Big House Towing

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Liberty Alcaya
a week ago
This company was dispatched out by progressive for a flat tire it was 8:30 when I called it in. I didn t receive a call from them till 11pm! They then told me they couldn t do tows or help with the flat! My battery had died from having the hazards on so I was freezing sitting on the side of the highway. 10/10 would not recommend this company!

  Brian Fisher
a year ago
Big House Towing was sent out to move my car through my insurance's roadside assistance program and arrived 90 minutes after the estimated arrival time. The driver noticed that my car was low to the ground and the front bumper was getting close to the asphalt as it was being pulled onto the flatbed. After the front bumper started to scrape the ground and I finally told him to pause, he suddenly revealed that he had two boards to use to reduce the angle of the flatbed. If he used those boards from the beginning, my like-new condition bumper wouldn't have been damaged during the towing process.

  Mariah Harper
3 months ago
I needed a tow and progressive dispatched Big House Towing and it took about an hour to get out there, which is normal so that was fine. The driver then came and picked up the car, which was also fine. I told the tow driver that we were also going to the mechanic and that he could follow us there so he didn t get lost (it s in the county off of the dirt roads.)Well because it s the middle of winter dirt roads in the middle of Belleville are icy, and the tow driver was trying to turn around and got stuck in the snow. (I also want to add that if the driver was unable to get out we have heavy machinery that could have been used to pull him out and we were preparing to do so u til he started to yell.) He then proceeded to yell at me saying how the road is icy and and if dispatch would have known they wouldn t have sent him to do the tow if they knew it was off of an icy road. I don t know he expected in the middle of winter but I m pretty sure icy roads are one of the things you SHOULD expect.I just think if you can t drive a tow truck in winter and you aren t comfortable with it, you probably shouldn t be driving a tow truck.

  Robbie Navin
4 months ago
Big House was at my house 20 mins. after I put in my request, did a diagnostic and then honored the warranty on the battery that they sold me 18 months ago. Installed a new one on site and saved my Christmas. Jacob was friendly and fast!

  David Rosenfeld
3 months ago
Guys from Big House Towing are always friendly and helpful, and good at keeping you updated on their ETA. Walid and Ali have both helped me recently through AAA. Great job as always!

  Janet Beard
a year ago
We were stranded with a failed transmission about 25 miles from home. Kyle was dispatch to help get us and our vehicle back home. Kyle called within a few minutes and provided a quick ETA When Kyle arrived he went right to work and was very friendly in the process. Thanks Kyle!Service: Car towingService: Car towing

  E G
a month ago
I've got a battery replacement from them in last August, battery dies within 6 months. It was draining every other week. Finally died in February. So, I do not recommend them for battery change.

  Alyssa Hill
3 weeks ago
Never showed up and didn t communicate that! We were stranded for so long past midnight and they would pick up the job from AAA and not show up. We had to get a ride home and leave the car on the road. So unprofessional!

  Craig R
3 months ago
Ali was scheduled for an appointment through AAA, they gave him the job an hour early so I wasn't there yet. He was unable to service the vehicle without me present but came back when I was able to arrive.

  Cooper Hahn
3 months ago
They have bad reviews but I was a a hole to the guy and he stayed cool helped me out showed up fast within 10 minutes and was cheap $72 bucks so I tipped the guy at the end over all I d say there a good towing company AAA was talking about 7 hours

  Elissa Bartig
8 months ago
Stuck at home with a car battery issue, I contacted AAA who sent out Big House Towing. Ali was the tech who came out and he was amazing. Great manners with an incredible personality, he quickly diagnosed the issue and I was soon on my way. Thank you BHT and Ali for saving my day!Service: Battery serviceService: Battery service

  Amanda Rose
7 months ago
They came to help me with a lock-out through AAA, and broke my door in the process. When I filed a damage complaint, they ignored it. AAA had to step in to mediate, and they still refused responsibility because I couldn't prove they had been the ones to break it. I don't have evidence that my door worked normally before your tech arrived, that is an unreasonable standard to have. The tech verbally told me that he had caught the handle wrong, but that apparently isn't enough to take responsibility or to even acknowledge that a damage complaint was filed with your company.

