Gene Butman Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Russell Fried
a week ago
Great people and great service. It took many people to get my deal done...kind of like moving parts...they all came together to get the deal done. Not only did I become a customer for life I made a new friend with my car salesman, Josh Belisle. I love my new truck!

  Jess Kilbourn
2 weeks ago
I recently purchased a pre owned vehicle. I had such a great experience with Joe and Ryan helping me. I was letting go of (quite unexpectedly) a 15 year old Focus that I loved and Joe was extremely understanding of how emotional it was for me. The transition into my new sweet ride was flawless, professional, caring and quick. Thank you thank you! Jess

  Vez reed
6 months ago
I had an outstanding experience at Gene Butman Ford, all thanks to Josh! He helped me secure a brand new 2023 pickup, and I couldn t be happier with the service I received.Josh s professionalism and timeliness were truly impressive. He went above and beyond to make the entire process smooth and stress-free. Plus, he s just an all-around good guy, making the whole experience enjoyable.I highly recommend Josh and Gene Butman Ford to anyone in the market for a new vehicle. You won t be disappointed with the top-notch service and expertise they provide. Thanks again, Josh, for making this purchase a memorable one!

  Will R
4 months ago
Amazing experience, my wife and I live in Virginia but found the exact vehicle we were looking for at Butman Ford. Jarrett and Jayme were extremely helpful in the buying process remotely. My Mother and Father-in-law flew out to Michigan for us and told us how helpful the staff was. The 2023 Ford Explorer we purchased is beautiful and we can not be happier with our purchase. Thank you Butman Ford for making the process so simple and painless.

  Melvin Roper
a week ago
Set up of appointment was courteous and quick. On the day of the appointment had no wait time before I was approached and my vehicle was tagged for service. During the inspection, a few issues were found. The service advisor brought them to my attention advised me of their cost and importance, and they were addressed. I was in and out in timely fashion.

  amer samhat
a week ago
Working with Josh was super awesome!!! He was very nice, honest, and transparent.. I couldn t be more happy. THANKS JOSH ur the man!!!!

  Mary Klawiter
a week ago
They were very accommodating in being able to slip me in for an oil change. Dominic was awesome!! They even switched out my window buttons that Ford must of had a recall on. I love the detailed report showing me what to keep an eye on down the road such as my tires getting to the point where I'll need to replace them in the near future.

  Michelle Lewis
a week ago
I will never shop anywhere else. The environment here at Gene Butman is fabulous and you can really tell everyone here is happy to help. I had a recall on my Ford Explorer back up camera and instead of me driving to them they sent out a mobile technician to my house and worked on replacing it in my driveway. That guy was so wonderful and nice I was thankful that he came out to me so I didn t have to disrupt my day.

  Amy Doyle
a month ago
We have been customers at Gene Butman Ford since 2006, and we re very happy with the service we receive. Our salesperson Josh is attentive and made sure we had a comparable vehicle available to us when our previous lease was almost up. Chance, the internet sales rep, handled many of the details so that the transaction went smoothly. Other staff members were helpful, too. The setting is pleasant and comfortable.

  Nancy Slezak
2 months ago
I purchased my last 2 vehicles at Butman Ford and I have been really happy with every interaction I've had there! Jeff and Blair in the service department are always so helpful. Courtney, Matthew and Eric in the Body Shop answered all my questions thoroughly and professionally. I recently purchased a Bronco Sport and Jarrett Dupuis was my salesperson. He was extremely helpful and knowledgeable and made my car buying experience an outstanding one. I will be sure to recommend Gene Butman Ford to all my family and friends! A great business!

  Dong-Hyun Lee
5 months ago
Recently bought new Escape, Andre and Chris were very helpful and nice for late Saturday car shopping even it passed the store hours. Immediately decided to make purchase and pickuped the car on Monday. Great experience, hope every single car shopping will be like this in the future.

  Mary Fraser
a month ago
I ve always had great service at Gene Butman, and they re always reasonable when there s something discovered needing done. I had a recall in my C-Max that they were very proactive on getting in touch with me to fix, and made it super easy with their mobile service (come to your home or work). Hank was very professional and communicative about when he would arrive and also offered to come a little early. He made it super easy and it didn t take any time away from my work day. Hank also answered questions and helped me with some navigation on my dashboard display.

  Sarah McCallum
a month ago
Excellent service from beginning to end. Our service advisor, Blair, was helpful and communicated with us throughout the job. We know our son s Fusion was fixed properly by the technician and that gives us peace of mind.Gene Butman will always have my business.

  Christa
3 months ago
I recently went to Gene Butman Ford to return my leased vehicle and to pick up a new one. Josh helped me with the process from start to finish! I wasn't entirely sure what I wanted to do upon returning my vehicle and Josh helped me sort it all out and was very patient and kind with me as I made my decision. I want to continue leasing through Ford because of Josh and Gene Butman Ford's excellent customer service! Seriously can't thank you enough for all of your help, Josh!!

  James Doe
2 weeks ago
Brian came out to do a recall on my vehicle with their mobile service. He was very nice and friendly. Did a great job and was very convenient coming to my house to do the repair. Great customer service!

