Crossroads Trailer Sales & Service Inc
4.5 (132)
2501 Crossroads Blvd, Albert Lea, MN 56007
(507) 373-4443
crossroadstrailer.com
Claimed
Service options
- In-store pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Edward Mata
2 months ago
Does not back their work. Came in here for an electrical issue with reefer and fuel leak. While waiting to get into the shop I found the electrical issue and let the tech know. He said he still needed to check some things out. Fuel was big enough it soaked the starter and a small puff of smoke came out after starting it. Tech made it out that unit was going to burn down. Got talked into buying a new starter. Was out fairly quickly and was on my way after tech told me where the leak came from. Not 2 days later the fuel leak returned in the same spot. I removed clamps tech installed and put in new ones I got a truck stop. I managed to return here 2 weeks later to hopefully get a some kind of refund on work. All they said was we didn t put those clamps in. He said the clip I showed hi was a factory clip and they don t even stock them. Picture with clip on invoice is the ones they installed. Others are pictures of the actual factory clamps.Plane and simple. They have no warranty on their work and go as far as denying they did the work. Unfortunately I used an EFS check instead of my credit card. Only recourse open to me is the BBB. Doubt it will do any good but at lest it will let others know of this place.
Gregory Nolan
4 months ago
Place went above and beyond, we were doing a pick up local by this company. Our pickup load facility would not load our trailer due to a little tiny hole in the ceiling came here. They re patching it for free and just said remember us and tell others.
Jon Klosowski
a year ago
Amazing service, from the time I walked in everyone was helpful and friendly, Tech did a great quick in and out job, indicator lights are rare and nationwide low availability, Thanks a million for going above and beyond your the best, Skip (HL) and Max the Beagle
Mohamed Omar
4 months ago
Samantha be nice to the customer please I will not for give you and I will not renting Trailer again for Cross Road
Craig Lewis
5 years ago
Bought a used trailer for my boss. They were great with dealing with my boss and straight with me and him with their trailer and our trade in and the deal was done. I did the running and everyone is happy.
T&T Repair
3 months ago
Great to work with and great customer service!
Nur Omar
2 weeks ago
Nice place friendly people.
Omar Jasso
a year ago
Very knowledgeable people, extremely helpful. Needed some welding done on my trailer and they took care of me right away. They know we truck drivers need to be on the road as soon as possible. Also help me with trailer dump valve issue. I was in and out in about an hour and a half. Thank guys at crossroad trailer sales and service.
Carab
5 months ago
Salesman nick is really nice person and helpful
Jesse
4 years ago
I wish they had 10 stars got me in in 3 mins out in 1 hr dot and abs issue. Cant say enough good about them. Remember guys tip your mechanic if he's good. A good mechanic will save you tons of money and treat you right pass the savings on
Koray D.
2 years ago
I have been looking for APU unit since July. Most of the places I called, they didn't even return my quote requests. I highly recommend Crossroads Trailer Sales. They installed very quickly. Everybody was very friendly, helpful and knowledgeable. Thank you Lucas and Crossroads trailer sales.
Biyyo.trucking2020 Biyyo
10 months ago
They're price is very very high only to diagnos the unit and they didn't find anything they charge me $477
Andrew Jones
3 years ago
These guys were AMAZING! Went to petro with trlr having a serious electrical problem, and a sidewall repair needed. Petro refused to touch it. Brought trailer here at 0800 when they opened, they had me back on the road within 4 hrs.
