Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Trevor Farnum
7 months ago
Recently had my Rav4 in for a $1,000 alternator repair. Received car back with every quick-fastener not put back in correctly (or broken), an empty coolant tank (first step is to move the coolant tank on an alternator change) with coolant fluid spilled in the engine bay, my fenders not installed because they tried to get at the alternator from underneath, the protective shield on the bottom not installed correctly because they broke off the quick fasteners, and no screw holding down the coolant tank. I have no idea if they left anything else without a screw or even installed the alternator correctly. Returning to store tomorrow, and hopefully they have 1 master mechanic who can audit this mess, replace my coolant screw, provide an undamaged bottom shield, refill my coolant tank, verify every bolt is where it's supposed to be, and fix both wheel wells which have not been installed correctly.Update: Tyler (Service Manager) and Alex (Store Manager) received car this morning. Will update based upon their thoroughness to amend all issues and validate alternator was installed correctly, radiator was reinstalled correctly, and all miscellaneous parts/fluid levels put back to where they should be.Update 2: Alex worked on vehicle, replaced quick-fasteners with new ones, found a screw to hold down the coolant tank, filled coolant fluid with non-Toyota brand fluid (maybe just water?), repaired fenders that were not fastened. Informed that they used a remanufactured alternator at 2x the price of one from across the street, without my knowledge. No price adjustment for inconvenience or using a part I never authorized. Zero apology, just excuses that mechanics get a bad rap, wonder why. Will not be returning.Update3: Social media contact seen here responding to other posts has had zero follow up other than to send me another survey. Don't plan on getting resolution from them either.Final answer: go elsewhere. There is photographic evidence of the work they do at this shop. It's not worth the fear that they didn't fasten something back down. It's not worth the fear they didn't refill a vital tank. It's not worth the fear of a part being installed that's a used part without your knowledge. Go to a shop that is honest and has a leadership structure that makes sure quality is rolling out the door.Service: Air conditioning

  Kimberly McDermid
a month ago
The staff at this store is always super friendly. I have a fleet vehicle and have had issues at other Firestones (in another state) and other auto service stores with them knowing how to handle service on a fleet vehicle that has resulted in many hours of waiting to get my car serviced. However, this location always knows exactly what need to be done and they are very efficient!

  Stacia Lagges
a month ago
I ve been here twice and the service is great. (Old car) They are very friendly and service is quick and efficient for my needs. I would be going back should I need more work done. They have a nice App you can make your appointments, get coupons and keep up on your maintenance in one place. Thanks.

  Chris Dunker
a month ago
My 16 yr old son hit a curb (hard) and Alex from the Maple Grove Firestone location was able to get us in same day. While it was a very expensive fix they worked with us the best they could. More importantly they helped to educate my 16 year old on what was damaged and what questions to ask in order to fix it correctly but save as much money as possible (such as a refurbished rim vs buying a new rim, etc...) Taylor the mechanic even took the time to show him the damage and replaced parts so he has a better understanding of how the car functions. Big thank you to those guys!

  Verlene Donnell
6 months ago
The service manager Taylor and employee chuck are very lazy the closed at 7 pm I came in at 4 pm and they refused to go through my warranty stating it s a hassle and it take to much time for them to get paid. All around the worst customer service I ve ever experienced. They didn t even try to call my warranty and ask how long it ll take to get paid. They instantly refused me ! If you have a warranty don t go here !

  JAV0 URIBE
a week ago
Excellent service and fair prices. I will definitely do services to my car with them again.

  Deborah Drummer
a month ago
James was awesome!!! I always receive the best care and service for my vehicle at this location. They are trustworthy and kind.

  Brianna Goldenstein
4 months ago
As far as car maintenance places go they are pretty decent - responsive to customers and usually do what they say they are going to do. I only had one instance of asking for them to do something they forgot to do but were able to correct in a short-ish amount of time. Let s just say it s the best place to go in my area :)

  Christine Sather
3 months ago
I WOULD NOT RECOMMEND Firestone. I experienced POOR CUSTOMER SERVICE and MECHANICAL INCOMPETENCE on more than one occasion. I would NOT go here again if it was the last place on earth. Go to Gerald s. Go to Betty s. Go to Automotive Excellence. DON T go here.

