Batteries Plus

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  mzee75
6 months ago
We stopped in this location on a whim, after having dinner at the amazing wings place next-door. Bright, well lit, and easily navigable with a great selection of everything listed on the marquee from button to boat batteries. We needed some AAA batteries, and the very helpful young man behind the counter, Sam, directed us to a pack that had a remarkable rebate, easily beating most online pricing (which was a surprise). He also pointed out, a pack of LED bulbs that had four instant rebates that nearly made the box free! I mean, how could I not buy them? He obviously knew his way around the store, and was interested in helping us get the best deal possible, in a super low-pressure way.With the amazing rebates/values, and good customer service, this store is a great resource for both batteries and bulbs.

  CoolMoeDee
2 months ago
I was so impressed with the customer service here. I needed a fob for my Nissan Maximum. It was 4:14 0n 01/19/24. The guy at the counter showed me all my options. I will be back many times. Thank you to the team that runs this location.

  Liz Jones
2 months ago
I have visited the Eagan Batteries Plus twice in the last month and I would like to say I have had exceptional customer service. Very knowledgeable and willing to help. Joey was the person who helped me both times.

  Mikey
a month ago
Extremely awful business practices, they charged my son $3 for a battery recycle (He regrets this decision) I tried contacting the manager when he charged my son he disconnected me in the middle of conversation (manager was rude) especially that many places recycle batteries for free (my son wasn't informed about other places), and previously like a few years ago when I came there they tried to charge me for a battery replacement of car remote control I refused/left. The prices here are much higher than most places for batteries, and please do not go here to recycle your batteries. Other places do this kind of stuff for free. I also purchased AA/AAA batteries here from Duracell here, which leaked much earlier than expiration date, which damaged my devices. Do not give your money to these crooks, I have very disappointing experiences here and I strongly suggest you avoid to this business. How is this franchise still in business with overpriced batteries and condescending customer service. No Thanks!!!

  Kristina R
2 months ago
Of course I needed a new battery on the coldest day of the year, I made an appointment online and went in and felt so bad. Sam was absolutely wonderful, installed it fast and still had a smile on his even though it was FREEZING outside. Thank you, Sam!!

  Cade Zschiesche
6 months ago
This place is great. I talked with the manager James & he told me everything I could possibly ever wonder about batteries & its predecessor bulbs. Had all my answers I needed to take on this remodel all thanks to James & his team. Just wanna give another shout to James for doing the dirty work & getting his hands dirty (literally, if you know what I mean).

  Esther Lenartz
3 months ago
Such great prices and the service is just fantastic! My second time visiting this store and I will keep returning whenever I need some batteries.

  Ayaan Ali
7 months ago
I came in here on the 2nd to get my key fob fixed and reprogrammed. I paid $187 and left with no key fob and no reprogramming. I was supposedly issued a refund that never even came. The workers seem very inexperienced and almost don t even seem to care. I came back today to try to resolve the issue and they told me the owner named Dustin is busy and it s his day off. when you run a business and need to be contacted about an issue on your end I don t think you should say it s your day off. I was told to try a new location and that hopefully my refund will somehow magically return tomorrow. No real compensation or even customer service. I will never come here again

  bow one
8 months ago
My new Auto Key FOB programming went flawlessly! Called to ensure availability, and the staff did the work quickly, efficiently, and politely. Highly recommend!

  Leslie Maldonado
a year ago
I was serviced at the Eagan, Minnesota location, for a battery replacement on 9/29/22. The technician that helped me was very unprofessional. He had trouble with removing my car battery. Then, requested assistance from his manager who seemed to not know what he was doing either. 30 minutes later they both were able to remove old battery and replace it with a new one. In the process, they dropped a 10mm drill bit inside the engine and took about 10 minutes to retrieve. As they were doing so they were banging all over the engine trying to find it. Which I honestly don t trust it was actually retrieved. It s gets better.. an hour after I left the store, I got a call from the technician, informing me that they forgot to fully secure my battery! I went back this morning to have them secure the battery as they informed me they opened up at 8am. I stopped by 8:15 and the store was still locked.. once the manager who tried to help the day prior, opened the door, he was very bothered by the whole situation as if it was my fault. Very bad customer service. Definitely will not be coming back to any Battery Plus, nor will I recommend to anyone.

