Safelite AutoGlass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rita Olsen
2 months ago
Put dents above back window of my new truck and scratched off paint. Tried covering it up witb very bad unmatched paint. Never said anything about it. No wonder it took 3 1/2 hours. Worst place ever. Very unprofessional.. First picture is before. One side is shattered, but still together. No dents.

  Amanda Johnson
3 weeks ago
I don t recommend anyone go here, not worth all the hassle. Took DAYS for them to contact me, had my vin but said they ordered the wrong glass (but they had the right windshield, wrong window). They took out my broken one still and left it OPEN for over 3 days. They apparently had to fix other cars who had an appointment AFTER me even though my wide open car should be first priority. Even asked why they didn t leave the broken one in if they knew. Anyone could have went inside. Then when they finally get the window, they try saying it s too cold and won t put my door back together. After guaranteeing it would be done in a few hours (a week now) they wouldn t even give any money back. Almost 1k and I am so disappointed because glass is about 200. I know I m paying for the service but the service was half done.I just had new windshield wipers put on prior to Safelite coming. They asked if new ones would compensate for all the trouble they caused, declined the offer. They did anyways and with CHEAPER ones then I had. But now there is a foot that doesn t get wiped by the wiper. Called at least four times and haven t even heard back. Ran by twelve year olds.

  Stacey Homstad
3 months ago
They dripped adhesive on my interior in mulitple places. The box covering my wires fell off while i was driving away. My tech Tony was over 30 minutes late for my appointment. Was quoted an hour for replace time. Sat at the shop for 2.5 hours. Incredibly unprofessional. Lack of respect for people's time. They even said they basically had nothing going on that day. Listened as another tech was over an hour late for another appointment.

  Nick Morrison
2 months ago
Had a warranty claim, a crack along the whole bottom of the windshield. They said it was from some kind of a blow to the windshield, I don't think so. I'm the only one who drives the vehicle and nothing has hit it. It was replaced less than a year ago. It was a defective windshield. They just wanted more money to replace it again at my expense. I'll never go there again.

  Beth Reitz
5 months ago
Our windshield was not reparable, so it needed to be replaced. We set up multiple appointments over the course of two weeks, only to have them contact us the day before or the day of to say that they didn't have the windshield. Meanwhile the crack in our windshield was growing by the day. They are poorly organized and just couldn't get their act together. We finally gave up and went elsewhere.

  Ethan Greene
a year ago
I brought my vehicle to Safelite to have a smashed windshield repaired. They didn t start on my car until an hour after the appointment time. I then went to pickup my car and a fog light was completely gone. They claim it was like that when it was dropped off, but I have pictures that prove otherwise. My windshield wipers aren t calibrated and won t wipe my entire windshield, and my entire pillar between the drivers door and windshield is scratched from replacement. The manager was completely unwilling to work with me or own up to it in anyway. After a conversation with the manager, he told me to never come back. Wasn t planning on it, terrible customer service, terrible time management, and awfully rude management all together.

  William Lancaster
4 months ago
They cut all wiring to my car alarm by mistake.They refused to pay upfront for thier repairs. They refused to reimburse me. You will pull your hair out after spending hours on hold, only for their automated answering service to hang up on you during all calls. My family is still waiting for reimbursement from Safelite. Advice: Steer clear of Safelite at all costs, both when driving your vehicle & when filing a claim.

  McKenzie Ramsey
7 months ago
Windshield had a leak, so I scheduled a warranty repair for 9:30 am. I hadn't heard anything by 4:30 and started to call. It took 14 calls to speak with a customer service agent to be told the Duluth store doesn't answer their phone after 4:20 even though their open until 5:00. The agent said I never had an appt. and I'd have to go to the shop in the morning to get it (however, it's not repaired as she said my appt was canceled). Terrible customer service

  scott altobelli
7 months ago
I scheduled an appointment for my car to be done at my house several days in advance, and today when the appointment was to be completed the tech never showed. They said he tried calling me, but I scheduled it for my house as I was at work when the service was to be performed. The tech never showed up and just rescheduled for 10 days later without talking to me, and wouldn't send a tech to me any sooner. Go with someone else local this company does not care about your business.

  Cloud Star
10 months ago
I am extremely upset right now. The lack of communication with this company is unbelievable. I had an appointment set for today 6/6/23 from 8am-12pm. It is now 2:30 pm, and I have not received any text, phone call, or email from anyone!! I just called the number and they had me on hold for a good 10 mins trying to figure out what's going on. Turns out my windshield never arrived on the truck today.. Are you kidding me? No text, phone call, or email to let me know anything. Just a sorry and reschedule from them. UnFbelievable.

