Cars By Creative

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Zoe Hutton
6 months ago
Bought a vehicle at the beginning of summer. Was told there were new tires and brakes on the car, and I was given no reason not to trust them at the time. I come to find out (from bringing my car in for an oil change) that the tires were from 2016 and not in fact new, the inner side walls were crumbling from age which was not visible to the eye. In addition, they disclosed that the car I purchased was lowered, but they failed to mention that the vehicle has cut stock suspension springs and caused added stress to the old tires. The cut springs changes the rating of the springs and can create further damage if not addressed. I reached out to the shop and was told the vehicle was sold as is and that I had the option to bring it to my own mechanic to get it checked out even though I was told there were new tires and brakes. After I finally got ahold of cars by creative. They told me the meant they put "new" rims on the car, two of which had curb rash. Either way I was lied to before the purchase, and they refused to take accountability or work with me, and I was ignored after requesting the inspection that they should have on file. They definitely made it clear that they cared about getting the sale and not what happens after. Would agree with the other review - avoid at all costs.

  Kris Flan
11 months ago
Sold a vehicle with multiple issues that passed their safety inspection . Brought it to a local garage (live 2 hours away from dealer) and found other more serious and expensive issues. Contacted dealer and GM if the auto service business to see what my options were, they said it s as is but would help by doing the work at cost on parts. Said send me a quote and I ll try to figure out a way to get it back there. Called multiple time the days after waiting for the quote, no response and not replying to messages any more. We put $2,400 into the van the following week knowing we need a trustworthy vehicle only to find out the torque converter is bad and there were metal shavings in the transmission. Would not recommend this dealership or the auto service part of the business. Avoid at all cost.

  linda Wallace
2 years ago
This is just a lost car lot. The main lot is the dealership in SLP and are great.