Jimmy's Nuts & Bolts / Towing

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Natalia Woodhull
3 months ago
They get one star only by default because I cannot leave a review with no stars.My car died and they were the first towing company to pick up the phone. I was told they would look at my car the next day.Thursday, two days later, I called to ask if they'd looked at it and was told not yet and they wouldn't be in for the weekend, only the mechanic is in on Fridays so they would look at my car on Monday. The next week rolled around and I waited for a call that didn't come so I called Wednesday, a week after I was told my car would be looked at and got their voicemail. I finally got a call the FOLLOWING Wednesday (two weeks later) saying they looked at my car and diagnosed the main issue and found some other things that desperately needed to be done. I told them to go ahead and fix everything. Another week later I finally got my car back. It was $1,400+ for everything which feels like a lot but I don't know much about cars so it was paid. I was told when I got my car that, verbatim, "the mechanic procrastinated looking at it because he thought it was a transmission issue and he doesn't like working on transmissions." I took it home and noticed my gas tank was POURING gas from below. I had filled the tank right after getting it back the first time and it was empty when I got it back another week and a half later. They at least towed it the second time for free; however, I was told it would be towed the next day and they didn't actually come get it until two days later. Of course the gas leak "wasn't anything they did" because they apparently didn't drop the tank to replace the fuel pump (original issue) but instead went through the back seat (even though they also replaced the tank straps?). The gas tank definitely did not have a hole before they kept my car for 4 weeks. So I paid another $580. $2,000 in and I waited for 5 weeks to get my car back when I was initially told it would be looked at the day after they towed it the first time.If they were honest about the timeline that their schedule allowed, or the mechanic actually bothered to at least look at it to figure out if it was a transmission issue or not, or were professional in any way, I would probably recommend this company to others. But as it stands: over-charging, "procrastinating" and claiming they didn't cause the hole in my tank, when it's pretty clear they did considering my car sat in their lot for a month, I would not recommend their services to anyone.

  B W
4 months ago
Jimmys Nuts & Bolts deserves more stars than 5. I am greatful for this auto business with compassion and INTEGRITY.Difficult to find PERIOD!They put in an engine in my vehicle...everything working great UNTIL..A transmission code pops up.Called Jimmy's that evening. Jenna and Rick were were very empathetic, supportive and reassuring.They were there with a tow truck asap. Got my vehicle in right away that next day The mechanic stayed late until the job was completed and they brought my vehicle to my home that night on Jenna's BIRTHDAY .What a treasure to find such a great automotive repair shop team like this.

  ALEX SULZER
4 months ago
Great service and great people! They were able to immediately take care of the problem the same day I needed a tow. The best experience I've had when I've needed car repairs.

  Daniel Buckanaga
3 months ago
Good service for a good price. They even brought my vehicle to me, saving a very cold and long walk. Thanks Jimmy's

  Sherry Neilan
4 months ago
Amazing customer service! Squeezed me in, got my brakes fixed before I had to leave for work, and charged me way less than I expected. Good people thru and thru and very competent work!

  Muz Huxh
4 months ago
Was in an emergency and only had about 60$ on me to tow about a mile last night, they were there in 15 minutes, and they kept me laughing in the cab on the way they. Best place in town

  George Bruce
4 months ago
Very pleasant experience. Came out right away for an unlock service and it was done quickly and a reasonable price.

  Corey Haynes
4 months ago
Great guy, honest hard working man! Reasonable prices for tows, some of the best pricing that I have found in a long time!

  Connor Purcell
6 months ago
Amazing service and amazing people. they really know how to put a smile on someone s face. I ve never been so satisfied with an automotive shop.Service: ElectricalService: Electrical

  Faith Thompson
2 years ago
Thank you for the tow after a terrifing event of my life. A guy ran a red light while I was driving home with my kid in the car. Fast friendly,professional. Made time for me to go after work to get things out of my car. Thank you.

  Hoops Brewing Events
2 years ago
Steven with Jimmy's Towing was great! I scheduled roadside assistance through my Progressive App and got a call from Steven when he was about 15 minutes out. He showed concern for what was going on with my car. He also called me when my car arrived at the service place and reassured me that I had scheduled maintenance at a reputable business. Above and beyond service and super easy to work with! Hopefully don't need to use again, but would be my first choice if my car needs a tow again!Service: Car towing

  Austin Stainbrook
a year ago
Great experience. I had them put in an alternator for me and it went bad in a couple months not there fault, just a bad alternator. They had it under warranty and got a new one put in immediately. Great service and trustworthy guys. Highly recommend.

  Carla DeYoung
a year ago
Be sure to call Jimmy's first! He was awesome. We had a very unusual situation... pulling a trailer out of the snow and moving it into the worst parking lot in Duluth that was not salted or cleaned, on a hill (of course). He worked like a trooper and we all helped to get it done! We so appreciate the prompt service.

