.
Justin Jahnke
a year ago
Used roadside assistance that found this shop. Called to verify it was going to take as long as it stated. Guy was brash and a bit rude. So be it, everyone has a bad day. Hour later I get a call from a dealer stating " some guy dropped your truck off here. I told him he might have the wrong place as I don't know anything about it. Mechanic said that the delivery driver said too bad, he already dropped it and wasn't going to load it back up." Truck was delivered to the wrong shop and they never bothered to call me to verify when the mechanic brought this to their attention. Everyone has a bad day, but this is uncalled for.*Update*Per your response of correct the form- I used the app to pick out Midas as the location. I had my agents also verify that is what it was stating as they were confused as well. I also had to speak with the 3rd party state farm agents on the phone regarding this. And no this is not the "norm" for people in the trucking industry. I grew up dealing with tow truckers and turning wrenches for cars that have been totaled out to repair and put back on the road.Also after the initial call of me verifying the 88 minutes wait time. At no point did we have another contact for you to 'verify' where it goes.As far as the behavior. Between me and the other individual that dealt with you directly we both had the same feeling. You were having a bad day. Seeing as how you respond putting the blame back on us. Ya no worries on seeing us as a customer in the future. You took a simple process that should be straight forward and left it in a nightmare state. Thankfully I had to deal with this and not my wife. Have a blessed day and I hope you had an amazing holiday break. Good luck sir.Service: Car towing
CHERYL Starrett
a year ago
The driver was awesome. Got my keys out right away. Very friendly. I would definitely recommend your business and use it again if needed. Very prompt service. We waited for less than a half an hour.Service: Car lockoutsService: Car lockouts
Chad Forte
7 years ago
I had to move my vehicle due to snow plowing at my apartment. Battery was dead. I called them and the service was excellent. I had less than an hour to get it moved and they arrived promptly. The driver was very friendly and got the job done quickly. I highly recommend this company.
Allison Kloti
3 years ago
I had waited about over two hours for them to come fix my tire and the guy let me know that he was going to be running late which was fine. Once the guy came he was extremely rude told me that him coming out was a waste of his time and then proceed to tell me why I was wasting his time. I apologized because I didn t know that he could not fix my tire and then scheduled to have another tow truck come and tow my car. The new tow truck from a different company was able to put air into my tires for me and I was able to drive my car to a place I needed. Not only did your worker sit there for 5 minutes and tell me why I was waste of time but he could have done an easy fix for me and could have been on his way. Which I could give this place zero stars
Jo Van Wyhe
7 years ago
Friendly service! My "jump" became a tow when my battery would not accept a charge. My insurance company wanted to call another towing company. Greg got on the phone and cleared up the confusion with my insurance company and towed me to the shop. I would highly recommend Fishhook towing!
James Bemel
2 years ago
Was gonna give a 1 star but being the wrecker driver came out to change my flat tire he was very nice and joked with me. Later that week the same tire he changed snapped off on the highway and assured me a tire cannot just come off on the highway and did not want to help just accused me of bad maintenance
Cyron stratos
4 years ago
Is there a rating higher than 5 stars? The best towing service in the area, got pulled out of a ditch super quick and response time was fanominal, the driver took really good care of me his employer should be very proud to have him.
Connie Rockvam
2 years ago
He came to change my tire on the side of the highway. He got there very fast and was super nice. He even followed me home for a bit. Would definitely recommend!Service: Tire changeService: Tire change
Michelle Baerg
4 months ago
Awesome service! The gentleman was beyond professional!
Carol Greene
7 years ago
The pricing CAN NOT be beat!! Honest and quick in responding. I will recommend this to EVERYONE. And Terry has my business for life. Call him for car troubles, you won't regret it.
Jim Doyle
4 years ago
Insurance sent him out, guy was rude, tried to charge me when my insurance covered the service. Beware, this guy is not legit. Called my insurance and filed a complaint after they verified I was fully covered.
Becky Zweber
5 years ago
Highly recommend this company. Was plowing snow and got stuck and the driver was very helpful and pulled me out. That was a very nice blessing and gesture. Greatly appreciated!
andrewthag
2 years ago
Defenitly not 24 hour service,The reason for the review not even the fact you failed to provide me with a towing experience, its that i wasnt even able to get in contact with the buisness
Brett Tollefson
7 years ago
I needed a tow, they showed up within 10 minutes!!!! Excellent customer service, I truly enjoyed the driver. Thanks, Fishhook!!
Brittany Nelson
4 years ago
Went out of his way to get my car out of the ditch despite terrible roads and not having keys. Would highly recommend!!!
Tara Schmidt
4 years ago
Terry had my truck unlocked in seconds, awesome job! Highly recommend!!!
Charles P
11 years ago
Had my van fixed there along with a tow and my experience was positive.
Melissa Sostre
3 years ago
Super quick, friendly, responded to a missed phone call immediately, knowledgeable and got us on the road right away. Thank you!Service: Local haulingService: Local hauling
Johnny Campos
6 years ago
Excellent service. I could not have asked for a better company to help me get out of the mud.
Tina Crooks
4 years ago
They are very knowledgeable, and get the job done!