  Tyler
a year ago
It s not often I will write a review for a company, but this specific batteries plus location deserves the praise I m about to type.I only wish I remember the name of the employee who checked my iPhone in for a battery replacement. He was extremely professional and was sure to go through an entire checklist before accepting my phone for repair. 45 minutes later; about half the time I was quoted, my phone was ready for pickup. Due to bad weather I was unable to pickup my device. It was kept securely overnight and ready for pickup in the morning. The cost of the repair was much cheaper than local competitors and the battery must be high quality as it s lasting longer than the original did.If you are in need of anything battery related; from phone, motorcycle, ups or auto, you need to visit this location.

  Patty Fosler
a year ago
Received excellent care today with Victor as the technician. Wanted to see his manager to give kudos for him. Great job Victor excellent salesperson. Thank you for finding the right battery and I think I'm really going to enjoy those light bulbs!

  Scott West
a year ago
I purchased a Motorcycle battery at the Eagan location. And upon leaving I realized that the hardware was missing for the battery. I drove back to the store ask the employee for the hardware that belong to the battery. The response was customers steal it off of the shelf and that they re not responsible for supplying us with hardware. His solution was that I should drive to hardware stores and try and find a solution. When he saw it was dissatisfied with his solution his response was to sarcastically smile giggle a bit and say have a nice day good luck. I turned around asked him for his manager gave me the name and his name and again smiled laughed and said good luck. I highly recommend not purchasing at the store they have incredibly bad customer service. I will be returning to the store to return the battery because despite the the L advice that the employee gave me I drove around to three separate hardware stores trying to find the bolts that would fit this battery with no luck. This makes the battery useless to me. It will be returned and I m hoping to have a conversation with management.

  Gary Lovich
a year ago
They had a great selection of batteries that would work in my SUV and told me of the best options. The price range and then they installed it. The warranty is good at any Batteries Plus in the country.

  Peter Hodges
a year ago
Do not bring your phone here for glass repair. !!It s not called Batteries & Bulbs & Phone repair for a reason. My wife brought a working iPhone in for a simple cracked screen repair. They not only couldn t fix the screen. The phone no longer works.Naturally, the refusing to take responsibility.

  Kirsten Howe
a year ago
Huge shout out to Victor. Professional and fast! Answered the phone in person! Sunday afternoon, sleeting, no problem. Had car battery installed quickly and I am back on the road. Absolute lifesaver!!!

  Karl Oestreich
a year ago
Victor at Batteries plus in Town Centre provided great customer service. The battery in my 2018 Ford Explorer needed to be replaced and he quickly took out my old battery and replaced it with a new one in less than 30 minutes. Thank you!

  dustin seedorff
a year ago
Very bad experience going here. Brought 2 batteries to be tested one day right at open hours8am, and had to wait until 8:20 as I could see employee playing on his phone just inside the door. Then they lost my batteries, then they lost the covers (which they replaced with new ones). I had to come back to the store 3 extra times for them to get back correct items. Only reason getting 2 stars they gave me an extra battery ( was a used unit) for the inconvenience, but only after asking for one being they told me I would get a new one on the 2nd return. Then they tried to send me away without the new one

  Shraya Roy
a year ago
Went for battery replacement for my mobile by giving new battery from my end, but it took charge $42 for just to setting up the new battery into the mobile. Not sure if that charge is justified properly.Also need to mention specifically at the time of check out when asked about if that charge can be reduced if possible, but it was simply denied and told quite rigidly by stating the charge amount every time. Seems appears to me bit rigid attitude. Even did not get much chance to verify if the mobile battery is replaced correctly in the store.

  Matthew Anderson
3 years ago
I have been looking for a place to get a new car battery for about 2 weeks. My hybrid takes a specific type of battery that is way more expensive than average, and most places didn't want to touch trying to install it and the mechanics all wanted about $150 bucks just to install the thing.Brian, the manager there, not only was willing to install the battery for about $20. He found another battery that cost less and has a better warranty than the one I was looking at. Not only did he install it, he said it was so easy and quick he wasn't even going to charge me. I was stunned and very grateful. I absolutely will be getting all my batteries there going forward even though I have a batteries plus closer to where I live.Overall he saved me about $150 compared to the quotes I was getting. I couldn't be more satisfied and would HIGHLY recommend THIS STORE SPECIFICALLY as the service was excellent. As someone at high risk for COVID-19, I also wanted to point out that everyone working was wearing a mask and they were practicing good social distancing.Do yourself a favor and go to this location. It's further than a couple locations closer to me but this will be where I go from now on as they have earned a loyal and very grateful customer!

  Sarah Hong
a year ago
Typically don t spend time writing many reviews but wanted to show my appreciation for Joey s quick and kind service with replacing a watch battery and letting us know about a great lightbulb deal.

