AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tyler Tasche
4 months ago
Had battery for motorcycle 3.5 months and it pooped out. They wouldn't exchange it and said 3 month warranty was up. I won't be buying nothing from auto zone again! Batteries should last longer then there warrantys. Guess warranty got switched to 6 months so they are deciding to help me and save me money

  Fonda Brown
6 months ago
The employees are always friendly, knowledgeable, and helpful. They didn t have everything in stock we needed but they had it there that afternoon for us to pick up.

  Faith Wirth
2 years ago
Thank you sooo much to Andrew who helped me replace the headlights of my car when I bought replacement from them. He is so helpful and very nice!! Five stars to this store to have an awesome crew!!!

  Todd Coons
a week ago
Had our part in the store as the other place did not.

  Markie Triden
a year ago
My battery died at a nearby business and after getting a jump decided it was time for a new one. Herschel was a amazing! As soon as I got there he took a look to make sure he could do the swap and had it replaced super fast! Top notch customer service and the store is super clean! They will be my go to from now on.

  Cheryl J
a year ago
More than once these guys have saved me from my auto life troubles.Today Andrew gave me the most stellar service imaginable. And he was also very pleasant.I called ahead and was treated in a very encouraging and welcoming way by Kenny.I tried Fleet Farm and Walmart first and was rudely told they couldn't help me.Then I remembered you guys.Amazing!I will always think of Monticello AutoZone first in the future. And recommend to everyone else too!

  Andrew Hanson-Gordon
6 months ago
Like this store compared to other auto parts stores close by. Always have what I need and always helpful

  Bonnie Buck
2 years ago
I stopped in with a headlight out. The staff helped me immediately, they were very helpful and knowledgeable with a variety of bulbs. Andrew went above and beyond with his customer service. He not only took the time to put my headlight bulbs in, he also let me know about an issue that i should watch until I can get it repaired. I recommend and feel comfortable bringing my car to AutoZone Monticello location for all my auto part needs. Andrew's dedication to helping each customer really made a difference.

  Lesley Rios
4 years ago
I purchased a new battery, headlight bulbs and wiper blades. The assistant manager Mike was very helpful and replaced all items for me on a cold winter day. I really appreciate how helpful he was and will continue to give them my business!

  Nicole Goodell
a year ago
Great customer service and very friendly staff! A special shout out to JJ who changed my car battery in the bitter cold a few days ago and with a smile on his face! Thank you!!

  Corey Rosenthal
a year ago
Today, I want to thank Andrew and jj and everyone here for saving me a lot of money and making sure the mechanics that ended up working my car fixed it properly and for much lower cost then where I was going. I went in for a brake job, and found out my right front baring was about to blow and could have taken my tire and front end out as soon as today. TGK of big lake did the work!

  lucas schaaf
2 years ago
I found Andrew to be very friendly, knowledgeable, honest and helpful in assisting me in my vehicle's issue. I know just enough to get myself into trouble but he guided me through the process. The monticello autozone will be my first stop for my car care needs from here on out.

  Kim
4 years ago
A big thank you to Mitch. I came in tonight for windshield wipers. Mitch asked if I needed help and found me the right wipers for my car and even put them on. He was a great help and I appreciate it! He took the time to help the other customers in the store while I was looking at items. Great customer service, Mitch!

  Gloria Mitchell
3 years ago
Wes at Monticello Auto Zone was awesome. He answered questions, installed my new battery and price was comparable and I loved my discount. Very efficient. Thanks again for the great service.

  Llewelyn Smithers
2 years ago
This location apparently doesn t understand what a commercial account is here.I get big discounts on some items, smaller on others, one example is wiper blades. It was pouring rain and my GMC 2500 took 18 wiper blades, I ran in to grab some here and gave them my commercial account info and the guy says, Since I don t do commercial accounts I ll just do the invoice as a DIY checkout. So I got a small discount, got home an hour later and checked the receipt. Where I should ve been charged $15 per wiper blade, I got charged the full retail amount of $25.99. Same goes for the floor mats I got for a customer, should ve been $16, it was $38.99.Went back in to complain and the guy said , I don t know what to tell you, I don t do commercial accounts. Basically if you are a retail customer I guess come here, but this is the 3rd time they have done this with my commercial account.

  chris olson
3 years ago
I will never go to Monticello again. Every time the store manager helps me. He sells me the wrong parts and I always have to go back or to another store to get the correct parts. I'll only go to Elk River. At least they know what they're doing.

