Rum River Auto Sales

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amber Keller
2 weeks ago
i am in love with the truck f 150 i just bought today. i saw it on the website and fell in love then i went and test drove it and that was a wrap for me. they were super nice and did everything they could to get me into this truck. they have a super sweet dog that i got to pet and give a treat too. if your looking for a used vehicle come to this place. the customer service is top notch!

  Kelly Rhodes
a month ago
My husband and I have bought two vehicles from Rum River and we will never go anywhere else. A friend of mine bought a car here and so did my daughter! Great guys! Nate and Randy are the best!!!!!

  Christine Perry
4 weeks ago
Nate was a nice easy going sales guy allowing us to test drive as many vehicles as we wanted but most of them were not very good and we were steered away from a few that were apparently even worse . When I brought the truck we were going to buy to a local mechanic they told us the frame/underbody was completely rusted out :( don t buy this Chevy Silverado. Disappointed because we drove an hour and a half to get thereBut grateful we didn t make a purchase!

  jason blais
2 months ago
January 2022 I bought a 2008 Ford F-150 , appeared to be a nice clean truck took it for a test drive ran good for the test drive . My wife and I went in talked to the gentlemen they were both nice guys the dad and son . However we agreed to a price for $8000 for the pick up , he also sold me a warranty that would have cost $3000 instead he charged me half . I thought that was totally cool . So the total bill should ve been financed for $9500 . I put $2000 cash down . We completed all the paperwork he handed me the warranty papers . And refused to hand me the receipts with the paperwork handed those to my wife so I thought .We left with the truck and stop at taco John s on our way out of town I asked my wife for The receipt along with the rest of the papers however I have the warranty paper in my hand. My wife told me he never gave her the papers . He kind of pulled a fast one on us but it wasn t done . I was like OK when she told me that . I was straight mad . I figured I would call them in the morning have them mailed . Upon driving home that evening the pick up they sold me stalled going up the driveway . The code showed cam sensors . I restarted the truck and drove it up the rest of the driveway . Got out of the truck and listened to it running . It sounded like a diesel and it was a gas motor . I bought the truck with 135,000 miles . I traded it off today it had 139,000 miles on it . The warranty that was sold to me as a fly by night warranty absolute garbage . It wasn t worth the paper it was written on and I paid $1500 for it I tried calling and canceling it the next day after purchasing the truck after I read the fine print on the warranty . I owned that truck for two years I replaced cam phasers timing chain timing chain tensioners and the timing chain guides I also replaced cam phaser sensors. I replaced the oil pump with a high volume oil pump and cam sensors , so that the vehicle would be reliable . keeping in mind I bought all of these parts out of my own pocket and installed them in the truck correctly . Somebody had worked on the vehicle before obviously didn t know what they were doing because they were very sloppy mechanic . Owning the truck for two years and being able to only put just under 4000 miles on it I was afraid to take it anywhere too far from the house . I did all this work after I had put about 3500 miles on the truck , fixed what needed to be fixed out of my own pocket without their warranty . Just too bad I had to drive it for almost 2 years before replacing these things I never got to drive it because it never ran half the time are you were scared to take it anywhere prior to fixing it , after fixing up the motor sounded normal the way it should be .The vehicle they sold me was a straight up lemon. I feel that they were very shady , Nice guys but had no problem taking advantage of me and my wife . I say this because when the final financing was done and I was able to see how much I financed I paid 11,500 for the truck we agreed to 8000 . Totaling 9500 with the warranty . However it isn t worth walking in there and screaming and making a scene it s easier to tell your neighbors and people you know about how you were taken advantage of at rum River auto sales . I traded that vehicle off and I did not do business with rum River auto sales I went to a reputable company that was straight up with me and they handed me the receipt and paperwork and gave me a good vehicle that is not a lemon. To the dealer when you read this I have no problem providing you the Vin numbers of that vehicle That I ve purchased from you. If they were honest and straight up the first time I would ve been back the second time . I have no idea how you have the rating you do but I definitely know I m not the first person that was taken advantage of we both know exactly what I m talking about . Buyers beware they re very nice people but they will straight up take it advantage of you .