  Daniel Beasley
a year ago
While I didn't purchase anything from here, I did call for advice on battery charging. The person who answered was knowledgeable and patient. Really helped reassure me I was setting up my charging station correctly. Thanks!

  Steven Wolf
a year ago
These guys! I have a computer problem. Need to swap a hard drive. Dell has impossibly small and tight screws holding the back plate on.Instead of going to big electronics joint to get a $20 kit for 3 of the 10 screws and a return trip to return the kit, I called B&Bs.They knew I didn't need the battery. They helped me anyway with the correct tool to get them loose.I offered to go buy them a cool beverage on a hot day to say thanks, but they declined. Service. Because its what they do. Thank you Eagan Batteries and Bulbs. I should probably show up with a sixer of donuts for them anyway. I wanna try the Korean Fried Chicken place next door anyway!

  Jeff Y
a year ago
Just left the Eagan town center store to check a fob and phone charging port and I d like to say again that this is my go to store. The guys were again Fabulous, kind, helpful, courteous and friendly. I can t rave enough about Victor and Ray I believe their names are. I will Highly recommend this store to friends and relatives.we as a Family of 6 will continually be using this store. Absolutely Wonderful and I thank them graciously Jeff Yohn and Family

  callmechu
2 years ago
I went to the Apple Valley location to get a blank key cut and programmed for my car and apparently they couldn't cut it. I came to the Eagan location right after leaving there, explained what happened, and they pretty much saved the day. The awesome worker(didn't get his name) not only cut and programmed the one I initially tried at Apple Valley but I brought an extra just in case and he cut and programmed that one basically for free. I don't leave reviews for places at all but the service here was amazing! Definitely recommend!

  Elaine Stiltjes
4 years ago
I am BEYOND happy with my experience! I booked an appointment online, super easy, for my iPhone screen that was so shattered it was to the point where it was cutting my fingers to use it. I brought it in and was greeted and taken care of in the most professional and efficient way. Great deal for a phone screen replacement and new screen protector!!! They told me it would be done by 11:30 am ( I dropped it off at 9:30am) and when I got bak to pick it up my phone was good as new! AND he even put my new screen protector on for me! Thanks again!

  Brass Elephant
a year ago
I have had several of my watches serviced here, today was the last. The man working in the store today seemed to be overwhelmed while changing my watch batteries to 3 watches, he was swearing and make loud huffing sounds while I was waiting I knew something was going to happen of course 2 watches were fixed and one he shattered the screen, I told him I wished he would have stopped and said sorry I can t get it fixed instead of having the screen cracked. I spoke to the manager or owner Dustin who sounded just as useless he clearly wasn t as concerned when I spoke with him about my experience and he for sure lost a long time customer. He claims he will either replace or fix the crystal. My concern is having someone work there who has such frustration over watch batteries, he did admit he was swearing and upset, he also tried to give me the other two watch batteries for free, I m an honest person and paid for the 2 completed watches I m an NOT trying to get anything free I just wish my watch wasn t smashed and I was treated better as a customer, it was very uncomfortable all the way around, let s see how long it takes to get fixed, bring your watches to the fixery in the mall..Look at the reviews of this place it s awfulBatteries Plus Corp well now that s a lie, I had to call corporate today myself, you NEVER left me a message, I ve had NO communication from you prior to this lie you just posted! Wow, please avoid this place to anyone who reads thisI d LOVE to see the call logs and I ll show you mine, another day with no communication and no watch I ll be by tomorrow to pick my broken watch up as I want nothing to do with you, your liars and frauds

  Anne Towner
3 years ago
I was able to make an appointment online. The battery on my phone was replaced efficiently and safely. The person who provided the service wiped my phone off and got the door for me as precautions with the virus. He also explained how to get maximum life from the battery in my phone. Thank you! I am relying on my phone a great deal these days and appreciate your service.

  Elgiea
a year ago
After my experience, I now consider BatteriesPlus to be the geek squad for batteries - not just a place to BUY batteries! I have a vintage Black & Decker ScumBuster with an internal rechargeable battery that could not be replaced when it stopped working. Black & Decker said it was too old for them to even look at. Rather than throwing it away, I went to BatteriesPlus to see if there might be another kind of battery that could make it work. To my surprise, Joey looked at it and said they might be able to rebuild the battery so I could still use the existing charger. A day later, Joey called and said it was ready and I could pick it up. It is now working like new. I highly recommend this store to anyone who needs any kind of battery!

  Paul Plumb
a year ago
Unexpected corrosion made my auto battery replacement super challenging and no way I could do this on my own. The associates worked through it and kept me informed throughout. Thank you and greet job!