  Patricia Burgen
6 months ago
My car wouldn't start so we called AAA and they sent out Bighouse Towing. He tested the battery and found it was dead. We bought a new battery from Big House and the Tec. installed it. Next morning my car wouldn't start. Again AAA sent Bighouse Towing. They tested the battery and told us it was good. He charged it and we were able to drive it through the day. Next morning AGAIN the battery was dead!! My friend jumped started my car. Husband to took it to the Ford dealer and they did an extensive vehicle check and found the battery was bad. They told us they have had to replace several AAA batteries. Now we are having issues with AAA about what to do with the bad battery and getting our money back. Our credit card company is working with us on this. Very frustrating.

  T E K
5 months ago
Mr. Alsebti is an asset to ur company. Knowledgeable, understanding and polite. Made me not feel so bad about old age and my inability to take care of my car. Thank you again and best wishes for all u continue to do throughout ur life.Service: Battery serviceService: Battery service

  Qiangqiang Shao
6 months ago
The people were very friendly, but their communication was deceptive. Initially, they provided me with a price for a battery replacement, which I agreed to. However, after the battery replacement was completed, it became that the quoted price was a discounted rate exclusively available to AAA members and not for me.Service: Battery serviceService: Battery service

  Roy Stewart
5 months ago
Seif did an amazing job helping me with roadside assistance! He was very communicative and professional. Seif was able to help me in a timely manner as well, im very satisfied with the service.

  Jason Weigle
8 months ago
Will from Big House Towing responded when our car broke down. He arrived on the scene promptly after we called and tried to trouble shoot the car issue before pulling it up on the truck. Will was very professional and very helpful throughout the whole situation.Service: Car towingService: Car towing

  MK Vallee
9 months ago
Thank you very much to Jacob of Big House Towing for your assistance in changing out the two tires on our KZ MXT toyhauler. You being there to help after a very long day was greatly appreciated. Five stars for Big House Towing, but zero stars for AAA. Dealing with AAA customer reps was very frustrating. It took six hours in total for AAA to get the help to us that we needed. Thank you again Jacob!

  Bruce Popejoy
11 months ago
What a wonderful young man who came to gather my car to take to the dealership. He was knowledgeable and answered all my questions dealing with the tow. I appreciate how quickly they came and even let me know when the car was dropped off at the dealership.

  Rick Burgin
a year ago
Called AAA and they dispatched Big House Towing for my vehicle on 23 South, I94 ramp and the driver Sief was there within 5 minutes. He made sure we were safe first off and then loaded our vehicle. Extremely personable and professional driver who made sure to make the situation well managed!!Service: Car towingService: Car towing

  Nancy Y
a year ago
I walked out of my house and had a flat tire. Used my road side assistance through State Farm which was pretty easy to use.They matched me with Big House towing.I get a text at 10:28 that they would arrive in 40-70 mins, they don t arrive at that time. I get another text shortly after the expired window from State Farm that Big House changed it to 30 additional minutes. 30 minutes go by so I call the actual dispatcher, she is SUPER short and rude. The call goes, Hi, I m calling to find out the status on my tire repair, I was told about 2 hours ago someone should be here. Dispatcher- Actually it s only been an hour and it will be another 45 minutes before my driver can get to you.. It actually hasn t, and I begin reading off the time stamp of the text messages I received.. Dispatcher- well, it s gonna be another 45 minutes. Call your insurance company and get a new company if you don t like it.. This is literally suppose to be a professional company.So I call State Farm, to tell them what happened, they say we ll call and see the status and why there are so many delays.. He comes back in the line and says the women who was the dispatcher canceled my service because I was rude. Since when is asking for accountability being rude!? Anywho, if you need good service, do not choose this company. There are several others out there that are more then happy to have the work. I m thankful my tire didn t go flat with my 3 kids in the car on the side of the road. This company wasted 2 hours of my time, if they didn t want or knew they couldn t perform the job in a timely manor they shouldn t have taken it.Service: Tire change

  Patricia Barry
a year ago
I would like to acknowledge the wonderful customer service I received this afternoon from Waleed who assisted me with locked out services, via a request through AAA, Waleed was very pleasant and explained the nuances of the anti-theft system in the manufacturer of cars like mine. He reviewed how the alarm would go off and it may take a few attempts. Waleed did have to try a number of times with also trying to retrieve the keys on the seat. Waleed was committed to getting the car unlocked and assured me he would accomplish it. He was determined but very pleasant as he tried to unlock the car. As promised, he was successful. I cannot say enough about Waleed's commitment to get the task completed while being ever so personable and patient.Service: Car lockouts

  Courtney Haley
6 months ago
Had flat tire insurance dispatched Big House, they broke the metal beam under my truck by jacking it unproperly. Highly unrecommended!!!Service: Tire changeService: Tire change

