Harry Brown's

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kara Waldron
4 weeks ago
I recently worked with Garrett at Harry Brown's to purchase a first vehicle for my teenage daughter. Upon my first inquiry of the vehicle, Garrett sent me a video of the vehicle within minutes! I went to test drive the next day, and Garrett had it washed up and ready to go! He was so patient as I waited for my daughter to arrive, and worked diligently to get me a price well within my budget. I highly recommend working with this up and coming young gentleman for all of your vehicle needs! So very polite, patient, and knowledgeable!!

  Tonya Gillen
a month ago
We recently purchased a new vehicle through Nate Stoeckel from Harry Brown s. The service was above and behind! They did not pressure us, provided amazing customer service, and had a ton of knowledge on the car and process for us. They made an effort to get to know our family and icing on the cake was getting to meet Harry Brown himself who visits daily and came over to introduce himself. He remembered my husband s family and made it a personal connection for us. We highly recommend Harry Brown s and Nate!

  SN stotko
a month ago
We dealt with Dan via email as we live 1 1/2 hours away. He is very knowledgeable, extremely courteous, responsive and was the best sales advocate I've ever had. Meeting him in person was everything I expected. This is the 2nd vehicle purchased from Harry Browns Family Automotive, we definitely will tell other others to check here before they buy elsewhere. Make sure to connect with Dan.

  Seth Hoft
2 months ago
I would like to give thanks to Randy B for hooking me up with my new jeep! Went in not knowing what to expect, but I knew I wanted a Jeep. He showed me around and pointed out a cpl options that would suite my needs that were in my price range. I was able to get in, find a that special jeep, and off the lot within a few hours.Thank you so much! It was great working with you Randy!

  Craig Fisher
3 months ago
Had an absolutely fantastic experience here working with Nate. Showed up close to the end of the day for a test drive and ended up trading in my car and getting a new car all before end of day. He was professional and upfront with the vehicle history. Double checked that any recalls had been taken care of. He even went above and beyond by helping detail the car and getting the stuff out of the trade in and put into the new vehicle (Even in negative degree windchill). I would highly recommend going here if you are looking for a new/used vehicle.

  Kelly Wooden
a month ago
Bought a used jeep from Harrys today. My salesman Dan was awesome to deal with. He sold me a clean jeep at a great price with no hassles. He knows his stuff. Would recommend this dealer and salesman.

  Ethan Scrivner
2 months ago
Awesome experience. Eryn in sales and Erin in finance were both great to work with. This is my 5th lifetime new car purchase and by far the easiest. I was shopping online and found a truck that, with discounts listed, was lower than anything else I'd seen in the 100 mile area around me. I reached out to see if they could put together some estimated numbers and whether they'd be willing to match an offer I'd gotten on my trade from another dealership a bit closer to me that had inspected and driven the trade the day before.Eryn got back to me very quickly and confirmed on the trade, found an additional $5k in discounts that hadn't even been listed online when I first reached out and that I didn't know about. Erin found me a loan that got my payment where it needed to be, even with the abysmal interest rates that are out there right now, and was able to work a little further with the lender to knock the rate down a bit after that.I drove down from the Twin Cities the next business day and was out the door in the new truck in very little time. I know it seems like this kind of very straightforward, customer service orientated approach to sales should be the norm. They have vehicles (and financial products) to sell, I have money and credit and want to buy a vehicle and borrow some more money. I can say after the previous new car purchase experiences with other dealerships of showmanship, games, inaccurate quotes just to get me in the door, moving numbers around to try and pretend something is a good deal (as if I don't notice my trade value suddenly dropped $5k with the new price quote on the purchase), endless efforts to sell me extended warranties, coverages, accessories, films, spray-on stuff, etc., sometimes even after I've declined them once, that this was hands down the best buying experience I've ever had.

  Wayne Bakke
2 months ago
Our experience with Harry Browns was far beyond what we expected. My wife and I intended only to look at a 2017 Chevy Impala, not necessarily to buy. We met with Eryn. She was very patient, professional and knowledgeable in providing detailed information about the Impala. After the test drive Eryn contacted one of the mechanics to answer questions about the engine which was very helpful. My wife and I discussed the purchasing of the Impala which we had not intended to do. Through Eryn s guidance we purchased the Impala. This was a very positive experience. Plus we had the opportunity to meet Harry Brown and had a very delightful conversation with him. We will recommend Eryn and Harry Browns to our friends and family. Thanks. Deb and Wayne Bakke

  Logan Buecksler
3 months ago
I worked with Josh Crowell and although I did not end up buying the vehicle that I was looking at he was unbelievably helpful throughout the whole process and that had nothing to do with him I just found a vehicle that suited me better elsewhere. One thing that really made me like Josh was he did not push me to get every penny out of me on things that most dealerships would, he only wanted what was in my best interest and gave it his best shot to find the vehicle that best suited me which I appreciate so much. Anyone looking to purchase a vehicle from Harry Browns I could not recommend Josh enough he was the most helpful car salesman I have ever worked with.

