Morrie's Golden Valley Cadillac Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lisa Metwaly
2 months ago
Justin B. took very good care of us. No pressure! Best experience we ve ever had buying a car. They don t work on commission here. Even the financing was painless.

  Jamal Fairchildel
5 days ago
I bought my car in to see why the stability traction control light was on. I informed Ed that when it is raining, the stability traction light comes on. When the inspection and diagnosis was finished I was told that no code for the issue was found. Now my car is riding rough and the engine light is on, which was not the case when I bought the car in for service.

  Seth Sabot
4 months ago
What amazing services. Valet pick up and drop off was so smooth, allowed us not to miss and time from work. they picked up the car serviced it fixed it and dropped it off all before I got home from work. They even ran it through the car wash. I got a cool video of my car at the shop with the lead mechanic walking me through everything. They are top notch thank you

  Michael Olson
2 months ago
Recently had my Cadillac in for some routine maintenance. Morris's did an excellent job. They were very quick, sent me a video of the work being performed and then washed my car too. 5 - stars !!

  Jaime Honeycutt
3 months ago
For the most part service was ok. I will say after I didn t accept one of their recommendation for purchase I noticed a change in personality. It was like they were irritated and I never heard from them again till my truck was ready for pick up. They didn t call me and tell me that they would have to keep my truck overnight etc. Also when we picked it up the guy helping us made it clear he was not the guy who worked this job and was kinda rude. Overall I ve had good service but this time just a little less.

  Jacklyn Scott Rogers
a week ago
These service techs are the best so informative and accommodating. I wouldn't bring my baby anywhere else but here and they aren't overpriced either. Thanks

  Janell G
4 months ago
Excellent service, exceptional courtesy/customer service. I raised an issue that I was having with Derek who then walked with me to my car to address. I really appreciate that he went the extra mile to help.

  David Lingo
3 months ago
The usual excellent service with good explanations and had me in and out in good time. The problem was quickly diagnosed and solved, as usual. These people are efficient, friendly, and know their stuff. Dave

  Craig Peifer
a week ago
Morrie s Cadillac has been servicing my CT6 since I ve gotten it, and they have done an excellent job keeping it running like new. I recently brought it in for routine service including the recommended 37,500 mile checkup. The service rep, DeAndre, went over the details and identified those items that had individual changes so I could determine whether I felt they were needed.Services: General repairs & maintenance, Auto detailing

  Mary Beth Rissmann
2 months ago
I had an appointment at Morrie s Cadillac at 1:15 to have an oil change and tire rotation. I was told it would take 60 to 90 minutes so I waited for my car. At 3 o clock I checked what was taking so long and was told there were so many people that day that they got behind. I was not told that when I arrived, because then I would have left my car. I finally left the shop at 3:25. No one kept me informed what was going on during that time I had to search them out and find the answers to my questions. It was very disappointing.

  Bill
5 months ago
Staff was great, I met the mechanic that worked on my car and was impressed with his knowledge of my old Saab.The only reason for not getting 5 stars is after spending $1500 it would have been nice to get a wash and vacuum, my car was returned as I brought it in.

  CJ Stockinger
5 months ago
Went in for a warranty check. Waited until after paid quite a bit of money that oh yeah the Morries warranty team are real sticklers and they usually deny the claims anyway. The service tech does a good job of getting you a video showing your vehicle and the areas ok as well as any needing to be serviced.Services: Auto engine diagnostic, Engine repair, Vehicle InspectionServices: Auto engine diagnostic, Engine repair, Vehicle Inspection

  robert black
3 weeks ago
Service was fast and efficient. The Tech I dealt with was friendly and informative. Customer Lounge is great, too.

  Julie Ann Greif
5 months ago
Morries has always gone the extra mile to make sure my service experience was stellar. I trust their recommendations and their craftsmanship. Ed Lehman in service is top notch.

  Tyrell Edwards
5 months ago
It was great service when I was able to get the service. I walked into the building nobody really greeted me. But the one younger guy his name is DeAndre Coleman. He would be the only reason for me to come back. Walked into the showroom floor sales people didn't even look twice because I was looking at the new escalades. Meanwhile I will servicing my 2012 Escalade EVS. It really I felt like if you don't look the part they don't have the time to actually see if you were going to purchase $100,000 vehicle.Service: Body & Trim

  Troy Meyers
2 months ago
The service was convenient and comprehensive as they provided a video of all the other components that were checked over as well.

  Jeff Baumer
5 days ago
Derek did a fine job of following up and getting me loaner car.

  Jerry A Weidner
6 months ago
Good. Derek was awesome as usual. He gets 5 stars. Only issue I had was during the process of bleeding my breaks after installation of a new caliper, my master cylinder ruptured. I m no vehicle technician but not sure why I m on the hook $$wise for that. I paid it, but feel there should have been some sort of compromise. The master cylinder was functioning, after all, when I brought my vehicle in. Anyway, well done as usual, Morries. You guys are pros.Service: Auto brake repair

  troy snell
2 months ago
The service is great, very informative and always quick. I always have issues when trying to set appointments on line, which leads to calling in for appointments.

  Pastor McKinley Moore
3 weeks ago
Communication and follow up communication were absent or made very difficult!The same issue this time around as well. Service phone line isn't being answered after several attempts. Texts messages not responded to until the next day! Very poor communication!

  Beryl Kiphuth
a week ago
Always courteous and helpful. I trust my car will be taken care of.

  Gary Shafer
2 months ago
Service was great! Car wash good but best if dried off.

  Gabe King
3 weeks ago
Great place to have your Cadillac service

  duane king
4 months ago
The most honest dealership I've ever encountered. Amazing staff and service. Will always come here for service and purchase of vehicle

  Jay Strommen
2 weeks ago
Deandre was great to work with and the team was extremely efficient and effective. Thanks again!

  Mervin Nordstrom
4 months ago
Efficient process for doing rust proofing and window treatment on my new vehicle. Everything was completed in one day.

  Thomas Heil
3 months ago
Great service department. The only place I ll let service my Cadillac CT6. They really know what great customer service is all about. Thanks!Services: Air & cabin filter replacement, Tires, Oil changeServices: Air & cabin filter replacement, Tires, Oil change

  Dr. Elzora Robinson, DBA
6 months ago
I had the pleasure to work with DeAndre who explained everything professionally and thoroughly. My car repairs were done on time and returned to me clean inside and out. Thank you DeAndre for your excellent service .Services: Air & cabin filter replacement, General repairs & maintenance, A/C installation & repair, Vehicle safety inspectionServices: Air & cabin filter replacement, General repairs & maintenance, A/C installation & repair, Vehicle safety inspection

  Greg Sorensen
2 months ago
Ed aways provides great customer service. I love having a dedicated service person and not being juggled around.

  Brian Ross
3 months ago
Great communication both in person and using technology. Derrick is on top of his game. Will be coming back here.