Big O Tires

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Donna Clover
10 months ago
The team was fabulous. I went in for an alignment. They found that it wasn t necessary and didn t charge me. I will make sure that I send friends and family. I really appreciate their honesty.

  Bill M
a year ago
If you have previously had good experiences with Big O in Elk River and/or Rogers, as I did, you will deal with familiar faces at Champlin location. For the continued honesty, understanding, integrity, and customer service, I find it is well-worth my time to go where these folks are. This past Saturday, had my first experience with Sean Hanley managing. Outstanding! The day was very busy, but they had my car ready well-under what they first estimated. Just as helpful, as usual, they (Sean, plus Tyler, Will, and Dan in the Shop) gave me a realistic review of things to monitor on my radar. With an aging car and a brittle budget, that's HUGE!

  Rubi-Joksan Medel
2 years ago
I called last minute on a Saturday to get my tires replaced, and let me tell you I had the best experience here. As a woman I have had some really poor experiences at car shops with being pressured into getting certain services done, being up-sold, and being dismissed altogether. Big O Tires in Champlin is SO FRIENDLY, not pushy, and everything was explained to me perfectly. Not to mention I got a great deal on my tires and a full synthetic oil change. Joel made sure that everything I needed was taken care of, gave me options for all services I requested, and was even super flexible with me. I wasn t able to make it to the shop before closing, and Joel let me pay over the phone and left my vehicle in the lot just as I requested. My car feels great and I will be returning for any services in the future.

  Rob Killinger
a year ago
Was there a few weeks ago to get my tire checked because of a slow leak. They found a nail, but noticed it was still losing pressure after the fix. They took the time to really go over the tire and found another small nail that worked its way into the tread. Great work done and they didn't try to sell me new tires or try to tell me I needed new tires like Tires Minus does. Very happy with the work and will most likely go there when I do need new tires.

  Ashlyn Anderson
2 years ago
The best place to go to replace your tires! Trustworthy and knowledgeable employees. Quality work with no pushy sales people. Love the warranty on the tires I got, made it super easy to get one fixed when I accidentally got a screw in it!

  miles spangrud
a year ago
Had a tire punctured while leaving work. Put my spare on and looked for a place not too far away that was also close to home. Went to this location and was extremely happy with the honest and quick service I received from this Big O Tires. They didn t try to feed me lines on other issues and resolved my tire problem with very satisfactory service. Highly recommended.

  Karen Haagenson
a year ago
I stopped here one afternoon recently because of a brake problem. They got me in right away and quickly diagnosed the problem. Sean was very personable, professional and showed me exactly what was wrong with my truck. They did the repairs in less than an hour and I was happily on my way. I won't hesitate to go back for maintenance or repairs.

  Kanisha Henderson
3 years ago
Proceed with caution! Manager made up false repairsI took my vehicle in for a recommended front end alignment, and was told by the Manager "Chase" that my 2015 vehicle needed a new battery and both front and rear suspension replacement. I was surprised that in 3 months from my last vehicle inspection done by the dealership that my suspension had gone bad. When I expressed my concern about the differences in his inspection compared to the one from the dealerships less then 3 months ago, Chase was very Persistent with saying he only runs an honest shop!! And told me that dealerships do not do thorough inspection and they mark things off for what they expect it would show. Chase was sounding pretty convincing said that he would no do the aliment until after the suspension was replaced, because it would be a waist of my money. So of course knowing I need reliable transportation even though I'm feeling overwhelmed with the information given, I asked the cost of repair I was told 3-5 thousand dollars. So I did what many spouses do and called to break the news to my husband, who told me to tell Chase that I would be taking it for another inspection. I took my vehicle in the next day to the dealership told them only that I was told it needed repairs and when they asked what, I told the dealership that I needed them to find it. They came back and said the only findings was it needed a front end alignment, they sent it out for the front end alignment and had the Midas Mechanic at that shop do an inspection as well and they to only found that my vehicle was in need of a front end alignment.And in case your wondering not only was my suspension good, but my battery was good as well. Save yourself some $$ get another opinion.

  Austen O
2 years ago
Called a couple of days before and made an oil change appointment at 10am. Dropped the keys off and said I would be back in an hour or 2. Went back around noon and they hadn't even started on it. Asked them how much longer they were going to keep my vehicle. Said it would go into the shop right now. Called at about 3 and it was just going in. Vehicle was done at about 5pm. So 7 hrs for an oil change. I complained and asked why would you make an appointment if it is done at whatever time they want. Still got charged full price. Go to better shops...