  Noah Helgeland
9 months ago
They somehow unhooked my breaks vacuum line, which runs by the windshield, and didn't put it back, causing the truck to have no breaks. I had to go to a mechanic so the machanic could fix it. I informed safelite about it and the bill, which they said they would repay, but I still have yet to receive anything, and that was in early June.

  vanessa Anderson
11 months ago
My auto insurance refers glass claims directly to Safelite. I needed to replace my windshield after a rock crack/chip. The soonest I could get in was April 27, 2023 in Duluth. Over 70 miles one way from home.I drive a 2022 vehicle.The concept of quality workmanship, communication, integrity, honesty etc are reasonable expectations for service. This entire experience has been a disaster.The technicians removed my broken windshield and installed THE WRONG WINDSHIELD because all of the forward anti collision etc "camera" wouldn't fit. Wrong windshield. They said we'd have to reschedule and they held onto my "camera".When I arrived at home, I realized the seal across the top of the windshield was hanging out, the trim around the windshield want even snapped into place, there are scratches and gouges from the removal process in my BRAND NEW CAR. The list goes on.I played chase trying to get help. Calling customer the service number and was referred to the original store. The reps claimed it would fall under their warranty. The store had me return today, 9 May. I addressed the manager, CHRIS and showed him the damage.3.5 hours later with ZERO followup as I sat in the waiting room: the technician hands me my keys. I asked to speak to the manager (who had been in his office the ENTIRE time going over manager training with 2 other "managers"- ironic) and was told he was in a meeting. He refused to talk to me.I asked how the damages were going to be handled and was told to take it to a repair shop and safelite will take care of it.I asked for the guarantee to be written or printed.The tech HANDWROTE a letter saying Safelite will pay for the repairs. What??Then when I went out to my car, the hood wasn't seated correctly. I opened it and a foam piece hadn't been reinstalled! It was slammed in my hood! I grabbed the technician and had her install it. AND the calibration sequence was not completed correctly!Zero customer service. Zero integrity.Safelite. The face of your company is an embarrassmentand you will never have my business again and it is now my personal mission to share my experience with everyone I can..Bravo!

  Desiree Kangas
7 months ago
Made 2 morning appointments with them, never showed up both times!! Incompetent!! When I made the 2nd appointment, already mad as hell, I was promised they would be on time! Nope, didn't happen! Just an awful experience all around!!! I can't believe people can run a business like this!!

  Elise Bergren
a year ago
I brought my car here two years ago to get a windshield chip repaired. This last week the chip became a little bigger, so I knew it would eventually crack across the whole windshield. I took my car to safelite again and they said my windshield would need to be replaced instead of repaired. Oh well, that s fine. They rescheduled me 4 days later and in that time the crack went completely across my windshield. My appointment day comes and they call 20 mins before my appointment to tell me they can t find my windshield replacement anywhere and to call to get rescheduled again. Say what?? Go to city auto glass instead!

  Bill Lancaster
a year ago
After Safelite accidentally destroyed my ignition, the Duluth office told me & my family to call from the repair shop & Safelite will pay for repairs over the phone. The day of repair, they refused to pay over the phone. Safelite & told the shop WE now had to pay out of our own pocket, & they will reimburse us in a week. It's been well over a month, & they've still not even reviewed my claim or sent a check to reimbursed my family's damage expenses that costed us all of money, time and patience. Avoid this place.

  Cameron Strand
a year ago
Excellent service! I had a windshield with a bad crack in it, my insurance set me up with Safelite. They came out a couple days after calling and the entire windshield was replaced in about 30-40 minutes! The technician was extremely friendly and was very knowledgeable about the process.

  Renee Choquette
a year ago
The Duluth Safelite was the best location I have had work on my vehicle. They had a lot of availability and I was able to get in day of or day following for a chip repair. The team was very friendly and was upfront and honest about the procedure and wait times. I would recommend this specific Safelite location to my family and friends.

  Cole B
a year ago
Brought my car in to have the windshield replaced. They broke the new one during install. Okay, no big deal, stuff happens. They give us a discount for the inconvenience, perfect! Have to schedule a new appointment a week later as they had to order a new one. Drop the car off on Friday night before the appointment. Guess I thought I'd be first in line the next day. I think they open at 8? 9:00AM no call, 10 nothing, 11 nope, 12 no sir. So I drive down there and there is a guy sitting outside playing on his phone. There are 2 cars in the shop and another guy in there. Doesn't look like either are doing much. I requested my keys and left. So they've wasted 2 Saturdays for a windshield replacement.I contact support via the webpage. The guy says he cannot help me do anything, he can just tell me where to go. He says to contact customer support. I call the number go through the automated process (you'll love doing that btw)! The automated support tells me there is no one available to help me, I should go to the website, and then it hangs up the call!I will personally never do business with this company ever again. Best of luck to the rest of you!Service: Auto windshield replacement

  Mitchell Granger
2 years ago
Wow! That was by far the best service I ve ever had at any auto-body/mechanic shop. I never leave reviews but Safelite in Duluth MN deserves one! My window came off track and i stopped by to get it realigned. They had me in and out within 20 minutes and showed me exactly what they were doing. Made me feel that the person working on my car actually cared about my vehicle and wanted to make sure that everything was done the way it should be. That was the friendliest and smoothest car repair ive had. Well done!Service: Auto power window repair

  Matthew Quinn
3 years ago
I set my appointment late on a Sat. The Tech was awesome and professional. He explained how the new glass would change my view, he was not kidding. 5 star service and products. He even upgraded me to a better windshield, at a very reasonable cost. They just happened to have it in stock.Great price for the service and education. Great folks at the Duluth location. I believe his name was Doug, could be wrong.I've interacted with a handful of the staff and they all seem great. I am very impressed with this location. Great job guys and gals!

