NorthStar Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dylan Nguyen
4 months ago
Absolutely amazing service. The staff was super friendly and the environment inside was super friendly and comforting. I definitely recommend anyone if they are getting an oil change or repair here is the place. North star you rock thanks for your service.

  Kyle Dalton
4 months ago
Treat their customers poorly, absolutely don't care at all about follow through, quality of service. Items on or in your vehicle are likely to be stolen. Reported to management....they were glad to tell me about the waiver I signed or not return my calls at all.

  Julie Schultz
a month ago
I always bring our truck and car to quick lane. They are the most reasonable and efficient place for an oil change and tire rotation.

  barbel bylon
5 months ago
Needed to get my daughter's car in for an ailment after a tire company didn't honor my appointment and Tessa at the Northstar Quick Lane got me in abd got it done in under 2 hours. I am very grateful and appreciate all the staff at Northstar Quick Lane.

  Rachel Valliere
8 months ago
Tessa got me in very quickly when I needed an oil change and her service was above and beyond. She was very kind and understanding and also made conversation with me which made me feel even more comfortable! It was a very good experience!

  Teresa Hahn
7 months ago
The price point for an oil change and tire rotation which is called The Works @ $69.95 is amazing @ North Star Ford! I ve went to another location in that same area that is a pull through service for the longest time @ $125.00 an oil change including downloading coupons which was still over $100 just for an oil change. North Star Ford is fast friendly, exceptionally reasonably priced and efficient. I will continue to come back with their walk in & drop off service! They even sent me a video of my car when they brought it into the bay to be worked on. They called/texted me letting me know my car was ready. Thank you North Star Ford!

  Patty Kovatovich
8 months ago
While visiting in Duluth my tire pressure indicator showed a tire going flat on my Ford Bronco. I luckily stopped at the Quick Lane and got right in where they found a nail in it. So after fixing the tire and getting a needed oil change I was in and out of there in about 30-40 minutes. The staff was so friendly and helpful.Services: Tires, Oil changeServices: Tires, Oil change

  Matthew K
a month ago
Got an inspection and alignment done here. They checked in with me as the inspection progressed. Alignment was corrected as needed.

  Darren Peterson
a year ago
I was a walk in today for an oil change. The person at the desk said it would be done about 1 hour. I m still sitting here 2 hours later and my vehicle has not even been brought in yet. This person even looked at the board of vehicles to be done and then told me about an hour. What is going on here? This place has been here a while. How do you mis judge the time by this much. You need to be honest with your customer. People have plans and things to get done. If I couldn t wait for 3 hours I wouldn t stay. I understand I m a walk in, but have some integrity and let me know as real time.Service: Oil change

  Lori Daniells
6 months ago
Cody was quick and efficient with my oil change. Staff was very helpful with all the questions I needed answered!Service: Oil changeService: Oil change

  Kim Gallagher
a year ago
I was supposed to get tires today. I called with all the info and got a quote and appointment for today at 10:30am on November 18 after a bad experience somewhere else. I told them that. So after receiving at least 6 reminder texts, the day arrives. We bring the car in and are told it will be done in 2 1/2 hours. I get a call a little over an hour later that they don t have the tires. They didn t come in yesterday. YESTERDAY! So, no one checks inventory when receiving orders for customer s appointments. They offered to reschedule but that was all they offered. Wasted time, wasted gas and they offer to reschedule. NOPEService: Tires

  Laura Kallinen
a year ago
A few years ago, I went for an oil change on my Ford Escape and they didn t properly reattach the e base plate on the bottom. It had fallen off when I was driving and they said they tighten it the way they were supposed to and I was out of luck.As of today, I had an appointment booked to reset my skylight. After an hour and a half, I called to see what the progress was. They said they hadn t even gotten my vehicle in yet. They saw I have two young boys, who got even more rowdy while having to wait the whole time. Being that they were both in need of their naps, I had to cancel the appointment. I wish they would ve at least told me that they were super backed up when I dropped off my car or at least given me a call saying so after the first hour of waiting.Not happy with this place at all. Every time has been a disappointment.I do not recommend them at all. There s other places I d rather go instead.Service: Oil change

  Madison StJ
a year ago
Needed to get my tires checked really quickly around the holiday season. Brianna at the front desk was hauling this whole operation on her back. She was so nice and did so much. I hope she has a good Christmas.Service: TiresService: Tires

