Northern Tool + Equipment

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  thepudding king (miniaturematrix)
3 months ago
Ordered online, process was very smooth. Plus they had a way better deal than Amazon, 20 bucks cheaper even after shipping and tax. Will probably use again in the future.

  joseph kagy
a month ago
I've rented tools and had repairs done at multiple other northern tool stores . In the southern area . first experiance in forest lake with them. Not giving northern tool any more money going amizon and local company's . Wouldnt hurt to evaluate your staff at the forest lake location. There's a very upfront ladie employee there that helped me steer my money elsewhere

  Christopher Hirsch
4 months ago
Trying to find small engine fuel lines so I figured this would be the best place. They didn't have half of what Menards carries for small engine repairs. Very disappointed. Didn't even have the right spark plug for a coming snowblower. I had to get it at Walmart.

  Mike Guindon
3 months ago
Had an issue with the promo code at checkout. Contacted Customer Service. They responded and fixed the issue immediately. Thank you!

  Dunamis Flux
7 years ago
VERY knowledgeable staff and an awesome selection for trailer parts and build kits... bought my garage propane heater among myriad other stuff here... love it...Oh and while we're at it they totally kick Home Depot's ass and Menards ass when it comes to safety eyewear they have a full array of regular eyewear safety eyewear sunglasses eyewear but unlike Home Depot and Menards these guys have I wear with diopters for us old guys who need cheaters.

  K Mort
4 months ago
The guys working there are friendly and willing to help as much as possible. The female cashier... Not so much. She typed in our number wrong to pull up our account and tells us we don't have an account with them. We questioned it and she still proceeds to argue that we don't. We asked her to try again, she did, and big shocker it worked! Instead of working with the customer she just automatically assumed it was us being wrong. If she hates her job so much, change your life.

  Eric Dirksen
7 months ago
Advertised a deal on Milwaukee tools. Placed my order the same day and got a shipping confirmation. Forgot about the order until a week or two later and realized I never got my items, check my account on the website and find out northern tool took it upon themselves to cancel my order. Talk to customer service and they say because of overwhelming demand we cancelled all the orders

  Tim Stament
a year ago
I was shopping online for a generator. I found what I wanted and called the store. Bob was extremely helpful in narrowing my search to the best generator for my needs. Once at the store, Tony helped me select the correct accessories to properly connect it to home.I will be back, great store and staff.

  Greg Amsler
a year ago
Always enjoy shopping at northern tool. Northern may not always be the least expensive,but customer service is generally really good. The product line is awesome and I will shop here till I either die or u til northern goes out of business.

  Joshua LaMere
3 years ago
Jerry was a great help and got me squared away with the purchase of my new Stihl saw! Other staff was great as well!

  Paul Kaiser
a year ago
Great job by Tim on helping find the right tire for my trailer dolly. Wasn't on the shelf but persisted and got if found in the back room while I was checking out with an intertube that I now did not need.

  Josh
a year ago
The staff was extremely helpful and they had everything I needed. I highly recommend this store. Great job by everyone working today!

  PAC Shop
3 years ago
Not happy with delivery to store estimate being out a full week and then being a range of more than a week. I would think for an item they show in stock that could be shipped to a local store they would have a better idea of when it would be available for pickup. Also, their account password restrictions are WAY too sensitive. I've never, ever heard of a site not allowing the same character to be repeated in a password. Why the heck not? That kept me from creating an account and will keep me from placing future orders on their site.

  Russell Prihoda
6 months ago
The staff especially Paula is extremely helpful and knowledgeable. I enjoy coming here

  Trudy Canine
a year ago
I visited Forest Lake location. Bought a new chain saw. From the minute I entered the store until I left the service was positively over the top. Answered more questions than I thought to ask, patiently and professionally educated me on its operation, helped me with gas/oil mix combination, etc. And he wanted to make sure I could get it to the car. What stands out most is that he cared.

  Robert Chudek
10 months ago
A nice clean layout and sales people are helpful.

  Mary Brooks
3 months ago
Always helpful with both advice and shopping assistance.

  Rachael Ryhn
2 years ago
The roomy isles in this store are well lit and clearly labeled with drop down ceiling signage that makes it quick and easy to find what I'm looking for without any fuss or frustration. The staff is also very friendly and knowledgeable, and never seems to mind helping when it's needed. It's a tool store that stands apart from the rest and is in a league of it's own. A+

  Jim Haack
2 years ago
Was going to get the year-long delivery deal with my order - was going to reduce shipping from 729 to 446 (saving $283). But at checkout, shipping discount was only $15 ! Same thing happened last year when I bought the same product. So watch out when confirming checkout/purchase. Otherwise, product and delivery are good.

