Honest-1 Auto Care Eagan East

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Erika Cox
4 months ago
I am beyond pleased with the service I received from Honest-1. Being new to MN, and having no experience with cold winters, my battery died when the temps dropped. I called, and they were able to take my car in immediately and address my concerns, replaced my car battery quickly and efficiently, and their staff was friendly and professional. Pricing was reasonable, and I was happy and grateful to pay for the services I requested, unlike Dave.As a first time customer to Honest-1, I was privileged to witness Dave's entire temper-tantrum over the cost of a service so I can hold him accountable for his negative review. What Dave forgot to mention in his review is that he was berating the staff in front of other customers - about the cost of labor for something "He COULD do himself but couldn't, which is why he had to bring his car there" and "He could take his car somewhere else and get it done for less" and when asked if he actually wanted them to perform the service he was requesting for the price they gave him, he said "Fine, but you could at least kiss me first..." Anyone with half a brain cell can finish that sentence; it was disgustingly vulgar and unnecessary to say, along with some other colorful vocabulary. His wife begged him multiple times to stop talking, but he kept word-vomiting all over himself.Dave, when you need a service done that you don't want to do yourself, you get to pay for it. You don't get to dictate the price - the business does. Labor is included in services because it takes time and training for the employee to do what needs to get done. AND even when you asked about a veterans discount in the middle of your whining, the staff was ready and willing to apply it for you, and yet you still could not stop. They were absolutely right to refuse you service, because you would've been twice as insufferable to deal with no matter how good of a job they did once it was completed. They handled your entitled mentality gracefully and politely showed you the door.As for me, I will absolutely be back anytime my car needs work. Amazing customer service from the staff! Thanks again!

  Wayne Kirchgasler
2 months ago
I just returned from Honest 1 Eagan East. Thought all I had was a driver side rear tire with a valve leak...so it was flat. They got the car in fast and tested the other tires as well and discovered that my front driver side tire was also flat, and the other two tires were low. I had filled all of them the previous day to 35 lbs each. I thought it was going to cost at least $100 for the two stems. But instead, they tightened all the valves stem screws, tested to make sure they were holding air...and CHARGED ME NOTHING!! Now that is honest. If they charged me for the valve stems I would not have known. They have definitely earned my business going forward. They were also very friendly and had good coffee

  Onyedimma Nwachuku
a month ago
Good customer service. Dominik gave me a detailed breakdown of my car issues. It was appreciated. Also, it helps that there are good places to eat around while waiting for service completion.

  Jennifer Duchscherer
a month ago
Honest-1 lives up to its name. They have always provided great service, honest information with no hard sell on unnecessary repairs. I trust them and bring all our vehicles there.

  Roger Burgess
5 months ago
Service was fast and friendly. This was not my usual Honest-1 location that I went to and they seemed to having trouble finding my car's history and service records. I think because of that I did not get the oil change discount sale pricing since I did not bring in the mail coupon. It is easy to make appointments at the wrong Eagan location since they have 2 (East and West). Need to be careful which one you select when making an appointment.

  RONDA BENSON
2 months ago
These guys are the best! Recently I needed air in my tires and new batteries for my key fobs. They took care of me at no charge. They have been servicing my vehicles for 12 plus years.

  Dylan Giebel
a month ago
Literally caused my car to explode on 694 in a black smoke fireball because they spilled oil all over my engine during a routine oil change. Said it would be fine. Clearly it was not. Many people could have died due to their negligence.

  Virginia Brophy Achman
4 months ago
I have taken my car to Honest 1 a few times and I really appreciate the service and care for my car. They always try to keep costs down, and the costs are very clear. I like the texting platform to provide updates. Thank you for a good experience!

  Megan Barker
4 months ago
Super nice staff. Answered all of my questions and got the work done on time and for a fair cost. I was also able to get an appointment pretty quickly whereas the dealer would have taken a month to get an appt. Definitely recommend these guys!

