O'Reilly Auto Parts
4.4 (315)
5314 Grand Ave, Duluth, MN 55807
(218) 624-2835
locations.oreillyauto.com
Claimed
Service options
- Curbside pickup
Introduction
O'Reilly Auto Parts is a well-known auto parts store located in Duluth, MN, offering a wide range of services including curbside pickup, delivery, in-store shopping, and same-day delivery. They are known for their wheelchair accessible entrance and parking lot, quick visits, battery recycling, and multiple payment options. The store operates from early morning till late at night, making it convenient for customers to access their services.
Services offered: Auto parts store, Auto body parts supplier, Car battery store, Car repair and maintenance service, Car stereo store, Motorcycle parts store, Trailer supply store, Truck accessories store.
O'Reilly Auto Parts Reviews Summary
Pros
- Knowledgeable and helpful staff
- Excellent customer service with personalized assistance
- Wide range of service options including curbside pickup and delivery
- Accessibility features like wheelchair access and quick visits
Cons
- Some instances of unprofessional behavior by staff members
- Inconsistency in customer service quality
Suggestion
Ensure all staff members maintain a professional demeanor and provide consistent high-quality customer service.
Positive Words
helpful, knowledgeable, friendly, excellent, convenient
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Cassandra Rockers
a week ago
Went here to test our car battery and it ended up being at its end. The crew here was so helpful, kind and went above and beyond to help us. We will definitely be using them for all of our car part needs. Highly recommend!!!
April Benes
2 weeks ago
Love this store, employees are very knowledgeable, offer help I n store and on phone. Prices are average and return policy is good.
Kev Magnetic
3 months ago
Walked in, greeted in a way that seemed like an inconvenience. Wasn t asked if I needed help with anything or how I was doing. As I was wandering/browsing, a few of the workers were telling personal stories at the front counter and I couldn t count how many F bombs were dropped during the 25-30 minutes I was in there. It seems a bit rude to do that in front of customers, as I wasn t the only one in the store. I had never been to this store before, but I will take my business down the road a couple blocks to Advance Auto Parts because they have staff that interact with, and assist, their customers.
Marty Davsi
a month ago
Needed help with a check engine light. Joe was super nice and helped me right away. Definitely will return to this place for parts
Forrest Michaels
7 months ago
Best O'Rillys in Duluth!! I would always come to this one for work since it was the closest to my shop, but now find myself coming here for my personal vehicles too! The manager here is always extremely helpful and personal-able. He will bend over backwards to make sure you have what you need and are happy with your experience! Love this place!
Wolfgang Beaugrand
6 months ago
Absolutely best customer service ever. Jordan was amazing. Quick knowledgeable and super friendly.Thank you guys 10 stars if I could.
Julien jacobs
11 months ago
Share your story with them, if you feel you may be a lil I ll equipped talk with them they are friendly and even friendly to people of color, another thing I appreciate about them is that they aren t afraid to come outside even when it s cold and windy and you just don t want to pop the hood open again but they are there with you! Awesome guys and I ve never had a bad experience with them. Give them a go !
Louise Guggisberg
8 months ago
Duluth has several decent parts place, but these guys are just the most capable in straight help and advise. Comparably good prices. Guys/gals will check stock over the phone, come out to car to see your vehicles' codes, test battery, offer to check their other stores for badly needed part. In the many times I've been here, just realistic info.Thanks O'Reilly. Hope they are paid well because saved my bacon twice.
Scott Adamski
8 months ago
Very helpful and helped me identify the part I needed with detail and saved me a lot of money.Thanks O'Reilly !Got a great discount too, 20%
Scott Thompson
6 months ago
All the guys and gals are always willing to help a person out it's very appreciated
James Madill
3 years ago
Well looks like someone is going to return some things....this guy. Ugh
Deanna Liimatainen
2 years ago
There isn t enough stars for how thankful I am for stopping at this Duluth location. I showed up to purchase headlight and I got help by an employee installing them in, and when I went to leave my car wouldn t start, here my battery was shot. So I purchased a new battery and the employee exchanged it out for the new one. The customer service was amazing! I will definitely be going back to oreillys again!