  Greg Deyo
a year ago
I called ahead of time. Do you fill CO2 bottles? I have 5 pound bottles for my kegerator. We don't filll them, we just exchange them. Okay, I'll be down. Guess what? They don't have them for exchange. Not a big surprise. The people that work here don't ever seem to know anything. About the same as Fleet Farm, only dumber, if that's possible.

  Dave Allenson
2 years ago
SCAM Warranty! Terrible experience @ forest lake MN location. Manager was extremely rude and unprofessional. I purchased an extended warranty and it says 100% coverage for any reason. Apparently they get to pick and choose what that means once they ve scammed you into their junk warranty. Will never get another penny of my or my companies business ever again. We all know they sell trash and that s why we get warranties but now they don t even honor those, they re now a worthless company.

  Luke Steece
2 years ago
I visited this store recently while on vacation from California. I had needed some supplies to fix a few things at a cabin rental, and I must say I was not used to the awesome level of support we received while there. In California you are lucky to get someone to even pay attention to you, but here the staff and management went out of their way to answer questions and point me in the right direction. Minnesota for the win once again! I just wish I lived closer to Forest Lake so I could shop here all the time.

  Lyne Zebrasky
3 years ago
I have become a fan of Milwaukee Tools because of here......they had great Black Friday deals I could not pass up. I have since added to my Milwaukee tool collection and am extremely happy with every one of them! Plus, Northern Tool has a great selection of items online that can be shipped for free right to their store for pick up. I just ordered 2 large raised beds online, and Northern Tool had better pricing than even 'overstocked or discounted' websites. I have had excellent service every time I am at the store.

  M S
2 years ago
Great, they had the tire I wanted, $190. Asked manager for a coupon as I'd left mine at home, 1/2 hour away. He said nope, people were taking advantage of that. After I got home, I grabbed my coupon went to the BLAINE store, showed the manager my receipt, coupon, and got $58 back. Thanks for nothing Forest Lake store manager. Also, he was nice enough to bring the tire I had called about to the check out for me, upon inspection at check out, it was the wrong tire. Me checking that saved me over an hour to return it.

  Philipe Erickson
5 years ago
Great place to go if you like rude employees. Daniel S. the cashier couldn t be troubled to stop his conversation with two fellow employees about bear trapping to ring up my purchase. Stood in front of them for about 45 seconds before I was greeting by asking me my phone number which I had to repeat because he continued on his previous conversation after the first time he asked. Besides that the store is great.

  Michael M
3 years ago
I purchased a power tool that didn't work when I arrived home. I was frustrated because we live some distance away and the drive is inconvenient. Power tools are supposed to be started and operated prior to leaving the store. I received a nice discount to compensate me for my time along with an apology. Although my time is limited and worth more than what I received, I appreciated their willingness to try to make it right. Sometimes, how a business deals with mistakes is as important as their service. Generally, my experience with Northern is good and I get a better quality tool than I would through a discount chain store. I will continue to shop at Northern.

  Jeremy Balfany
a year ago
The lady who helped me make a decision on a generator was very knowledgeable and helpful to pick out the correct generator for my needs! It was in stock and they loaded it up in a timely manner.

  Brian Jude
3 years ago
Last night I ordered two trailer tires and a trailer tire mount. This morning I got an email saying your order is ready. Two hours later I show up at the store to pick up my order. There is one employee on the company phone, one there who greets me to ask what can I help you with. I tell her I need my order, she tells me it s on the shelf. I go to get my order it s one tire and a trailer tire mount. I ask her where is the other tire she tells me she ll call someone to get it. I listen to try to get 3 different people to grab the tire. ( I have no physical disabilities so I could have grabbed it in the back of the store but I am ordering ahead to save time on my lunch break) so I take the trailer tire mount to my car while they are getting the other tire, I come back someone brings it up as I get inside. I wait for the store manager who s now there to finish helping a customer and woman from before. The manager takes over helping me has my sign the receipt after checking my ID and I left. Total time 15 mins for a online pick up. Moral of story don t order online for pick up here.

  Leif Erickson, Forest Lake Financial Advisor
a year ago
Northern Tool + Equipment is my go-to place in Forest Lake for durable equipment. From Chain Saws to Pressure Washers, they are our go-to location. The staff is always friendly and ready to help find what I'm looking for or to answer questions. Check them out today!

  Todd Nelson
3 years ago
WOW.. Bob Norton senior assistant manager knocked it out of the park. He really knows how to delight the customer. Northern tool is very lucky to someone like him. Customer service was great. He made sure I got the right axle i needed. I will definitely be going back to Northern tool again. Todd