NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Robert Eckert
3 months ago
Paul was fantastic, very cold night and he came out to check on my progress and lend a helping hand.

  Authentic Intent
5 years ago
Showed up here at 6pm and the phone was ringing. No one answered. Then a person came in screaming "hello". No one answered. One person working.After the waiting period. He was helpful and found all I required. 2 intoxicated people arrived as I was leaving.

  Jesse Brueshaber
4 years ago
Napa Premium batteries are worth the money. In MN you want a high CCA # (Cold Cranking Amps) The staff at this store knows their job & services is excellent.

  Theresa Parkhurst
a year ago
Terrible customer service. Canceled a car hitch and didn t give me a call or reason 3 days before it was to be delivered. They only have one guy working today. Probably should close the doors since the employee doesn t understand how to even order from a different location. The only reason I had this delivered to this location rather than home was because it was a big item. Do not recommend, go to a different part store if at all possible.

  Carlos
10 months ago
Awful customer service I had to wait 10 minutes to be attended and they did not even told me hold on sr we will be with you in a minute ..don t waste your time here

  Steven Schreck
2 years ago
I went to this Napa because I had a bad experience with staff at the Autozone up the street. The staff helped me find a battery that fit my car and rung it up. I asked one of the workers here if he could help me install it. (Since I have zero know how with cars). Even though I could tell he was busy, Paul came outside and changed the battery out. While he did so he explained to me how to do it and what to look out for. Additionally, he diagnosed a clicking sound that I have been hearing for over a year. While the entire process only took 20 minutes, Paul really saved my day and was incredibly patient and understanding. Employees like him are the reason customers keep coming back. This will be my go to spot for all future car needs.

  MB Murphy
4 years ago
Staff was very helpful. Used impact wrench to remove pulley retaining nut on old alternator. Needed pulley for new alternator. I was nowhere near the shop and didn't have access to an impact wrench. This certainly deserves 5 stars. Thank you very much!

  Tommy V
3 years ago
Very rude and not so helpful employees. We brought in a bolt from a caliper that was cross threaded. We were trying to get new bolts to get everything fitted nicely for our new rotors and pads. As soon as the employee got done talking on the phone, he looked at me and sighed "You might as well go to a hardware store." In a sarcastic tone. This was AFTER we went through homedepot and lowes. Did not bother to try to help. Guess he wants to turn away business and can't wait to clock out. The staff looked miserable working there so it's no wonder they take their frustration towards customers. Autozone got our bolts to match with the caliper we needed.

  Joe Barton
a year ago
I got some really good service today. They treated me great and gave me a bunch of good advice. Great crew working here.

  Alejandro Manzanares
a year ago
Was trying to return a part purchased from our commercial account at this store, even though it was purchased from another store. This proved to be an insurmountable task by the assistant manager. Not very happy with the service here.

  Pat Remington
9 months ago
Ordered what I needed the day before and it was waiting for me at the counter. Excellent.

  Brenda
5 years ago
If you are looking for friendly great customer service, this is the place! Today was one of the worst days to be out on the road and there I was when my windshield wiper flew off my car... The front desk at Napa not only helped me get new windshield wipers but went out to ensure they were properly on my car!

  Airka Tatiana Gould
a year ago
Took forever to get a rep to help me out but they had everything I needed n asked for in stock n helped me find my selection when ready

  John Reese
6 years ago
Good guys, and they usually have parts in stock. These guys know more than the average kids at the other stores. Order online and pick up in store to get the best price

  Michael Milbrandt
2 years ago
Very helpful employees , ordered my parts picked up next day , exactly what I needed !

  E L
4 years ago
Used this place numerous times and had no issues. It's nice being able to research the parts on the Napa website and be able to just go pick them up.

  ERIKA Budai-Murrell
2 years ago
It's nice to be able to go into a business and the staff goes above and beyond to help out. Thank you Jackie.

  Harold Wassather
3 years ago
The service was minimal, the man at the counter seemed like he didn't want to help at all, and Napa is just way too expensive for their parts

  John Murzyn
6 years ago
Sorry it was a mistake 5 star your team is the best in town! Kevin is great Mark too

  Joy Prisanhane
3 years ago
Guy guys were very nice and they went up and beyond what they didn't even need to do but they were so nice they helped us a big hug to them

  Mike R
9 years ago
Only place local that had fuel quick connects. He was not too welcoming when I walked in, but at least he was knowledgeable and had the part.

  Debra Jones
4 years ago
Employees not friendly..maybe cos I'm a woman..don't kno..but acted like they didn't want to help..won't b going back.

  Shaun Mason
5 years ago
Decent selection and ordering available - just go in knowing exactly what you need.

  Mark Bakken
4 years ago
They had my aftermarket air filter on the shelf. No part numbers on this filter. He knew where to look

  A M Hoelscher
2 years ago
If it's not in stock, they will try to get itGreat place to get auto parts.

  Tim Suggs
10 years ago
Do you guys ever answer your phone? Kevin is the best to deal with!

  Mike
6 years ago
I've dealt with Mark twice now and he smells like alcohol and slurs his words.

  Randall Stephens
2 years ago
Great productsBut piss poor customer service

  Juan Olivar
a year ago
Spensive stuff, good quality gracias

  Thomas Bennett
7 years ago
Great store! Very knowledgeable staff.