  David Campbell
2 years ago
Andrew at the Monticello AutoZone Store provides Hassle-Free service, something not found by many Big Corporate companies these days.Keep up the Great Service Andrew

  Josh Brandt
3 years ago
Pretty good staff and a lot of small car things to personalize your vehicles. Ordered one part, they got me the wrong side and had to drive to get one from another location. But they did give me a discount for my troubles.

  candjauto1
4 years ago
The staff here has been especially helpful, we have recently moved to this area and when I went into the store and asked about parts due to a vehicle breakdown at new house they said we dont have it in stock but can have it in by 4pm and can deliver it to your new home.. Way above normal customer service, would rate even higher but only allowed 5 stars

  Chris Preimesberger
5 years ago
I was towing a trailer on I94, and everything electrical turned off in my car (ac, radio, blinkers, etc...) but the car kept running. I figured the alternator probably died, and my car was running on battery, so in a pinch, not knowing how far I would get, I navigated to the nearest AutoZone. They had a replacement alternator in stock, and lent me all the tools I needed to change it in their parking lot. They charged my battery while I was working on my car, and tested my alternator after it was out to confirm it was bad. Ultimately I was on the road again 1.5 hours later. Top notch customer service by these guys!!

  Adam Hanson
5 years ago
Cory O. And Cody up here at Monticello Auto Zone are the greatest guys ever. Went into exchange an alternator under warranty they were so great and had the best personalities I have ever encountered at an auto parts store.

  Derek
2 years ago
Definitely less than impressed with this store, I went in for a new gas cap and had the guy type in my vehicle information only for him to sell me the wrong one. Luckily I hadn t left yet and went back in to tell them it wasn t correct and the older gentleman who sold me the gas cap didn t seem to care a whole lot that he sold me the incorrect part Was in there today attempting to fix something on my car and purchase a tool set with some sockets, turned out it wasn t magnetic which was my fault and one of the employees was outside on his phone and I asked him if they had anything magnetic in that same tool and he said no we ain t got nothing like that here. I said ok and went back inside to get something else and told another employee what I really needed and he said oh you mean this? .disappointing because I ve been an autozone customer since 2010. Be on guard. Update 09/15/21 went into this autozone today and asked a question and was told idk you d have to google it .definitely not going back if you can t do your job and help customers. Bigger guy, grey hair and a mullet or Mohawk

  Austin L.
6 years ago
Every time I have been in there the staff has been extremely helpful, one of the guys asked if I was driving a certain car based off of the bulb I bought and suggested that I use a certain bulb grease on the next install as it wouldHelp solve my problem. Very Knowledgeable guy.

  Greg Wilson
4 years ago
They had what I needed and helped me get the best deal on the items. Online cheaper but I waited until the last minute so I could not wait. I appreciate they had everything I needed.

  Maggie Mae
5 years ago
Associate Chad was awesome to work with. He took the time to help us get what we needed. Will definitely return to this loacation again.

  roscoe
2 years ago
went in to ask for a seat belt buckle replacement and the guy got straight to the point and was so helpful. 10/10 recommend, totally vibed with the guy

  Omnipotent Grain
4 years ago
Kinda rude and unorganized, assistant manager Michael was great though! Props to him! Great guy. Helped me find the tools I needed to access my starter.

  Lauren Nelson
6 years ago
Stopped at AutoZone due to what I expect is a leaking tire valve. Without asking any further questions, the employee directed me to a tire slime and used the words "promise" and "guarantee" that it would solve the problem. Seeing that is his profession and his high level of confidence, I took his word for it. Got to Kwik Trip, let the tire go flat as directed, used the slime product, and the tire didn't fill up with any air. I called the Auto Zone and spoke to the same employee and told him it didn't work. After repeatedly saying "wow, it should have worked" , there was nothing else he recommended or offered me. I would recommend buying products from this store if you know what you need however do not rely on the employees information/recommendation.

  David Lee
6 years ago
I am very disappointed with the gentleman that charged my wife $50.00 to unlock her van after being locked out when her key fob battery died. He sold her a battery for her key fob, then when she still was unable to get in, he PERSONALLY charged her $50.00 for his "locksmithing services" while he was on the clock with autozone. If I was working for autozone I would help a customer in need just for the sake of being kind, and to provide an excellent experience that would likely retain that customer for life, not take advantage of someone in need so I can pocket $50.00 for a 5 minute job. This location has officially lost my business forever. I will be going to napa for all my auto parts from now on

  Wolf
5 years ago
Will never go here again went for a wipperblade was unsher how to install it. Was told when I asked if I can get some help Conner T replyed we don't send are employes out into the tundra. Dude you live in Minnesota get used to it. Need I say more.