Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Erin McCain
7 months ago
Just avoided a huge issue on a car I purchased yesterday. Starr Auto got my car in ASAP to diagnose, found out it needed a new engine and advised me to return the car ASAP, so I was able to immediately return the vehicle to the dealership and cancel the contract. This shop is by far one of the best I have been to, and love their drop off policy and quick turnaround. He saved me so much money, and didn't even charge me for the diagnosis as he felt bad for my situation. Great customer service, and I will definitely be back!Service: Engine repair
Lily Keire
a year ago
Zak was friendly on the phone and gave me clear steps for how to bring my car in. Here s the deal: Drop off your car for estimate and repair the next day (no appointments). You need to ask for each item you want addressed no 10-point inspections here.The car motor mounts were replaced by the morning that s fast, and friendly!I also got information about an oil leak and was given advice and an estimate. I do believe they know what they re doing, as in this case because it s a known issue they recommended going with an OEM part, to ensure the job will be done right.I ll definitely return to this shop for service on my cars.
Demetri Debe
4 months ago
I almost don't want to review Starr because I really want it to be easy to get my car fixed quickly. But they are so good and so honest that I have to share.
Emily Ruf
2 months ago
I ve never had a better experience at a mechanic. Thank you guys for being so kind, affordable, and quick!
Maureen Lauer
3 months ago
Down to Earth, Straight-Shooting Good Shop. I had an over-priced estimate with all kinds of things added on. Took my vehicle to Starr and reduced that bill by 75%. Nuf Said!
TIM F
a year ago
I've been giving Starr Auto enthusiastic 5-Star ratings for 15-years, and recommending them to anyone who asked. Honest. No B.S.. Don't charge for work that doesn't need to be performed. The most trustworthy shop I've ever had work on my vehicles.I previously wrote a very negative review that was based on a cellphone problem (T-Mo did not deliver a voicemail message left by the shop). I regret that overly negative review. My fault for misunderstanding, and being too eager to express my frustration.I received a VERY apologetic call from the owner. We're all good now =)Services: Steering & suspension repair, General repairs & maintenance, Steering & suspension replacement, Vehicle Inspection, Wheel alignment, Brakes, Vehicle safety inspection, Auto maintenance, Oil change
R S
a year ago
I've been coming to Starr for many years and always been satisfied. However, during my last service, whoever worked on my car didn't replace all the screws on my engine protection cover underneath the car and the one's they did manage to put back were barely screwed in! Eventually, everything came loose and I only figured it out once I heard the scraping going down the road. I still highly recommend the place but make sure they put the screws back after they do any service to your automobile. For now, two stars for Starr until they prove themselves to be more thorough on my next service.
Dylan Linet
7 months ago
Called to have my car key ignition services and they told me a locksmith would be cheaper. I really value their honesty.
Frances Hughes
3 years ago
Absolutely trust Starr with your maintenance needs! I appreciate so much that Jerry always explains what needs to be done to my car and how urgently. He even shows me parts and how they work so that I can actually learn something. I also feel that somehow, even though they re busy, I always get my car fixed quickly. I keep moving farther and farther away from their shop, but I m still going to them because they are not only honest but also affordable.
David Ward
2 years ago
Great service. Integrity. Honest. They will tell you what is wrong with your car, and what is NOT wrong. No padding. No overselling. Also very good explanations of the problem, so anyone, familiar with car care or not, can understand. Finding a mechanic you can trust is like finding a good physician. You want to maintain the relationship. I highly recommend Starr Auto.
Hannah Jo King
4 years ago
First time customer referred by a friend. Really great service! The night-time drop off process was so easy, and I wrote a note explaining my car problems. The next day Jerry called me and gave feedback line by line on each thing. He gave me an honest assessment of what was worth fixing and what wasn't (I have a very old car). In the end, I spent much less than I was prepared to based on experiences with other mechanics and just fixed one of the issues (power steering). My car is driving amazing now and I'm so happy!
K
9 years ago
I've been taking my car to Starr for over two years and I have always had a wonderful experience. Their staff is very knowledgeable, trustworthy and kind, and they always go above and beyond to fix whatever problem I have in a timely manner and at a very reasonable price. I have recommended Starr to many friends and coworkers, and will continue to rave about their service,
Linda Brandt
2 years ago
I hate dealing with car repairs for all the reasons others cite - fear of being taken advantages of, being talked down to, and things taking longer or being more expensive than expected. That said, I've thoroughly enjoyed all of my experiences with Starr. The people care about being helpful and treat you like a friend who they want to help. I can't recommend them highly enough.Services: Tires, General repairs & maintenance, Auto engine diagnostic, Battery, Oil change
Matthew Engel
5 years ago
I am a Starr Automotive customer for life! My car was acting funny after being stuck in the snow several times in the April 2018 snow storm. I took it in to have them look at it. I just had too much snow in the wheel wells! They cleaned them out at no charge to me! I have taken my car there in the past and they have always been very reasonable and honest. It is small gestures that this that make me loyal and keep me coming back. I highly recommend them to everyone!
Heather H
9 years ago
I've been taking my car to Starr for over two years now and am always impressed with their service. They give a detailed explanation of potential repairs, as well as recommendations on when to address them and when they can wait, and their pricing is always fair. This is a great shop!