  Hadi Daher
a year ago
Got a flat tire on my Polaris slingshot on 94 in Ann Arbor and I had called Big house for a tow they came out very quick had all the right equipment and the driver was very quick and safe to make sure we both got off the highway as quick as possible. Thank you so much Big house!Services: Special vehicle towing, Car towing, Local haulingServices: Special vehicle towing, Car towing, Local hauling

  Madison Burt
3 years ago
I can t say enough good things about my experience with Bighouse Towing. My car s battery needed to be replaced so I called AAA and Ash arrived in less than 20 minutes, which was already a fantastic start (I m used to hour+ long wait times with AAA). Ash was so kind and helpful, replaced the battery quickly and professionally and even helped my neighbors who coincidentally couldn t get their car out of their parking spot due to ice buildup. He went above and beyond. I can t speak to any of the negative reviews left on here but I would certainly use Bighouse Towing again!Service: Battery

  Joshua Lou Mehay
4 years ago
This towing company is absolutely incredible! I am generally harsh pertaining to reviews but I would have easily gave the 6-7 stars if possible. I would HIGHLY recommend this company for all your towing needs.My experience:We were out and locked the keys in the car on accident. (happens to everyone! But I felt quite stupid!) We called our insurance to get roadside assistance to unlock the vehicle. We were basically in the middle of nowhere and it was very hot and my two small children and wife were with me as well. We were assigned a different tow company and they did not come after 90 minutes! We of course were tired and not feeling well. We called back our roadside assistance and they then dispatched Bighouse towing. Within minutes I received a call from the driver at Bighouse, he was so friendly and courteous. I explained our situation and he was very compassionate. He said he would be there as quickly as possible! He certainly did, he was there very quickly, I was actually surprised! He even contacted to make sure we were still doing well enroute and gave me an update! He arrived and gave us all ice cold waters and made sure we were safe and well again. He then quickly and carefully unlocked the vehicle and we were back in the car and on our way! I was pleasantly surprised on everything, the care, the quickness, the compassion, the friendliness and the professionalism! I would easily recommend them to anyone that needs towing or roadside assistance. Thank you so much for everything yet again! I wish you well!

  Nick Burris
3 years ago
I had a great experience with these guys yesterday. I'm still giving them a 5/5, even though I had to wait a bit, cause I think they were short drivers the day after Easter, and there were a few communication issues.They were fine with picking up and dropping off without me there, and it didn't bug me that there were a few communication issues, cause they called me each time to clarify and make sure everything was understood, so there weren't any mistakes. Although they had to call a few times, they were never anything but easygoing and patient about it. I hope to not need a tow often, but I'll be calling them when I do.Service: Car towing

  Edward Sutherland
a year ago
I had a very negative experience with Big House Towing and its repair shop Wolverine AutoTLDR: Shady business practices, careless. If you need a tow or repair in the Ann Arbor area, look elsewhere. I've reported the company to AAA and they've flagged it for review.Full review:I had a broken down vehicle towed by Big House Towing twice in one day.The first time they towed my vehicle from the road to their repair shop. I told the tow truck driver I was donating the vehicle and just needed to get it off the road. The tow truck took the vehicle to it's own shop (Wolverine Auto), not the one that AAA had instructed to even though the shop AAA had requested was much closer. I suspect this was to maximize the amount they could charge AAA for the tow and to force me to use their shop.The tow truck driver then (reportedly) did not inform his repair shop mechanic that I was donating the vehicle and I was charged a $120 diagnostic fee from their repair shop before they would give me my vehicle back, they also threatened to charge a storage fee if the vehicle wasn't removed immediately.Due to my negative experience with the shop (which I've reviewed separately), I called AAA and they had my vehicle towed to a family members house. The vehicle was again towed by Big House Towing.When I inspected my vehicle the next day, I found the tow truck driver/shop had killed the battery, damaged the ignition so it was very difficult to get the key back in or out, and left the rear windows open.I reported my experience to AAA and they said they would flag the shop and towing company.

  Chris Kurtz
a year ago
Kyle was prompt and polite. They took really good care of my Lexus when towing it from the dealership to my mechanic. Def would recommend them.Service: Car towingService: Car towing

  Andrea Watts
a year ago
I a great experience with Big House Towing! My vehicle was taken care of in less time than expected and had great communication and costumer service from the handsome driver Kyle.Service: Car towingService: Car towing