  Jonnie Rewertz
2 years ago
My windshield was pretty well cracked, my remote start that was installed from best buy was also damaged along with my rear view mirror. The Safe lite crew replaced my windshield and also successfully fixed my remote start (glued it on the new windshield and tucked the cord into the frame) without any extra costs. Unfortunately I had to buy a new rear view mirror later on but they did try to pop it back on for me.I highly recommend this store to anyone in need of these services!Services: Auto windshield replacement, Wiper blade installation

  Micheal Wilson
a year ago
Don't use them go to a reputable place like arrowhead auto. After waiting 2 weeks for our appointment the tech called in the morning and confirmed we had a dry place for the work to be done showed up at the very last minute and told my wife it's not safe to do in the rain and we need to reschedule again 2 weeks from now knowing we had a garage to do the work in no communication, lazy unprofessional techs. Years ago I had them replace the rear window in my explorer and the tech broke the wiper and hid it by gluing it back together.. I've never had a good experience with them

  Rachel Abbott
4 years ago
Safelite AutoGlass had outstanding customer service and very friendly staff. Although I came in at the same time as another customer, they had both of us taken care of and back on the road very quickly. The waiting room and workshop were both clean and comfortable, and my new windshield is perfect! They worked directly with my auto insurance company and it was a completely hassle-free experience. I definitely recommend this shop!

  Farley
5 years ago
Had a great experience getting the glass replaced in my truck. I easily scheduled an appointment online, got handy reminder texts, and had the whole thing done in 40 minutes. Couldn't have been easier or more convenient. Very pleased.

  Cheryl Wellhoefer
3 months ago
Always fast friendly and helpful. Definitely recommend

  R G
8 years ago
Great price. Even surprised the mechanic. May have something to do with being a new customer. Mechanic did a great job and even found a problem with my wiper sprayer and fixed in 5 minutes free of charge. Definitely would recommend.

  April Peterson
2 years ago
I had a crack in my windshield on a 2022 vehicle, so I called my insurance company who set up replacement with Safelite. I never received a call with an appt time so I called in about it after a few days and when I called the automated system recognized my number and told me when the appt was. After that I contacted the local shop directly to confirm the appt and was set to come in a couple weeks later. They said that since it's a new 2022 vehicle that the glass would take a little longer to get, so they set the appt 2 weeks out. The day of my appt I arrived right at 8am, and when I got there I was told the glass had not even arrived yet. I didn't receive a call prior telling me NOT to come in, which was very unprofessional seeing as how I was late to work that morning for no reason and a simple phone call to reschedule would have been considerate. At the shop that morning the tech said I'd get a call to reschedule, but they would likely just have to keep making 'phantom' appts that would get pushed back until the glass became available. I never received a call after that! I called in a few days later and again, the automated system told me I had an appt a month later.I ended up calling CITY AUTO GLASS (5 stars- highly recommend them!) and switching this replacement to them. They got the glass in a few days after my call, and replaced the windshield the next day! The whole process with them was about a week, and everything was complete before my next phantom appointment Safelite. Overall I'm just highly disappointed that Safelite couldn't even call to reschedule my first appt when they knew they didn't have the material. They didn't value my time, and ultimately it was not even an issue of availability of the glass as they said- since City Auto Glass was able to get it in right away.

  Chase Olson
5 years ago
Went into Safelite to get my driver side window fixed (fell through into the door), and the guys working were immediately nice and approachable. I waited for maybe twenty or thirty minutes, if that, and it was already fixed and good to go. When I asked how they would prefer to be paid, they told me not to worry about it. I couldn't believe it. So, in summary, the guys were nice, they were good at their jobs, and on top of everything I didn't pay a dime. I'm not saying expect it to be free, but what I am saying is these are the guys and this is the company that you want to support with your business. That's how you get a customer for life. The only problem I have is I can't give them more stars. 5/5

  Andy
6 years ago
Great service all around. Fixed our shattered window, cleaned up the sharp glass & cleaned the windows. The guys deserved the tip an I think they deserve more for their dedication to the job. Thank you safe lite for making our family vehicle safe again for my family.

  Barbara Wuori
2 years ago
Did good job on windshield replacement and new wipers work good now. Only thing is tech did not adjust wiper arms. I had to go to dealership for that. So check this before you leave their shop.Services: Auto windshield replacement, Wiper blade installationServices: Auto windshield replacement, Wiper blade installation