  Sarah Yellen
4 years ago
I came in for an oil change without making an appointment. They helped me out no problem and I didn't wait long. They even looked my vehicle over to let me know if there was anything they'd recommend for future service. They said my vehicle looked great but could use the transmission fluid being swapped out as it's normal maintenance to do once you've reached 60,000 miles. I appreciated it and they even had a quote ready for me on that cost for the next time I bring it in.

  Ashley F
a year ago
The employees here are very friendly and helpful. They are never pushy or trying to up-sell you like a lot of car shops. In addition, Big O always has great prices. I would recommend going here for any maintenance needs.

  Darcy Berard
2 years ago
We came out to a flat tire at an establishment next door to the Champlin Big O TiresSo naturally we went in for some help and Collin the Manager was simply put Amazing. He was super friendly, knowledgeable, and accommodating despite how busy they were.They got our tire fixed super fast. These guys are awesome..!

  Sandy Dick
a year ago
Always greeted timely by pleasant staff. They help me keep my vehicle running smoothly with tires and routine oil changes. Reasonable prices. Great job team!

  Kayla Malone
3 years ago
Update: They called and offered a solution that allowed me to participate in the sale by the afternoon after this post. Review upgraded from 1 to 3 stars.Original review: Under the guise of 150.00 rebate from the tire manufacturer I choose to purchase Michialin tires. When I went to pick up my vehicle, I was informed that the sale ended two days earlier (WHY DID YOU OFFER IT TO ME THEN?!), and does not qualify. After asking I was told there is nothing they can do to help, even though their employee made the offer and sale. Poor customer service.

  olay vongkhaophet
4 years ago
I called they quoted me 25 dollars for mount and balance for each tire. I just had them do the same job 2 week earlier. They did a decent job. Somehow they managed to double thier price in a 2 week span. Next time honor your pricing and let's be competitive with everyone else. Don't wait til I bring all the tires in the store and try to do the old bait and switch.

  James Vilendrer
4 years ago
Was down in the cities visiting family and had a car emergency. The guys at big o jumped right on it and made sure i was good to go and safe to get back home! Just in time for Christmas! I have never had better service than I have here. If I need future maintenance done I will gladly drive the three hours just to get it done here! Thanks a ton Matt!

  Carolyn Parker
4 years ago
I had a great experience recently purchasing tires from Big O. During an oil change and tire rotation, they noticed my tires were desperately in need of replacement, even though I was not even half way to the 65,000 mile warranty on my original new car tires. I checked online and found the tires I wanted to fit my car and saw the Big 0 price was as low as those selling elsewhere. While they didn't have the tires on hand that I wanted, they sent someone out to get them elsewhere. They originally said they thought there would be no warranty protection on my original equipment Michelin car tires (which were over 5 years old), they volunteered to double check and found that they were able to get me a significant credit toward the purchase of my new tires. More work on their part, but greatly appreciated by me!

  Robert Gerhart
5 years ago
Very happy. I went with a leaking tire and no appointment. They were booked for several hours, but they still managed to squeeze me in, pull our a inch-long piece of glass, plug it, and get me back on my way to work quicker than expected, all for NO CHARGE. (I went and bought the guys a big box of donuts anyway as a thank you.)

  Heather Larson
4 years ago
Went in for a scheduled appointment today. Had a coupon. Newer staff and AGM were able to connect with GM to make sure they were getting the appropriate discount & billing. Time was running short from scheduled appointment (I anticipated about an hour appt), but they still were able to get my vehicle done earlier then what I had scheduled so I could make it to my next appointment on time! They were so great and helpful! We will definitely continue our service there.

  Blake Gare
3 years ago
A bit on the pricer side in terms of a service shop. Allan was very helpful and professional with my vehicle. Went through the service inspection with me there and I can say he did a very thorough job with the vehicle. Definitely would recommend going to get your vehicle work done there! Make sure to ask for Allan.

  Debra Dritschel
6 years ago
Adam and the rest of the team are a great bunch of guys. Took my vehicle in for a inspection and they were very helpful and knowledgeable. The other shop I had taken my vehicle to before never told me about needing new shocks and struts but said I needed new tires. I definitely will be coming back for those repairs!

  Malia Beane
4 years ago
I have nothing but wonderful things to say about the staff at Big O in Champlin! They are one of the only shops I trust as they have proven to be an honest group of guys (even when it doesn't bring them business). Plus they are so friendly and the price has been great each time we visit! Wonderful crew and great place to bring your vehicle to! Highly recommended!