  Doug Clough
2 months ago
Bought a 2014 Dodge Grand Caravan today 1/24/24, was super impressed with Nate, no high pressure sale, gave me a great deal, I will definitely be back and even told my neighbours about Rum River, so I hope he gets more business. I did feel bad coming from WI to buy a car beating Minnesota out of sales taxes.Shame I can only give five stars, he deserves more!!!

  Jasmine Hicks
a month ago
Nate is so wonderful and so helpful!! Highly recommended!! If you re looking for a great vehicle at an even better price!!

  A F Moen
3 weeks ago
Nate was the best! Bought a pick up truck from him. Clean and a great runner! Very easy to deal with!

  Jolene Stumne
3 weeks ago
Bought a van from here back in October, one of the best cars I ve owned. Great to work with and will be coming back here again in the future!

  Joey Zillmer
4 months ago
Nate is a great guy. I worked with him years ago and I bought a vehicle for my daughter and he made it quick and easy. I was finished with the whole process in less than a hour. And he is easy to work with.

  Rick Scorpio
5 months ago
My experience Rum River dealership was extremely disappointing. Salesman was amazing, however that is to be expected. The vehicle I test drove performed well, and I thought I was getting a good deal. However, when it came to the pricing, I was in for a shock. The car was initially advertised at $7,999, but when it was time to finalize the sale, they suddenly raised the price to $10,999. At the time, I was under the impression that is was for the extended warranty.Additionally, I was misled, again, regarding the warranty. I was under the impression that the increased price included an extended warranty. Unfortunately, post-purchase, I found out that the extended warranty didn't cover my high-mileage vehicle with 269,000 miles, which felt like a misrepresentation of coverage.Just 24 hours after the purchase, the vehicle's engine started to fail. I reached out to the dealership, and the salesperson surprisingly suggested I "should let the engine fail, and the insurance would replace it"(sic). However, when I contacted the warranty company listed in the paperwork, I was informed that my vehicle was not covered due to its high mileage. This highlights the dealership's clear intention to sell a subpar vehicle and mislead me regarding coverage.As if that weren't enough, with winter approaching, I discovered that the 4x4 system was not functional (the onboard computer says it is on, but it is not), a feature that cannot be easily tested in the summer. The dealership recommended I should have taken the vehicle to a mechanic to assess it, which raises questions about their transparency and the condition of the vehicles they sell. A reputable dealer should disclose issues like this upfront, allowing buyers to make informed decisions. This crucial information was glaringly absent during my purchase. It's reasonable to assume that a vehicle on the lot should have the basics for that vehicle working: engine, brakes, 4x4 with other materials like tires and misc to be at buyers discretion, but this was far from the truth in my experience Rum River Auto.

  Robert Hamilton
4 weeks ago
I've bought 6 cars from them and each time was a great experience. I will never buy a car from anyone else

  Danielle Chelmo
8 months ago
Drove from Minneapolis to check out a car we found online. Turned out to not be exactly what we wanted. After browsing around disappointed we were ready to leave and drive home. Nate made sure our drive was well worth it!! He found us an absolute gem they hadn t even listed yet! My husband and I are so pleased with our purchase and our experience. Nate was so easy to work with and a true family man that understood our situation.

  Adam Hanley
8 months ago
I love this place. I have had issues getting a loan because I have made tons of mistakes in the past, but want to get stuff together, and they really helped me out. I was able to get a loan and get a newer car that is way better than what I had before. Super nice, super helpful, and the puppy in the office was one of the best, chill puppins I ve ever met. 12/10 would pet again when I do decide to get another vehicle.

  Nicki Gulick
8 months ago
I brought my son car shopping over the weekend. We had gone to a few other places ahead of this one and just couldn't find what we were looking for. We happened to stop in and my son's eye went straight to a car, out of his budget of course! Nate swooped in as we were standing at that car and gave us price we couldn't refuse! So while I get stuck with the bill, my son left a very happy young man! He got a car he has talked about for years, thanks to Nate and the fair pricing at Rum River.They are also very dog friendly. I had my Dachshund with and they gave him lots of pets and he even got a couple treats!Thank you again so much!