  Michelle Welch
2 months ago
Chuck is always so friendly and prompt and the team are always very time efficient. I ve been coming for years even after I moved a little further out from the maple grove area.

  Brian Domingo
a year ago
I brought two of my vehicles here for wheel alignments, tire mounting and balancing among a few other things. I felt that Alex and Taylor didn t pressure me into extra add ons and were transparent in what I was being charged for. Being new to Maple Grove, I wasn t sure about going to a chain auto shop , but now they have certainly earned my trust and continued business. Thanks guys.

  Jeremiah Butler
8 months ago
I've taken my cars here before and received pretty good service. But for the past year or so it sucks. Most of the guys that work here seem to be pretty young, so I guess that would explain the lack of experience. My last 3 experiences here with 3 different vehicles, I took them one way and received them back with new problems or the problem that it went for was not fixed. So I will not be returning to this location ever again.

  Orange Jesus Car
5 months ago
I brought my 2009 Kia Rio5 in with front suspension noise. I picked my car up two days later with new lower ball joints on both sides, a new cv shaft, cleaned and adjusted the rear drum brakes which made the brake pedal firm and the parking brake holds again, and they topped it off with an alignment. I already paid for a lifetime alignment at the Brooklyn Park Firestone which transferred over to this shop with no additional fee. Firestone sent me pictures of everything they diagnosed and didn't try to sell me anything that I didn't actually need. On my wife's 2011 Sorento they couldn't confirm the front left suspension clunking and blamed my son's rock collection in the cup holder. I went to another non-Firestone shop in New Hope the next day and they replaced a sway bar link and cv shaft which fixed the klunking when hitting bumps plus the metallic clunk when it was shifted from fwd to rev. Firestone had the Sorento 1.25 hours with no diagnosis whereas the other shop had the Sorento diagnosed and fully repaired within two hours flat. Firestone of Maple Grove is honest and won't sell you anything you don't need and their prices are very fair. But they struggle at diagnosing complex drivetrain issues, thus the reason for 3 stars.

  Kristen McGrew
a month ago
Made an appointment for new tires and dropped off the car. It was ready to go an hour later. Easy peasy.

  Desire Dibble
8 months ago
I am a DSP with Amazon that has been bringing out vans here for their services. Every time we have brought a vehicle here in the past 4 months it sits for several weeks with out being completed. Currently we have had a van sitting there since 7/30/23. We can see 4/5 services have already been completed. We were told this morning the last service was getting done today due to them having a disabled vehicle and only one lift to do the work. This is outrageous due to the fact over half the work was already done on the van before the disabled vehicle was put on the lift. It has been nothing but constant problems we have had with this shop. We will no longer be doing business here.

  anthony polillo
4 weeks ago
I was turned away for service because nobody on duty at the time was qualified to... PATCH A TIRE. How does an auto buisness stay in buisness? (I had road hazard coverage by the way)Update, they falsify when you need your next oil change. Shady.

  Michael Bodin
a month ago
These guys went above and beyond to take care of a nail in my tire. Really appreciate that they could work me in to their schedule. Always courteous and professional.Went back again with my wife's car, and they took care of some bead or valve leaks, so I can feel secure in the safety of the vehicle she is driving. Great peace of mind!

  Corey Brenner
3 weeks ago
Good service good people. Dan and Taylor are the best to work with. I recommend them to friends and family

  Jack
a month ago
I'm not a regular but these guys saved me at the last minute when my car wouldn't start on a Sunday. Thank you, Firestone Maple Grove.

