Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Sonia Gracescott
a year ago
When you need someone to rescue you on the side of a busy highway in rush hour traffic, they need to be reliable and good. Jesse was that person today when I needed a hero. The professionalism of Jesse, as well as Rachel who set me up, was above and beyond my expectations. The best part of my experience was getting to my mechanic's shop and finding out Suburban Towing is their go-to professionals! I would call again, and will absolutely refer anyone in need of a hero!Highly professional, compassionate, and so fair with prices!
ken Olson
5 years ago
Very rude when i question how they are towing my vehicle and tell me they tow them all the time this way? Tow manual specifically says all 4 wheels must be off the ground no exception for electronic 4 wheel drive. I wouldn't recommend this company. To the owners comment i expect the professional tow company to know right from wrong, you were coming to pick up a 2014 f150 4x4, tow manual specifically states CAUTION DO NOT TOW ANY VEHICLE WITH ELECTRONIC TRANSFER CASE WITH WHEELS ON THE GROUND ALL WHEELS MUST BE OFF THE GROUND. Just as your rude reply back that I should request a flatbed doesn't make sense, i don't tow vehicle's as a professional so i wouldn't think to tell you how to do your job. Next time i need a professional i will research how to do the job first so i can make sure its done right. Thanks for the suggestion. By the way how do you shift a 2014 f150 transfer case into neutral? Never mind you cant.
Jeff Freitag
2 years ago
I had an excellent experience with Suburban Towing. Mike & Jessie were very professional, timely and did a great job with our trailer. We had them tow a 32' trailer in some very tight quarters and their skills are second to none. Highly recommend and I'll be back!Service: Special vehicle towingService: Special vehicle towing
Andrew Proesch
2 years ago
This company towed my vehicle out of an apartment lot when I had a notice from the landlord saying that lot cleaning was the next day and that was when we need to move cars by, I brought the notice with when I picked up my car but there was no interest in weather they had made a mistake or not.They Initially provided the wrong address then played games on the phone because there was no way they could make a mistake, they finally provided the address 5 minutes before close so I would be charged another days fee.All in all my landlord reimbursed me for the tow, still this was a miserable experience and this company needs to realize that they are not without error.Service: Car towing
Barb Miller
2 years ago
Backed into a snow drift instead of down the driveway today. Suburban Towing saved the day - promptly arrived to pick me up and take me to my stuck vehicle. They went "above and beyond" to make sure my car was back on the road within about an hour of my call. I hope not to NEED their services anytime soon, but if I do, I'll definitely call them again.Highly recommend.Service: Car towing
shannon swenson
2 years ago
Where do I start. This morning I went out and tried to start my car -20 outside and the battery was dead. I had been trying to jump it for about 30 minutes, I was about to give up when one of your companies drivers happened to be driving through the neighborhood and thankfully stopped. He said I needed to be using better cables, (of course this happens when my husband is out of town and I could not find our heavy duty cables). He, asked if I would like for him to help and had my car started in less than 3 minutes. I wish I would of gotten his name. It all happened so quickly, he was like a knight in shining armor swooping in saving the day and then gone just like that. I cannot begin to thank him enough.Service: Battery service
Julie Anderson
8 years ago
I called at 6:30 a.m. after having called a competitor who did not answer their phone. Suburban Towing & Recovery answered the phone within 4 rings. The person who answered was very upbeat and cheerful. She assured me that they would send someone out within the hour. The tow truck arrived 40 minutes later and had me hooked up and ready to go within 15 minutes. The driver was polite and professional and I was charged a reasonable rate. I'm very happy with the service I received.
Shawn McCellan
3 years ago
Called Suburban Towing to tow my poor broken down car. They arrived in a reasonable time (ok, not sure of time as I was chatting on the phone). The operator was great, hooked up my car and we were on our way.I will definitely use them again!!!ThanksService: Car towing
Steven Stack
3 years ago
Does not provide the required safety attire, ended buying my own at the expense of about 300 dollars after working a call late night and having to call local sheriff to spot me after almost being hit several times. Also expects you to be able to pull over just about anywhere which is impractical as the calls are dispatched via cell phone call. It is unethical to be able to pull just anywhere and deem be off the road in a safe manner.
Paul Eaton
4 years ago
Predatory towing at its worst. Our car was towed from a private lot in St. Paul to the middle of nowhere in Hastings. Over 25 miles away and $327, of course they only took cash. One of the owners of the business they towed us from told us that they just wait outside the parking lot for victims. They charged us for 2 days worth of storage even though we tried to pick it up the night of the towing and they claimed they were closed. Then charged us again the next day even though we were there as soon as they opened. Mike, the guy working the desk was a gem. He let his cat crawl all over us while simultaneously being hostile and uncooperative with any questions we had. He didn't want to give us any information about his company, but to be fair, he didn't ask us for any either. As soon as he had the $, he gave up the car. No DL, no Title, nothing. Sooo, if you want a decent car real cheap, go see Mike with $327 in cash and I guess you can have your pick.If you ever have your vehicle towed by this company, I would bring a police officer with you. Extremely shady.
Ryan Michael
5 years ago
These guys came through for me in a pinch and after a previous company absolute towing failed spectacularly. I contacted the dodge road side assistance and they set me up with absolute they were first 75 min then 30 then 45 then 90 I called dodge back canceled them after that company said themselves mabye u should try something else. So dodge called these guys and set me up I contacted them and told them what happened the original quote was 75 minutes but after I called they must have moved me up in the que because they were there within 25 minutes. I highly recommend these guys not sure their cost because dodge payed it but professional courteous and great to deal with!!!!!