  Randi Magariner
7 months ago
So disappointed! Needless to say I bought a complete lemon from them. I called them the day after I bought my suv cause there was no heat and the check engine came on and all he said Is I can get you parts for whole sale. Then a couple weeks later I called cause when I bought it he said that the timing chain was recently replaced and it started making noise. All he told me was he already took a loss on the price of the vehicle which if you ask me it wasn't worth almost $5000. Now I'm sitting in the car on the side of the road cause the timing chain went in it. So no don't buy a vehicle from them. I'm completely screwed right now because of buying it and between the no heat and timing chain I'm looking at $3000 to get it fixed.

  Julie Peterson
9 months ago
I came in with my daughter-in-law, Nate was more than helpful, I could tell he truly cared. The service we received was excellent! The process was quick and easy, I highly recommend going here if you're looking for a good use vehicle.

  Amy Mundell
a week ago
Fast, friendly, and painless! Nate was very helpfull!

  Bill Tomczak
6 months ago
Fair price easy to work with. Smooth transition with financing.They are honest!!I will return when I need another car.

  Katherine Mitchell
9 months ago
So disappointed. Bought a Nissan from them and asked for an inspection first. Gave it a clean bill of health so I went through with the sale. When I showed up I was told the check engine light was on but after it got warmed up down the road it would turn off. Drove back to Duluth. Light never turned off. First thing I have to do is buy new tires because they are almost bald. Almost $900. Two weeks later the muffler is falling off. About $100 for that. A few weeks later air conditioner stops working. Compressor is dead $1140. Then my front tire starts to make a loud humming noise. Both front ball joins and the sway bar are so corroded I'm told the guy has never seen one this bad and still be held together and I cannot drive the car home because it is unsafe. And the clockspring is bad so there is no airbag AND I haven't even had the time to fix the check engine light which the code said was for the evap system. Seriously?!

  Chantelle Schmitt
a year ago
Nathan from Rum River was Absolutely AMAZING! He was really proficient, timely, and very professional! He was super nice and had a great attitude. He was super helpful in a very stressful situation. He also explained everything very thoroughly to me and did not act as if I was dumb. He answered every question I had and even went the extra mile. I would HIGHLY RECOMMEND Rum River Auto Sales!

  Steve Nagy
9 months ago
I had a great experience there , Nate was very knowledgeable and helpful. I felt satisfied with my purchase and will be back to purchase a car for my son. I highly recommend Rum River Auto Sales

  teri berg
6 months ago
Nate is awesome always very helpful and honest with me I have bought 2 cars from him and would go back againThanks Nate

  Alicia Carlson
9 months ago
I found a vehicle after searching for quite sometime. Nate, at Rum River Auto Sales was the best to work with. He was very friendly, honest, and made the stresses of vehicle searching fun. I would highly recommend them!

  Michael Milinkovich
6 years ago
Great cars, great people. Definitely not your average car salesmen. Don t hesitate to stop by!!

  Lou Schuler
5 months ago
Not only did a I get a great deal, the staff is genuinely good people. Thank you much.

  Christina Ovick
a year ago
So glad we stumbled across this dealer. We had an excellent experience here. The staff were helpful, personable, and easy to work with. Would highly recommend checking them out.

  penny griffin
a year ago
You need a vehicle any shape any size Nate and company are here for you!!! Even after my sale they were there for me to help in every way possible. Will never shop elsewhere again ! Reasonable prices customer care A++++. Took care to listen to all my concerns and help me out .

  Anthony Bayer
8 months ago
They sold me an over priced lemon and then ghosted me when i tried to contact them and my mechanic when they tried inquiring about it , i bought a Chrysler 300 from nate the intake is cracked and it has a Vac leak as well as pcm and electrical issues was told it runs fine before i bought it

  Meriah Galatowitsch
a year ago
Nice, used vehicles. Decently priced. Honest employees. I purchased a vehicle that was listed and they were honest, told me it wasn't lot ready (needed a sensor replaced and the seat harness fixed). I bought it anyways and haven't had any problems. Fixed the 2, small issues. Been over a year.

  Bailey McLaughlin
11 months ago
Everyone is so helpful and kind. Got an amazing car!!! I would definitely recommend doing business with Nate, very awesome guy.