  Linda Warn
a month ago
We had a wonderful experience. Our salesperson, Kevin, was great and had a thorough knowledge of the car we purchased. A favorable financing rate added to our pleasant experience. Highly recommend!

  Brianna Fredericks
2 months ago
After looking at cars online, we called and got to work with the extremely helpful and easy to talk to Nate Stoeckel today and after a few test drives I left with a great car. The big paperwork and finances were very straightforward and Erin helped us breeze through it. We drove in from out of state but they made us feel right at home, I highly recommend this dealership!

  Blair Johnson
5 months ago
Huge thank you to Nate for making my car purchasing process so smooth and easy. I also want to thank Erin, business manager for thoroughly explaining all of the details when it came to filling out the paperwork. These two knocked it out of the park and I am so thrilled with my new Jeep! If you re in the market for a new vehicle then I highly recommend swinging into Harry Brown s!

  eduardo hernandez
3 weeks ago
Me and my wife just bought a mini van from them and we had a great experience! Thank you to Garrett condon for helping us out. He was super helpful with everything and answered every question we had. I recommend going to him when buying a new car. Thank you again Garrett condon!!

  Mark Benson
4 months ago
I had a great experience buying a used truck from Nate at Harry Brown's. I normally dread the used car buying experience, but Harry Brown's treated me like a human being. Darren who runs the used car business was great to work with too, as well as Kiki in the back office. I would highly recommend this dealership to anyone.

  Larry Tenhoff
5 months ago
G. Condon and the team at this location are exceptional customer advocates! No hassle, integrity in service, going the extra mile, how could I suggest this group and Mr. Condon who worked with us are anything but the most exceptional team. I almost can't wait to buy again!

  Liz Randall
a week ago
Erin and Kiki at Harry Browns are amazing to work with. Was thrilled with my new car and payment price. Thank u girls

  Rita Wunderlich
5 months ago
Our Sales Specialist Nate was a breath of fresh air! Knowledgeable, down to earth, respectful to our style of purchasing a vehicle, flexible, helpful and personable. Thank you!Sales Manager Greg stopped and talked with us on the lot as we were coming back in side. Thank you!Business Manager Erin was excellent and a great deal of fun to talk with also! Thank you!For the record, we had walked out of a different dealership a few weeks before this because that salesman and manager didn't have these qualities and point blank lost a sale because of it.I highly recommend Nate!

  Kathy Davidson
a month ago
The sales end was great, but the service is more middle grade. They give you popcorn and cookies while you wait but just know even with an appointment you will be waiting 1.5 - 2.5 hours for an oil change . I ve never waited so long any where else . Only complaint I have there.

  Lorie Nelson
a month ago
We were very pleased with our experience at Harry Browns. Nate Stoeckel is truly a great, no pressure salesman. We would highly recommend dealing with him!

  Jake Halloran
7 months ago
I have a transportation company out of York Pennsylvania. Our driver was pulling a 30 foot gooseneck trailer in Minnesota when all of a sudden the truck went into limp mode. I called Harry Brown s service department and she said come on in and we will take a look at it much to my surprise because that doesn t ever happen in the same day. Meanwhile the service manager called me and said that as soon as my driver gets there, they will jump on it and see if they can get us back on the road because she realized that we are travelers. Not only does the service department close at 4 PM they stayed until 630 to get my driver back on the road. What an Unbelievable service department from the top down they all deserve raises. They were the (( friendliest people)) from start to finish. They even give my Driver a ride to a local Buffet. I have seven of these trucks and trailers on the road and breakdowns occur from time to time. THIS particular service department Hands-down is the best in the business. They actually care and as we all know in 2023, that just doesn t happen anymore.! Thank you everybody who help get my driver back on the road. Jake with JH transportation.

  Derek Groen
3 months ago
Got lucky and met a great salesman Nate there! He had great knowledge of the vehicle even though he didn't know we were coming to look at it! Ended up purchasing it with the help of Kiki on the finance end and couldn't be happier with the Expedition and just extremely satisfied with the overall experience!!

