Honest-1 Auto Care Eagan West

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Claire Herzog
a month ago
I had such a great experience at Honest 1 West location. I called around 7 am on a Friday and they were able to diagnose and repair my car same day so I could have it ready to go for the weekend. Brandon and James in the shop were fantastic to communicate with. I called around to compare prices with other shops regarding the cost of my repair and Honest 1 quoted me the lowest price! They also have a great 10% off any repair coupon out now that people can take advantage of. Overall, highly recommend this shop to anyone in the Eagan and south metro areas!

  Robyn Schoenbauer
2 weeks ago
We have trusted the care of our vehicles to Honest-1 for several years. They always provide excellent service and go above and beyond in customer service. We appreciate them as a business and feel we are valued as customers.

  Debbie Ryan
3 weeks ago
I have been going to Honest 1 Eagan West for a few years. I appreciate everyone at this location. They make the experience wonderful and Brandon and James have always been so kind and honest with me. Taylor drove over to pick me up when my car was ready and gave me a ride to the shop. Thank you for the great experience!

  Theresa Regis
a month ago
My last experience was wonderful, as always! Great people, and Honest. I was quoted 1,750 and when went to get my car it was 400 less than quoted, the tech admitted he had ordered a wrong part which was 400 more. I would have never known. Thank you! And my care is running great. This is what I look for when looking for a car doctor.5 *****

  Allison Brown
3 months ago
I've brought in a number of vehicles that are older and definitely worn down. Honest-1 Auto Care does an amazing job assessing what needs to be done right away and what can wait. The staff is friendly and knowledgeable, and their prices are more than fair. There is no sales pressure here, just honest advice, good prices, and quality work.

  Jerra Swenson
5 months ago
As a female I always hesitant to trust many mechanics. I know lots of women are competent about cars, I m just not one of them!I felt comfortable immediately upon walking into the shop. I can t remember their names, but all of the guys were very personable and kind. I went to Honest Auto for an oil change and to get a second opinion on work the last place I went for an oil change insisted needed to be done. The inspection revealed none of that work actually needed to be done, glad I checked. Very reasonably priced, I will definitely be back!

  Amedeo Minutolo
4 months ago
These guys were great! The helped me troubleshoot a check-engine light that repeatedly. They stuck with the issue until fully diagnosed and repaired. They even asked that I return the vehicle to inspect it after 3K miles to ensure the issue won't repeat itself. Great work from the team there.

  Monica
a month ago
I again had great service at Honest-They did a thorough check of my car when I thought I was hearing some strange noises with the tires. The review I did below is older (so not sure how this is supposed to work!)This Honest-1 is great and I trust them so much. Very friendly!

  Amber Turner
2 months ago
Took my car in at the end of Nov and they did a full diagnostic on my vehicle 2019 Chevrolet Traxx with 74,0000 miles they said that my engine was leaking oil and needed to be sealed car warranty approved this and we had to wait for parts to be order and ready and I brought my car back in onNov 29th to be fixed they fixed the issue I picked my car back up on December 4th and the same day after paying over 3,000 dollars the engine light came back the next day we took it back to Honest One and they said that the oil got into they Cadillac converter and they had to wait for a replacement we drove the car away and two days later its was shaking mind you bringing the car into the shop on the 17th of November the car was fully functioning and drivable. We then brought my car back due to shaking and they said $400 to clean the converter and then later said they couldn't fix the issue after having my car for a week the car was not drivable after Honest one had it and had me tow my car at my expense to the Chevrolet dealership. We did a full diagnostic at Chevrolet and they said all the leaks and seals were not fixed and now my engine is completely ruined and needs to be replaced I was referred by a family friend and she took her car in a couple of weeks before me they did a full diagnostic and told her what was wrong with her car they fixed the issue and days later her engine light came on then when she brought it back they fixed something else they didn't see the first time and fixed that issue and now her engine light is on again. I have given Honest 1 close to 4,000 dollars and now My car is going to cost 11,000 dollars to fix and they are refusing to help or answer phone calls I haven't been able to drive my car for more than 3 days since it was brought in the shop after getting approval to fix the issue in December.

  Matt Clark
3 months ago
The heater in my wife s CRV stopped blowing warm air. Honest 1 was able to get us in day after I called. Not only did we get the vehicle in fast, they recommended servicing the part with a CLR soak (a few hundred) rather than replace the heater core (a few thousand). Their recommendation worked and the heater blows HOT. We will definitely be coming back to Honest 1!

  John Moltzen
a month ago
I really like Honest 1 Eagan West. Been going there for about 2 years now, and always come out feeling like I got fixed what needed it. The one time it turned out to be the wrong diagnosis, they fixed the actual problem (bearing change vs loose metal peeling off rotor) at no extra charge when I brought it back in!

  James Havock
2 months ago
I brought a vehicle in to get a turn signal light replaced They had me in & out in 10 minutes and topped off my windshield wiper fluid free of charge. I didn't even have a chance to get comfortable in their waiting area!

  lori Dennehy
a month ago
Although I trust and believe in their ability to fix problems with my vehicle, I was a little set back when I was charged $180 for diagnostics. I ve already spent a lot of money and believe it was far too much.

