Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Victoria
a year ago
I needed a tow, and the driver showed up an hour later than the estimated time. On top of that, the driver showed up to the wrong place. They called to tell me that the car wasn t there anymore and that it was probably in impound. As in turns out, the car remained where I told them it was for over an hour after they said it wasn t. They should be the one paying my impound lot fee. Anyways they keep lying and saying the driver tried to call me for half an hour (he didn t, phone records showed he wasn t even there for a full 20 minutes). Only offered a partial refund, and for what? Because the driver came to the wrong place despite specific instructions? Nightmare to work with and I plan on disputing this charge
Savannah Dowdle
2 years ago
This has been the most incompetent business I've ever come across. I was told my car would be delivered to my residence in 50 minutes, and it has been 12 hours and I still do not have my car. I was told the night of the driver was connected to my car but locked out of their vehicle so I would get my car in the morning. Where is my car???I spoke with a supervisor. Danny, who had no answers as to why I was not communicated with this morning to be informed why my car did not arrive. His response was "its been very busy due to the holidays." That does not explain the negligence of your staff and company in not even communicating with me this morning. Danny then told me I could expect my car within 50 minutes.Update:The driver then called and asked where my car was...two hours later, totaling 14 hours of waiting. I called and asked how they lost my car despite being told they were connected last night. No answers, I was simply told I was lied to and Danny told me "I really don't care what you think about us." And told me I was being sassy. Sassy?! After 14 hours and no accountability any one would be furious.Avoid this company at all costs. I got a full refund and found my vehicle myself and called another tow company who came in 20 minutes and charged significantly less. I will be filing a complaint with the Better Business Bureau.
Wendy Braun
9 months ago
Do Not Use This Company Ever. Their phone number rolls into a call center probably even in the USA and then they beg a towing company to make the customer wait 3-4 hrs and PrePay up front!Had to give them one star so I could get this posted.Service: Special vehicle towing
Michael Nase
2 years ago
I had great experience. Dispatcher was polite and helpful. The driver was polite, helpful, and caring. He went out of his way to drop the car where we needed it, and point out some concerns he had with the vehicle.
Tyler Rozell
2 years ago
Never ever ever use this tow service! At 1st I was told 1-2 hours wait at max. Then they said a half hour wait. I was told 15 more minutes about 5 times. Total wait time 3 hours and 15 minutes. Just the worst.Service: Car towingService: Car towing
nick rod
2 years ago
There really quick. Dude was nice.