  Jeremie Roe
a month ago
Well, I'll start out by saying that if you want to car shop by simply cruising through the lot. This is not the place for you. Unlike normal dealerships , here you have to get out of your car to scan a code on the windshield of every vehicle.I was unfortunate enough to decide to go with a truck from them that I wanted to use to take my family on trips while pulling a camper.Only to find out from 4 different mechanics that the transmissions in these trucks ( 6L80) is notorious for bad torque converters. Essentially making it worthless to me . I was looking for reliability. Instead all I got was 30 grand in debt for 6 yrs on a truck that's essentially no more reliable than my 05 Silverado with 323,000 on it.I put on less than 40 miles on the truck less than 48 hrs later, and I wanted to return it. Harry Browns was too busy, high fiving each other at pulling one over on me to take it back.So now I have a 6 yr loan on a completely unreliable truck.The 6L80 transmission is so notorious. All 4 mechanics said there should be a class action lawsuit brought against Chevy.Do yourself a favor, go to a dealership like Walser up in Bloomington or Burnsville.They offer 3 days or 300 miles of money back guarantees.If Harry Brown's did the same ( which they would if they TRULY were an honest dealership), this would be one less negative review for them.

  Joe Stieren
5 months ago
This was the greatest experience I've ever had buying a car. I had total faith in them when I purchased a pre-owned Corvette sight unseen. I live about 1100 miles away from this dealership and did everything electronically through email and text.My initial message to them through their website was followed up with promptly by a very nice gentleman in Sales - Nate Stoeckel. From his personalized greeting video through ensuring my new purchase was ready for the transport truck when it arrived was a great experience with amazing communication.Harry Brown's entire team worked together to facilitate my every need - which was a lot being an out of state buyer unable to drive or see the vehicle before purchase.Their technician Joshua Andrle was awesome and provided me with an 8 minute long video going over the entire car. He included specific points I inquired about as well and he included a test drive video. The car is exactly as clean as shown and drives perfectly.I have never bought a vehicle out of state sight unseen so the process of completing the paperwork all digitally was new to me and I had several questions. The Business Manager, Erin Fahey, was very patient with me and took the time to explain the paperwork in greater detail and made it clear what my next steps were.I received the vehicle via transport I arranged from MN to GA a few days after payment cleared and the vehicle is in even better condition than I imagined. Thank you very much Harry Brown's for an unforgettable car buying experience!

  Jon Fritsche
3 months ago
Worth the Drive to Faribault!Nate and the team at Harry Brown s Chrysler Dodge Jeep made my car buying experience a pleasure. Initial negotiations were smooth as we agreed on a reasonable price for the vehicle over the phone. I set at appointment and made the journey from St. Paul to Faribault; it isn t as far as you might think, less than an hour, just south of Lakeville. I was greeted by Nate who already had the car prepped, washed and warmed up. We took it for a generous test drive for about 15 miles. Nate wanted to make sure that I was comfortable with the car before heading back to the dealership. Nate kept his word on the price and just had a few documents for me to sign. I was then introduced to Erin in finance who described my financing options, rates, warrantees etc. Although she had recommendations, there was no pressure and I ultimately picked what I had planned on prior to walking into the dealership. Absolutely no high pressure sales or bait and switch like I have experienced at other dealerships. I was in and out in less than 2 hours. I ve spent all day at other dealers as they try to wear you down. This does not happen at Harry Brown s! These cars come with phone apps and lots of options and Nate took the time to explain and show me how everything works. We set up our App account passwords etc. Each car comes fully detailed with a full tank of gas! Doesn t get any better than that!

  Team Hawk Girls (Robert Hawkinson)
10 months ago
I recently worked with Nate "Clifford" Stoeckel to buy a used vehicle for my daughter. Nate and the entire staff at Harry Brown's were patient while I shopped around, always quick to answer my questions and determined to make a deal we were both happy with. I sincerely enjoyed the small town service and charm at Harry Brown's. Kiki made the virtual paperwork effortless and Nate went above & beyond to help me arrange an unorthodox vehicle delivery that was convenient for me and well after business hours. I highly recommend Nate and Harry Brown's Family Automotive.

  Zach Rosado
a month ago
Looking at cars and finalizing the sale went smoothly and fast! They also gave a nice gift to commemorate the purchase. Eryn was a great help!

  Glenn Beenblossom
a month ago
The entire experience working with Nate was as smooth as possible. Very happy with the communication, negotiations and service we received with everybody at Harry Brown.

  Christine Chadderdon
6 months ago
We recently purchased a used GMC truck and we couldn't be happier with it. Kevin, our salesman met our needs and made the process not only fair and efficient, but also enjoyable. He earned out trust and we look forward to working with him in the future. We also were thanked by Harry Brown himself when we picked up the truck- definitely a family feel. Thank you!

  Larry kasella
a month ago
Great experience. No preassure sales and Nate couldn't have been more helpful. I would definitely recommend Nate and Harry Browns auto to everyone!!

  Fran mendez
6 months ago
Harry Browns did the job extremely easy for our purchase, Kevin is an excellent professional salesman. we greatly appreciate their time and cooperation for our vehicle trade in and purchase of one. Highly recommend this dealership