NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Caroline L
10 months ago
I arrived in the morning to find a lone employee rushing around the store to help customers, ring them up, and answer the phone. Despite how busy things were for him, he made the time and energy to help me with my request, administering a battery test on my car. I purchased a new one from him, and he made the entire transaction as smooth as possible. I appreciate his efficiency and professionalism, and would return to NAPA again. It's conveniently located, organized, and well-stocked.

  Dave Nadeau
2 months ago
Love the Long Lake guys, and they've got their hours pretty well set, finally, hopefully! They do need drivers for anyone looking for work.

  Eric Ziegler
4 months ago
All the stuff you want and knowledgeable staff to help

  M G
5 years ago
Friendly and professional service. Requested replacement spark plugs, and received the right ones without issue. Also asked to use handheld engine sensor reader and staff offered to help with reading. Of course, they also gave me options for the parts needed to resolve the engine issue code. Finally, the staff helped without any hesitation to look at options for other parts that I explained I did not intend to buy right now, but just wanted to view the options and prices.

  Kayla Heydt
2 years ago
Huge shout out to the employee (George?) who put new windshield wipers on for us. We were in town for a basketball tournament today and my mom's windshield wiper broke as it started snowing. We came right as they were closing but they still helped us. Awesome customer service!

  Theodore Wallerstedt
2 years ago
The owner is really friendly and helpful - found the tools I needed and they were good quality. I mean the dude literally saved my whole week. Thank you!

  C H (Tink)
7 years ago
Went in to get a paint touch up pen for two cars. They didn't have the color for either one but the girl that was working was very helpful with looking through what few they did have and offered to mix up a can of custom paint, that would have come with a $50+ price tag. I was touching up a tiny scratch on each not repainting an entire panel lol so I just grabbed the ones that seemed like they would be the closest.

  Matthew Carlson
3 years ago
Found the staff helpful and informative. Basically walked me through changing some spark plugs in a Ford Fusion and helped clear the check engine code. Saved me tons! Thank you

  Tenth Dimension
7 years ago
This NAPA has been here forever. I've been going here for at least 40 years. NAPA is a good brand all around but I consider this my home town store. We used to call it Engine Rebuilders back in the day.

  Henry Filler
4 years ago
Great service, great people. A good dog who is always a friendly greeter. Have come in multiple times with odd requests that they have gone above and beyond with!

  Doug Schmalz
5 years ago
Had a new ignition switch installed in my sons truck as the original one failed.The new part lasted 8 months and then failed again. At that time I read online to make sure you only use a genuine Chevy ignition switches in this vehicle. So I asked They guys at Napa if this was a genuine Chevy/ACDelco part. They assured me it was.Approx 8 months later it failed again. Now I have already spent a lot of money on this including having the truck towed 3 times. I decided to replace the part myself. When I removed the failed ignition switch I noticed it didn t say AC Delco or OEM on it. I took the old switch to another Napa store and asked it it was a genuine part. They told me it was a knock-off made in Thailand.I went back to Napa Long Lake and got a refund.What a waste of time and money!

  Owen King
3 years ago
Staff is honest and helpful with what they have on hand. Other NAPA locations are closer to where I live and work, but the service here is worth the trip.

  Daniel Gustafson
7 years ago
An honest to God parts store, with hard parts in stock, or a couple hours or on one of the multiple daily deliveries. The counter guys actually work on their own cars, and have some real world, practical knowledge of what they're selling.

  Tim Richmond
11 months ago
Long Lake Napa is AWESOME! Always great service

  J J
3 years ago
Walked in to find the counter guy and a customer both actively talking about killing the governor, it wasn t just the customer. I m good, I ll go to Delano and shop at the Carquest.

  Jack Eaton
2 years ago
Finally, a store where the clerk knew what oil-absorb, floor-dry was! I went to 3 stores asking for this product that you put down where oil or gas has spilled to absorb the spill. The other clerks had no idea what I was even referring to.

  Steve Bones
11 months ago
Great knowledge and will help you diagnose an issue

  Tim Rhodes
5 years ago
They sold the part that we needed a gasket for but they didn't sell the gasket for stud part I find that to be an oxymoron and a total waste of my time

  Craig Forcier
4 years ago
Good staff, took awhile but found the right part for an old truck

  Joe Crawford
8 years ago
I wish i could give this place negative stars. I would drive 100 miles to use any other store then this one if i had to.

  Brad Novak
2 years ago
Was not at napa, there is a wonderful dance studio next door

  Trukin8r
7 years ago
Great place to go for auto parts. Knowledgeable staff and a good selection of parts.

  Stacey Scherer
a year ago
Convenient location and friendly staff!

  dave peterson
a year ago
Only a couple counter guys know cars

  Adalton Kaji
3 years ago
Good place, good sales person and good helper I would recommend

  adam r
5 years ago
Friendly service and knowledgeable staff to help you get the part you need

  Joe Smith
2 years ago
Always helpful and usually have what I'm looking for.

  Mike Shannon
4 years ago
I have a used car lot so I use them a lot. Always helpful.

  Jess Nowak
4 years ago
It does not open at 7 it opens at 730. They should fix there wen sit.

  Michael McElhiney
3 years ago
Walked in. Waited around and not a single person offered to help.