  Lynn Anfinson
a week ago
Great customer service and speedy response to my car issues and repairs. Mike overdelivered in his thoroughness and explanation of the items that were most important to safety and extending the life of the car. Would not hesitate to recommend Honest-! Auto Care Eagan East to my friends and family.

  Alison Galaski
a month ago
Staff are always friendly and explain things very well to a non-mechanic expert ! Been bringing my car here for years and love supporting Eagan businesses.

  Ted Wawrzyniak
5 months ago
I had the starter go out in my truck on the same day I was leaving on a hunting trip. I called Honest 1 in Eagan and they were able to squeeze me in and get the job done and I was still able to leave on time. Great service!Service: General repairs & maintenanceService: General repairs & maintenance

  Melissa Emerson
5 months ago
My experience with Honest 1 was great! Dominik was extremely helpful and patient. I am a Satisfied, customer and plan to return.

  Alan Cacho
9 months ago
I would like to say thank you to the friendly and very helpful people that works at this location. I m from out of state for my kid s soccer tournament consisting of 1200 teams from all over the US and other countries. The day we were supposed to go the fields my car started to have problems, (smell of electrical burning, and a noise I ve never heard from my car). Fortunately my family was able to get a ride with another family.I saw that there was an Honest 1 about less than a mile from the our hotel, Eagan West location, the front desk person said that they didn t have any availability and that maybe this location has one in which they did. He even did a quick test of my battery and alternator even though he didn t have to. Thank you to the gentleman that help me in the morning of 14 July 2023.So I brought my car to this location and was greeted with a friendly smile. After explaining to him my situation, he said that he was able to have someone work on my car and it will be the first car they ll work on. After the mechanic checked it, the front desk person said that it was my alternator and recommended that I have my battery replaced as well, and so they did. They even gave me ride back to the hotel too.Honest 1 even supports the military and veterans, as a retired veteran myself I truly appreciate what you re doing for the military by giving a 10% discount on over $100 repairs.If it wasn t for your exceptional service I wouldn t be able to enjoy watching my kid play soccer because I would of been stressing and worrying about how and where I can have my car fixed before going back home. My family and I want to thank you for all you ve done for us. For anyone needing any help with their vehicle, I highly recommend Honest 1 a try. Thank you again!Service: Auto battery replacement

  Zach Hendrikson
10 months ago
My AC went out in my truck at the worst possible time. Called honest 1 and they were able to get me in the next day. The work was done well, the explanation was incredible and they didn t try and push anything unnecessary on me. Loved the in depth analysis they do on each vehicle in their shop, along with photos to provide sufficient evidence that they aren t just trying to up sell you. I only went to these guys because my mechanic was booked up, but this will be my new place to bring my vehicle. Mike was awesome and my tech Dominik was really helpful, attentive, and courteous when speaking about what they found with my truck. Definitely will be going back and they have a customer for life.Services: Auto A/C recharge, Transmission repair, Air conditioning, Oil change

  Braedon Balfany
5 months ago
I want to say thank you to the mechanics for fixing my truck and basically making it brand new. They were very helpful and great at communicating. Highly recommendService: Electrical repairService: Electrical repair

  Dave Wisniewski
4 months ago
I argued about price with these people because they wanted to charge me about three times list price for an oxygen. I had no other alternative but to have them do it.because I lacked the lift to do the job.We agreed upon a very highly inflated price I gave them the keys but then they decided they didn't want to do it. No wonder the place is empty all the time. Save your money go somewhere else. They told me to take my business elsewhere. I didYou will be wise to do the same.

  peanut !!
4 months ago
If anyone is looking for a great auto shop, you should give them a try. Great customer service couldn t ask for a better would definitely recommend them to anybody and I will definitely be going back.