Bi jotto jotto
a year ago
This guys are the best of the best I bought the new trailer and they goes through everything including fictional for the trailer they are really help that s you mosse for your help too
Anthony
3 years ago
First I'd like to say I give the salesman I worked with a 5 star he was nice and easy to work with and even helped me find a company to finance an Apu. I'd also like to add that I would give the mechanic that installed it a 3.5. I was told it was finished and ready to pick up and when I showed up I found loose bolts on the back wall that took over an hour to repair when it should have been done and addressed while it was in for the install. I also found when I got home the instrument panels in the sleeper were not screwed in all the way which is sad because when I removed everything for them I set a magnetic tray in the sleeper for them with the bolts to reinstall the panels, it's more like a little extra effort goes a long way specially when your paying so much for the product. Now the reason I gave them a one star is purely for the product. Story goes I bought a truck used that came with a comfort pro on it, it was old rusted and I dumped a lot of money into it to keep it going for 2 years, finally got tired of trying to keep the rust bucket going it was very unreliable and falling apart. When I talked to the salesman I told him specifically I would like to look into getting a new one due to the "unreliability" of the one I had and the major fact of it not cooling and sleeping in a puddle of sweat every night. I got the new one installed and it's been only just over a week and it's already not working, it's actually hotter in the truck when the AC is on, and here I thought a new one would make a difference and chalked up the old one as to age is why I was having issues with it, I guess it doesn't matter old or new. It does come with a 4 year warranty so at least it will be fixed but it's the fact that as a truck driver now you lose pay and acquire down time to have to find and bring it in to a dealer to have a week old Apu looked at. I'm not an unreasonable person I know stuff can fail and issues can happen that's why they have a warranty, but in one week c'mon it seems a little ridiculous. If your looking to get a new Apu I'd do more research than I did and look at reliability between the comfort pro and the tripac from thermal king.
Devin Caliri
4 years ago
The mechanic that worked on my trailer did a shabby job welding it. I was fortunate that I decided to stop and sweep out my trailer because the top door hook was hung up on a the cobble job that the guy never ground down or checked to see if the doors opened and closed correctly. Cost me a couple hours, and cost my boss more money at another shop 1 1/2 down the road. Not impressed.
kenneth howard
3 years ago
Very knowledgeable courteous people. I had problems with a APU unit and they had it repaired and going within a few hours and totally serviced I appreciate their professionality
Glen Snodgrass
3 years ago
Great place. Everyone is friendly. Came in for major apu repair, spent the day here. Was offered a vehicle to get lunch. Definitely recommend! Thank you!
Anthony Meyer
3 years ago
Fast... and they don't jerk you around.I have been here several times.They always get me in right away .The refer service is great.
Sandra Montes
6 years ago
Travis came to get our flat tire replaced with our spare, after we found out it couldn't be removed he offered to transport us to the nearest tire shop. Went back and towed our vechle there and was so polite. He did this all in less than 90 minutes. Being stuck on I 35 interstate with your grandchildren isn't fun or safe. Thanks, Travis
Abdikarim Ismail
6 years ago
The ratings that I saw from this page was deferent than what I encountered today. The service was bad, the sale man was not friendly and he was bad at costumer service, he did not showed us welcome, talked to us in front of the lobby. I don't think he knows how to run in business...
chris strout
2 months ago
Great place Great people
Brad Jackson
a year ago
Took a little longer than they said it would take but I'm quite satisfied with the work that they did
Clint Sixta
a year ago
Got me with in an hour and even stayed late to get it finished ! Great bunch of guys
Cassie Geiss
3 years ago
They are very terrible. The employes are very rude and they do not do there job right I have had to take my trailer there 5 times for the same problem and everytime I pick it up they say the problem is fixed they are very unprofessional and they do not listen to the customer I would advise going somewhere else to get your trailer fixed
Ion Garaba
5 years ago
Great experience, the mechanics knows the drill, and they don't look in a crystal ball like the majority out there, to guess what's the problem and how to fix it.
Mike Schroeder
6 years ago
Awesome place. Friendly people. Fast service and they sell a great product.
Roberta James
2 years ago
Fast, accurate and reasonably priced trailer repair. They have never let us down in a pinch!
bob jones
2 years ago
Reefer kept going into defrost and shutting down. Called ahead, was in and out in 90 min good to go.
Thomas P.
6 years ago
Clean place, super friendly staff, and the trailer I picked up was spotless! They sure do perform some excellent work!