Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Marlee Mayo
5 days ago
I had My car in for a new front end in December 23, and Franklin took the best care of me! Handled all of my concerns with grace and did a tremendous job communicating with me on time frames etc. I recommend This company and location, you will be in great hands! Thank you team!They also serviced my mom s car and did a wonderful job there as well! Thank you!
Daniel Pothier
5 months ago
After making an appointment for an estimate, was not greeted very friendly. Felt like I was interrupting the desk person. Had to write all of the information I gave over the phone on a form. Estimator was friendly and quick. Liked getting the estimate by email same day. Price was much lower than others.
Katy Friends
5 months ago
Fantastic customer service. Prompt responses. Great communication. My car came back cleaner than ever.
Barbara Brandt
9 months ago
Masted Collision did a great job fixing the roof damage from our garage door denting the top of my a Honda CRV. It was a very challenging job, but they made sure the work was done the right way. I appreciate their attention to detail and persistence to get it done. They even made sure my car was washed and spiffed up when I picked it up. Thanks so much.
Jayaprakash Muthugopal
a year ago
I am very thankful to Master. Collision - Chamseen to their wonderful service. My vehicle looks like brand new. Amazing people !!!They were so kind and I got updates almost daily basis: They were easily approachable and I visited few times during the work. They were very patient and explained each and every step of their work. When I approached other companies they said minimum 8 weeks, but Master Collision was promising and any proved their commitment and quality.Wish you all the best guys !!!
Sarah H.G. Ellingson
a year ago
Master Collision in Chanhassen is the best repair shop as far as I am concerned. I have used them multiple times and they are most concerned with doing quality work. They are honest and professional and Gail at the desk is amazing. Can't say enough good things.
Ryan McDaniel
10 months ago
I will have to echo other reviewers. Gail at the front desk was amazing but holy bucks the guy that works in the back of the office is a liar. They said the car would be done the following day and just had to "rekey" the car.. Than after a week it turns out that its not a rekey... they havnt even put the ignition together. In short, we went to another dealership. They got mad and refused to bring my car out because the steering wheel was off and came up with a story. He told the towing guy the same story and minutes later he brought the car out.. Interesting.... When the tow truck guy came and put it on the car it drove no problem. Not a very business professional ill tell you that much. I think he is milking Gieco. If you do claims. Do not go through this guy.
Jay Vanbebber
2 years ago
I ve used Master Collision three times in the past five years for body/paint repair work and they ve consistently delivered outstanding results. Customer service is outstanding and they take pride in the quality of their work. Vehicles are always completed on-time if not early vs. their projected timeline and are returned clean and like new again. I d highly recommend Master Collision to anyone looking for dependable, professional results.Service: Body & Trim
John D
3 years ago
Highly recommend! We've used Master Collision in Chanhassen several times over the past few years for auto body repair on our family's vehicles and have always been extremely satisfied. Bill, who's been our contact each time, is a class act and always ensures that expectations are exceeded.We recently brought our son's car in that had been damaged in a hail storm. Bill made the process extremely smooth, the repairs were finished on time (like always) and the vehicle looks fantastic.I rarely write reviews but these guys are the real deal. If you're looking for an honest shop that will treat you right, give them a try. I'm glad we did.Service: Painting
Shelby Boche
a year ago
I was in a car accident and Master Collision worked with the person at fault s insurance to fix my vehicle in about a month. The work looks great and we are happy with the repair. Jerry worked with us to communicate an expected timeline.Services: Tires, Painting, Body & TrimServices: Tires, Painting, Body & Trim
Stephanie Berner
10 months ago
I called for updates on my van through the process and they were so kind and great at updating me. So happy to have my van back and it look brand new :) I d use this business again.
Matt Thomas
2 years ago
Dropped off my vehicle on a Monday and they didn't start work on it until Wednesday afternoon, and only after my insurance company contacted them. Was told it would take five days to repair and wound up taking ten. I never once received a phone call without having to reach out to them for an update first. Repair was very good. Be honest and communicate.Service: Body & Trim
Karena Baldwin
4 years ago
Master Collision in Chanhassen was so helpful! I was in a car accident and was stressed about the repair process, especially since it was it was my first time needing a major repair. The staff was great and worked to get me in quickly - record time! They also even let me borrow their phone to call my insurance company when my phone wasn't working. They finished a substantial repair in less than the estimated time and my car looked better than before. I am so grateful and want to say a big thank you to Master Collision, especially Peter and Bill!
Alyssa Nelson
3 years ago
Master Collision in Chanhassen is the place to go! I bumped my rear drivers side panel earlier this summer and found them on a google search. I came in and was greeted warmly during my free estimate. I felt the quote they gave me was very reasonable and didn t feel like I was being scammed or over charged. They fixed my vehicle really quickly and very well. Their team is also very kind and welcoming. I would recommend them highly.Service: Body & Trim
P Lindberg
a year ago
Hit a deer. Took my truck to this shop on a Tuesday and they fixed it and had it back to me in 9 days. They were great to work with and did an excellent job. They matched the paint perfectly.Service: Body & TrimService: Body & Trim
Kate Boarder
6 years ago
I had a great experience at Master. My car was hit while I was not in it, and a different insurance company was paying for the work. Master coordinated with the insurance company, as well as the rental car company, so all I had to do was bring my car to Master and the rental car was there waiting for me. They did an amazing job on my car, and were fast and polite.
