Radco - Brainerd/Baxter

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Phil Sampson
a month ago
Everything has been a disaster with them. Back window on the topper shattered for no reason which did get replaced. The window by the cab just fell out driving down the road and they wouldn't do anything about it because it was a week out of warranty. Hydraulics on the back window worked for about 3 months before giving out. Also won't cover that. Everyone there is about as friendly as a rock and absolutely no help at all.

  louissamae A
2 weeks ago
Father in law had his topper replaced for a leer defect after Radco took photos and advocated for free replacement. Installed the replacement at no charge! Very satisfied with customer service would return again.

  Marcus Felling
a month ago
Purchased a "new" Leer 100XR from them and it was a horrible experience. Paint is extremely scratched, fiberglass chipped in the front, and the install was done by an amateur, to say the least. They didn't bother to clean the windows, and there was dirt covering the inside. My guess it that it sat outside for years.

  Default System Profile
3 months ago
I would not trust this place with anything I wanted to buy. There online staff and website are the worst. Just cancel your orders without any kind of update. They did not even know the website had VENMO. It is very scary don't order online from these guys.

  Jose
2 years ago
they're ok if you go in just to buy stuff and leave but got this very expensive steps installed by them and i think they should of just called back saying they couldn't do it instead.

  Jeremy Sanders
10 months ago
The first time I ever went to Radco truck. I had them put a new tonneau cover on my 2019 f150. I was really impressed with he service I received from staff. They all seem to know all the product there were selling. Also, they installed a new tonneau cover. I was impressed with how fast they installed the tonneau cover. I was expecting an hour, but they were done in 45 minutes. I differently will stop back for anything I need for my truck.

  Eugene Lock
a year ago
Had a fifth wheel hitch installed a couple weeks ago. Had an appointment for 8 am install, actually dropped my truck off the day before. The install was suppose to take about four hours. I called at noon and they told me it would be done about 1:00 pm. I stopped by at 1:30pm the truck still wasn t done and I was told for liability reasons they wouldn t be able to complete the installation. They never did give me a reason for this. Stopped by again at 2:30 pm. Truck still not done. I told the counter person either install completely or I want a refund on some of the labor. They agreed to install the rest of the hitch. Truck was finally done at 3:30pm. Had to reschedule my appointment to pick up my fifth wheel. When I got home, I started looking at the install. It had been installed backwards. I had to go back on Saturday to get installed correctly. I have left to messages for the manager to call me back. So far no response. I had a terrible experience. STILL HAVE NOT HEARD FROM ANYONE AT RADCO. VERY POOR CUSTOMER SERVICE.

  Anthony Policano
2 years ago
Awesome staff! Had my BedRug installed while I waited! Friendly, knowledgable staff makes Radco my goto for accessories!

  Stacy L
a year ago
Made an appointment for Monday afternoon. Drove an hour, when we arrived we were told we had to reschedule (NO prior communication from Radco). Rescheduled for the following week, 8am appointment, to have a leveling kit installed. This should take less than 2 hours (I'm being generous with that time frame). We dropped the truck off at 8am, we called at 10:15 for a status update. We were told it would take until 4:00. We are still waiting and it's almost 5:00pm. I do not hold the employees at fault, this is extremely poor management to over book and over work their staff. I can honestly say we cannot be future customers.

  Greg Mortenson
a year ago
Bought a new topper yesterday, didn't go 1/4 mile and front window fell out into the box, went back and guy at counter was like didn't careHe went and got tech and he's like not my fault I don't touch the windows. He put it back in and weather strip was hanging loose.He was all put out He had to take window out and fix it right.Bottle of touch up paint that came with it was broke and leaked out.Do yourself a favor and take your business somewhere else, if you need service you won't get it here.

  Sandy Anderson
5 months ago
Terrible customer service. Instead of issuing a credit, they charged me again. Said they would call me back in "just a few minutes" and I am still waiting. Go somewhere else!

  Mike Toth
a month ago
Good quality topper install and friendly staff!

  Tutto Bene
a year ago
Had a LEER topper installed. Seamless process from filling out the questionnaire online, receiving a sales call, making an appointment and installation. Tom the technician in the back was extremely helpful, professional and friendly. Strongly recommended!

  DJ Earls
a year ago
Great store both retail and online. Had a small issue with a color fading on a Westin nerf board and Brian Z in customer care took great care of my needs. Had a replacement pair to me in less than a week and great communication!

  Jim Bishop
7 years ago
This place is awesome. I was offered a cup of coffee right away. The store manager (Aaron) was very helpful helping me with my topper purchase (leer 122). The color was a perfect match to my GMC truck. It was installed by the service teem in less then an hour. I will be shopping here again for the next upgrade to my truck. Thanks Radco team of Baxter.

  Jolene Parks
7 years ago
Aaron was fantastic to work with today. I called this morning to inquire about a part and when I came in after work, he remembered my name and exactly what I was looking for. He took the time to offer me a cup of coffee and invited me to stay inside while he braved the temps and took the time to personally install my weather tech floor mats to ensure they fit properly. Friendly and inviting environment. Will definitely shop there again for vehicle accessories.