  Jordan Olson
a year ago
The folks at Jimmy's are wonderful! I got in a fender bender and had to get my car towed, and they were so kind and polite. They even gave me a deal to have them tow my car back to my house a few miles away. Also, they had a car on their lot almost identical to mine and offered to sell it to me for cheap so I have the parts I need to fix my car. Highly recommend Jimmy's!!Service: Car towing

  Johannah Batchrelder
2 years ago
These guys really helped me out when I needed a tow. We had just had a bad storm the other day and I was stuck waiting by a different service for 3 hours, finally canceled them and got in contact with this couple. They arrived in 15min. On a 30min ETA they Got to work right away and we were on our way in no time. Really friendly and made me feel cared for in a stressful situation.

  Tanner Luzovich
a year ago
The people at Jimmy's Nuts & Bolts / Towing came to my house quick when other places wouldn't, they were very nice, very helpful, got the job done quick and did a very good job, and they were affordable. I 100% recommend Jimmy's Nuts & Bolts / Towing.Service: Tire changeService: Tire change

  Carter Crawford
2 years ago
I had some car troubles and was waiting for my insurance to send me a tow truck on the side of the highway when Stephen from Jimmys towing pulled over and asked if I had a tow on the way, and helped move traffic to the far lane of the highway so my car wasn t hit. I learned that my insurance couldn t get me a tow for another TWO HOURS. Stephen politely offered to take on the job himself and did a great job. Couldn t be more satisfied with the service I was provided. I was also recommended a great auto shop and honestly this made the whole experience a whole lot easier for me. Would definitely recommend Jimmy s towing, and props to Stephen for going above and beyond even when he didn t have to.Service: Car towing

  Liita Gagnon
2 years ago
These guys were great! Locked my keys in my car. They showed up quickly and tried to unlock my car. Unfortunately, they couldn t get it unlocked, so Guy drove me to my home (35 min away) so I could get my extra set of keys. Professional, friendly, and above and beyond service!

  kerbie the vegan
2 years ago
My car was stuck in the mud and they came and pulled me out. They were quick and efficient. It was nice that a woman was the one who helped me. Being a small woman myself it put me at ease since it was late at night. Would definitely reccomend!

  roman jordan
a year ago
Spare was flat. I tried filling it was gasoline and setting it off in hopes to expand the tire from the explosion... It pretty much just caught my car on fire. Thankfully was able to get the flames out. Gave in and called these guys. They showed up, helped seat the tire and got me going.Service: Tire changeService: Tire change

  Jennifer Blommer
a year ago
Tested by battery....sure enough...completely dead! I truly appreciate the service of a Jumpstart & battery test! Nicest people in Duluth! Added bonus I found a new mechanic I can trust for fast & friendly service in the future! God bless Service: BatteryService: Battery

  Tammy Welch
2 years ago
Thank you, Steve, at Jimmy s Towing! Our car slid into the ditch during a snow storm. He pulled us out and got us going in no time. He showed up quickly, even though it was late at night, and was very kind and efficient. I highly recommend Jimmy s.Service: Car towingService: Car towing

  John Istad
a year ago
Steven was very prompt and helpful in letting me when my Jeep was going to be picked up and taken to the shop and how to navigate the insurance issues, which turned out to be more problematic. Thanks for all your hard work!Service: Car towingService: Car towing

  Jenni Stephenson
2 months ago
Gut is great to deal with. I recommend you going there.

  John Hansen
a year ago
Steven went above and beyond exceptional service to take care of me and my vehicle when my truck broke. I rode in the cab to drop off the vehicle, but he first stopped at my work place so I could retrieve my phone. Then, when he heard I did not have a ride home, he offered to drop me off at my house. You don't see service like that very often these days!Service: Car towing

  Jeff Olson's
2 years ago
Jimmy's saved our Thanksgiving! The whole family was in the car going out of town when we broke down and Jimmy's came so fast, got us home safely and that was just the first time! Not only towing but for other emergency repairs and general maintenance we use Jimmy's for all our vehicles and recommend them to everyone!!Service: General repairs & maintenanceService: General repairs & maintenance

  Jennifer McLaurin
2 years ago
Towing is SUPER expensive!!!! And they wanted us to follow them to the shop we wanted it dropped off at in HORRIBLE weather when my husbands car died. $179 for a tow from central entrance to 59th ave w. They finally allowed us to not have to follow them when I made a comment I didn't want to be driving around in the horrible weather. We had to pay with a card since we didn't have enough cash on us, and they charge an ADDITIONAL 4% just for having to pay with a card!!! Avoid towing from this company.

  C Mart
a year ago
I was stuck waiting over 40 minutes from Dukes towing in 96 degree heat (quoted 20-30 minutes) when I cancelled that and called Jimmy's. Guy (driver) was over to me in under 10 minutes and provided 5 star service throughout! Thanks!!Service: Car towingService: Car towing

  Tawna Atkinson
a year ago
Fastest response I've ever had. Steven kept in touch the whole time and double checked where I wanted my vehicle to go. Would recommend!Service: Car towingService: Car towing

  Un Joss
2 years ago
Came and towed my car in the middle of the night in a snowstorm and was kind enough to give us a ride to the city. Great guys!!PS: we made it safe, toyota is being difficult to deal with but many phone calls later we're trying to figure it out