  Mary Eckstrom
10 months ago
I was recommended to Honest 1 by my brother. I was very impressed with how Thorough they were. I brought the car in for an oil change as it is a used car that I just purchased And ask them to check everything out for me. I came away with an oil change and a very detailed report of things that should be done to the car to keep it safe and running. They showed me pictures of everything and we re very professional. I will recommend them to everyone I know!Service: Oil change

  Gary McMaster
2 weeks ago
Fast and friendly. They provide information on what s needed for your vehicle and let you decide. RecommendedServices: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Todd Tschida
5 months ago
Honest-1 did an outstanding job! They were able to get the Pirelli tires that I really wanted for my Regal GS. Love this place.Services: Tires, Wheel alignmentServices: Tires, Wheel alignment

  Susan Hoover
10 months ago
I recently received excellent service at Honest-1 Auto Care Eagan East. They were able to get my car in for diagnostics within 24 hours and completed the repairs the same day. The service was friendly and professional; the shuttle service very helpful. I also appreciated the timely and clear communication.

  Jessica Garcia
11 months ago
Today I had new tires put on and an alignment. I experienced excellent customer service along with the ability to be super flexible. I had front tires that were shredded due to poor alignment, and these guys did an excellent job!! I really appreciate that since I work next door, they are able to work on my vehicle while im working. In the past I also had an issue that wasn't resolvable that day and they had a rental vehicle for me to use for the day!! Thanks again! My car is running like a champ again!!Services: Tires, Vehicle Inspection, Wheel alignment

  Jim Reimann
2 months ago
Mike and Alex did an excellent job on servicing my 2021 Chevy Silverado. Would recommend them highly.

  Jackie
a year ago
I got an oil change and needed help diagnosing and fixing an issue with my car. Everyone there was so great with offering guidance, as well as finding and quickly fixing my car's issue! This was my first time coming here and I will definitely be coming back because of how friendly they were, as well as how efficient and effective they were. They told me it would be 1 hour and it was exactly that. Thank you Honest-1! Services: Vehicle Inspection, Oil change

  Laurie M
a month ago
Been taking my car here for years! Everyone is so friendly and they do great work!

  Holly kennedy
8 months ago
I love these guys! It s the only place I take my Lexus to. They are friendly, honest and trustworthy. Very good at what they do. Only improvements have nothing to do with the service - the waiting area could be more comfortable, and the loaners are old and clunky .Services: Vehicle safety inspection, Oil changeServices: Vehicle safety inspection, Oil change

  Beth Maland
10 months ago
This is my 'go to' auto repair business for my VW. I brought it in not knowing what it needed. My son had mentioned, if you have a mechanic you trust...go to them. That's what I did and I will have no hesitation in going back. I've been a customer for quite some time but this time proved that they fix what needs fixing and don't add a bunch of other 'needs' to the list of what should be done. Fixed my car and they have a customer for as long as I own this car. Very pleasant people to work with!!!Services: Auto brake repair, Wiper blade installation

  Elleni Paulson
8 months ago
I had a great experience here! The workers were honest about what needed to be done with my car, charged a low price for their work and fixed my car within a few minutes of my arrival. Amazing service, thank you!Service: General repairs & maintenanceService: General repairs & maintenance

  Homer Rutledge
9 months ago
Honest is accurate. The crew got me in on short notice and saved our road-trip!Other pros: You can make appointments online, and they text you a link with comprehensive details of the work that was done, who did the work, and photos.I got an oil change (at another place that I ll never be going back to) the day before a long road trip. When I got the car home after the oil change, I noticed it was dripping oil. I wasn t sure if it was oil that spilled during the change, or something wasn t tightened properly and oil was leaking.I didn t want to hit the road without knowing my engine wasn t leaking oil.I called the Eagan Honest-1 because it was right down the street. Dominik was able to get me in right away to check it out. D.R. took a look at the issue, and did a full inspection. The work was done fast, they texted me a link with a full breakdown of the work and inspection results, with pictures of everything.I m never going anywhere else!