  Carol Ames
5 months ago
I ve been bringing my car to Honest 1 since the day I bought it! The team at the Eagan West store have ALWAYS gone above and beyond to service my vehicle. I ve always been very impressed with the friendly knowledgeable and HONEST staff. I wouldn t go anywhere else! A huge thank you to everyone, especially Brandon!Service: General repairs & maintenanceService: General repairs & maintenance

  John Hanna
5 months ago
I was recently looking for a new shop to service my wife's car. I brought it in for brakes and a few other things. James went above and beyond to make sure the car was taking care of and figure out what was causing the problems she was having. They take pictures of everything before they fix it to make sure that it is what we want to do so there are no surprises. I recommend Honest 1 to anyone looking for a new shop.

  Nirjhar Dutta
6 months ago
Great service but very overpriced. I was having oil change and some routine maintenance done and asked them to do tire exchange without checking price first. For swapping out winter tires for all season tire I was changed $188. At discount tire this is done for $88. I was shocked and when asked about it, I was told, "This is what we charge.".I posted this on 10/19/23Update on 10/20/23- Changed my rating from 1 star to 5 star. The owner reached out to me and said he is changing the price of tire change over to $109.99 going forward and provided a refund for the difference. Happy to see great costumer service and an owner that cares.Services: General repairs & maintenance, Oil change

  Kory Lightner
2 months ago
I had a great experience. I needed brakes and I have a VW so I expected a day or so. I was in and out plus they had a special so it was cheaper than anyone else as well. I will be back. Thanks guys

  Susan Greer
2 months ago
I so appreciate having Honest Auto Care for servicing my vehicle! Very helpful providing Lyft service and always so efficient and cost effective. Thanks a million for solving my issues!!!

  Victor Tokman
7 months ago
My tech was Tyler. Made an appointment, car was delivered by promised time.Went in for alignment, car drives perfectly straight.No complaints whatsoever, didn't try to sell me anything extra.Highly recommend getting the lifetime alignment, pays itself off!Thank you

  Jodell Skaufel
4 months ago
I love this place! They are family run, and I feel like a part of the family. From the time I enter the door, they are friendly and recognize me and my cars. They are always asking for my feedback. I trust them and feel taken care of!

  Chloe Wikstrom
8 months ago
Honest-1 has outstanding customer service and very friendly employees who seem to genuinely care about their customers. My favorite part was the detailed report they send of your car including pictures and explanations of what is wrong and categorizes what is of most importance to take care of. They really are looking out for their customers and prioritize safety, integrity, and satisfaction. I will definitely be a returning customer. God bless this company! :)Services: General repairs & maintenance, Vehicle Inspection, Brakes, Vehicle safety inspection, Auto maintenance

  Brian Hackney
4 months ago
Quick and professional!! Didn't over promise, repaired our car quickly with no surprises except cost was less than estimated. Thanks for getting us out of a bind!

  Cole Aceret
5 months ago
Got my car serviced the other day and the next day my car said the tire pressure was extremely low. I did a season check up, very disappointed. Also the customer service from the bald guy was just lacking, super low energy and kinda talked to me like I was stupid or something. Disappointing and annoying with this place right now.

  Erica John
8 months ago
So incredibly thankful for Honest-1 Auto Care Eagan West! My family is traveling and our water pump failed in the evening. After reading the reviews, we decided to bring our vehicle here. The shop was closed so we waited for morning and hoped they could squeeze us in so we could continue on our trip. The shop text me at 7:30 with a diagnosis and a fair quote. Work was complete by the end of the day. The staff was so friendly! If we re ever in need, and in the area, we will definitely come back. :)Service: Auto water leak repair

  Karen Amell
4 months ago
It was my first visit to Honest-1, and their patient explanations of service made it a pleasure! Would definitely return next time my vehicle needs service.

  Diana Waserman
7 months ago
We really like Honest 1. James and Brandon are friendly, ethical, honest and helpful. They also give a veterans discount which we appreciate. They helped get my car back up and running after another mechanic botched an engine replacement. We won't ever go anywhere else.

  Michelle Jarvis
6 months ago
Last week was my very first visit to Honest-1 in Eagan. What a pleasant interaction with Brandon. I am beyond pleased with the service I received and I plan on using this location going forward. Thank you to all the Eagan Honest-1 staff for making this a wonderful experience overall.

  Amie Terfehr
3 months ago
James was very helpful and flexible in getting my unexpected radiator leak fixed. I had a tight schedule and he made it work!! Very thankful!!

  Shawn and Liz Williams
7 months ago
My experience with you has been the best service I have ever had with a vehicle center for a second I was thinking I was going to be stuck 4 hours from home with no way of getting home I met Jason and he fixed my anxiety and mad it possible for my wife me and my children to make it home safe and for that I owe you the biggest thanks and my gratitude is so astronomical THANK YOU SO VERY MUCH Honest- Auto Care Eagan WestJason you are awesome and I really appreciate you!!!!!!! Perfect asset for the company

  Tom Banks
2 weeks ago
Great place for repairing our cars.Brandon and James are easy to work with.Very Profesional, I recommend you to anybody needing service.