  MamaJ
3 years ago
Chase was very helpful and friendly. Inspected our car made sure we were informed on all that needed to be done. Kept us informed on how the work was going and estimate time they would be done. Thank you Chase.

  jeffrey vavra
5 years ago
I CANNOT recommend this service station. After I arrived on time for my 11AM appointment on 9-29-2018 I was greeted by, well, no one. After waiting a couple minutes for someone to come to the desk for surely they heard the door buzzer upon my arrival I asked the only other person, a customer, if there was anyone about. She said there should be someone there. She was right. I saw through the window behind the service counter two people out in the service bay working on vehicles. After waiting another minute or two to see if someone would come to the front desk I walked to the front door and opened and closed it to activate the buzzer again to let them know I was at the service desk. Presently, the store manager came up and I informed him I was there for my oil change. I presented my coupon and at the same time mentioned the tire rotation that came free of charge with the oil change. He said it would be about an hour and I went to the waiting room. An hour later he informed me my car was done. While I was paying I asked when he removed the tires for the rotation how much pad was left on my front brakes. He quickly looked under a piece of paper on his desk and just as quickly dropped it saying about 60% was left. I found this curious since two weeks earlier at a different service station I had had the front wheel bearing replaced on the driver s front side and was asked if I wanted to have my brakes replaced as only 10% of the pads were left. So hearing the 60% I felt somewhat relieved and immediately assumed the prior information of 10% was erroneous. I paid, he walked me out to my car, pulled the protective sheet from my seat and wished me a good day. It wasn t until now that I realized my tires hadn t been rotated. My rear driver s side tire is marked with some brown rust neutralizer that had spilled last year when I was touching up a spot on the wheel well above. That same tire is still there. So, clearly, my tires had not been rotated as I asked and that the coupon I presented said was part of the oil change I paid for. BUT what is worse is the technician lied to my face about the brake pads. How could he have reported anything if he hadn t even taken off the tires? Clearly the act of looking under the paper for the percentage of brake pad remaining was just to cover his butt. He didn t have to do that. I would have been more than willing to wait the additional time to drive it back in and rotate the tires something I already paid for and at the same time take a look at the brakes for me (something that is included under the FREE Multi-Point Inspection declaration on the coupon itself). Now I have absolutely no confidence in believing him when he says he changed my oil. It makes me want to go out to the car now and check the color of the oil on the dip stick. People make mistakes, I get that but lying to cover them up when it isn t necessary is unforgivable and I don t like being lied to.Jeffrey V.

  Carolyn Evans
6 months ago
Really sucks to see this place go, Joel Phillips the store manager is so friendly is polite, best person to have dealt business with

  Marrissa Mclemore
4 years ago
I went to Big O Tires for the first time for a wheel alignment and broken tire rods. The service was ok, I waited in the lobby for 4 hours but the long wait time isn't the reason my experience with this shop was so poor. The customer service is very negative. I called regarding the payment and how my card was charged twice with one charge pending for 9 days. I spoke with Matt, who stated he was a manager. I was not calling to be argumentative at all although holding 400.00 dollars for a week did cause delays in other obligations. Matt was very nonchalant, and short with me when I questioned what could be the reason for the long pending hold. He didnt try to look into the matter at all he refused it had anything to do with them and instead insisted it was an issue with my card. He showed no empathy or compassion towards me as a human or as a customer. He couldn't even say sorry for the inconvenience. I called my bank and it turned out it was an issue on Big O Tires end. Someone tried charging my card twice but one didn't go through. You can go anywhere and get car maintain but if the customer service is poor that ruins the whole experience. I wont be back to Big O Tires

  Jason Esse
5 years ago
A really great place to get work done on your vehicle. I've been going there for a few years now, and they are always honest and more than fair, especially compared to other places. They are almost always much faster than the time they quote you. I will keep coming back for sure. Great service and great people there.

  MJ MAINGA
3 years ago
I went for a transmission flash which was relatively not expensive for my V8 XC90 ....he did a quick inspection, I needed oil change, rotors and brakes. They worked with me to help get my car back on the road. Chase the NEW MANAGER knows connect with the customers and to serve to there satisfaction. I will come back Chase with my other friends so they can service there cars at Big O. Try them out...you won't regret it!

  Anonymous User
5 years ago
Above average customer service and very honest staff. Last tire purchase I asked for something aggressive for my car in the winter. Rep recommended an Asian brand. Wasn't a fan. Would stick with American brand next time. But thought I'd try them because I trust the guys so much. No pressure selling which is what I like about them.

  Mark V Herrera
4 years ago
The auto service was great, but the customer service was just ok. There was no coffee made in the lounge area, and not sure I would have wanted any seeing how dirty the pot and the surrounding area was. In the grand scheme of things, these might seem minor, but next time I need service I'll probably find another Big-O or even go back to the dealer where they know how to treat a paying customer like gold!