Jacob Nustad
2 years ago
This is the most unhelpful store of this chain that I have ever been to. They do not listen to your problems, they cut you off in the middle of your sentence, and to top it all off the manager Allen sings jingles and talks in strange voices to the customers while they are checking out. If you need to use one of these stores I would highly recommend Central entrance or taking the extra time to drive to Hermantown if you want great service
robert roberson
a year ago
You can't beat the customer service with Jesse and Danny behind the counter. These guys know their parts & don't ask if your vehicle is a 4 door, engine size or what color it is - JUST FOR A LIGHT BULB !!!! They actually know a thing or 2 about cars...... Do whatever you have to do in order to Keep these employees !!! I give it 4 starts because it's not open 24/7 !!! Ha
Shawn Jensen
6 months ago
They help me fast and very professional.
Leala Roisum
5 months ago
They re always super helpful
Ryan Skorich
2 years ago
Had to quickly find a replacement bulb after my car's headlight burnt out. Staff was knowledgeable, helpful, and quickly showed me what my buying options were. Will happily go back there when I need something again.
Tammy Travis
5 years ago
Very helpful & friendly staff. We had to pull into this place to get parts. They assisted us w all our items & also went above with AMAZING hospitality! Offered us to cool off in the air conditioning, gave us water n treats for our dog. The team treated us more like family than customers. They even gave us a cold beverage while working in the hot weather. Thank you so much for EVERYTHING! Grateful & blessed to have come across your location.Lansing, MI
Scott Drake
7 months ago
Easy to work with, knowledgeable, friendly employees, good selection of options.
Stephanie Record
5 years ago
Great customer service at this location!! I was having issues removing a couple screws from my license plate a couple days ago and Chad had no issue coming out and helping me take them off. PLUS he even threw on the new plates for me!! Let me also add it was below zero and he offered for me to stay inside to keep warm but I'm not going to stay inside while he was out there freezing to help me! Thank you so much again!
Madalyn Pehoski
a year ago
Employee gave me the wrong sized rotars. Luckily nothing bad has happened after driving on them for a year. Except I have to prematurely pay for new ones and figure out what to do with my uneven wear on my break pads. Have not had many good experiences here. Advanced auto parts will be getting our business.
Michael Lykins
3 years ago
This Oriellys really is awesome. I have done business with them for years and the people there really work to make you feel like family. Plus Alan, the store manager, has found things for my shop they don't even typically sell!
Amanda Adams
3 years ago
These guys are amazing! I just got my key stuck in the ignition because of a keychain. The locksmith said my ignition would have to be rebuilt?! I came over to this place and they said don t worry about it. In about 10 minutes they had it out and fixed. Seriously, this is the place to go if you have questions or car issues. Thank you so much!
Laura Podgornik
3 years ago
My buying experience couldn t have been better with the crew here. I really appreciated the friendly, helpful service and conversation. I ve recommended this store to my friends and family in the past and will continue to do so.
Eric Nyberg
2 years ago
Amazing customer service when I stopped by tonight! They got me in and out in a few minutes, installed a new wiper and saved me a bunch of money. Way exceeded my expectations!
tiffany nelson
3 years ago
Great customer service! I have always had a great experience at this location. They go above and beyond to help and it s nice to have this kind of service. Very impressed!
Sset b.
7 years ago
No matter what these people are always willing to try and show you where the item is your replacing and how difficult it might be to replace. Always had amazing customer service and never had troubles with them remembering me. But that could be since I usually have to go back in, since I remembered something else I was going to get.
Paul Mattfield
4 years ago
Cheap parts but quality poor. Even there higher quality line of parts is low quality for the most part. I put 4 front Axel's and 3 starters in my truck before I wised up and went elsewhere. Great place for consumables like oil/bulbs etc though.
aaliyah ojibway
2 years ago
THIS PLACE IS GREAT Me and my husband came to there store AND THEY WERE QUICK with ordering a new part WHICH WAS 70$ CHEAPER the advanced autos down the road I WOULD RECOMMEND GOING TO THIS STORE FOR EVERYONE the staff are great too they get you what you need with a great attitude
Zachary needham
2 years ago
Very friendly and Alan was more than fair and happily helpful. Price matched my car part at approximately 40% off marked store price.