  Kim Dailey
7 years ago
We purchased a vehicle last week and called around for pricing to add a hitch to it. Of the numerous places we called, Radco was the cheapest and gave me the best customer service over the phone. Everyone at Radco was pleasant to deal with - both over the phone and in person. When my husband tried to add even more accessories to the vehicle, Aaron actually explained to us why that was not a good idea - which I appreciated! We ended up buying more than we expected because we felt like this was a good, old fashioned kind of business that was honest and didn't just want to make a buck.I cannot say enough good things about our experience - from the friendly first phone call to the quick installation schedule to the clean and inviting show floor. We will definitely use Radco for all of our accessory needs - and will recommend them to all our friends!

  Renee Richardson
6 years ago
Radco staff members helped me with the purchase of my kayak carrier, a Hullavator, that works amazingly well to lift the kayak onto the vehicle with one-person operation. I am asked about it all the time. It's a great product for kayak transport. Radco was professional and personable and quick to create a fix when the specs for the install weren't secure. They also went above and beyond by taking the kayak cradle off for me at no charge so my vehicle could fit into my tiny garage during the winter and offered to install it again in time for summer. Great customer service and a place that stands by the products they sell and their work. Thanks to the Baxter Radco crew summers are even better.

  Ronnie Simons
6 months ago
bought hitch it was wrong simple mistake by both parties for not recognizing an important fact short bed or long bed Called Radco they said bring it back and they would exchange very easy place to work with good job Radco they said bring it back and they would exchange very easy place to work with good job Radco

  Steve Rollins
7 years ago
After purchasing a new truck, I was in need of some essential accessories and Aaron and the crew at Radco in Baxter had everything I needed. The staff is very knowledgeable about the products they sell and the installation team was great. They have a wide array of quality products choose from for most any vehicle needs. Thanks again Radco team for helping make my truck look great.

  Toni Czeczok
9 years ago
I have purchased the Weather Tech floor mats for three vehicles, windshield wipers that are the best I have ever had along with tow straps and other items. The customer service at this store is outstanding. Aaron and his crew do their part to be part of the community as well. Whenever I need something for that hard to buy for person, a gift certificate from RADCO makes everyone happy!

  Marlene Sutherland
9 years ago
I was really happy Radco had the WeatherTech floor mats in stock when I stopped to purchase my first pair. I was glad then, but I'm happier now--those things are great! Winter in Minnesota means tracking a lot of the outside into the car, and it is good to know my car is protected. Great service, great product!

  Jodi Hale
7 years ago
After purchasing my new (used) truck, I went to Radco to "dress it up". I really had no idea what I wanted or needed but Jim, Aaron and the guys were so helpful and easy on my budget. The install was great and my truck looks amazing now! Customer service is key to me and they have it!!

  Clearwater Office
3 years ago
Great experience buying a new Leer Topper for our 2020 Tundra! Great service and great price. Aaron and the crew were awesome! Will definitely be back to buy a few more accessories!

  Regan Dabbs
5 years ago
I have had Aaron, Blane, and the rest of the crew at Radco help me numerous times. Every time I call, they know me by first name and are happy to help. They bend over backwards for me and provide the highest level of customer service I've ever received. They are always going the extra mile! I highly recommend them to everybody!!

  Chris LeBlanc
7 years ago
I recently purchased a used pickup and was in need of some accessories for it. I went in Radco for the first time ever and warmly welcomed by salesmen Joe, who was very knowledgeable with the products, we ended up purchasing nerf bars and we made an appointment to have them installed, the install went very quickly and I was very pleased with the quality work done. We have since been back and purchased other products that they have installed. GM Aaron and assistant manager Blane have been very professional and friendly. Radco is becoming my regular truck accessory store.......

  Chris Schucker
9 years ago
Worked with Aaron Baseman to outfit our new work van with a Weather Guard storage and shelving system and everything turned out great. Aaron was accommodating and responsive and his team did an awesome job installing the product. Would highly recommend!

  Jason Przymus
6 years ago
Have worked with Aaron and Blaine on many projects in the past. Was in need of new Weather Tech liners for a recent vehicle purchase while 1,900 miles away from Baxter. Was actually faster and more affordable to have the Radco team ship them out directly to us rather than to purchase/order where we were. Outstanding job as always.

  Casey Vogt
4 years ago
Very friendly, helpful employees. Clean, open store with room to shop and not bump into things. Employees are noligable about there products and the vehicles in which they go with.Products they sell and service are notch and if there is any issues " which are very rare" their prompt at taking care of it.I will not shop anywhere else for truck assessor's.

  Ricky Ricardo
7 years ago
I was in need of a rock/mud guard for my truck in order to keep my stuff from getting beat up when towing, Blaine was very knowledgeable about my needs, and steered me toward a "Rock Tamer" hitch mounted flap system. The install took a bit longer than expected, but Blaine and his team made it right. These flaps work awesome! Thanks for all of your help and if I need anything more for my truck, rest assured, Radco in Baxter, MN will be getting my business!!