Mary Humphreys
3 years ago
Great experience w/Master Collision! Jerry and Bill were wonderful - they clearly explained what work needed to be done, coordinated well with my insurance company and did what they said they would do. Recommend this shop highly.
Logan Joyce
a year ago
We loved the team here. Gail cared for us and kept us informed the whole process, and Jerry was highly competent and clearly passionate about the work. Highly recommend.Services: Body & Trim, Auto detailingServices: Body & Trim, Auto detailing
Thomas Carlson
6 years ago
I have to give this place one star in order to start this. But trust me, they do not deserve a single star. Just a little preface work on my experience. I accidental hit a car in a parking lot. I did do some damage and I accepted full responsibility and wanted the end user to be happy. I wanted to keep this off of my insurance as I have two new drivers and my insurance has gone through the roof. When the estimate came in by Brian I was told it would be a little over 3K and 10 days to complete the repairs. (so in essence I would pay for a rental car for the other person for 10 days.) I was told by Brian that he needed a credit card to charge half of the balance and the other half when they where done. I gave him my card and my approval. I told him to let me know when he charged half because I needed to pay it off in order to get the other half on there. My limit is intentionally not that high. 12 days later, I get an email from Brian and he told me that they decided to replace and not repair the part that they had previously quoted to repair. He also told me that the repairs would take longer. So we are not looking at 4K for the repairs and 5 - 7 more days for a rental car. I reluctantly agreed. Then I did not get a call or an email or nothing but I call Master Collision to ask Brian why he has not charge my credit card with half and where are we in the completion of the project. He told me that the part was on back order and it would be another 2 week before the part came in. This is another 2 weeks of rental car. So we went from 10 days of a rental car to close to a month. He also told me that he would bill my credit card for half the amount that day. I truly knew that when I received a quote from this company that my bill would be higher than the quoted price and god was I right. Then to top it off, I was in the Dominican on vacation with my kids and I went to use my Credit card. My credit card was rejected because Master Collision had decided to charge the entire amount onto my card. Not half but all of it. Keep in mind, this is well before the car was finished. When I called them, they said this was a mistake. What they did, was to put me over my limit amount on my credit card and they ruined my credit. My credit dropped by 50 points because of this. I tried speaking to the owner Bill Rhodes about this. When I asked him about this he had nothing to say other that they could issue a refund to my credit card. This is after they ruined my credit. He could care less that he hurt someone or messed up their lives. Please be very aware of this group. Maybe they are great in dealing with insurance companies as they do not follow up on details. But if you are going to pay with cash, be very careful. I feel that they are a bunch of crooks and do not care about their business practices. I will never go back to this place and I do not recommend them.
Dan DeBaun
5 years ago
Bill and the entire team at Master Collision did a great job fixing the bumper on my car. They went above and beyond and also cleaned the vehicle and buffed out a scrape from an unrelated incident during the repair. Thanks for making a not-so-fun situation easier to handle!
Josie Brown
2 years ago
The customer service was great. They did a good job of keeping me informed about the progress of my repairs. The repair work that was done was excellent. I recommend them highlyServices: Painting, Auto glass repair, Electrical, Body & TrimServices: Painting, Auto glass repair, Electrical, Body & Trim
Dang Nguyen
6 years ago
The BEST service in town!I am very impressed with Bill's and Brian's professional service.Many THANKS to Bill, Brian and all technicians at Master Collusion Group Chanhassen for the job very WELL DONE in fixing the body painting of my car !
Renae Blomquist
a year ago
Master collision did a great job on my repairs. Communicated the whole time of the repair. I highly recommend them.Services: Painting, Body & TrimServices: Painting, Body & Trim
Skip Senneka
a year ago
All of the staff at Master Collision were courteous, friendly, and helpful. I was kept up to date via phone calls on the progress of the work and the final outcome was excellent.Services: Painting, Body & TrimServices: Painting, Body & Trim
Marti Devich
2 years ago
Car towed to them after a collision with a deer. Ed took the time to educate me on what happens. And offered guidance once insurance co. determined what's to be done. And Gayle for her empathy over the loss of my car. So kind & understanding. Having been thru this, she totally gets it! I hope she finds that 60s VW bus! Thank you all!!
Francesca Landon
8 years ago
Master Collision was fantastic! We went to MC for car repair after an accident. They dealt with the insurance and the car rental during that time, and also gave us helpful information with pretty good communication.
Kelly Neumann
3 years ago
I have never had such a positive experience for a car claim. Bill setup the rental car for me like a pro. My car looks brand new! I would definitely recommend them to anyone! Thanks fellas!Service: Body & TrimService: Body & Trim
Nicole Wiedewitsch
7 months ago
Wonderful place to go master collision. Go there if you need help with your vehicle!!!! NW
Mitchell Keobounpheng
a year ago
They did a great job on my suv and got it done faster than expected!
Bob Connolly
5 years ago
Bill and Brian are class acts. Excellent customer service that matches excellent work. Very impressed. I highly recommend.