  Karen Hylton
4 months ago
I was so very pleased with Josh Belisle and the deal we received on our new Ford Edge. Josh is very personable, easy to talk with and thorough at his job. It has been many years and several cars that have been purchased since I've had such a pleasant experience purchasing a car. In fact, the entire staff we worked with was excellent. In our opinion Josh went above and beyond by taking time to show us the difference in the features on the new car from our returned lease car. He also paired my husbands phone and updated the Ford app with the new car. Easy, efficient and friendly experience all around. Good job Gene Butman for having excellent staff.

  L O R
2 months ago
We had a call from Haley in service about our safety recall, offering mobile service. (We had been notified by mail but didn't call right away.) It involved reprogramming some modules. We are happy to know that Gene Butman offers mobile service. Our service tech, Brian, was able to come to our appointment early, but he checked with us first to make sure it was OK. He was friendly and answered all of our questions. He let us know that Gene Butman service can even come out to do oil changes! It was so convenient for us. Thank you!

  Ernest Gallop
a month ago
I can say enough about my salesman (Josh)And the staff a Gene Butman. They are like family and treat you as such. Thank you all for a great experience. EJG

  Laurie-Anne Boldrin
a month ago
From my initial phone call to closing the deal, every person was professional, courteous, and efficient! What a great experience. Special shout out to my sales person Jarrett D who went the extra mile! Highly recommend checking out this dealership for purchasing and service.

  Patti Ratliff
a month ago
Gene Butman has always been my go-to to purchase or lease. I ve purchased a few trucks through the years and recently started leasing. I m always treated with curtousy and respect. I feel Josh does his best to get us the best deal possible. I ll definitely be back in the future.

  Henry Jackson
3 months ago
I would like to take a moment to express my sincere gratitude to this dealership and especially to Carl in parts. Our family has been doing business with this dealership since 2011 and each time they have gone above and beyond to provide exceptional service which is not something that can be spoken about many dealerships today. Whenever I am in need of parts, Carl has always been able to deliver and always has a friendly aura whenever I call to get details on a part I may be in need of. Thank You Carl for being the best parts representative in the business and to the Gene Butman family for all that you do for your customers! They are a noble bunch and I highly recommend them for any and all automotive needs. Look forward to doing more business in the future!

  Kevin Aldrich
4 months ago
After putting off recalls for months and not wanting to sit in a busy dealership around the holidays I used Gene Butman Ford Mobile Service. They came directly to my work to fix every recall and even change my oil. Haley made the scheduling quick and easy and Hank and Brian arrived right at the time they scheduled me and completed everything in a very timely manner. I would suggest this service to anyone and I will definitely be using it again!

  Frankie Boykins
a month ago
I wanted to provide a review for Gene Butman Ford. People will always let you know when the service was inadequate, but rarely take the time to let you know when the service was outstanding. Dan Rutherford stepped in when I was having a small issue and followed up with me until resolution of my situation. That's kind of unheard of these days. I will continue to sing their praises and recommend to anyone needing a vehicle, to visit Gene Butman Ford. I know I will.

  RJ Lambert
a month ago
My issue is that Ford sends a coupon for oil changes, and then the dealership charged way more than the "guaranteed" price. I have several other issues with how they operate too, but this is probably the most frustrating. Expect pricing surprises here! My usual favorite mechanic was on vacation so I went here... Aside from that, the building was clean and nice and the staff was super friendly

  Brian Hudock
3 weeks ago
Very positive experience start to finish. I have an unusually broad wealth of experience buying new cars, as my wife frequently points out. I haven t had a better experience than Gene Butman Ford. Ask for John!

  Bradley Collins
a week ago
Had an engine and cabin air filter replaced in my 2023 ford maverick using the wonderful Gene Butman Ford mobile service had Mr Hank as my technician such a kind and knowledgeable gentleman. I definitely recommend Hank and gene Butman ford mobile service for my future needs as well!

  William Sanders
3 weeks ago
Jeff helped out by understanding my questions about the service and how to get the best deal for my money. The waiting area is clean, but lacking in the beverage that I prefer, diet soda. Can't complain about it, it's a great place to have your car worked on. At Butman Ford they do excellent work.

  A l s a n K a z a n
2 months ago
I received a text from Brian @ Gene Butman Ford, regarding an outstanding recall (turn signal software patch) I had on my 23 Maverick. He offered the service of actually coming out to my residence to resolve the issue on the spot. I had no idea that this was possible! I had just had my 1st oil change service appointment at a different dealer, but was not informed of, nor offered, to fix the issue. So naturally, I replied with a YES! I was able to schedule it the very next afternoon (today). Brian was super friendly and got the job done in minutes. Thank you Brian, and thank you Gene Butman!

  cathy hasse
3 months ago
Needed airbag replacement due to recall. Kept putting it off because I didn t want to go through the hassle of going to the dealership. Received a call from Gene Butman offering to have a mobile unit come into my home to replace the airbag. Brian came out the very next morning and took care of it. He was very friendly and polite. A great experience overall.

  Robert Johnson
2 months ago
Dominic and the service team at Gene Butman Ford make a service appointment as efficient as possible. Always welcoming and professional. They have kept my 2012 Ford Focus with 183k miles running like new. Keep up the great work!