  Tiffany Smith
a year ago
These people here kept my car for a month over warantee issues knowing my dad had just died, and my daughter was severely injured in a car accident so I was driving back and forth to Minneapolis.No rental available the entire time.I was at that time up from Texas because of the tragedies in our family. They knew I was a teacher and that I had to leave for school by August, and then there sales department called offering me 7k for my 2018 low milage Ford fusion, knowing warantee was going to eventually replace transmission. They were surprised to learn I was still in the area...I really felt like they were waiting me out. On day 36 I finally got my car back. They were supposed to change the oil and rotate tires, one of which had been leaking prior to appointment. When I drove away that day within a day I noticed that the tire was low, same location on the drivers side front..it always had been...they swore up and down they did the rotation. They did not do the rotation.My advice: don't take your car here if you have any serious problemI don't trust them.Oh and so I took it there to point out that they let me pay 110 dollars for oil change with all the extras, but they didn't do the extras...and I paid them to fix the tire, which they supposedly did, but it was leaking stillI would not be surprised if the didn't actually do anything but fill it up.No communicationNo rental available (it is supposed to be cheaper going thru them on warantee service)Lack of honestyI am having a different shop check all of it again soon because I just don't know what they even did.Rude service receptionistNo humanity...how hard to fix the car and settle the debt later when you know the extreme problem you client experiencing

  jason davis
a year ago
I brought my car in at noon for a oil change and they said a hour and half wait time, i came back at noon and my car had not been serviced and they said my was next, i watched two other cars broght in said to her you said mine was next, i guess not, worst business ever, i will never go here again and will let all people know. No way in hell is this a 3.9 star rating. Your staff is a joke

  Molly Lawton
a year ago
An updated review, from 5 stars to 1:I was informed that my 2012 Dodge Journey 4wd, had a "bent frame" that was causing alignment issues that resulted in my back tires being shredded. 6 weeks after they installed 4 brand new tires and performed an alignment on my vehicle, and informing me that the rear driver's side tire would wear "unevenly over time" due to my "bent frame," my tires were down to the wire. In 6 weeks.I took my car to a local repair shop/dealership, Von Holzen's in Ashland, WI, where they informed me that my car absolutely did not have a "bent frame." Dodge Journeys have a unibody, not a frame. Upon lifting my car to inspect its alignment, they discovered that my suspension was entirely rusted out. After paying over $1000 at Northstar Ford for an alignment, new tires, and being told I had a "bent frame," it turns out that I did not need an alignment. I am grateful that they replaced my tires past close, but I do not appreciate the false information I was given, nor the fact that I was charged for an unnecessary alignment.I paid another $3300 for my suspension to be replaced, and 2 more brand new tires at Von Holzen's, and now my car has no issues. Northstar Ford took advantage of my situation. Due to their false claims that my vehicle's frame was bent, I had to pay even more money to replace my rear tires after they were shredded in less than 6 weeks. If I had known that my suspension was rusted out and needed to be replaced, I could have taken my car to a local repair shop immediately and had it replaced.Original review: We showed up an hour before close, with a surprise flat tire. They were incredibly helpful, explained the issue with my vehicle's alignment and the best tire replacements. They then remained open for over an hour after closing time, to ensure that my car was in safe driving condition for my trip home. The customer service is absolutely unmatched, and I am so grateful for their help.

  E Ba
a year ago
I guess when they tell you first come first serve, it s BS when a buddy comes they just bump you out of line. Got there 25 minutes early to make sure I was first. Then someone s buddy pulls up. And gets to go right in. The girl behind the desk was so nervous when asked about it and you could tell she knew it was wrong! Still doesn t make it right! Disappointed in northstar again. Seeing I didn t buy my last vehicle there a month ago. After my dealer and I settled in a price they tried adding a $4000 above msrp fee. Thanks great work:/Service: Oil change

  Erika Snell
2 years ago
Worked with Danielle from the front desk and she was very helpful and friendly! I was to have a loaner car and when I got there wasn't any note stating that. However, she said she would work on getting one for me and under 30 minutes as promised she did. I appreciated her courteous service!!

  B
5 months ago
Very fast oil change. Great service!

  Shane Anding
4 years ago
Very disappointed after my last visit here. Brought my truck in for an oil change, tire rotation, and a 4 wheel alignment. My appointment was set for 3:00pm, they did not get the truck in until 3:35pm. Took my truck off the rack after the oil change and rotation, then told me it would be 45 minutes until they could get it back on the rack for an alignment. Who knows why there would be a space in the time. THEN, after the alignment was done which took over 2 hours and 6 times on and off the rack AND test drives they completed the job. When I went to leave there was grease ALL OVER the inside of my truck; all over the driver door, steering wheel, and the cloth of my center console. After 45 minutes of them cleaning it, they brought my truck back around. I went to leave and as I was backing up and turning my steering wheel, there was resistance then a loud CLUNK. I replicated the noise 3 times then proceeded to go back in and tell them the issue. They ended up having to keep my truck overnight to look at it in the morning. THEN, the next day it took them all day to figure it out! Its a simple alignment! Im not a certified mechanic but I know that alignments aren t that hard! So after a total of 1 day taken off work to deal with this issue I was left with a MAYBE fixed problem with no refund or compensation of any kind! They offered me 2 free oil changes however that doesnt make up for what happened. DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE. They are very unreliable and do not know what they are doing or talking about. Ive never been one to complain about service however this deemed a negative review in hopes that others do not make the same mistake nor waste their money at this place! Absolutely disappointing. I will be giving my business to either a local shop that is known for GOOD and RELIABLE service or Driveline Specialists.