Richmond Scharf
5 years ago
I have been a Starr Automotive customer for 25+ years. Probably have had six vehicles serviced over this time. My experience with Starr Auto, Jerry the owner, and his team members has always been five stars. They always go the extra mile and never put the brakes on quality. Many times, I have gone in for a consultation on work a vehicle may require. Always, Jerry offers a thorough, knowledgeable, and patient professional opinion. Sometimes his detailed assessment ends with, you really don't need to have anything done yet. Quality work, honest and fair. Five Starr Auto.
Demi Raven
6 years ago
I went to Starr after the death of my father to get his car looked at - both to determine the shape of the vehicle and to see if it was worth assuming the loan on.The staff was very helpful, honest , and kind, gave me precisely the direct advice I was hoping for, and was a really good deal for what I felt I received from them.Were I living near to Starr I would keep them as my main mechanics. Great business, smart folks.
Jim Spindler
5 years ago
I moved here to Minneapolis a while ago, and one of the first things I learned from my neighbors was that the best place in our neighborhood for car care was Starr Auto on E. Lake. For 2.5 years now they have proved to me to be the best car repair and maintenance place I've ever been to. Always accommodating, friendly, flexible, efficient, thorough. Everything is explained, and they make sure you understand----communication is outstanding, in other words. I feel very fortunate to have them taking care of my cars.
Margo Babb
3 years ago
I'm a chick in my mid 20s who just got my first car, a 2002 junky runner. I have no clue about car maintenence and was wary of auto shops giving me the runaround (because honestly, I'm way over my head and wouldn't know the difference). I called yesterday in a little bit of a panic and described the issues and repairs I had done over the span of 2 months. He confirmed my thoughts and I went to drive to over.My car died on the way, and I used their tow guy they recommend and that was a cheap and speedy experience as well, my car was dropped off just before Starr's closing time.I called this morning and the issue was already diagnosed and I was given a reasonable quote. I am excited to pick it up later today, and will be back for any other issues that are bound to arise.Thanks for taking such good care of my junker !Service: Engine repair
Mark Brady
a year ago
Good honest car repair. Friendly. We ve been going here for years.
Jonathan Stowell
2 months ago
Great people and service. Honest pricing.
Dave Hoenack
7 years ago
Five Starrs! We have always had a great experience, from small repairs and oil changes to the big ones -- including a complete replacement of the transmission in our van! Never a problem along the way -- Starr is always professional and communicative and absolutely the best!
Paul Meskan
3 years ago
Dealership told my daughter it was the main rear seal and would be probably$1200. Starr said it was the oil pressure switch and did the associated repairs for $450. Always honest. In the past on other vehicles I have brought them they have turned me away because the issue was under recall and the dealer would replace it for free rather than me paying him.
Rob Berra
11 years ago
Outstanding service every time!I've lived in the Twin Cities since 2001, and within two blocks of these guys for most of that time, but we just found them recently. I regret that we didn't try them first, because I don't remember the last time I felt such trust for a service station. They have been scrupulous about telling us when we did not need repairs, or that the repair would cost more than was reasonable, given the age of the car.On the other side of it, I've always been satisfied with the work they *did* do, and the prices have always been extremely reasonable. They clearly stand by their motto of "An honest repair at a fair price," which is why they'll have my business for as long as I live within reasonable driving distance of their shop.Jerry, I don't suppose we could persuade you to franchise your operation and mission statement, could I? We need more like you.
Dan Donnelly
3 years ago
Always thorough, conscientious, and friendly this shop can be trusted to provide reasonably priced routine maintenance services and high quality problem solving for your auto repair needs. Like a good doctor the mechanics and customer service people here listen carefully, answer all your questions and make sure you understand your options before you decide to spend your money.
G. Cosper
3 years ago
I came to Starr after many of my neighbors recommended this family owned shop. Super quick diagnosis and repairs. Good prices and good people. Bring your car, you will be happy!
Margots Kapacs
8 years ago
My car didn't start and I brought in the car with anticipation that the starter will need to be replaced. It turn out to be lose wires by the starter saving me a lot of money. They could have easily charged me for the starter as there is no way i would know, but they chose to be honest and now i am their client for life:) All of the other experiences with them has been exception. They are honest, professional and do exceptional work.Margots
Steve Treichler
8 years ago
I've been taking my cars to Jerry for over 20 years, and have referred at least 50 people his way over the years. Let me make this simple - He's HONEST, GOOD and TIMELY! He isn't cheap, but would you want him to not get paid for his great work, great customer service and incredible honesty (will NOT put unnecessary parts/time into your job!). One of the joys of my time here in South Minneapolis is having a great, trustworthy mechanic that I can have 100% confidence in! GO TO STARR AUTO!!
Chris Thompson
6 years ago
We have been going here for nearly 10 years and even when we moved farther away continue to go there for the honest, excellent service on our cars along with almost every fix being done in 1 business day. They have also given great advice on purchasing/selling cars and do so with taking the time to explain what's going on to those of us who aren't car experts. Great place, highly recommend.
Bob Aldrich
8 years ago
Simply excellent. Honest, prompt, thorough, competent--in short, everything you hope to, but seldom, find in an auto mechanic shop.I refer them to everyone who ever brings up the subject of auto repair. They live in the neighborhood, and are the best sort of "buy local."I could not recommend them more highly. They are the best.