Debra McGuire
5 years ago
Laurie who answers the phone was so understanding and helpful we were stranded in Prescott and she got Jessie the told gentleman to get us within 45 minutes and he got us back to Hastings in no time and he was so polite and nice and took care of us and my car. Very reasonable priced very very nice people I recommend them to anyone. They are based in Hastings Minnesota.
Lori Rustrom
6 months ago
Mike & Jessie were great. I would recommend them 100%.
Todd Troha
2 years ago
We called and they answered right away. Said they could be there in 25 min and were waiting when we arrived. They quickly opened the doors without any damage. Rates were reasonable. Very professional. What more could you ask for?Service: Car lockoutsService: Car lockouts
yeachevy
3 years ago
Was parked at my in-laws townhouse went outside to see truck getting loaded onto tow truck. The driver of the tow truck said that there is no parking anywhere unless it s in the visitor parking and the drop fee is 100$ cash no other payment...shady company very unprofessional no safety equipment or lights on. Probably easier to snatch up cars with out noticeService: Car towing
Camille Hale
4 years ago
Quick fast response! Super friendly dispatch. Jesse was very helpful with recommendations of organizations that may be willing to take our dead car off our hands. It's a comfort to know you guys are there. Thank you!
Eric Doolittle
7 years ago
This is a dishonest operator. Last night my car, along with all of my neighbors vehicles, were towed off the street; 8 in total. There were signs on every door mandating we all park on the street because of the construction. Yellow tape up blocking driveways, piles of debris and a huge dumpster in my driveway. ANYONE would have recognized the circumstances, and he did as well. While I was waiting in his office he told an employee over the phone that a "manager called" and asked that the vehicles be towed. Never happened. He says he had a contract...I checked. No contract. let's see you produce one in court. He left moms and dads stranded today with no cars so he could make a quick buck. 276 a pop. He's going to lose this contract. I'm contacting the board of every other association in cottage Grove, the better business bureau, and a civil attorney. DO NOT REWARD HIM WITH YOUR BUSINESS.
Cody Busch
4 years ago
These guys are the best towing service anyone can ask for. They went above and beyond to help me in a very bad situation. They could have said no more than once just trying to get my car on to and off the flatbed. Much thanks to Jesse for all the hard work he did helping me out.
JDS Outdoors
3 years ago
Hands down the only towing company to go with in hastings. Courteous drivers, respect for your property and an office that actually answers your calls. City hall needs to reconsider their choice for contract towing and highly consider suburban over any other in town.
Brianna Sorza
3 years ago
Joke of an owner wouldn t even get out of his vehicle or give me his name. I was never once asked for proof that it was my vehicle just took my money and put it in his pocket. My car was damaged while in their possession and they will not take accountability for it. Also asked my husband to come into their vehicle...when asked to get out of his vehicle claimed he was social distancing . NEVER wore a mask. Would be embarrassed to call this my business....i also never said I wasn t taking responsibility for not moving my car. I said I want YOU to take responsibility for not running a proper business and taking ownership for damaging my windshield.Service: Special vehicle towing
Sameer Ashfaq
10 years ago
I called a tow truck this evening after skidding across the median and hitting a deep snow bank. They made it from Hastings to Woodbury in a fraction of the time compared to other companies (it was less than 30 minutes when they arrived), even with icy roads, strong winds, and frigid temperatures. Their price was slightly less (about $25) than competition which I also appreciated. It's amazing how fast a vehicle get cold without heat. I really appreciate the fast action of Suburban Towing and will definitely refer others to use their services. THANK YOU!!!
Mick neyers
2 years ago
I broke down on the side of the highway with transmission problems. They showed up within 30 minutes even though it was in the middle of a snow storm. The tow truck driver was a nice guy.
Michael Rustebakke
5 years ago
I needed to get winched out of a snow drift so I set up a tow through my insurance company. After waiting almost two hours the truck finally arrived but the driver cancelled the job because he didn't have all wheel drive, even though his truck would have been sufficient.
Lori Cullifer
7 years ago
This isn't your typical towing company. Everyone was helpful, polite, and extremely professional. Very reasonable prices. The Driver was on time, experienced, & clean cut. I'd highly recommend them!
Jerr Goods
2 years ago
Mike is really nice guy, help push a trailer out of the way. Then pulled truck out of ditch. The price was very reasonable. I would recommend to anyone stuck in a ditch. Thanks for your help!Service: Special vehicle towingService: Special vehicle towing
Don Frazer
5 years ago
I had a great experience today. Mike was a huge help. My truck broke down in Newport and had it delivered in Elko. Every was smooth as glass. I give this business a 10!!!
Jessica Luther
5 years ago
We needed an unlock at a regional park, and instead of calling when they were stopped to buy a park permit (which we would have bought/paid them back for) they called saying they wouldn t help and had already left. When I offered to meet him and buy the pass, he said he had other jobs to do and wouldn t turn around.
Jon Bigkokk
8 years ago
I would never use this company very unprofessional and untrustworthy. They charge you whatever price they feel is beneficial for there pockets. Don't use them, definitely seek out another company for your own safety.
Devin Sonterre
4 years ago
REAL PERSON ANSWERED THE PHONE!!! We are very happy with your service, thanks for preforming such a great job towing. Thanks to your professional team!!! Please dont hezatate to use these professionals
Donovan Mesker
5 years ago
Were were given poor directions and rushed in n out when the deal was give up title n keys freely and recieve access to remove personal items from car. Was forced to leave said items behind due to hasty guide