  Aliya Marxen
3 years ago
VERY angry about the bad service I received yesterday. Went in to get brakes fixed and was quoted $450. When it was done they tried to charge me $800+. When I was shocked they looked and it turned out someone had double charged something. Fine, mistakes happen, no biggy. So now it s down to $750 which is still $300 more than what I was quoted. I ended up paying $650. I get that the quote won t be exactly accurate but that is an insane jump to not run by me.I also requested an oil change, and now my car is having issues accelerating, a problem I never had until today. VERY disappointed and will be telling everyone I know to NOT use these service.Services: Brakes, Oil change

  Ammelia Felske
4 years ago
I try not too be too quick to judge a place on one experience but both times I have been here I have had an unbearably long wait time (2 1/2-3 hours for something that typically takes an 1.5 at most). Not only that, but I went in to get a few things checked out and I was told it was urgent that I get it done and replaced. Went to another auto body shop to get a second opinion only to find out that was not the case and it wasn t even in need of repair and their estimate was outrageous for what I could have done for nearly 1/3 price less anywhere else.

  rhonda krawiec
2 years ago
The staff is very kind and knowledgeable, they are fast to find issues and fix them, the receptionist Breah is a huge asset to the company... She is very kind, caring, personable and a true pleasure... She bends over backwards to help in anyway she can... I highly recommend North Star Ford Parts for any and all service needs!

  Kyle Rantala
4 years ago
Called all around town for a simple flat fix and was going to be waiting all day some times several days. Quick lane got me in right away and out again in no time. First time going and I will definately go again. Fair price right service exactly when I needed it

  Nate Franklin
6 years ago
I will not be doing business at Quick Lane in the future. I tried to find out an estimate to get an issue fixed with my car. The associate only told me what the issue may be and that they did not have a tech to look at my car. That was fine, what was not okay is no interest was shown in setting up an appointment to look at the issue at a later date. They are obviously not interested in my money or business at this establishment. Also, it was raining out, I go to pick up my car, and the window is left down. It was not delivered with the window down. The radio was messed with as well. If they cannot respect personal property nor care to receive additional business from me, I would urge no one else to provide them with your hard earned money. Firestone will receive my business in the future.

  Jo Grag
5 years ago
This place is absolute garbage. Don t bother going here unless you want an undertrained kid to break your vehicle. First off after the oil change was completed (rushed) and the tires were rotated the entire skid plate under my truck was soaked in oil which I didn t notice until the next day when my garage floor was covered in oil further inspection revealed the top of the plate was covered in an inch of oil. Then they broke 2 hub caps by cracking all 6 nut covers on 2 tires cannot even tighten them on whatsoever after calling multiple times bringing the hub caps in still have yet to hear from the manager. They break things then blame the customer is what I m getting from this place now I have to order new hub caps because this place is sticking behind their undertrained mechanic who gave me attitude like a child after coming in to try an resolve the issue. He claims they were already broken but that s impossible and if they were anyone with a brain could determine to tell the customer unless you broke them and hoped I wouldn t notice until I got home which is what happened when my hub caps were hanging off my wheels. Congratulations North Star quality service for screwing your customers.

  Greg Koetter
4 years ago
Got an oil change on a Saturday morning ahead of leaving Sunday for week long work road trip. By 4:30 Saturday afternoon I had a puddle of oil in my garage and Quicklane was closed till Monday. Northstar let me use a basic courtesy car, but it was not a smooth process. I had to make a return trip to sign additional paperwork they missed the first time and when I mentioned the car had no washer fluid they couldn't get any because Quicklane was closed. After paying for an oil change I had to buy washer fluid. Not a big deal, just disappointing. The puddle was a result of not cleaning the oil (apparently a significant amount) from the brush/dust guard under the oil pan. The follow up call from Quicklane asking about my service was obviously a mandated task made by someone who had little interest in saving a customer. When I got my truck back the tires had low pressure from sitting outside all week. Considering I spent an extra 2 hours beyond the actual service making phone calls and trips to Quicklane/Northstar to have mistakes addressed, needed to re-fill my own tires with air and buy washer fluid it was the least "quick" and most inconvenient service I've had. This was my first and last time as a Quicklane/Northstar customer. I'll happily drive over to Superior to give Benna Ford my business going forward.

  Heather K
4 years ago
They are a SCAM! Their manager Heather Knott is TERRIBLE and so are their repairmen. They told me I needed new rear brakes which cost me nearly $300. This ended up never fixing my problem, so I went back in and they told me that they made a mistake and it was actually my tires that were the issue. They never apologized and they never refunded me my $300 which was absolutely pointless of me to pay for. I have called numerous times and emailed the manager Heather FOUR TIMES, and she has ignored me every single time! What a scam artist!

  Jake Sain
2 years ago
Awesome service! My brakes went and not only did they get me in right away but since I had to leave the car over night, Josh was nice enough to offer me a ride home. Can't thank you guys enough!!!Service: BrakesService: Brakes

  Corrine Forrestal
4 years ago
Told me I had to replace ball joint immediately. Nope didn't have to after getting second opinion. And the price way cheaper elsewhere. Forgot to reset oil to oil change not needed.