  NoMeWithoutYou
a year ago
Called the day before to take my BMW in for a wheel alignment. Alex, the manager, informed me that while they could do it, they didn't have all the weights to do it to BMW's spec, but they would do the best they can. I went in the next day and and the car was done in an hour with a car up before mine. The car drives straight now. I want to note that Alex makes it a point to recognize everyone that comes in and to make them feel they are there with someone they can trust.

  Bret Senhal
a year ago
Went in for an alignment. Turns out I didn't need one, and was simply charged $20 for an inspection which diagnosed an issue on my car. I was also given fine prices on tires, when compared to other places.Staff is friendly, won't try and sell you things or push their credit card (lmao @ tiresplus), they just report the goings of your vehicle.The vending machine also serves white Monster, $3. Big ups for that one.Would go here again.

  Michelle
3 months ago
People very friendly always explains things but I'm not down with all digital we should be asked if we want a paper reciept

  LORINDA KREY
a year ago
We left St. Louis, MO at 8:30 AM the morning of July 29th, headed to St. Cloud, MN on our way to vacation near Detroit Lakes. We noticed the tire pressure was dropping on a rear tire and knew something was wrong. It was 6:15 PM and most places we were googling closed at 7:00 PM. We attempted two places in Maple Grove, who refused us because it was too close to closing time. Luckily, we found THIS store and the amazing employees who work there. Not only were Chuck D. and Evan H. beyond friendly and welcoming- even when we walked in at 6:45 PM- so close to their closing time- but they immediately jumped into action to help identify the problem. It was a huge nail, too close to the side wall to be repaired. They could have said- sorry- we can't help you, but they went above and beyond and pulled our car in and changed the tire to the spare, which allowed us to get back on the road and still make it to St. Cloud where our hotel reservation was. AT NO CHARGE. This was "complimentary" service. What?! WOW. We were minutes away from being stranded for the night and on a flat tire. Chuck and Evan literally saved our vacation by being so kind, generous, friendly, and honest. They gave us hope that there are still good people in the world. "Thank you" just isn't enough. We hope this review finds them and provides them the recognition they so deserve. Much love and appreciation!Service: Tires

  Matt Monroe
7 years ago
They got me rolling in a new set of tires and I couldn't be happier with them best tires i have ever driven on and i've had michellins, toyos, goodyear etc. They dont compare to these tires. I got to use a loaner car while they installed my tires. I will always come here for all my car needs.

  Eric Stielow
3 months ago
Great place. Helped out traveling. Quick turnaround. Great price

  Liz Preston
2 years ago
Chuck was the nicest most professional customer service rep I have had the chance to meet in 2021. I was out of town from Nashville, rented a car with a blown out tire, and it was near closing and he helped me get a tire on the car and back on the road. He was so courteous, kind, and he was working alone doing many tasks. I would recommend this place over and over again. Need more customer service reps like Chuck!!

  Darold Taylor
5 months ago
Paid 300 for a part that cost less than 100. Check engine light is still on even after diagnostic testing. Complete fraud

  Samuel Irving
4 years ago
I came first thing in the morning to patch a slow leak in a tire, and I was greeted with a smile and no-frills service. Shop looks clean and employees are kind - offering a comfy seat on the couch and hot coffee while you wait. They were able to get me in right away and solve the problem quickly and efficiently. Costs are slightly above average at Firestone shops but I'm rating my experience not the price; but perhaps that's necessary considering the level of service guaranteed.

  pratheep kumar reddy Yaddala
a year ago
Quik appointment and ServiceFound nail in my BMWs rear wheel, made a call and got scheduled for the next day evening. Told that it would take half an hour.Went there. Gave my keys. Watched TV for half an hour before I was handed over my key. Even they did reset the TPMS.

  Tony R
6 years ago
I went in an asked if they were having a sale and Bob told me he had an even better deal on two great tires with a 70,000 mile warranty. They were a discontinued item so he was giving me a great deal on them. He hand wrote the warranty information on my receipt, but I'm sure he will honor it if something goes wrong with the tires before 70,000 miles.